Tim Hortons’s earns a 1.2-star rating from 3020 reviews, showing that the majority of patrons are dissatisfied with dining experience.
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sandwich
I went there tonight and they were out of croissants for the sandwich we ordered. Changed our order then get to window and they were out of the bread for my ham and Swiss. I agreed to a panini instead I got home and my sandwich did NOT have and ham! I spent almost $15 on my order and I am not happy. Every time I go to this location they are slow and out of some sort of sandwich bread. Drinks were good.
Read full review of Tim Hortonsservice
Good afternoon,
I am very frustrated with Tim Hortons.
I went to the Tim Hortons in Vaughan and the customer service was horrible!
i asked for 2 med coffees 1 1/2 milk and she gave me 2 1/2 milk. I told the lady it was wrong and she gave me the rudest look and took the cup out of my hand.
To make a long story short she did not correct the coffee but instead changed the lids!
The coffee was the most awful coffee i have ever had!
This is not the first time this Tim Hortons has failed myself and co workers.
service
On sun jan 26 I ordered via mobile app. I ordered 1 large coffee and 1 large steeped tea as long with a muffin. I waited till I received my pick up notification, then I waited 5 minutes before entering so they can complete the order. I went in and up to the mobile pick up area and not 1 item was ready for me. I stood there thinking they need more time and...
Read full review of Tim Hortonsonline ordering
Every time I order the same thing online, a medium steeped tea with 2 creams and one sugar. A bagel with cream cheese and a cheese croissant. EVERY single time the employees forget my croissant and I stand there waiting and have to ask for it. It's come to the point where I'm always expecting to have them fix a mistake in my order. 2 times they did not give...
Read full review of Tim Hortonsmanager/ customer service
Not sure if it was on the 24th or 25th of January, but I went into mornvill tim hortons and forgot my grey and black plaid jacket, the 26th I went in asking a philipeno worker if a jacket had been returned she walked around the corner, I didnt see her talk to anyone to ask if they had possibly found it and came right back and said no rudely, so me being me...
Read full review of Tim Hortons and 1 commentservice
The workers dont listen nor do they care. They will hear what they want to hear and give you what they want to give. There is no checking the order. I was at tim hortons twice this morning and they screwed up both orders. I'm furious with them right now. How can you be so stupid?
This is one of many complaints I should have filed. The service is absolutely terrible these days.
chai tea latte
They need more training on how to make the latte's. Every time I have ordered them I have to triple check that they have made it right. And every time I do that they get angry with me for doing so. Today we ordered a chi tea latte and a London fog at the fairway location in Kitchener Ontario and the London fog was not made right and the chi latte they only had the vanilla syrup in it no chi tea bag of flavor. This is starting to be so frustrating I may start going to Starbucks for my tea latte's. I do not want to do so because I absolutely love that Tim Hortons has come out with these and they are so delicious.
poor customer service
I was at this location at 2:30 on january 26th and the woman working the drive through window was unprofessional, rude and rushed me the whole time. i wanted to replace a bad drink and she said "is this a replacement or what" i said it was and that i ordered a i also ordered a box of green tea bags and when she opened the window she only had one tea bag...
Read full review of Tim Hortonsemployee who works there
My name is stephanie blais; I am complaining about an employee at the above tim horton's address. 2 weeks ago I made a mess with my coffee on two different days. One of the female employees told me not to come back and I won't be served again. I don't know her name & I don't know whether she is one of the bosses. After I was told not to return, I still...
Read full review of Tim Hortonswrong order received
This morning Jan 24/20 at about 7am I went through the drive thru and ordered a large French vanilla in a extra large cup, 2 hash browns and a jalapeno bagel double toasted with cream cheese on it and when I drove away and got to work. I got a breakfast sandwich. This isn't the first time this location has screwed up my order. Its more on gas for me to...
Read full review of Tim Hortonsextremely poor service.
Good morning, I have a concern with the tim hortons on windmill road, we work at a car dealership local to this tim hortons, we do a lot of business (12-15 coffees and donuts daily), the concern is each and everytime the order comes back wrong, not just one wrong thing, but today there was 5/13 coffees wrong, and this is consistent, we also notice that...
Read full review of Tim Hortonsmanager
Hi, I am Manjot kaur working at Tim Hortons. My manger Carlo making discrimination with me. I have Flu and have doctor's note for that and requested my manager that I cannot able to come this week due to flu but my manger text me rudely and remove my all shifts from next week also. This is the second time he did this, a week ago he told me that he will kick...
bagels
So I asked for 2 plain bagels double toasted with Plain cream cheese and I normally get some orders that are correct so I don't bother checking in the store but I was wrong for not looking so I received 2 jalapeno bagels not plain and they were raw with butter so I was very upset having to drive home with disgusting bagels I will never go back to that...
Read full review of Tim Hortonswrong order
I went to Tim Hortons today between 7:40 AM to 7:50 Am today morning. Ordered French Vanilla with English muffin with egg and bacon. Got French Vanilla and was waiting for my eng muffin. When I asked the Indian guy working there about eng muffin. He gave me bagel toasted with butter. I did scan my timhortins reward card GDDD-D490-JJEG. My order costs more than what I received.
Read full review of Tim Hortonscustomer service.
I go to timmies every night after my job to eat, have a coffee and do some more work. Every night at this location there is a woman who sits there for hours singing at the top of her lungs. I spoke to staff and they say she won't leave, I think they are afraid of her. I asked them to ask her to be quiet and they refuse. Nobody, and I mean nobody can hold a...
Read full review of Tim Hortonsservice
Went thru drive thru last night around 515 and ordered 6 home style biscuits and the young guy kept over charging me, I explained what I pay for them. He proceeded to tell me that they were $3.27 for three. I ordered six and he told me the price was $6 something. I told him that I pay $3.79 he then told me where do I find that on the register. I told him...
Read full review of Tim Hortonsservice and product
Tonight at 9:30 I stopped at this time hortons on my way to work 3rd shift as I do every night of the week. I orderd my large coffee with 2 creams. When I got to the window the cashier had me waiting while she filled my coffee. Then she dumped it out and procedded to make me wwait 6 mins while she filled up my coffe from 2 carafs that were filling up at the...
Read full review of Tim HortonsLack of products for sale and cleanliness of this 24 hr. Tim hortons.
We are a group of 5 to 6 customers that go to this Tim's every Monday evening and have found the Restaraunt messy with tables not cleaned and garbage on the floor. We also find the shelves bare with next to no products on the shelves. We are there usually at the Tims by 9:00 pm. What is the point of having a 24hr store if they have nothing to sell? We are all very disappointed in this Tim's.
french vanilla cans (the new red cans)
You've introduced a new "same great taste" ( NOT!) red can of French Vanilla.. I have been drinking your French Vanilla from the older cans for years. This Xmas I saw your cans at Superstore in new red containers. So I purchased them. As it turns out your same great taste, tastes like coffee creamer with a little tad of flavor with a gross film that settle...
tim hortons k cups
I recently purchased an 80 pack of Keurig light roast k-cups as I always do. Now out of about 20 or so k-cups I have had 10 leave a whole bunch of coffee grounds in my coffee. I live my Tim Hortons k cups for my coffee but not full of coffee grounds. I spend a lot of money on Tim Hortons k cups and other products and do not expect to have problems with a premium product.
Tim Hortons Reviews 0
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Overview of Tim Hortons complaint handling
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Tim Hortons Contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office+1 (207) 426-2066+1 (207) 426-2066Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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Tim Hortons social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024 - View all Tim Hortons contacts
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