Tim Hortons’s earns a 1.2-star rating from 3020 reviews, showing that the majority of patrons are dissatisfied with dining experience.
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simply sausage sandwich
Ordered a sausage sandwich and I recieved a sausage egg and cheese sandwich. I asked for a refund and a new sausage sandwich. I was told by attendant that it was my fault for not ordering properly. I told the attendant that I did not work at Tim Hortons. The attendant then told me that I had to choose the sandwich at full price or a refund but not both.
The other attendants had all scattered by this time. There were other patrons coming into the store and line was forming at the cash register.
It was an embarrassing amd belittling momment. I took the sausage sandwich at an egg sausage and cheese sandwich price.
For recompense I am asking:
1- The attendand attend customer care training
2- attendant be put on 1 year work probation
3 - an appology for being made to apear incompetant.
4 - a 10$ rebate for my embarrassment
the product I received
On February 7, 2020 I ordered the french toast breakfast sandwich and when I arrived home to look at my food both sandwiches were completely burned. I wasn't able to return to take my food back but who serves burned sandwiches. If I wasn't going to be late for work I would have turned around I am very disappointed because I'm sure they knew it was burned. As you can see this is what I received and I'm not happy
assistant manager
I just walked out of the Devron and commissioners Tim hortons in London Ontario and the assistant manager, Dani, was very rude. I had a coupon to get a breakfast sandwich for 1.99 and Dani said she could not give it to me for the price indicated on my Tim hortons app. When asked why, she was very rude, unprofessional and asked what it was she wanted us to...
Read full review of Tim Hortons and 1 commenttaste
the store at the walmart on centenial parkway are makeing there coffee into themous and it is very strong on bottem and gets weeker as it is given to customers. second cup was doing the same thing and they lost a lot of customers because it does not get mixed up . when its made in a pot it gets mixed up when poured .i hope they dont do the same with the drk roast just saying loyal customer 20 years. [protected]@bell.net
Read full review of Tim Hortonscoffee
There have been several times that I enjoy a nice cup of coffee in the late even, night, and every time it taste light Hot Water with cream, No favor of coffee, and because it's late (after I get home) and get comfortable, I have no plans to go back to return it, So it's just a waste of my money. It taste like the coffee grounds has been reused . I don't understand why I can't get a fresh cup of coffee. Help "Fresh Coffee "
Read full review of Tim Hortonscoffee and my bagel
Hello I was there at Hill Crest Mall today and had order my food but I notice no one is wearing a hair net and im just looking even the girl which she was wearing a different uniform I guess she was a super wiser with a long long pony tell walking and working ...the guy at the bagel bar making sandwiches had beard and mustache also no hair net on his head or his beard I would like to know what is going on there?????? Thanks
Read full review of Tim Hortonsbelittling customer service and filthy location
I had heard such great things about the lasagna soup in Toronto that I thought it buying a few for my family to enjoy as a meal together. When I tried to order it at this Brampton location, the representative said that they "don't have that". When I inquired why (perhaps it was out of stock, or perhaps this particular location didn't have it yes t as it wa...
Read full review of Tim Hortonslack of basic necessities in the restroom
I have yet to receive any response to my complaint of incident that occurred on Jan 15, 2020.
Tim Hortons used to be a Canadian Company to be proud of. Now I feel that this is a complete joke.
Perhaps my world wide corporate Attorney would be interested in hearing about this as would the Province, the Sun, The Vernon Morning Star Newspaper and CHBC news, of how humiliating it was and how it has affected me personally.
I do hope to hear from someone soon.
poor service and dirty facility
I waited for 10 minutes (while employees chatted behind the counter) before someone took my order. There were 10 empty tables, none of them had been wiped off. My Mother sat at a dirty table while I waited for our order. There were 2 orders ahead of mine both of which were handed to the customers over a large coffee spill on the pick-up counter. No one...
Read full review of Tim Hortons20 pack of timbits
Hi, this is the second time this has happened to me. The first time I decided not to complain. I ordered a package of 20 Timbits and specifically asked if they had a good variety available. They said yes. When I got home I only had two different flavours of Timbits in a 20 pack. I find this unacceptable and unprofessional. Please send me a coupon...
customer service
I am a diabetic and I can't have sugar in my coffee. I asked for dark roast coffee with two milk only! But she made it double double!!! On february 2 at about 9:30 pm I entered tim horton and asked to change my coffee which she made a mistake putting sugar in it. She rudely refused to change my coffee to get me the one that I asked for!!! I paid for it but...
product
My complaint is directed at this franchise location of yours in which i have been going along with my wife literally 3 times a day since you guys have opened its doors.Let me say that i have been a tim hortons costumer for 30yrs now.This location is the most convenient for my wife and i to pick up our coffee for our commute to work, and every day of our...
Read full review of Tim Hortonsunable to use online coupon
I was at a Tim Horton inside Esso gas station on Kennedy & Finch yesterday Feb 1, 2020. I was using the coupon in my Tim reward app, and upon scanning my card and which show the discount, the cashier requested if I have a physical copy of the coupon and that they cannot accept the discount. Manager 'Victor' came and said if you don't have the physical copy...
steeped tea
6:45 am this drive thru at 109 mapleview dr barrie ont. We ordered 2 steeped teas and were told we just had a run on teas and are out sorry! No can you wait while brew another pot (2 mins) just sorry were out! This happens way too often here! I'm sick and tired of this attitude! Of course we left and went to another location owned by another person. Clearly better trained people!
Read full review of Tim Hortonswi-fi and basic power supply
I am a regular customer at this location but am very frustrated with the service advertised on the widows and doors. The ads say free WiFi for everyone. Well I have noticed that the manager at this location will often shut down the router for everyone if he notices someone he doesn't want to ate here is using it. This is mostly students from the local high...
Read full review of Tim Hortonstim’s app usage y
Hi Tim Horton, I work at Chatham Kent health alliance and the Tim shop on site 106 EMMA ST in Chatham ON It has become really difficult to order from our phone directly using the app. I work in emergency room and can't avoid 20mins on a queue to get coffee for myself and the nurses. I was able to order from the app on my phone until 2020 ? When the new...
Read full review of Tim Hortonsham and swiss sandwich
Purchased a ham and Swiss sandwich and broccoli soup at the Calcutta Ohio 43920 location on 2-1-2020 around 2:10pm There was the deli paper from the meat still on it and in between the meat and cheese on my sandwich When I called them to inform them of what happened the manager was not sympathetic nor did she offer to fix it or replace it she only said to...
the new commercial
I can not believe you thought it was a good idea to have someone 'shirlping' coffee from a spoon over and over again.. I can't get to my remote fast enough.. nails on a chaulk board... the sound makes the hair on the back of my neck stand straight up.. and if I was in one of your stores and people where doing that it would be the last time... so why did you do it in a commercial? I can't get away from it every time I see the commercial I have to mute it.. I don't think you are getting your point across.. unless your point is for everyone to turn off the sound... get it together...
service
I am NOT your HUN, SWEETIE, or DEAR. Please...can Tim Hortons instruct new and old employees to refrain from addressing their customers with these adjectives. It seems it is widely used with servers and largely towards seniors. Personally find these to be condescending, rude and disrespectful . It is a familiarity reserved for loved ones or family. Try...
Read full review of Tim Hortonsservice : january 31 2020 ; head supervisor
Head Supervisor is a very rude young man.This is the second running I have with the supervisor.I have been going to this location since it open, never had any issue until .This supervisor started, the friendly chat with the staff is gone . Today I was talking with one of the staff and came along and said " we don't have time for this, what do you...
Read full review of Tim HortonsTim Hortons Reviews 0
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4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service that caused the issue.
- The date and time of the incident.
- A clear description of what happened.
- Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
- Steps you have taken to resolve the issue, including any contact with customer service.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.
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Overview of Tim Hortons complaint handling
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Tim Hortons Contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office+1 (207) 426-2066+1 (207) 426-2066Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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Tim Hortons social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024 - View all Tim Hortons contacts
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