Menu
For Business Write a review File a complaint
Taco Bell Customer Service Phone, Email, Contacts

Taco Bell
Reviews and Complaints

www.tacobell.com

Learn how the rating is calculated

1.1 11 Reviews 2472 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Taco Bell Complaints 2472

ComplaintsBoard
K
3:49 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was missing a burrito in my order. Went to the counter and told the woman I was missing it. She told me she had put it in my bag. I showed her the contents of my bag and the burrito was not in there. She argues with me about a burrito and continuously said she had put it in there. I asked the cashier her the name of the woman I was speaking to, and the...

Read full review of Taco Bell
ComplaintsBoard
E
5:05 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On 7/7/19 went in to have dinner before going to work. Wanted to order the Chalupa box and was told they had run out of 6 and 10 inch tortillas and couldn't make ant burritos so i settled on the Chalupa meal with no sour cream because i am alergic and received the Cha;lupas and guess what they had sour cream. So i approached the front counter and told them...

Read full review of Taco Bell
ComplaintsBoard
J
6:23 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

There have been many times I've had to wait 30 plus minutes for a simple order but today, I pulled in and noticed workers outside smoking. When I got to the speaker to order, they informed me they were not accepting orders for the next 30 minutes. I realize things happen so I returned 40 minutes later. I began to order nachos and the man interrupted me and...

Read full review of Taco Bell
ComplaintsBoard
B
2:03 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I got the nach box. It tasted like they dump a whole bottle of salt on it. I couldn't even eat it. I have always got good food from this store. But they have people in their that has no clue what they are doing. I heard a lot of laughing an going on inside the place. I have always got great tasting food from this place I'm not sure what happen. I really don't want to stop going their.

Read full review of Taco Bell
ComplaintsBoard
S
10:58 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

There have been reports of a tortilla shortage and certain Taco Bell locations. This was reported days ago. The restaurant in East Meadow has no signage advising that they are one of the locations affected. The only way to learn of this, if you use the drive through, is when you attempt to place your order. The problem is once you become aware that a large...

Read full review of Taco Bell
ComplaintsBoard
H
10:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell that there is no place for positive feedback

I was served today by a young man. Who was able to fit me in his schedule. Yes, that was the feeling I had. The service wasn't bad. Just what you'd expect or so. He asked my name, but when my order was ready the called our the menu item, not my name. My store is 032938. My order number was 245499

I ate in the restaurant. Immediately Following me, the young man (receipt says Jody N) went on break.

A slightly more mature tall tidy young woman helped the next person. She was not what I expected. The customer had questions, she answered them (I don't know what they were). I heard her recommend something to go along with his order, and he ordered it. When the order came, she called his name. There was some more brief conversation. He thanked her and left.

My server was a 4/10. The one I am reporting to you about is at least an 8 and maybe in Taco Bell world, 10.

I hope you take time to look into this.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
C
1:12 pm EDT

Taco Bell an employee

There was a miscommunication with what I order and the cashier
I wanted nacho fries I got nacho chips it was no big deal but the cashier said no you said nacho chips and started arguing with me on what I order. It doesn't matter it was a bad communication but employees should never argue with a customer how much easier for him to say I am sorry let me fix that instead of arguing with me. One of your female employees came up fix it and apologized. Just wondering is it ok for your employees to argue with customers.

Read full review of Taco Bell
Update by Cubz
Jul 05, 2019 1:22 pm EDT

There was a miscommunication between myself and cashier
I wanted nacho fries not chips
Cashier started arguing with me and said you order chips
Wouldn't it be easier for cashier to say I fix it and not argue with your guest.
I don't think it good for employees to act like that and you will lose customers,
A female employee came up and fix it right away and apologized.
Also you should advice your employees not to talk about customers when they leave it's not right.
I hope someone fixes this issue regardless who wrong or right you should never argue with a customer.

Hide full review
ComplaintsBoard
S
12:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell Food and service

First, I only have a 1/2 an hour for my lunch so I tend to be in a rush in the first place, but I do plan ahead. On this day, I went to Taco Bell in Rehoboth for my lunch. I made sure I was there around 11:30 before the lunch rush came in. I prefer to order to a real person, but if I had waited for that, I would possibly still be standing there. I order 4 Fire Taco Supremes with out lettuce and added onions. Well they got the lettuce and onion thing right. But i did not receive any of the Supreme toppings. I have to pay extra for that. And when I do not get it as expected, I feel that a fraud has been committed. the old switch and bait. I did call the store and explained that I did not have time to drive all the way back over there for them to [censored] up my order again. And I say again, because this has happened before. First time I wrote an email to the complaint line. the service got better for a minute. I had another issue about 6 months ago and told myself that your store was dead to me. I drove by and saw that there had been some turnover with employees, so I decided to give it another shot. They have failed miserably. Once again the order has been grossly mismade. The person on the phone was rather rude and not in the least bit trying to be understanding of the situation. And I feel that I can no longer bring any business to any of the Taco Bell stores again. And if anyone ever asks me of my opinion of Taco Bell, it will not be in good favor.

I feel I need Compensation for these repeated failures from this Taco Bell store. As it is, I am out for the difference of about 12 Supreme tacos as opposed to the 12 regular tacos that I received.

Feeling like I have been robbed by Taco Bell,
Shawn Bard
[protected]

Read full review of Taco Bell
Hide full review
ComplaintsBoard
M
5:22 pm EDT

Taco Bell great logo but somehow off... bells are not usually selling tacos?

It's an old expression but bell, bel belle, bella are common french and english expressions. Bells work in stores, a Bell is a physical bell that rings at lunch time then the taco bells make and serve tacos and bells use money, a bel makes an appoinment and records money. Which belll are you and then there a problem with northern groups their race is bell that are northern with also ancestry to the carabiean. A girl from bellfast is a bell, an irish northern store worker using money and appointement. Are you making irish tacos...that's the confusion or confusing people with food? I would suggest Bell ('s) Tacos. Bell Tacos instead of Taco bell or at least add a small Bell's Tacos in the resaurant. Irish (AmeIRican) sell whiskey so that's the connection to Mexico? Mexicans need to know that white store workers are bells...some bells are taco bells most are not and bells sell just about everything especially funiture...What about furniture store Taco rest? You can add to your store line up but be more concerned with logos with logos. Bells are actually store girls, northern, they are local, we're not Mexican.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
C
1:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell bean & cheese burrito

I used to eat the basic bean and cheese burrito regularly but after tonight I will never eat at any taco bell ever again
The cheese is supposed to be shredded orange cheese, red Ranchero sause, a few chopped onions and refied beans in a tortilla. What I got was a process melted yellow cheese, NO Ranchero sauce, NO onions and a cold tortilla. Took two small bites and threw it up. I guess everyone that knows how to cook or at least prepare a basic burrito was sent back to their country.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
C
11:12 pm EDT

Taco Bell store closing earlier every saturday

Every Saturday the Taco Bell on Summer Ave in Memphis by Waring has started closing their doors at 9:30. I know because, there is a car meet next door and it used to be our weekly ritual to go to the car meet then have dinner at TacoBell with our car group every Saturday. Apparently TacoBell does not appreciate not want our business. The employees lock the doors and turn people away.

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
T
10:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell trumann taco bell

I have sat in line from 9:30pm until 10 pm currently still waiting i absolutely LOVE taco bells food when i travel however this one has extremely poor management staffed with employees who couldnt care less. Pulling up to place my order after waiting 15 minutes just for that my husband went ahead and spoke into the speaker and said i would like a chicken cascadea and an annoyed voice said "anything else sir?" And he continued to order customers were yelling and honking when looking inside the workers are literally standing around talking! And on their phones! Its now 10:15 and my patients is wearing thin its super slow and late at night! What is the problem?

Read full review of Taco Bell
Hide full review
ComplaintsBoard
C
2:20 pm EDT

Taco Bell employee being extremely unprofessional

I went to this location: 3410 Highway 34 E Sharpsburg, GA 30277. I was in the store roughly about 1:10pm, 6/29/19. I ordered a meal with a drink and went to the soda machine to get my drink, and the soda machine sprayed all over me, ruining my shirt and pants for the day. I went to the counter to get the cashier's attention, who also took our order, and as I told her about it spraying me, she said, "Oh yeah, the cap's not on there. You should have seen that." And she pointed at the cap that was sitting on the pickup counter. I did not notice the cap missing from the machine. Why would I? She made me feel like it was my fault that I sprayed myself. She did not apologize to me or offer anything, not even a wet rag to wipe myself down. I said she should put a sign up there to let customers know that this is temporarily out of order. After saying that, she still failed to preform that simple task. I was greatly disappointed on how this was resolved, and not to mention the inconvenience to the rest of my day. Hope to hear back about this matter.

Read full review of Taco Bell
View 0 more photos
Hide full review
ComplaintsBoard
J
4:26 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The new management here is rediculous the place is always a mess management thinks it's a joke when you ask to be scheduled different and fire you on first incident while give others multiple reaccuring incidents to go food safety precautions not followed and they favor those they like.how can you run a store with upper management like this.very few of the...

Read full review of Taco Bell
ComplaintsBoard
E
8:48 am EDT

Taco Bell crew not polite

Been there, place was dirty all over, people beggin food, some ask money, some people took out containers from garbage to get soda walk away, it's look disgusting heard people complain lady in kitchen bump a costumer order very unsafe place to comeback to eat.
This buissnes is not going good, there were people at the door smoking, blocking and asking for money too.
Hope take care.

Read full review of Taco Bell
Update by Eduardo Ortega
Jun 27, 2019 8:50 am EDT

This was 2036 Jerome ave bronx

Hide full review
ComplaintsBoard
T
2:57 pm EDT

Taco Bell the service horrible customer service I received

Here's a piece of my experience at Taco Bell, absolutely horrible! Its very dysfunctional, and there is no customer service. When I asked the employees name his response was laughing and throwing up the peace sign.Also they hesitated on giving me my change and when they did give it back to me it was incorrect, when I told him it was wrong. Then manager tried to argue with me about how it was just a few dollars off and how it was no big deal. Very dirty environment as well the manager was unsanitized, when he walked up to address me he was scratching under his arms, the other employee kept sneezing. And not to mention there was a parade of homeless people outside & inside the establishment.

Read full review of Taco Bell
Hide full review
ComplaintsBoard
C
10:39 am EDT

Taco Bell customer service complaint

On 6/15/19 I went to taco bell to order dinner for my family.
I ordered from the drive-thru.
I received my order and went to my house to have dinner with my family.
When I got home I was missing some items.
I called taco bell and let the person that answer about the missing items.
I was told to go back and the items would be replaced.
When I got back to taco bell I was with my 4 year old grandson and my 24 year old daughter.
I asked for the Manager I showed him my receipt and he looked at like I was liar and told me he can now replace the missing items.
After he talk to the drive-thru crew and verified that the items were missing.
The missing items were 6 chalupas that I ordered and 1 crunchy taco that I did not order.
My order was a total amount of $57.20.
This was very bad cutomer service that I received and am still upset today.
The Taco Bell I went to Taco Bell 002595
22953 Sandalfoot Plaza Drive
Boca Raton, FL 33428
561-488-2255
My name is Jeffrey Rubenstein
My email rubenstein.[protected]@yahoo.com

Read full review of Taco Bell
Hide full review
ComplaintsBoard
V
10:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

6/22/2019 order # 200374 We had fish, chicken, fries and hushpuppies and mexican pizza. The fried food tasted bad like it was cooked in very old grease or something. The pizza was ok but still had a bit of bad taste.(I didn`t finish it) I tasted my husbands fish and hushpuppies and spit both out they tasted bad. We were 2 hours from home and afraid to say...

Read full review of Taco Bell
ComplaintsBoard
R
8:53 pm EDT

Taco Bell the food

I simply ordered 6 tacos and nacho fries and I got my fries that were horribly soggy like they were made 5 hours before hand and were just sitting there and I asked for no tomatoes or sour cream on my tacos and they still had sour cream it was just horrible. Why does Taco Bell act like they can just give people old food like it's nothing it's disgusting and needs to be more sanitary, throw away the fries after an hour if no one eats them not give them out to customers. I just threw away my whole meal

Read full review of Taco Bell
Hide full review
ComplaintsBoard
V
1:42 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Taco Bell $5 chalupa cravings box

I go to this Taco Bell a lot because it's right by my house. I haven't complained before but after tonight I've had enough. Almost every time I go they get my order wrong. And I pay extra to get steak on my food. I don't appreciate the fact that almost every meal (it's more rare they get it right) is nasty in one way or another to me because it's not what I like. I've wasted money as well. I will start eating somewhere else from now on. Which saddens me because I love Taco Bell. The store I go to is on memorial drive and dairy ashford in Houston, tx, 77079.

Read full review of Taco Bell
Hide full review

Taco Bell Reviews 0

Looks like Taco Bell has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Taco Bell, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Taco Bell

Screenshot Taco Bell
Taco Bell is a fast-food chain that specializes in Mexican-inspired cuisine. Founded in 1962 by Glen Bell, the restaurant has grown to become one of the largest fast-food chains in the world. With over 7,000 locations in more than 30 countries, Taco Bell is known for its affordable and tasty menu items that cater to a wide range of tastes and preferences.

The menu at Taco Bell features a variety of items, including tacos, burritos, quesadillas, nachos, and more. Customers can choose from a range of fillings, such as seasoned beef, chicken, steak, and vegetarian options like black beans and potatoes. The restaurant also offers a variety of sauces and toppings, allowing customers to customize their meals to their liking.

In addition to its traditional menu items, Taco Bell is also known for its innovative and creative limited-time offerings. These items often feature unique flavor combinations and are designed to appeal to a younger, more adventurous demographic. Some recent examples include the Nacho Fries, the Naked Chicken Chalupa, and the Doritos Locos Tacos.

Taco Bell has also made a name for itself in the fast-food industry by embracing technology and social media. The restaurant has a strong presence on platforms like Twitter, Instagram, and Snapchat, and has even launched its own mobile app. This app allows customers to order and pay for their meals ahead of time, skip the line, and earn rewards for their purchases.

Overall, Taco Bell is a beloved fast-food chain that has built a loyal following over the years. With its affordable prices, tasty menu items, and innovative marketing strategies, it's no wonder that Taco Bell continues to be a popular choice for fast-food lovers around the world.
How to file a complaint about Taco Bell?

**Guide on How to File a Complaint with Taco Bell on ComplaintsBoard.com**

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with Taco Bell in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Taco Bell.
- Include key areas of concern, relevant transactions, steps taken to resolve the issue, personal impact, and the nature of the problem.

5. Attaching Supporting Documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to assist users effectively in filing a complaint about Taco Bell on ComplaintsBoard.com. Remember to focus on guiding users through the process without adding a conclusion at the end.

Overview of Taco Bell complaint handling

Taco Bell reviews first appeared on Complaints Board on Sep 22, 2006. The latest review The driveway that has large numerous pot holes. was posted on Aug 2, 2024. The latest complaint sarcastic service was resolved on Sep 22, 2019. Taco Bell has an average consumer rating of 1 stars from 2483 reviews. Taco Bell has resolved 83 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.0
1146 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Taco Bell Contacts

  2. Taco Bell phone numbers
    +1 (949) 863-4000
    +1 (949) 863-4000
    Click up if you have successfully reached Taco Bell by calling +1 (949) 863-4000 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-4000 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-4000 phone number 2 2 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-4000 phone number
    +1 (949) 863-4500
    +1 (949) 863-4500
    Click up if you have successfully reached Taco Bell by calling +1 (949) 863-4500 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-4500 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-4500 phone number 1 1 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-4500 phone number
    +1 (651) 457-1855
    +1 (651) 457-1855
    Click up if you have successfully reached Taco Bell by calling +1 (651) 457-1855 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (651) 457-1855 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (651) 457-1855 phone number 0 0 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (651) 457-1855 phone number
    Manager
    +1 (949) 863-3915
    +1 (949) 863-3915
    Click up if you have successfully reached Taco Bell by calling +1 (949) 863-3915 phone number 0 0 users reported that they have successfully reached Taco Bell by calling +1 (949) 863-3915 phone number Click down if you have unsuccessfully reached Taco Bell by calling +1 (949) 863-3915 phone number 0 0 users reported that they have UNsuccessfully reached Taco Bell by calling +1 (949) 863-3915 phone number
    Licensing Agent
    More phone numbers
  3. Taco Bell emails
  4. Taco Bell address
    1 Glen Bell Way, Irvine, Pennsylvania, 92618, United States
  5. Taco Bell social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 02, 2024
  7. View all Taco Bell contacts
Taco Bell Category
Taco Bell is ranked 3 among 60 companies in the Fast Food Chains category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.