Whirlpool’s earns a 2.8-star rating from 1257 reviews, showing that the majority of appliance users are somewhat satisfied with their home appliances.
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Washer
Bought a whirlpool washer in December of 2022. From the very beginning it always shook and made noise during the spin cycle. But we were told that's just the way these newer models can be if the clothes aren't just so... In June of 2023 it shook itself about 4 feet away from it's original position, made a horrible sound, and a suspension rod broke letting...
Read full review of Whirlpoolfreezer
we purchased a whirlpool freezer from Lowes about 3 years ago and have had nothing but problems with it. Your design on the upright freezer sucks. You can not block the air flow at all in this freezer or you will loose all of your food. you can't even put boxes in it. So I think to date we have lost a minum of $600.00 in food. I will not buy anything that whirlpool that is put on sale again.
Claimed loss: 600 plus
Desired outcome: pore design
Maytag commercial line washer
MAYTAG COMMERCIAL LINE top load washer purchased at LOWES. 1.5 YEAR ago. I bought an extended 5 year warranty from WHIRLPOOL. After 6 months gear box and shifter went out. In October washer quit working. The extended warranty people AIG sent out a company in Indpls. called GROVES appliance repair. After 5 different visits after each failing to repair and ordering more parts, they left today saying they are going to try a lower wiring harness they have to order. They have tried replacing control board twice, motor and all its associated electronics. Gears etc. Tech said after this there is nothing left to replace. I need help on getting another washer. Im told whirlpool has this all on record because the groves
techs call them each time. I can be reached at [protected], Mr. Roberts. please help on this.
Claimed loss: 6 weeks without washer, Disabled VET, need help on this please.
Desired outcome: Washer replaced with another one or refund on purchsse
Oven model # wfe505w0hw5 serial # rc0736136
I am a single mom with a special needs son and daughter and paid extra to purchase a Whirlpool with the Steam Clean Technology that does not work at all. I called Whirlpool to ask questions and review the process of the Self Steam Clean. It still did not work at all, didn't get very hot, all the distilled water remained on the bottom of the oven, even after...
Read full review of Whirlpool and 1 commentWTW4855HW3
This washer came with the house. It is brand new. I have had nothing but problems with it. THe agitator and drum shake when in the spin cycle. Called Whirlpool since it is under warranty. Tech came he checked the diagnostics and said everything is ok it goes through all the cycles. However, I when told him about the consistent wrinkled clothes he said I am...
Read full review of WhirlpoolDishwasher Model WDT750SAKZ Serial #FB2302250
Dishwasher was purchased 8/19/2022. Within less than a year the vent on the top left hand corner started showing signs of rust. I contacted Whirlpool in July of 2023 to advise them of the problem. I got an email back stating that they cannot guarantee that all components will be free from corrosion or deterioration. They apologized that rust is not covered under their warranty but did state that I was a valued customer. They recommended their stainless steel cleaner, which I purchased for $30. It did nothing.
I am sure that there are others who have had the same experience.
jforte
Burlington, NJ
Desired outcome: New panel or door, preferably without the vent since that appears to be the source of the problem.
Refrigerator
I purchased a new whirlpool refrigerator April 2022 Model # Wrf7SDHZ03 in Oct 2023 the compressor stopped working! I called for repair and waited two weeks for someone to come out. I contacted Whirlpool to explain that I was in the middle of selling my home and needed to have this doing as quickly as possible. I was asked to just be patient and wait, which...
Read full review of WhirlpoolRefrigerator
We bought a side-by-side Whirlpool refrigerator in late 2021. By mid-2022 the icemaker stopped working. Whirlpool's warranty service is apparently handled by a third-party insurance company. After three service calls (and new icemaker units) failed to fix the problem, the repairman diagnosed a defective or broken wire inside the freezer door, which he told...
Read full review of WhirlpoolKitchenAid major appliances
Garbage!
Fridge 3k
Repairs to date: 13, with one tomorrow
Age of fridge: 3 yrs
Stove: $2800
Repairs to date: 3, 2 warranty, 1 out of pocket
Age of stove: 4 yrs
Dishwasher
Repairs to date: 2
Age of dishwasher: 4 yrs
Garbage disposal
Repairs to date: 1
Age of disposal: 4 yrs
Microwave
Repairs to date: 1
Age of microwave: 4 yrs
Whirlpools response to me and the BBB: we have escalated his concerns and will hear from someone within 3 days. It's been about 8 months and still waiting for either call.
ONCE THEY GET YOUR MONEY YOU ARE NOTHING!
Please if you're considering purchasing, google all the reviews. I even had my company pull them from the purchase program.
Desired outcome: ACKNOWLEDGEMENT!!!!!!
AC repair
One month back I have raised ticket AHM16092326639. The person came and check the same took photos of outdoor unit have need to replace parts.
The customer care personnel told me that it take time. After one months I checked my ticket was cancelled hence I generate another ticket AHM25102323982. Now customer care representative told me that I have to pay Rs 4500 for spare if I agree she will proceed. one month back also I was agree to proceed but it has been lingering again and again. Today further she called and said that the repairman said it is not possible to repair parts so what should she will do? I ask her if she can replace whole out door unit as a customer no option I have left. I am disappointed as being a customer trust is very important. The company must guide customers in right direction. Such money minded people cause harm and customers inclined not to buy other gazates next time.
Whirlpool oven
My 5 year old oven wasn’t heating and the AquaLift function wasn’t working. A technician replaced the element so it now heats to desired temperature for cooking. However, the self cleaning still didn’t operate sufficiently. I filed a complaint and the tech returned with a new circuit board, which costs $500. Whirlpool knew about this, and offered to pay 50%...
Read full review of WhirlpoolWhirlpool dryer
This is more a complaint about Whirlpool Customer Service than it is about the dryer. After I bought a washer and dryer set almost one year ago, the dryer stopped working. Best Buy referred me to Whirlpool for service because it was less than one year old. Whirlpool directed me to their local authorized repair service. That guy ended up coming out four...
Read full review of WhirlpoolMaytag washer warranty work
Last week my mother's Maytag washer started having issues. Being that it is less than a year old it is still under warranty. I called your corporation to schedule an appointment to have it serviced. Whirlpool Corporation made an appointment for this past Monday, October 16th with Middle GA Sales and Service. They never showed up or called. I called Middle...
Read full review of WhirlpoolRefrigerator
We purchased our Kitchenaid refrigerator model #KRFF707ESS01, serial #F82977910 in October of 2018. In May of 2022 I noticed a off whote powdery substance under the botton freezer in the drip pan. I was finding this substance on my floor and was searching for the origin of it. I had Raliegh Appliance Repair out to see what it was and where it was coming...
Read full review of WhirlpoolWhirlpool dryer
After 2 1/2 years of light usage, our dryer (Model #WGD5100HW) displayed the error message "F2E2". A Home Service Plus tech indicated that repairs, including labor, would cost us approximately $800. Whirlpool is hiding behind its stated warranty period of one year, and will do nothing. We have a house full of Whirlpool appliances, and cannot help but worry about which Whirlpool appliance will be next.
Desired outcome: Stand behind your product, and refund the cost.
Whirlpool refrigerator
I purchased this refrigerator maybe 5 years ago and I have had problem after
Problem with it, now the inside light does not work all the time, sometime when you open the door it on and sometime not, I hate this refrigerator and I would not recommend anyone to buy one like it, I though it had led light inside when I purchased it model # wrf555sdfz05 serial # k819183641
clothes washer
I bought a washer a few months ago. It has a black window which looks nice in the store, but I HATE IT! you can not see the clothes to see if machine has started, or is done. I would never buy another one with a black window!
Also I think a stupid man must have designed it, because I am sure a woman would not want to wait while it decides to start or not! When I did not wait it turned itself off! This to me is stupid! and it starts by twirling clothes. WHY? I can see NO reason for this and
WORSE than that the water does not start for an even longer time! What a time waster! If I had known any of this I would not have bought it. I much prefer my old washer to this new one.
Whirlpool is a good brand but I am defiantly disappointed in these things. I hope you will change back to where you can actually see the clothes, and it will actually start immediately!
Desired outcome: Consider the person actually using the machine before making such stupid changes!! Do not let someone that does not use the product design the product!
Side by side refrigerator ice maker
Had refrigerator installed in June 2022. First it took Lowe’s weeks to deliver. After installation ice maker stopped working. There were technicians out three time to correct the problem.After this ice maker drops ice constantly. I have to wipe water off the floor several times a day.Now it makes no ice. Another technician is coming next week, after warranty has expired. What a lemon!
Desired outcome: Make permanent repair or replace unit that works correctly.
Delivery from Whirlpool.com
A major variable I took into account while shopping for a new Whirlpool washing machine was delivery date. The same washer I picked out was available from different websites. I chose to buy it from whirlpool.com because of the earlier delivery date although I was paying a little bit more. The washer was not delivered on the day that was advertised and stated as I confirmed my purchase. It took a total of three weeks to be delivered instead of one. While addressing Whirlpool delivery solutions, I was told that nothing could be done because they use a third party delivery service. Why do they advertise a specific delivery date if they have no control over the delivery dates? This is a clear example of misleading false advertisement. I paid more to have my washer delivered two weeks late.
Desired outcome: Whirlpool should deliver on the dates they advertise instead of lying to people. They’re third party delivery service should have the same schedule as the website.
Dishwasher
Serial no FA0701655 Model WDT750SAKZ O We remodeled our kitchen and bought all new Whirlpool appliances Happy except for the dishwasher.
Is not even 2 years and the small vent on the upper left corner is getting full of rust around the vent. The door is stainless steel so that should not rust. I put a magnet on the door and it holds but not strong telling me there is metal behind the stainless panel. I bought Whirlpool because we thought they were built very well. I hope you can help me, as I feel a stainless door should not rust.
Sincerely,
Glenn D. Scheff
7710 Bay Lane
Fremont, WI 54940
[protected]
Desired outcome: Would like to have the door cover replaced at no charge. That would make me happy. I think that the cover was not installed correct around the vent.
I have the same problem and it started when the dishwasher was only six months old. I contacted Whirlpool and they told me that they don't warrant finishes on their appliances, So it continues to get worse and I don't know how to fix it or who to contact to get Whirlpool to stand behind their product.
I would be happy to have the panel replaced.
Whirlpool Reviews 0
About Whirlpool
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Overview of Whirlpool complaint handling
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Whirlpool Contacts
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Whirlpool phone numbers+1 (269) 923-5000+1 (269) 923-5000Click up if you have successfully reached Whirlpool by calling +1 (269) 923-5000 phone number 0 0 users reported that they have successfully reached Whirlpool by calling +1 (269) 923-5000 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (269) 923-5000 phone number 0 0 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (269) 923-5000 phone numberHead Office+39 283 7151+39 283 7151Click up if you have successfully reached Whirlpool by calling +39 283 7151 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +39 283 7151 phone number Click down if you have unsuccessfully reached Whirlpool by calling +39 283 7151 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +39 283 7151 phone number33%Confidence scoreEurope, Middle East & Africa+86 216 169 2999+86 216 169 2999Click up if you have successfully reached Whirlpool by calling +86 216 169 2999 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +86 216 169 2999 phone number Click down if you have unsuccessfully reached Whirlpool by calling +86 216 169 2999 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +86 216 169 2999 phone number33%Confidence scoreAsia+55 113 566 1000+55 113 566 1000Click up if you have successfully reached Whirlpool by calling +55 113 566 1000 phone number 2 2 users reported that they have successfully reached Whirlpool by calling +55 113 566 1000 phone number Click down if you have unsuccessfully reached Whirlpool by calling +55 113 566 1000 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +55 113 566 1000 phone number33%Confidence scoreLatin America+1 (866) 698-2538+1 (866) 698-2538Click up if you have successfully reached Whirlpool by calling +1 (866) 698-2538 phone number 1 1 users reported that they have successfully reached Whirlpool by calling +1 (866) 698-2538 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (866) 698-2538 phone number 1 1 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (866) 698-2538 phone numberUS Customer Service+1 (800) 807-6777+1 (800) 807-6777Click up if you have successfully reached Whirlpool by calling +1 (800) 807-6777 phone number 0 0 users reported that they have successfully reached Whirlpool by calling +1 (800) 807-6777 phone number Click down if you have unsuccessfully reached Whirlpool by calling +1 (800) 807-6777 phone number 0 0 users reported that they have UNsuccessfully reached Whirlpool by calling +1 (800) 807-6777 phone numberCanada Customer Service
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Whirlpool emailsnar_customer_solutions@whirlpool.com100%Confidence score: 100%Supporthelpdeskindia@whirlpool.com100%Confidence score: 100%SupportORMSupport@whirlpool.com100%Confidence score: 100%Support
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Whirlpool address2000 N. M-63, Benton Harbor, Michigan, 49022, United States
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Whirlpool social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 19, 2024
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