Tim Hortons’s earns a 1.2-star rating from 3020 reviews, showing that the majority of patrons are dissatisfied with dining experience.
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Roll up the rim / not informed
I set my reminders in my phone to go today to get your roll up the cup rim reusable and I arrive there at approximately 7 AM and ordered my two items in the drive-through where I drove up to the window and paid for my beverages and then I was told you weren't giving out the cups now I don't mind that you guys are not giving up the cups anymore but it should've been advertised on the screen or the person should've been told before ordering.Also if you're trying to figure out a way to save your business in the face of the coronavirus I would give up the reusable cups but only scan the app and not use the useable cup every time give it out in a take a cup this way your customers are still happy just get them to show the other cup every time thank you for taking the time to listen to my complaints
travel mugs
you have on tv and the internet and facebook that on march tenth free traval mugs but with this new coronavirus your not keeping your werd but if I want to bye a traval mug you will sell me one that [censored] I spend between 3 and 5 hundred buks a mounth in your stores a mounth well grandads will take my money from now on [censored] you
Read full review of Tim HortonsService Notre Dame location
On my way to work this morning I ordered a blueberry doughnut and latte. Arrived at work with a coffee with milk and a blueberry muffin. Totally got my order wrong. Couldn't take it back as was working a twelve hour shift. Very frustrating! What should I do to resolve this and either get my money back or a coupon for the right order. As well they repeat the order so how could it be so wrong! A very upset customer
Read full review of Tim HortonsMobile app/no food
Once again I am sending in a complaint. Firstly, this Tim's is inside a hospital and is open 24 hrs. a day. I've had several issues in the past and all I've asked is that they get it right the next time. This time I ordered off the mobile app. which I have gotten use to doing because SOMETIMES it seems faster. Tonight I ordered a cafe Mocha and 2 breakfast...
Read full review of Tim HortonsTim Card App
I downloaded the Tim Card app to my phone. I then loaded my Tim Card pay via my phone with 25 dollars that was debited from my cking account. The balance on my Tim card then indicated I had 33 dollars in the account for purchases .
A few days later I made an online order. When I got to my Tim Hortons they had no record of the order. I reordered the items . I then went to pay electronically and my balance indicated I had no money in the account. I paid cash. My account was set up for my Tims reward which I was able to get . I recieved 3 points for my purchase.
My Tims Card indicated I had balance of 30 reward points on my Tims card prior to that purchase which I thought was strange as I had not used it yet for purchases.
I'm wondering where the rest of my money is. From the app I cannot review purchases to see if money was mistakenly taken from my account.
Customer service
I was in line at your tim hortons at goreway and derry and witnessed your staff giving free food to a customer...I feel this is beyond bad in any way shape or form I witnessed it on March 5 at about 530 am..I feel they are stealing from tiny hortons and something should be done about it..I've been going to this establishment and have witnesses things like...
Read full review of Tim HortonsRewards program
I cannot earn or redeem points seriously pissed off I go to tim hortons daily sometimes 2-3 times a day I have points I cant even use it says I'm not in the region. This app was fine until you guys updated it yet again I spend to much money with your company for this too happen i lost out on 10 points already and have 160 points I cannot even redeem how is this fair please fix it a seriously pissed off customer
Drive Thru Service
I went to the drive thru this morning on my way to work and ordered a large 1/2 cream coffee, when I got to the window she tried to hand me a medium coffee, so i said no i ordered a large so she took the coffee back and got another one ready, she handed me a large coffe and i assumed it was a large 1/2 cream but I got to work to find out it is a large with...
parking of staff in limited parking lot
I have brought this to the attention of the store on a few occasions, with no action. You have approximately 8 spots, for the Tim Horton's and the ESSO, combined. This includes one handicap spot, which is often taking by a non licensed vehicle. The problem is, that in the morning, during the rush, there is no parking and dangerous maneuvering in the parking...
Read full review of Tim HortonsService of midnight worker
The service on midnights is a hit or miss. The girl with red hair is always super nice and gets my order correct every night. The weekend workers do an alright job. But the other worker: Ariel is rude, sluggish and I never see her help the cute one when there are a heavy amount of customers. As a regular I've noticed a drop in service since she's started...
Read full review of Tim HortonsCinnamon buns
On Feb 21 i ordered a cinnamon bun to have for lunch and when i got back ton the Office it was hard has a rock and very little icing on the bun, definitely think this was a day old bun or over cooked
then on Feb 24th it happened again hard has a rock but this time was completely out of shape one side was nice and think then it was skinny has heck on the other side, not like the 1st couple days they were introduces they were beautiful and very fresh and tasted great but lately dont know what is going on but they are terrible, and too bad has I am a lover of cinnamon buns but if anyone else is getting them they are obviously giving Tim Horton's a very bad name to have products sold like this
Quebec, Canada
Service Was absolutely brutal, there was three people working and four cars in the drive through. It took them 10 to 12 minutes to serve us. Then when I got to the No they said it would take another few minutes before my dark roast coffee was ready. On top of that I asked for a glass of water and they said they don't do that I have to buy a bottle. Absolutely the worst service. On top of it they didn't even care.
Read full review of Tim HortonsLunch combo
Purchased a 8.49 grilled cheese soup and sandwich combo, that cost me over 12.00 Totally disgusted and after going through 3 people to complain got fed up. No accountability and a whole lot of bait and switch [censored].Combo contains sandwich, drink and soup, yet I was charged 8.49 for the sandwich, 1.76 for my coffee and 1.70 adder for the soup. The math...
Read full review of Tim HortonsMobile ordering and service complaint
Feb 24th, 2020. This location doesn't appear to have the proper training regarding mobile orders. About 70 percent of the time my order isn't ready and the staff is clueless on what happened. Usually when this happens, I just provide my online receipt and they make it for me. Today was especially frustrating as my order wasn't ready (ordered it 30 mins in...
Read full review of Tim Hortonscustomer service in re making change
I've gone through the drive thru the last 2 nights and ordered a small coffee $ 1.60. I handed the girl a toonie and a dime expecting 2 quarters in change.The first night I got back 1 quarter, 1 dime and 1 nickel. I just let it go. Tonight I ordered the same thing and gave the girl a toonie and a dime.Same result!!! I told her that I should have gotten 2...
Read full review of Tim HortonsTim Card and Rewards Card
I hear that you are struggling with the market place and "roll up the rim" type stuff. I hear that you will be concentrating more on the app to improve your situation. My app will be useless to you. Over the last few years I have had multiple problems with the Tim Card and the Rewards Card which you have never been able to resolve on-line or by phone. You have mostly sent me "form responses". At this point I believe that either your people on the other end don't know what they are doing or just don't give a damn. In either case, don't expect anything to be rosier for you. I suspect many people are in the same boat as I am. I so wanted to support a Canadian company or at least originally Canadian.
One more thing I would like to mention. This issue caused me so much anger. It one day made me so angry that after argument with my mother I slapped her across the face and broke her jaw. She is not speaking to me. Well I am not speaking to her. She pressed charges against me. Her own son. Her own flesh and blood. I told her that she is dead to me.
This reply Feb 23 is bogus. Could it be a Timmies employee?
coffee
It's very dissappointing to order multiple coffees and when you open them up see that they are filled less than an inch from the top. I know there is a line on the outside of the cup that designates the full level, but this is more than twice that level below. Of course it is probably I 1 sip so it sounds rediculous to complain, but this has happened...
Read full review of Tim HortonsBad customer service
The manager(Jorge) of this store does need proper training. I go to this location everyday since last year. From the last few months the customer service is getting worst. Had worst experience in this morning. The manager of this store took my order and had to wait long time for just small cup of coffee in my busiest morning . The guy took my order and went...
Read full review of Tim HortonsStore Cleanliness
I am a born raised Canadian, weened on Tim Horton's. I have been living in the US for the last 50 years but frequent my hometown of Brantford Ont. on a fairly regular basis. On my last visit in Jan of 2020, I stopped at a Tim Horton on West Street in Brantford Ont. I went to use the restroom and was totally appalled. There was toilet paper all over the...
Read full review of Tim Hortonscards
Ok I am not sure who is upstairs in your company but they are pretty dumb
It was a good idea to get credit for a coffee you buy however if I wish to buy 2 or 3 as I do many a Sunday mornings with my invalid sisters I have to use 3 card and make 3 transactions in order to get credit for the coffees I buy
Sunday mornings can be busy and I take alot of time doing these transactions while other customes wait behind me. I have been told that its just a money grab and you guys are getting gready. I believe you are I also read your finacially in trouble and I can see why Good Luck
Tim Hortons Reviews 0
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Overview of Tim Hortons complaint handling
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Tim Hortons Contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office+1 (207) 426-2066+1 (207) 426-2066Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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Tim Hortons social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024 - View all Tim Hortons contacts
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