Tim Hortons’s earns a 1.2-star rating from 3020 reviews, showing that the majority of patrons are dissatisfied with dining experience.
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tim card support is terrible!
I'm done with you guys. I have a Tim Card with $20 on it. I want you to refund that money to my Visa card that you have on my account which is under email address [protected]@sasktel.net. My phone number is [protected]. If you can't refund the money I will need someone to contact me at the phone number given above.
Thank you
Charles Bennett
Saskatoon SK
reward program
I buy medium Americano double double, and this is how I get my Tim rewards after buying 7 Americano and completed my reward requirements I ask for my free one as. Was told that I couldn't get Americano only regular coffee and that don't work for me as I only drink Americano so the Tim rewards does not work for people like me. Which I don't think it's fair...
Read full review of Tim Hortonscleanliness
We went to the 20 Huron St, Woodstock ON location on Sun Feb 16/20. This was the dirtiest restaurant/coffee shop I've ever seen. We sat down with our muffins and coffee before we looked around. Everything was filthy, from the windows, floors, counters, to the the stainless steel lids covering the sandwich ingredients. You could hardly see through the gla...
Read full review of Tim Hortonsfood service staff not washing their hands.
2/12/20 I stopped at the Tim Hortons on Seneca and Bailey to use the washroom and pick up a sandwich for dinner on the way home from work. It was the first time I had been inside as I usually go through the drive- through in the morning on my way to work. I realized there is only one coed washroom as it is a very small building and was standing waiting when...
Read full review of Tim Hortonsorder placed at drive thru
My husband and I went through the drive thru this morning and ordered a small coffee, bottle of water, plain bagel toasted with cream cheese, 1 hash brown, and a sausage, egg, and cheese on a biscuit. Our drinks were correct however the food we received was not ours. We received a plain bagel with butter, a biscuit with just egg, and a wrap with sausage and...
lack of products
I'm a nurse working night shift, Went to Tim's by my work at 123 am, To purchase a coffee and bagel. I was told at the drive Thur.. "Well it's 130 am and we don't have bagels, no donuts, no soup, no sandwiches"!!! Not only was staff rude, there was nothing to offer customers but coffee??? I thought Tim Hortons was 24 hrs??
Read full review of Tim Hortonssite
I love Tim Horton product but find most of them dirty and unfriendly workers. I visited this particular Tim Horton recently and was appalled on how dirty the drive in window was inside and out. The workers were visiting with each other. Not a thank you or a smile. I threw away the wrap because I was disgusted with the unsanitary conditions. I visited thi...
Read full review of Tim Hortonsstore has a heating problem
I come into this store daily and on cold days the heat does not work efficiently. I hear complaints from customers and staff. This has been a problem for many months. There are two furnaces and one does not work properly, so to compensate they turn the other furnace up higher. But it does not keep up to warm the area near the door. This would certainly denture people from coming in and purchase coffee or a meal.
Read full review of Tim Hortonscustomer service
Hello I have a complaint with the customer service at the tim Hortons at the gas station near York Mills and Leslie. There is an employee there in the drive thru that was rudely hurrying my order that I didn't have a chance to get my change from the other employee at the window I paid two dollars for a donut. It's not about the change but the rudeness. I...
Read full review of Tim Hortonscoffee
I am complaining about the new coffee lids. I have tried and tried but will have to stop buying your coffee. I have not had a lid yet that does not leak. When handed my coffee from the drive through window it splashes me from the top of the lid. When I get home I usually have bags to bring in the house as well as my coffee. When I get in I have coffee drops to clean up all the way to my kitchen counter. When I unload my groceries they are wet with dripped coffee. I have bought new clothes that have coffee on them when I take them out of the bag. Dirty and the tags are still on them. I know this is a long rant and if I don't buy another Coffee the company is not going to fold but I am very disappointed I did love my Tims...
In last Feb/14/2020, Friday around after 3.30 pm, we bought coffees at Tim horton located inside the PICKERING MALL in city of Pickering .
Coffees are bad and not fresh. We were very disappointed.
general comprehension
Farmers Wrap, with bacon, double egg, no sauce. What part of that means drop off the hash brown? I'm the idiot tho, because after a couple of years of scamming myself in your damn drive-thrus NOW I decide that I'll never support this ghetto 'restaurant' again I'm in a drive thru, stands to reason I dont have alot of time. Is it really that complicated?...
Read full review of Tim Hortonsordering omelette bites
I was at the Tim Hortons listed above in the drive through. It was late at night around 9:35 pm. I ordered a Western Omelette bite. To my surprise they informed me they don't serve the bites after 12 noon! This surprised and angered me because I thought Tim's had an order breakfast anytime policy. Could you please provide with an explanation of this policy...
Read full review of Tim Hortonscommercial
I am 76 years old and was brought up with manners and NOT to Slurp so when I watch the commercial with the guy slurping and sampling the coffee I have to leave the TV station, I will not go back to Tim Hortons anymore because of it, I find it very disgusting and if grandkids watch it and see and hear the slurping they think its ok. I do not like it at all, is this the best you can find
Rude disgusting commercial slurping while sampling coffee will not allow Grandkids to see or hear this disgusting garbage. No longer will think fondly of Tim Hortons, I get so angry when I see it I was brought up with manners this is not polite at all
dozen doughnuts
Very disappointed to see you do not sell a dozen doughnuts anymore (your original business). Store now sells doughnuts at 99 cents times 12. As a long time customer I now refuse to go. Glyn MacDonnell
Read full review of Tim Hortonsapp
I have on four occasions had seven purchases. When I tried to redeem on the eighth purchase I was told I only have one purchase. The person behind the counter could not help me as I don't go to the same Tim's every time. This is very annoying. My card number is 0463000002098459991231/A277... I'm glad that Tim's is changing the program as I'm sure there are a lot of customers like myself who are not getting the rewards due to them. Thanks for your time, Steve Pidwerbeski YVR
email: [protected]@hotmail.com
health and safety concerns
I visited an En Route on Highway 401 at Cambridge. Ordered beverages, a breakfast meals and baked goods. The person who was on the cash register was wearing gloves as he accepted money from me. He then reached into the baked goods area and immediately began picking up the baked goods while wearing the same gloves he just handled money with. I brought thi...
Read full review of Tim HortonsBad service
On Saturday, February1st, my wife and I stopped at the Tim Horton's in Sioux Lookout, On. We stood in line, inside, for 12 min waiting for an attendant to take out order. There was by then a line up behind us. A fellow behind said it was no use to complain as they the just ignore you. There was a lineup beside us. A customer said it was the "app line". He...
Read full review of Tim Hortonsmanager's disrespectful behaviour and racial profiling
On february 10, 2020 at approximately 5:00am myself and four other coworkers went into tim hortons at 1094 Bloor St W, Toronto. We ordered 4 teas and 2 bagels etc upon opening the bagel we found that neither of the bagels were toasted which we had requested upon purchase. My coworker proceeded to tell an employee by the name of Patrick that the bagel...
Read full review of Tim Hortons and 1 commenttea biscuits and wifi and huge pothole in drive thru
I have asked at this Tim Hortons for years about not making any cheese tea buscuits and raisin tea biscuits (it used to be they didn't let anyone do more than one order because of taxes but that has been resolved). I have to get a coffee and go to another Tim Hortons to get these items. All of the other Tims does it why not this one. There is a huge pot...
Read full review of Tim Hortonsgot the wrong drink and there were coffee grounds in my iced coffee!
Hi, Our order: 1 med coffee 1 med tea 1 small iced Capp 1 small iced coffee 6 muffins Complaint: 1-Received a coffee instead of the tea 2-iced coffee had coffee grounds in the bottom of the cup 3-they forgot the muffins and had to re-order the muffins at the window Very disappointed with our experience! Please contact me with a resolution ASAP. Kathy Vaughan [protected] kathy.[protected]@hotmail.com
Tim Hortons Reviews 0
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Overview of Tim Hortons complaint handling
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Tim Hortons Contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office+1 (207) 426-2066+1 (207) 426-2066Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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Tim Hortons social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024 - View all Tim Hortons contacts
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