T.J. Maxx
Reviews and Complaints

I was paying for a pair of Free People platforms at the Westlake location on October 9th, 2017. The ticketed price said $28.99 placed on the inside back heel. The shoe ended up being the wrong size so I ran to get a different pair, at that time the pair I grabbed didn't have a price on them. The manager (older woman with blonde/grey short hair) was called over and refused to honor the original ticketed price on the new pair. She argued that they were $100 pair of shoes and they were not $28.99. I told her that was an issue on her end and they needed to honor the price. She refused and told me if I didn't want to pay what she's asked then I will not get them at all. I asked her what the solution would be at this time and she stated the was no solution and I either pay full price or don't get them at all (after I already spent over $100 on my purchase.) At that time I refused to argue with her, paid for my items and left the store. This was the most unprofessional way of handling an issue like this I have ever seen. I frequent TJ Maxx, Home Goods and Marshall's regularly and have worked in customer service for most of my life and have never told a customer flat out NO. Not only am I upset about having to pass up on the shoes, but I will never be going back to this location and will make it known that the management is the worst.

I am a employee at TJX west drive location afternoon shift. There was a employee named Guy mukenge who on tuesday and Wednesday was very rude to my friend that made her feel uncomfortable n made her quit. He always was walking outside the trailers asking if people wanted to buy weed. On Thursday I told him I am gonna go tell the bosses on him n he left n never showed up. I have wrote a complaint to the agency he was brought in by. n will file police report if this continues. It's a great amazing place to work I just hope you guys aren't supporting this kind of behavior n bring him back. He also smells like weed which makes some of the elderly ladies who work feel very unsafe.

I have had two instances with an associate at Marshall’s in Gilbert Arizona next to San tan village mall. In a very accusing manner she said my giftcard was not real and was a sample giftcard after I downloaded in front of her and had a scan bar and a receipt for that matter the wording said it was simple to use not that it was a sample she ran thru register said it did not work it was a sample she nastily said to me again knowing it wasn’t I asked for manager who came up pushed egiftcard button scanned it and was she was pleasant it was a normal giftcard as I left u I said to my daughter she’s got some sort of problem with me cuz this was not the first time I’ve had issue with this lady and she replied yes it’s me it’s me almost antagonizing me to fight with her
Unbelievable she was wrong and still trying to be rude she shouldn’t work in customer service. I could see if I did something wrong but she was erong and downright rude. Karen Smith

I work for Tj Maxx 1077 and I called out today due to no transportation because of the fire and my manager questioned me and told me that I could of taken the train when the train was only running to Los Angeles she knows that I don't have a car like my coworker which I thought it was rude when she told me that my coworker made it and she just got upset and said ok bye and I don't think it's right that employees get treated like that when something unfortunate happens.

Angelica Esquer ([protected]@hotmail.com) and I - Nadia Stoyanova (nadyka.[protected]@gmail.com) are two random shoppers who on 9/23 at 5:45 pm were attracted to buy two different types of winter shoes arranged clearly on a clearance cart in the middle of the TJMaxx store on Washington St Boston. After selecting my size, waiting on a long line to get them, I was told they were not on a clearance and prices remain as $39.99 and $24.99. The store manager J Sayles came to explain somebody who was supposed to distribute them this morning forgot the cart in the middle of the store. He did not apologize and did not offer any rectification of our wasted time and mismanaged customer expectations. Both of us are clearly disappointed with this unbelievable lack of customer service in our favorite store. See photos attached as proof of this poorly handled arrangement and let us know how you would rectify the situation.

I recently received an online order. I sent it back today. The bralette I ordered was opened and someone stuck gum on the bralette with a now and later wrapper. We recently went thru hurricane Harvey and this order sat in a hot warehouse for 10 days before it was delivered. In this day and age with HIV, Hepatitis and other diseases I don’t know why someone thought this was a good idea for a joke.
If this is how TJMAXX treats good customers what other unethical business practices are at work?

TJX - I am a long-time customer who has recently begun collecting Rae Dunn ceramic dinnerware, which I do not resell online. It has come to my attention through several outside sources that there are suspicions of improper behavior concerning TJX employees buying RD items themselves. I recently spoke with an assistant manager for a Marshalls in my area named Nick who informed me that employees are allowed to purchase RD on their lunch breaks with no limits as to how many items they are allowed to buy. When it comes to being ON the clock, employees are suspected of having family members or friends purchase these items for them. Besides the obvious convenience of being immediately on site of these high demand products, it would be very easy for employees to put a price tag on a Rae Dunn product, place it on a shelf, and then immediately go on lunch break to purchase it. This highly benefits anyone who uses Rae Dunn as an opportunity to make extra money by reselling it on sites like eBay where it sells for two or three times its original value; not to mention the fact that employees receive a discount, which eats into your profit as a corporation. This is extremely frustrating for those of us who enjoy collecting these items and just want to have a fair opportunity to buy them in your stores. I am writing to ask that you implement some sort of policy that guarantees fairness to the public when buying high demand products like Rae Dunn regardless of whether a person works at one of your stores or not. Additionally, I am asking you to implement a limit in the number of total Rae Dunn products (e.g. 2-3) a person can purchase per store per day to ensure that no one person is buying up all of the stock and leaving nothing for other customers. I appreciate your willingness to consider these concerns.

Too Whom It May Concern:

I been a loyal customer of the TJX companies for as long as I can remember, I even worked at Marshall's for a year while I was going to college because it love all the products and guys offer.

Today September 16 2017 (around 11:50am helped by register #1) I went into TJMaxx/Homegoods hybrid store in Cupertino, CA store number 0628. I went in to return an item with a value of only $12 which I had bought just about a month ago. I didn't have a receipt, but I have returned items before with out a receipt with out a problem.
Immediately after I informed the cashier I did not have a receipt her attitude changed and very rudely informed me that "in that store they don't accept returns with out receipt" I was a little taken back because I know that was not true. I told her I've never had a problem returning items without a receipt. She then said "go back to the store you brought it from so they can reprint a recipe for you" and I knew she was definitely lying because my experience of working for Marshall's, we never reprinted receipt/ and we did not look up receipt by debit cards like other retail stores do.
By this moment i was already really upset, because I know I was being lied to and her attitude was bad. I asked to speak to an MOD (Ryan), and was even more frustrating was that he told me the same thing. That policies had changed and that they don't take back items with out receipt.

Unless return policies truly have changed i am very upset about how both the cashier and MOD handled the situation. If it was my mistake please excuse.

I mainly would like an apology from the cashier and the MOD, I felt like I was treated unfairly because I've never had this problem before. Also clarification/update on whether or not return policies have changed for future knowledge. At the very least acknowledgement that of this email.

Sincerely,
Agueda

September 14, 2017 at 3:40pm Denied to credit double charged by TJMAXX because, as stated rudely, "the mistake was done at the Utopia branch and not Rego branch." As I told Peter that I could have it credited here as I already had spoken to Tamika, Utopia manager . He said as he raised his voice on me " we will loose money here just go back there". I was made aware by the Utopia branch manager Tamika that I could have it done at Rego branch when I asked about this since it's closer to my place and she said yes. I called back Tamika told her the issue that Peter refused to credit me the double charged. She told me she'll call Peter and I told her I'll wait in front of the cashier. I heard the phone rang and the person paged Peter to answer. They were talking for a while as I was asking the cashier person if they're done talking. Yes they were done but Peter never showed up to tell me what they've decided. I was asking the cashier person to tell Peter to come out to me but instead just relayed over the phone thru the cashier person for me to just go back to Utopia branch . With Peter's rudeness, unprofessional and a poor attitude towards customers or employees can affect the morale and productivity of the company. He was given a managerial position but he was not practicing it. It should be discussed with him expectations for conduct and behavior and some disciplinary actions . Hoping for a feedback about this. Thank you.

Sincerely
Arlene Mercado
Email: [protected]@aol.com

Hello,
I am a very loyal customer, shopping at your stores atleast once a week for many years and as a teen I worked at Marshalls. Anytime I need just about anything, come to you guys. My friends and family actually make fun of how much time and money I spend with you all. So, May 1st 2017 I was one of your Tampa, FL locations and purchased a really lovely skirt by the brand The Jet Set Diaries. It was $49.99. When I got home, I googled the brand and saw that it was a $200 skirt! So i hung it up in my closet and that was that. Never wore it. Last week while preparing for Hurricane Irma, I was putting things up in my closet and came across the skirt, just as I had left it the day I bought it. Tags still perfectly attached and hanging in perfect condition. I knew I could've returned without Receipt for store credit but hunted it down anyway. When I tried to return it today I was laughed at and then turned away by a manager by the name of Meagan or Meghan? She told me that tjmaxx doesn't carry the brand and she will not return it. Like I said, I've been shopping with you all for many years and also worked for Marshalls, in the women's and juniors department so I know very well that you all get all many different brands from all over the place and there is no way that any employee is familiar with every single brand you have on your racks. No way. I would like to return the skirt and I'm sure every customer that has had to deal with Megan at the N. Dale Mabry store in Tampa, FL would appreciate if she were properly trained in customer service.

I put some items on layaway on 8/19/17 and the total amount was 138.79. On Wednesday 9/13/17 i was going to get my items off layaway, as we have 30 days, and the manager tells me that the items were pulled and returned to the floor 1 day after the start of my layaway, 8/20/17 and he did not see why. I pulled out my receipt and bank showing that money was taken our of account. I had a king size comforter set on layaway for 59.99 and I believe an associate wanted my items. This is completely unacceptable and I want a resolution. My items that were on layaway were not on the floor. I need someone to contact me.

I was returning a brand new, never worn, tag attached pair of shoes to TJX Marshalls store in Westborough ma. I did not have receipt and only expected to receive a merchandise credit. The manager Katelyn (she would not give me her last name) said the tag placement looked questionable and said she no longer carries a similar shoe to check price so she refused to return. I have a TJX credit card and spend thousands every year. I told her I would be eliminating my card and she said "fine".
TJX, you need to train managers or have some sort of method of checking the status of valued shoppers. You also need to teach the basic principle of customer satisfaction and respect. Katelyn obviously hates her job and does not care about TJX reputation or customer satisfaction. Hire more dedicated staff and allow managers to override policy's when they encounter situations that may result in the loss of a loyal cutomer. I returned the shoes and spoke to the manager at the Bellingham store. She was surprised to hear my poor experience at westborough and suggested I make a complaint. Thank you

On September 9, 2017 around 7:30pm I went to the TJMaxx in Dover DE. This location is one hour away from where I live. While I was checking out, i didnt pay attention to my items being rung up since i was looking to buy some candy near the register. I usually pay attention to make sure the prices ring up correctly but this time i didn't. The final price seemed a little high but i didnt think much about it. I get home at 9:15pm (1 hour drive, left the store around 8pm), check my receipt and notice I was charged twice for my pajamas! I immediately call and the lady tells me they are getting ready to close and i should return to the store tomorrow to discuss. I tell her i dont live in the area, she says we cannot help then. You need to return for it. Okay - today September 10, 2017 around 12pm I return to the store (another 2 hrs drive total, not in my plan for this Sunday) and get attended by another girl. The girl from last night was not there. She seems reluctant to give me my money back. I show her my pajamas (a set of shirt and pants). One manager comes to help who also doesnt seem okay with it. I explain the lady yesterday maybe charged me twice because its 2 pieces, the tag shows 2 piece set and the pants dont even have a price tag, just a tag which says doesnt sell separately. A Nautica pajama set. Then another higher up comes, she looks at the receipt, brings her SKU machine, checks again, asks for my drivers license and TJX credit card. I spent 30+ minutes in there for this whole mess, treating me like i was lying. I asked if they had cameras to check, they say no need for that. After they finally agree to return my money, I also want to return an item. The item was purchased from there last night - with original tags, price tag etc didnt even try it on, just changed my mind bc of the material. All 3 act so suspicious of me, check with that SKU machine again and make me feel like a liar or thief. People around me paying attention to all this, I felt the most uncomfortable ever in a store. And in my naivety I thought they would at least apologize for charging me twice or even offer some sort of coupon or discount to make up for the mistake. I will not return to that TJMaxx and I will rethink if i even will go to another one. Do not think i will keep the TJX credit card anymore since I am clearly not appreciated as a customer and treated as a liar...

It was 9:10pm when I went to TJ Maxx in Almaden plaza San Jose Ca, I purchased 3 watches and a wallet and payed on the jewelry section and then proceeded at mens section when this coordinator or supervisor named "sasha" an idian lady walked in to the phone and told to an employee to follow me which I heard and plus im the one whi she refrered too what im wearing and were am I its too obvious that its me which she cant deny it cause she admits that she have me followed anyways so this guy employee followed me wherever section I went so I got offended and let it go gave the jacket I was supposed to buy to the jewelry cashier who helped me and I said can u just gold this for me ill come back tom for it coz this guy that follows me is so annoying

So I was on my way outside I asked this guy wheres the restroom he pointed at me so I was taking a piss inside my cubicle and this guy knocked and telling with an attitude that I should take out the items that I stole and I have to pay for it which are inside my bag that felt violated cause he didnt even wait for me to finish taking a piss... so I told him your too much youre not aloowed to do this to me and I showed him my receipt and I asked for the manager, he have me the receipt and walked away so I went infront the store to the cashiers and asked for the manager it was already 15mins and store is closed but no one came to talk to me, I went upstairs talked to sasha told her why dont u talk to me and why did you have someone to follow me inside the store? I never stole anything in your store or I have no any records of stealing here in all TJ maxx stores that I went to then she told me I just told him to "keep an eye on you but I never told him to follow you eveywhere you go" I asked why? Then she just walked out on me telling me "we are closed and I have to leave the store" so they let me out of the store but I want to know the guys name so I know who to complain when I get back next day but they keep hiding him.

I have it on video specially when this manager came up to me and shuts the door not listening to me or doing her thing as a manager which didnt even asked for an apology that theyre employee messed up and violated me and accused me of stealing

So I waited outside to asked the guys name so I know who to complain but none of them talked to me which I have in video and this one skinny girl cashier cursing at me many times yelling "GET THE [censor] OUT OF HERE" 4times which cause I wont leave infront of the store till I get the guys name so I know who to complain then they keep threatning that they will call the cops and security I said go ahead im not leaving the store unless I know his first name atleast so I know who to complain in the next day

So cops came I told evrything what happened so this cop told me the managers profiling me which is not good for having me get followed inside the store and came up to me while urinating and then that I need to go cause all of the employees are scared of me thats why they cant leave. REALLY? its more than 10 of them and me with my wife only outside?... So cops told me that go home I should go complain to the corparate or file a lawsuit I felt being violated cause the manager and guy went too far... So me and wifey left and Dissapointed DISRESPECTED AND HUMILIATED w/o the manager or person in charge doing what she supposed to do asked for apology or talked to nicely instead they tried to turn the tables around that I for no reason wont leave the store and called the cops which in fact they know or Sasha know she messed up and acted they were right

I HAVE IT IN VIDEO HOW THE MANAGER PURPOSELY SHUTS THE DOOR DISRESPECTED ME IGNORED ME (thats what pisses me off)

The Manager in the TJMaxx store, Hammond, Louisiana is very unprofessional. He talks to and about an employee in a very disrespectful way. She has been with the company for 11 years and he treats her like dirt. She is a good worker, or else she would not have been with the company for that long.

Also, he talks on the radio about her when she is not there. All employees hear what he says. I find it disgusting.

Another employee recently quit because of the way he spoke to her. She is a nice, hard working lady, age 58.

It seems to me to be a case of age discrimination against these ladies.

On August 21, 2107 between 10:30 - 11:47 am, I went to TJ Maxx store at Potomac Mills Outlet in Woodbridge, VA. I was trying to return a broken 30inch luggage before going back on a trip. At the counter, there was an older, look like a woman from India or middle eastern country. She did not want to service me because I was Black. Her attitude was not good and therefore she contact the manager, Ms. Rubion. Ms. Rubin did her research and did offer to give me a refund. I wish I had took the refund. I told her that I needed the 30in luggage because I was leaving the country the next day. She show me a luggage and I wish I took that one. I had IT luggage which was a bad choose because of the wheels which broken and was the reason I was return the luggage. She told me she was on the floor. I proceeded to look for luggage. I was not able to find what I was looking for and I went back to the counter. The older middle eastern lady was there and a young girl, I guess hispanic or middle eastern. I needed assistance and the older lady asked the younger girl to page the manager. The younger girl did not want to page the manager so I proceeded to look for the manager. I checked my timing and I had an appointment. Before leaving the country. I was so frustrated that I told the older woman and young girl I will not be back. It took my receipt and the luggage back with me. I will contact the company myself to see if I can get this straighten out. I called my girlfriend and told her about my experience. I told my girlfriend I am tired of these foreigners coming into the US thinking they are better than everyone else especially the Blacks. The foreigners are so rude and the younger one as well. I will contact the President of my Chapter to let her know of the treatment I experience has a Black female. This is the worst experience I have every had in a store.

Store:
2150 N Bellflower Blvd
Long Beach CA 90815

Thursday, August 10, 2017
12:00 noon

I went to check out and the sales associate noticed the price of one of my items was on clearance. She said she had to "check something". She made me feel very uncomfortable and when her manager came back they wouldn't honor the price as marked. There were other similar items on clearance but my specific item was marked $6 under . I decided not to purchase anything. I usually enjoy my shopping experience at TJMaxx. This visit was quite disappointing. I will not be returning.

I purchased 2 pr shorts July 3, 17 at the Conway AR store . I'm a very royal customer and often send customers there . Both shorts still had price tags on them and apparently I had the wrong receipt. Imagine my surprise was informed you no longer take returns without receipt and refused put on gift per corporate. We had a beautiful relationship but I'm terminating that effective today, Corp policy not withstanding.!

Being a frequent Tjmaxx shopper( online and in-store) I am deeply disappointed with my local Homegoods customer service; specifically with store manger Boykin and her lack of problem resolution ability.

1.This is about an online order being returned at my neighborhood home-goods. The item being returned had a shipping statement and was clearly within the thirty day return policy.
2. I requested that they reimburse my credit card which I had made the purchase with (tjmaxx credit card) and the store manger claimed I would have to take a store credit.
3. I refused and proceeded to call the 1800number. The manager had to be instructed through my cell phone on how to return the item to credit my TJmaxx acct.

This store happens to be my neighborhood store and on several occasions I have encountered numerous sales agents/managers that are poorly trained, lack customer service and are plain rude. I am considering closing my account. Please share my dissatisfaction with store:
Tjmaxx &Homegoods
London Square
13580 SW 120th St
Miami, Florida 33186

Perhaps, they should read my complaint and should reflect on their customer service or lack of.

Sincerely,
Janette Brito

I just tried calling Customer service and hung up after being on hold for 11.39 minutes. I placed an order on July 25, 2017 order number [protected]. The original order said 5-10 business days which yesterday August 8th marked the 10th business day and I have yet received my order. I called last week checking the status and the woman said I should receive it at the end of last week or begining of this week. Monday August 9th I received an email saying it was shipped and on that email it said standard shipping is 5-8 business days. The tracking says I will receive it at the end of the day on August 10th which makes it 12 business days and 17 days from the day I ordered. I'm extremely disappointed and upset since this is a birthday gift for my mother and her birthday is today and I still have no gift for her. I'm a very good customer to the tjmaxx stores and I will never order anything online again! I feel like this is horrible customer service and an email should've been sent out sooner letting me know it was going to be longer than the standard shipping.