Tim Hortons’s earns a 1.2-star rating from 3020 reviews, showing that the majority of patrons are dissatisfied with dining experience.
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cream of broccoli soup & utensils
December 18 2019 at 12:15 pm, I ordered the cream of broccoli soup and small roll w/butter. The cream of broccoli soup was so diluted, you could call it water of broccoli soup. Also, the spoon I was given was bent backwards so I was unable to use it and I didn't receive a knife to spread the butter on my roll. The service was extremely quick but not enough attention paid to detail and the soup was disappointing.
Read full review of Tim Hortonsthe staff behaviour and wrong order
I submitted my complaint about this Tim Hortons and got case number WXSV8. It was about employee's behaviour who served me Farmer's wrap with egg while I asked for Eggless as I am pure vegetarian and it's against my religious rules to eat Non veg or Eggs. But the employee was not apologetic and said it's just a mistake, it was a big mistake to me. And I am...
Read full review of Tim Hortonsmuffin - customer service
This morning, December 18th, I went to the Tims in the Quinte Mall. I was there prior to when the stores in the mall open. Consequently, I was the only customer. I placed my order - two muffins and a gift card. The server was more interested in talking to the other employees and took some time filling the order. Products were all ready on the shelf. When I...
Read full review of Tim Hortonsfrench vanilla coffee
I realize the foam from the French vanilla doesn't fill the cup . But when you order your favourite beverage & your cup is LESS then full it is very DISAPPOINTING! I have come to realize if you ask politely for the attendant to TOP UP with coffee it's usually done without issues ... i went to the drive through in Atherley Ontario this morning & the young lady on the window was very nice but as for the other lady whom I asked politely to top up my XL French vanilla replied " I already did " I am completely upset with her reaction because as you will see the cup is more than an inch below the rim ! My French vanilla is a an occasional treat ... With this EXTREMELY POOR customer service I'm wondering if our families daily coffee & treat visits should be taken elsewhere? I myself work with the public & deal with HUNDREDS of guests daily ( face to face )so I understand sometimes things are complicated! This was not complicated & the store was not lined up busy ... I asked politely & even the other young lady taking the order "looked" embarrassed as she put her head down ... I was not going to argue with the other attendant, maybe she thought she filled my coffee ( French vanilla) but she CERTAINLY DID NOT !
Maybe there is something that could be improved with the dispensing machine that would make everyone's experiences more enjoyable!
Thank you for taking the time to read
management
Went into Tim Hortons to get my bagel remade as I went through the drive thru and it was NOT toasted, and the lettuce on my belt looked absolutely revolting. Watched an older woman, with long black and silver hair, who I think is the manager, take money from a customer in drive thru, then proceed to go back over to make my bagel with the same gloves. As I...
Read full review of Tim Hortonscustomer service/ work environment
The two managers sleep with their employees and give them the most hours and raises. The afternoon manager drinks all day and customers have complained how much he smells of alcohol and his appearance and personal cleanliness is no more than the beggars outside asking for change that he gets into physical fights with. This location used to have a good...
Read full review of Tim Hortonsseveral things
I have already submitted a complaint regarding my experience. The reference # is as follows WHDMF I have called twice about this. I was told the first time that a copy of my complaint would be sent to the store in question. No response. The second call, I was told the complaint was still being investigated??? I have not heard one word nor have I gotten any...
Read full review of Tim Hortonspolicy on cold coffee hot chocolate
Today at 3.15pm after a very long wait you service the drive through a lot better. I was served by a manager. I explained my coco was cold and wanted a new one and buy a muffin. She never touched the cup saying it was empty. So l pick up cup and poor some out. She just stair at me and could not answer me my question is it empty ? Or did l preform...
Read full review of Tim HortonsCleanliness and customer service
I have attached a few pictures of the filthy drive-thru windows at this location. There is even spit on one and 4 days after complaining to the employee the windows have still not been washed. This along with the manager's uniform looking like it has not been washed in a week including pet hair visibly on it leaves it a very undesirable establishment to...
service
I recently went to Tim Hortons for a coffee. As has happened a few times in the past, going thru the drive through, they only filled my cup about 3/4 full. I decided this time to ask them politely to top off the coffee. When I got the coffee back and stirred it I noticed grounds floating around. I have never had grounds in my coffee there. I can only think...
service
Hello I am very disappointed with my wrap. I ordered a Grilled Chiken Jalapeno Wrap on the Sunday Dec. 8th. It was just a simple wrap. chicken was not grilled and it was not even spicy. I was told it was but it was not. I throw it out even the chicken did not taste cooked. The point is most of the time and most of the store do not offer to give you your...
Read full review of Tim Hortonspoor service / lack of product
We order several orders of coffee, donuts for all of our drivers and customers this time of year and through out the year on many occasions.
Today we have coffee day and orders were not ready after pre-ordering a week ago . Donuts were not even made in Milton store this morning, as the baker never showed up for shift, ended up with 4 dozen muffins ! coffee, tea, not even ready ! our Mississauga pick up, short on milk and cream for a 100 cup Cambrough we have over half of the coffee left and no milk or cream !
We are extremely un-happy with Tim Horton's and may have to go to another Vendor for our coffee days !
lack of employees and product
I started a new job site and I'm stuck going to this Tim's location. For a week now I arrive between 730-8 and the wait is horrible. Why is that there's only 3 people working 2 cash registers and cooking and dealing with food deliveries. Most of the time there's only 1 worker working and 10 people in line. Tim's has lost there way on so many level...
Read full review of Tim Hortonsstaff forgot items
I had just gone thru drivethru after being assulted erlier insodent somewhere else we ordered two 50 packs of timbits and around 8 coffees, now after a long day we got all 8 coffees no problem but we drove away before we grabbed the timbits. Now the final bill was 58$ and we paid cash. How do we resolve this issure I called and they wont give me my timbits Email:[protected]@gmail.com Thanks
Read full review of Tim Hortonsthe area manager want to buy a sunoco gas station
Hi, The area manager (srilankan guy) of timhorton of the above said sunoco gas station Want to buy whole bussiness of sunoco, Kindly stop it. He can not do both job at same time. He is put $2000 more money to buy this sunoco gas station. Pl. stop it To stop contact:- John pitiss, (area manager) accountant or asraff 3801 west chester pike, newtown sq, pa 19073 [protected], fax - [protected] Sunocolp.com
Read full review of Tim Hortonstreatment in the store
To whom it may concern,
I would to start by saying I love the coffee. We get it all the time.
I went to order two large coffees, the lady that took my order did not greet me, nor did she ask what I want. This didn't bother me, everyone has a long day.
However she walked away before I could tap my points card, I tried to get her attention but could not.
I asked if I could get the points, I was told no, no problem. Then I asked if I could get a refund.
A young man comes over, I explain what happened, he then proceeds to lecture me on my responsibility as a customer to scan my points card. I stayed calm the entire exchange, just wanting some hot brew amd my points.
I asked for the refund, refund is given. I then say that I would like to re purchase the same coffees (they were already made and I hate wasting food and drinks). The young man then took the coffees away, amd refused a re purchase and said my attitude sucked.
I get it, customers can be jerks. I worked at a coffee shop for 2 years and the general public can be frustrating.
I did not raise my voice, there was no name calling, no threats made of any kind. I simply wanted my coffee and points, and all I received, as a GROWN woman of 29 years old, a scalding by one of your cashiers.
I will continue to patron Timmies, but y'all need to make your employees understand that what they perceive as attitude, is merely a tired customer.
Thank you for reading this, I apologize for the length.
Sincerely,
Kayla Robichaud, a loyal customer for life.
breakfast bagels
My husband and i wanted to try the new savory bagels with the egg and cheese. I ordered the spinach mozzarella with egg and cheese only. I received an egg an cheese on a cinnamon bagel. Egg and cinnamon together doesn't go well together. It was disgusting. The line was too long and i had to get to work so i couldn't go back. He ordered the jalepeno cheddar...
supreme apple cider and hot caramel macchiato
Order 2 of the apple cider drinks and 1 macchiato. This was today, Sat 12-14. Both if the apple ciders tasted like hot water with a very slight tase of apple. The best way to describe the macchiato is "flat". No caramel taste. It was like the drinks were missing the appropriate ingredients. We go to this store on a regular basis and this has bever...
Read full review of Tim Hortonscoffee cup lids
These new coffee cup lids are not very good. Please either go back to old lids or get a better designed lid I have had more spilled coffee with these new lids and since I need to put in a minimum 350 characters can you please go back to donuts that were bigger and less newer meals and concentrate on doing what Tim Hortons became known for Great coffee and donuts
extremely poor customer service
Hello, I visited this Tim Hortons a few times, always extremely slow. This afternoon I was there standing in line from 12: 00 pm to 12.33 pm, then I ordered my meal, and it took me another 10 minutes to wait until I was referred to the station where I should get my food. A server Sandeep was extremely rude with me at this station, arrogant and did not...
Read full review of Tim HortonsTim Hortons Reviews 0
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4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
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- A clear description of what happened.
- Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
- Steps you have taken to resolve the issue, including any contact with customer service.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.
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Overview of Tim Hortons complaint handling
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Tim Hortons Contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office+1 (207) 426-2066+1 (207) 426-2066Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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Tim Hortons social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 28, 2024 - View all Tim Hortons contacts
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