Woolworths South Africa
Reviews and Complaints

i blocked my credit card with woolies , but card was used in 2 other cites, that i was not in.

i want the transactions reversed.

i want to log a dispute form

i was a fraud case opened.

i want to close this account as woolies is authorising unauthorised transactions on my account.

i called the call centre and the agent were unable to give me a fruitful response.

the last lady i spoke to in frauds RUWAIDA, WAS RUDE AND CUT THE CALL.

I WAS ON THE CALL WITH 3 woolies agents, in those calls. it was cut 2x and was on hold for more that 15 minutes.

1 of the agents said hes working from home and cant refer me to manager/ supervisor after he could not resolve my issue

Good day,

I just bought a shoe at Clearwater Trenery.on display the shoe was labelled R1599.00 I was charged R1799.00 because the box is labelled different .this is a day light robbery

Date of purchase 25-06-2022 at 17:08

Store till op no:[protected]

Regards

Kenneth

[protected]

I placed an order on the 06/06/2022 order number: [protected]. on the 10/06/2022 i received an order ([protected]). i called in same day spoke to a lady named Melisa who didn't want to confirm her surname in case I wanted to follow up. she insisted that she is not forced to disclose such, id like to to know from which act is this stipulated because from my studies you a obligated to if you are working remotely, she quoted reference [protected] for my call. she said she will get back to me after 48hr and she didn't, I had to call back on 14/06/2022 spoke to guy named Abdul who said an email has been sent for escalation. He then sent me an email on the 14/06/2022 stating " currently awaiting on an ETA to get your query sorted". i then emailed his on 17th informing his that i hadn't received my order or any updates about what going on till this day he hasn't responded to my email. on Monday the 20th I called in spoke to a lady asked for Abdul and apparently he wasn't available I had to re-explain my problem to her again she told me that a direct exchange has been arranged where id get my order and they would collect what currently with me. today i am receiving a call from "[protected]" saying that they are here to collect an order without I receiving what due to myself. i wasn't told anything about someone collecting without i receiving what due to me. Is this how customer are treated, is this the kind of service we are obligated to for choosing to shop at Woolworth, this is unacceptable and i am not going to give anyone anything until i receive my order which I have fully paid for. it been over two weeks and we are still talking about the same thing. ill make sure to never shop from Woolworths ever again. i want my perfume delivered by tomorrow. thank you very much

ing better than quality, From the time I've grown up my mother

Always emphasized on woolworths quality from food to clothes. But it sadden me to write this I no longer believe this. I bought my daughter alot of clothes recently due to the season change. After 1 wash, the woolworth logo tags are almost out. The neckline is stretched. I've never experienced this before and I'm not sure if they chanfed suppliers but please don't look for the cheapest way around. You are a brand of quality

I would like to offer some constructive critiscm.I patronise your lifestyle Branch in StrubensValley I by pass three Branches in order to do my purchasing and enjoying a meal with my friends in the Resuarant. Of late aloudspeaker has been installed in the restuarant which relays music at a very high volume.

This music is most disturbing as it is not condusive to relaxed dining.

It is difficult to conduct a quite conversation above the dinof this music.

I would suggest that the loudspeaker be removed from the Restuarant area completely if you would like me and my friends to continue patronising your establishment. I have been a loyal customer of yours for over 70 years I started buying fresh grapes from your Kerk Street store when I was a Schoolboy in Johannesburg and have been a Shareholder and only wish to see Woolworths Prosper and progress. .

Good afternoon.

I visited the Morningside Sandton Woolworths store today.

I would like to report teller number 3 on the 1pm shift. This teller was exceptionally rude, obnoxious and offensive, to the extent that I will never want to visit this store again.

Can I please suggest some customer interaction training for this teller, letting them understand how important customers should be to Woolworths.

I would appreciate acknowledgement of my complaint via return email to [protected]@cycanc.co.za.

thanking you in advance

Bryan Hattingh

[protected]

On 1 June 2022 l was assisted by a cashier at the food section in Centurion Mall Pretoria. I always shop at Woolworths and I pay my store card on time every month. To my surprise when I used my store card to pay the cashier started accusing me of not being the owner of the card without even providing me enough facts for that upsetting accusation. Disappointingly too, before using my store card I paid cash for my card, but the cashier insinuated that the card did not belong to me. Kindly address this with cashiers to ensure that customers are not constantly abused and mistreated as this is now becoming a common occurrence.

I bought tinroof ice cream on the 31May 2022 at Woolworth Parklands main, I was very disappointed with the quality of the ice cream. It resembled more of vanilla ice cream there was no chocolate.

I made used of the woolies online service on 15 may 2022 with confirmation they received it (,We've just reserved the Order Total amount above in your account. You'll have received a notification from your bank to confirm this. However, we'll only deduct these funds from your account on the day your order is dispatched. This is standard practice for online shopping. This way, we make sure you aren't charged for items that are out of stock, and we take any food substitutions into account) on 17th May 2022 I received confirmation that goods are in stock and they are busy with my order and provided me with the service delivery time frame,(Hi Leonore angelique,

Great news - We're processing your order!)Any time from 9am to 5pm From 20/05/2022 to 23/05/2022 (weekends & public holidays excluded) on 20 may I received a parcel but and the evening when I check nothing that I ordered was in it. I email their complaints department and following day I was informed that may enquiry was sent to online shopping. A lady called me with regards to this and I asked but where is my goods? She could answer me but only called to explain there needs to be an investigation and upon the outcome they will see if there are these goods or they will refunds me." I asked her what does your internal investigation has to do with me as your client. Then I ordered the goods it was available I paid so that's what I want. She just said she will escalated it. Later the same day a lady from their warehouse called with an attitude as to what is the problem I asked her didn't she read the request or enquiry anyway after explaining it again I again ask when will I receive my goods as that's what I ordered. She on the other hand just wanted to explain to me how a driver will come to collect the wrong goods but can't inform or say anything about my initial order.! I told her the same thing "that what type of customer service is this"where is the remors or accountability for the inconvenience cause! She said nothing I requested that she call me with and answer the same day but that never happened,this was on 21 May 2022. Monday 23 I received and email to provide feedback on my items I ordered, ironically I never received these items what a joke. I received another email informing me that only 1 item is available which I ordered and they will credit me on the others. I rwplied and said that this is unexceptable as our agreement and confirmation was that I will recieved the goods I ordered. I also requested that a manager needs to call me. On May 24 I received an email stating that they will refund me as no stock of my original order is available. So we as customers should be happy with such service! Why even offer a service and send confirmation if you can't produce. Why is your customer agent so cold that they don't care how the incompetence of a another co-working cause degrievement to a customer that you think sorry is just ok. Not is there anything else that we can do for you or because we messed up let's see how we can assist you differently. ( or think I wonder why the client didn't ho to the store) Their were no interest is your client.The wrong goods was collected on 24 may 2022. So woolworths couldn't care less.

Still no call from a manager

I have been purchasing my foods from Woolworths for over 50 years.

I'm the process I eventually registered for online shopping (collection) at the Woolworths Greenacres Store.

But recently they stopped that collection registration option to New Brighton. Even though New Brighton is only 10.3 km away (16 minute drive)

In what way is our people who go to collect the purchases at the Greenacres Woolworths store - seemingly an abomination to Woolworths?

I have to rely on good quality healthy foods which Woolworths provides best - especially as I'm mostly bedridden due to stage 4 metastatic bone & liver cancer. My prognosis given to still live, has been 2 - 3 months (a month ago).

Good day,

I am rather disappointed at the service we received at The Liberty Midlands Mall Woolies,Country Road Department,Sunday 22/05/22.My children went in there to exchange my hubby's shirts which he received as a gift as the size was incorrect.Firstly the salesman said that the clothing was smelling of detergent. Secondly he said that we skilfully pulled out the tags,wore the garment and put the tags back.He called the supervisor who refused to exchange it as well as it had a smell of detergent. I then asked to speak to the manager

who I thought would be of better help.Unfortunately the Country Road manager was in a meeting.The manager that was on duty came in to check only with the same answer that it smells of detergent which makes it not saleable.Firstly the thing here is,I just needed a bigger size,not a refund.Secondly how can one wear a shirt if it does not fit,and then presumably wash it,that's crazy don't you think.Thirdly it should be in the return policy that if clothing smelled of anything it would not be returned.When I asked the manager what happens in the case of customers trying on garments in the fitting rooms and the perfume lingered on to the garment,She said that" the garment is removed from the shelves".Wow what a big loss don't you think.The manager went on to tell me that I could speak to the Country Road manager on Wednesday when he got back.He already allowed this manager to take the decision with the supervisor,so of what good with that be.We spend hundreds of thousands of rands at Woolies monthly were we have bank statements to prove,only to be treated as if we were liars or tried to commit a crime.To the manager on duty,please don't roll your eyes whilst speaking to me on the phone,my children were watching.One needs to set a good example in that position,don't be biased.Staff should be trained on how to treat customers before making harsh statements.Not every case is the same were one is taking a chance to change clothing for one's own benefit.Lastly don't forget before pointing fingers,it's because of our continued support that staff members have jobs to go to and in return families to take care of.

I am disgusted by your service and the way you treat customers unfairly im going to the ombudsman and taking this further, I've been waiting since the [protected] on a callback from Samantha Eksteen as her agent andiswa refused to assist and had an attitude, its now the19-05-2022 I spoke to Zaida who blatantly ignored the fact that I'm complaining in regards to the service and failed to see the bigger picture of assisting me. I then asked for a complaint to be raised, and for confirmation, nothing has been done! I did not agree to a payment plan today, I asked what are the terms and conditions I was given a sloppy explanation, I've waited for a reply from her and she then ended the chat on her end after 1 minutes, I started a live chat immediately after this and advised that Im disgusted by the service, Olwethu Q then ended the chat as well, why am I being treated unfiarly when this could've bee resolved, I really never expected this, I'm a struggling single mother trying to atleast have a payment plan and get assistance, but I get this is what they do if you are not on a woolies standard, they will then treat you differently.

The lasagna is getting more and more tasteless. There is no tang to the mince and the cheese sauce hardly tastes of cheese and is bland. This is not a cheap item. Not worth buying anymore

Bought in Port Elizabeth Greenacres on the 13th May 2022

Order number: o844686696

I received a delivery on 5 May 2022 with the incorrect items (items that I did not order). I then contacted the online customer service to alert them of the issue and was told that it would be escalated.

I have been calling in everyday since then as none of the consultants get back to me with the progress or update on when I will receive my items and when the items I have will be collected.

I was meant to wear the items I bought for an occasion but was unable to do so.

No clear alternatives on timelines of whether my items can be located and delivered.

Wednesday 11 May 16:30

Shelves EMPTY!

Four staff members chatting at quick checkout with many people waiting in line with trollies and only two persons at the main checkout tills.

Nhlanlah finally helped me - disinterested in his job, hardly greeted me and let me pack my own bags! Totally unacceptable!

This Wollies has had a major staff and stock problem now for years. Service after complaints go up, only to return to poor levels of service a few months later. Just not good enough.

Nico

Woolies card no [protected]

Good afternoon,

My reason for lodging the below complaint is because the issuie has persisted for the last 14 months todate.

I have been loyal and trusting towards the brand. I also gave WW the benefit of the doubt and returned to re-purchase.

Problems regadigng poor quality of clothing:

Value sleepsuits - the size is very big and differs to the quality of individual sleepsuits.

Body vests - if the cotton line is not purchased the normal vests stretch and there is no value and not durable.

Plain leggings - are thin and see through

Socks - doesnt wash well and need to be replaced monthly

Bibs - charactrized therefore the print doesnt wash well and needs to be replaced often.

I ordered and paid for school clothing online on the 13th of April, the order was never delivered. I asked for a refund on the 25th of April. I was told to wait 3 to 5 working days. On the 27th i was informed that my refund was put thru. I am still waiting. No one at woolworths replies to my emails. I need the money to buy winter clothing for my son, he is going to school in the freezing cold with shorts.

For 9 years i paid woolworths via debt rescue. when covid happened, i had to terminate as I had no income. last year i tried to settle my woolworths account, WHAT A NIGHTMARE. I was offered a 50% settlement which i accepted telephonically. i awaited the email but it never came. i emailed and call, still nothing. here i am begging almost a year later for woolworths to honor the offer to me. from a balace of R 2k plus, its now R 7888 (exploitation much)

had the same issue with daly, they handed my account back to woolworths. yesterday i requested a settlement letter again, i tried to explain myself but nobody is willing to assist, Priscilla Jenneke response to me is that the onus is on to me follow up. should i just not pay and get blacklisted? seems less stressful to my mental, physical and financial health than to beg woolworths to be understanding of an international pandemic and the fact that i made many efforts. ID [protected] Cell [protected]

Woolworths Food Wonderpark has extremely bad customer service. Out of the 5 tills available there are only 2 tills working irrespective of how busy it might be. There are enough staff around, but they hang around talking and laughing while they can see the amount of customers waiting. Managers walk around seeing the problem also don't do anything. I feel this is very unprofessional.

Good day, we just bought 3 small fruits for R65.00, which sounded like a great deal.

When we got home, the prices on each container of fruit was R28.99, therefore we were lied to.

Is this what is happening with Woolworths?

Do your staff ever offer to help or is it just that you are very expensive and the staff don't care?

Not impressed.

Regards, Delia Leopold