Taco Bell
Reviews and Complaints

I see you are now getting like Burger King in their counter service. I was standing at the counter waiting to get waited on and the girl at the window kept waiting on the drive thru cars. One would leave and then another one would pull up, then another and another. So the person standing at the counter who was there before the cars started pulling up was left without getting waited on until you just walk out. Very poor customer service.
Thank you.

Jeanne McVicker

I usually order the Mexican pizza combo, which I did last night. The pizza tasted sour, and my wife tasted it and agreed. I took it back and complained. I wanted someone to taste it and the manager said she couldn't because she did not eat meat. No one else would taste it.
They made me a new one and it also tasted bad. They kept asking what tasted sour? How would I know? After eating the two tacos, which had all the same ingredients except beans, my guess would be the beans. I did not go back to the counter, just threw it away. Maybe you should institute a procedure that requires the worker to make one up and taste it for themselves instead of continuing to serve bad product. Very disappointed. Next time the my wife and I are in the area and want fast food we will go to Burger King right next door, where she wanted to go in the first place. I am not looking for anything for me, just want improvement.

i ordered from taco bell online for delivery during placing the order requested a frozen watermelon drink for .70 extra charge with one of the combos i ordered was called by the delivery company that would be delivering the food to tell me taco bell employee said the frozen drink machine was broken a short time later was contacted to be told the machine was not broken but rather they had already cleaned it and wasn't willing to make my drink to have to re clean it are you kidding me hours to go before close and the machine is already cleaned and shut down sorry but that was totally unfair to me and unprofessional date this happened 7/20/2019 i would like some coupons or gift cards for some frozen drinks you serve because i will not pay extra with my combos to treat myself to the frozen drinks again... my email is wegmann.[protected]@yahoo.com would like a response returned via email thank you...

My husband went to the Taco Bell on Route 58 because we refused to go to the one on Oak Point Road and he was very dissatisfied. We do not like when we are required to place an order through a kiosk so therefore we will never go to your Route 58 location anymore. The one on Oak Point Road can never get your order right it's always dirty inside and the food is cold so we won't go to the one on Oak Point anymore. Going in for the purpose of having and employee and guest relationship is a reason for going in not to punch a finger at the thing standing on the floor. If this is what is taking over a lot of businesses we will not be going to them we prefer to talk to a person. The kiosk is a very bad idea!

I'm gonna start this off with a CHEERS to Stephanie K. Who was taking orders, making drinks, and making everybody's food by herself last night at Taco bell! We pulled in at 1:03 and 2 employee's were sitting outside talking, we waited in line for a good 10 minutes before we were finally able to order, mind you there were at least 6 cars in the drive through, when we pulled up to order the employee's who were outside were still in the same spot... we got around to the window another 5 minutes or so later, our receipt was then handed to us at 1:17 am, as soon as we paid that girl went into the kitchen, washed her hands, put on gloves, and then proceeded to make our $31 worth of food. I couldn't tell if there was anyone else in the kitchen or not but i did physically witness her making our food! She then bagged our food up and handed it to us and apologized for the wait. There was a girl standing at the front cash register the whole time(mind you the lobby was already closed at this point) talking on the phone, the entire time Stephanie was making our order. CHEERS TO STEPHANIE FOR BEING SO KIND AND CONSIDERATE TO OTHERS EVEN WHEN SHE HAD TO RUN A WHOLE STORE WITH A LONG DRIVE THROUGH LINE BY HERSELF! We finally drove off with our food, everything was correct by the way, even with her stressing herself to do it alone. JEERS TO THE EMPLOYEES WHO DID NOTHING TO HELP HER! And if there were some people in the kitchen helping her cheers to you too! Like i said i couldnt see fully in the kitchen. I am contacting corporate about these issues as well! That girl deserves a raise or some kind of recognition thats for sure!

We were in your location in Westbrook maine last week. We experienced the most rude and discourteous service any clerk could do. We ordered the cantina power bowl and the Beef fiesta taco salad. When I received them there was just enough product to cover the bottom of my taco bowl and well as the bottom of the power bowl. I asked the clerk if there had been a mistake because it was not what I usually order and receive. She said they were all made per protocol from the company. I found that hard to believe because I had one just a few days before and it was full. I asked if I could at least have more lettuce to try to make it a salad. She said I could but I would have to pay for it, I asked for a manager and was told that there was no manager in the store. Again hard to believe. We left and vowed never to return again. I filled out the customer survey on the website and have yet to receive any acknowledgment of my complaint. I find that this is poor management. This is not the way to treat customers. We eat at Taco Bell several times a week and it is usually a good experience. Thank you for your time today. I was so frustrated that I threw my receipt away so I cannot give more info.
My name is Prescilla Lamontagne
[protected]@myfairpoint.net and number is [protected] Thank you again for your time.

We stopped at Taco Bell in Brownsboro, Kentucky on our way home from vacation in Alabama on Sunday July 7, 2019. It was about 1 pm. We got in the restaurant and there was 1 person in from of us and numerous people after us, roughly 7-9. We ordered our food with a less than enthusiastic employee, who looked like she cared whether she was there or not. After ordering, my daughter and I went to the pop machine and the Pepsi came out with all foam. I asked the not-so-excited young lady behind the counter if the Pepsi needed to be changed. She checked it and said it was fine, but offered to get out drinks from the carryout. We let her do that, but there were no medium lids in the dining room and they were not filled while we stood waiting for our food, about 10 mins! As other people came into the restaurant, the manager took over the register and was not in any better mood than the young lady before him. He was a taller, bigger gentleman, with blonde hair. After waiting for quite a while, we got our food, which was to go, got to our car and there were no nachos in there. I went back in there and stood for about 2 mins with nobody even acknowledging me. The young man gave me my nachos, without cheese! So after that we get in the car and my husband eats his food and we take off and upon my getting ready to eat my taco, realize that there is no taco for me and no burrito supreme for my husband. Now understanding that mistakes happen, but the service was terrible and 3 mistakes in 1 order is totally uncalled for. We have a Taco Bell in Tiffin where we live and the service has never been this bad. Maybe your employees need training or how to be polite to the public or find a job that does not work with the public. I feel like I can ask for that, as I work with the public in real estate. Thanks for listening...

I have been visiting the uhrichsville taco bell quite a while and as usually I am very disappointed in product and customer service at this location. The nacho fries that I always purchase for my daughter are given to me dumped into a bag and after I sat there putting each fry back I realized this fry cup wasn't even filled half way. I flagged the worker down and showed her and she said to me that's how much you get. And that my cup had a little extra then what they usually give. I asked to see the manager and I was told she is to busy making orders. Your manager doesn't have time to tLk to a costumer because she is making orders? Doesn't seem right to me. So I asked can I please have a filled cup of fries and she didn't want to give it to me. I demanded to speak to the manager and when she came she said to me the fries are all at the bottom of the bag...so then I know your manager is the one throwing MY paid for food in the bag. And she as right cause I had to sit there and put each fry back. When i showed her i had no other fries at the bottom of the bag she ran in the back and threw me another half filled cup of fries and said that's how they come. Well taco bell if thats how you do business I guess I'll have to go spend my money on the [censored]ty [censored] burger king taco Instead. The other stuff I purchased. Bean burrito. Chicken griller. Beefy fritos burrito were all so cold I ended up spitting out my first bite and feeding the rest to the dogs. I had already had a bad experience with the manager I wasn't going to go back for my money at this point. I would like a response or I will continue to call into the complaint number. I will stop wasting my hard earned money at your locations as well.

Hi, to whom this may concern. I am not the type to file complaints, but I have to say I'm disappointed for the 3rd time in 2 months getting food from this location. The chalupa shell was not edible tonight. My nachos bell grande had no cheese but extra sour cream with a note written in marker on the lid saying "accident extra sour cream" what the heck? Make a new one if it's an accident. I understand there might be the occasional mishaps with food, but 3 times in a row? I had no problems before this. New management, poor staff?

Why oh why would you discontinue these? I can't even believe it. And not only that, it is replaced with ?... Nothing. Not unless you call the freeze drinks a dessert. Nope, don't think those qualify. 😒
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I ordered 3 soft tacos and 3 potatoes with cheese. It was a order to go. I got 2 soft tacos, one hard taco and just 2 potatoes. I walked over there and didn't check order till I got home. I was very disappointed in it. My email is [protected]@gmail.com and I can receive texts at [protected] if there is anything you could do to make this right. I hope you guys can do something to make this up to me. I would appreciate it. Thank you