1xBet
Reviews and Complaints

Really disappointed by 1xbet. I have been using 1xbet for a long time and had no issues for years but lately there has been a world of problems.. I began experiencing troubles withdrawing on cards that I had been using for many years and suddenly it stopped working.

On 28th of April i used bank transfer option to deposit money of 65€ into my account and after transferring money i created deposit request but money wasnt credited into my account. I intented to use the deposit for the friday 1xbet promo which gives you a bonus balance but missed out on that because of this scam..I asked the guy on chat support and they said that they havent received the money. I filed a complaint with my bank and i was informed that the money was sent to the account the very same day. I sent all the transaction details, deposit slips, confirmation emails and my bank account statement at [protected]@1xbet-team.com but no one replys there. Now after providing all the documentations even the chat support has a default message saying to wait, they act like bots, not listening to what customer is saying and only saying that I should wait.. now this is the 2nd time this happens to me on 1xbet this year and I have really had enough and I am going to end my partnership with them.

It’s been a whole week now and I haven’t even gotten an email back from them which is just utterly poor customer service.. you cant tell me they are that busy that they cannot answer emails in 7-10 days time…. I really think that on a platform this big you should not be seeing problems with customers deposits showing up on their balance.. that’s just illegal and to see it happening for so many people makes you really doubt if1xbet are really trustworthy at all.

I had been a loyal customer of 1xbet but after such behaviour and stealing my funds im afraid to say that i wont be using any of your services ever again.

If you guys really do care for your customers then atleast resolve the issue on priority basis. My account id is: [protected]

I deposited thru paymaya on May 4 2023, but was rejected by their operator, upon checking on my e-wallet it was deducted, I already email their support but still no reply on their end. operators name was rex matthew p. I emailed many times in theie support email but no one was reviewing my complain. 1xbet must ensure this incident will be resolve and never happen again

I added 200 + 200 rupees on my 1xbet account. But i did not get any money till now it is been 1 month. I sent several mails to their [protected]@1xbet-team.com for this issue. But there is no response from their. Please help me to get my money back. They did not even respond to this problem. They have been ignoring my all the mails.

I am enclosing the receipt details below. Please see it and help me.

my G-mail is [protected]@gmail.com

I applied for withdraw 4 days ago and then they take so much time to withdraw my money then i mail them and they gives me same reply again and again by their automatic message and today morning they send my money back to my 1xbet account and applied again for withdraw still they didn't credit money in my bank and from today's morning I can't even place a bet i don't know what they did but something they did to my account please solve this issue

Id:[protected]

It's been 8 days since I made a NAGAD FAST DEPOSIT request. But the Deposit is still pending. To give my deposit money or refund I have emailed all 1xbet transaction/info address even online chat and support center for last 6 days requesting my deposit details but till date no solution! 1xbet Bangladeshi employees is dishonest & irregularities!

Here i attached my Deposit info..are given below :

Player id : [protected]

Fast Nagad Payment method

Customer wallet : [protected]

Deposit ammount : 600 TK

Transaction ID: 71UCKAQL

Transaction date: 23 April 2023. Time: 11:07PM

لقد قمت بإيداع مبلغ كبير قدره 24469 في 1Xbet عندما أنشأت الحساب. لأكثر من شهر ونصف ، لم يصل الوديعة. لقد تحدثت مع الإدارة المعنية ، وطلبوا مني مقطع فيديو لعملية النقل ولقطة شاشة. شاشة وكشف حساب من البنك وكشف من المحفظة وأرسلت كل هذا .. واستمر المماطلة والمماطلة وقالوا لي. يوميا هم يعملون على حل ولكن المشكلة رغم أن لديهم كل أدلة التحويل ! إذا كان هذا احتيال أخبرني حتى أتمكن من تقديم بلاغ إلى وزارة الداخلية المصرية وإعلان مروج لتوعية الناس ، لذلك لا بد لي من إجراء حوار معهم لإكمال الإيداع في حسابي! لان هذه كمية كبيرة لمدة شهر ونصف ولم تحل المشكلة !

Hello, I want to talk to you about a financial problem because the department did not care and solve the problem I made a large deposit of 24469 when I created the account, for more than a month and a half and it did not arrive, and I spoke with the concerned department, and they asked me for a video of the transfer, a screenshot, and an account statement paper from the bank, as well as a statement from the wallet, and the procrastination and procrastination continued, and they tell me daily that they are working on a solution The problem though is that they have all the conversion guides! If this is fraud, tell me so that I file a report with the Egyptian Ministry of Interior and a promoted advertisement to make people aware, so you have to have a dialogue with them, to complete the deposit in my account! Because this is a large amount, a month and a half and the problem has not been solved!

my mail is,..

[protected]@gmail.com

My account number is

[protected]

Hy

I already file a complaint 10days ago but still no resolution have been provided by 1xbet so i am requesting again to solve my withdrawal issue

I placed two withdrawal requests on 5th of April 2023 at 6:02 AM and10:32PM of amount 40,000₹ each, I received one withdrawal on same day but the other one still not received, on the next day i received a message that the withdrawal has been sent but I don't receive my withdrawal so I write a mail to customer service and till now they only replied that they are checking and still after 20 days my issue remains unsolved

I am attaching the screenshot of my bank statement that i have only received 1 withdrawal of 40,000₹ and other withdrawal is still not received to my bank account. Id ([protected])

Withdrawal Request No - [protected]

Hello, I’ve made a deposit of 10000Tk but my deposit was rejected even though the amount has been deducted from my wallet account.

1. Player id: [protected]

2. Transaction ID: ADU9090U2X

3. Client no: [protected]

4. Agent number: [protected]

5. Time: 11.57 AM

6. Date: 30/04/2023

7. Amount: 10000.00tk

Hello i faced this issue 3 times and not solved till now i sent many mail and no one help me

You can find transactions info:

1xbet account: [protected]

My Name : Saeed Mohamed Ashraf

Transaction1: 1000EGP ( using instapay)

[protected]@instapay

to

[protected]@instapay

28/4/2023 - 7:41 pm

Amount: 1000 EGP

Transaction2: 200EGP. (Using insta pay)

[protected]@instapay

to

[protected]@instapay

23/04/2023 7:08 AM

Transaction 3 : 300 EGP ( using Vodafone cash)

My transaction

from : [protected]

To: [protected]

29/4/2023 10:16 pm

Hello ,my id is [protected].i requested withdrawl of 140000won on 23.04.2023 at 23:12pm.my request is approved at the same time (at23:13pm).But i still have not received that money ,and my request approvel is still shown on my withdraw request.its already a week. why i dont get any response from operator ?is it scam or technical fault?i hope my complaint will be resolved by 1xbet team.thank you .

Today is 28april and over 100$ was deducted from my account,[protected].

When i asked, they said i had some type of connection with guy whose name is in screenshot and i dont even know if they have right to send me their maybe customer's name, they told me i violated 1acc per ip rule, which i never did for 1years of playing on 1xbet daily, never ever. I go to gym and use public transport, which comes with public wifi networks, maybe some other guy used network too, i mean everyone do use gym and public wifis, so maybe they thought i was some type of person who is connected to multi accounts and deducted my money from my account which is so not right, i can never use any bonus on 1xbet from now on, which is joke from the multimillionaire bookie.

Block apeal problem , if you lose you are a good costumer and if you win you are a bad costumer , i picked 11football games from my country and put 30 usd on them and they won 3813 usd and when i tried to withdrawal the blocked me and asking for stuff that i didn't use like e-wallet wich i never used ,I've used only crypto, ig this is the way to scam people asking for unnecessary information and documents and reply late ( once every 3 days)

Hello

I usually Deposit my account using "Fast Nagad" service as because it is automatic and Instant.But today when I made my deposit using this method my balance was deducted from my account but I didnt got my deposit.So I contacted with support and sent emails.But no response from any one of them.Now I am seeing the FAST Nagad option is removed from deposit page.If it isnt resolved today then I have to contact with Payment customer care and make a dispute for this payment

Here are my details:

Gaming ID: [protected]

Nagad Number used to deposit: "It will be given after response from 1xbet"

Fast Nagad Merchant Name: Hyatt Trading

Amount: 2000 BDT

Transaction ID: 71UMSTOH

Date and time: 17/4/2023 at 6:32 PM

Proof of Payment

I am writing to report an issue that I encountered while playing Lighting Baccarat on your casino platform on 26-04-2023. When I tried to place a bet, I received a message saying that my bet was not accepted at that moment. However, I won the round and was not given my winnings. Additionally, the amount that I had bet was deducted from my wallet balance.

I immediately contacted the casino live support team to report this problem. After investigating my account, they found some irregularities and created a ticket with the number SD-3052971 to resolve the issue. Although they informed me that the issue had been resolved, I have still not received my winnings.

My 1xbet gaming id- [protected]

Problems issue Date- 26-04-2023

Time -5:57pm-6:05pm.

I also share you some screenshots from my end.

They are just running a scam when I was withdrawling and depositing money. Suddenly they stopped it because of security reason and now they need my documents. I have sent them all documents which they required but still nobody is replying. Customer support is not listening anything and not helping. They are just to give you excuse. It's 8th day and I am calling and emailing them. I have seen a public relation email there who is replying to everyone. I thought they will help me but they are also not replying on email. They all are running away and I suggest everyone not to play with them. They are a big scammer. I am going to tweet for this issue to their higher and will write to everyone whatever possible way.

Hello there I have paid the amount 500tk through my e wallet (Bkash) , however while I was confirming my payment in the app it was showing failure. As a result I haven't received my deposit yet. Please help me get the deposited money to my account.

My informations-

Player ID- [protected]

Transaction ID- ADQ4UFUZXQ

Client No- [protected]

Agent No- [protected]

Time- 8:09 PM

Date- 26/04/2023

Amount- 500tk

Let me describe the incident in detail. At first I sent a withdrawal request and they asked me to contact the 1xbet security mail and I did as they said. 1xbet security first asked for a photo of my passport, I sent them a photo of my passport, then they asked for a selfie of me holding my passport and I satisfied this requirement, then they asked 1xbet to send me a message from the email I entered during registration I explained to them that I lost my email login passwords, then they asked me to provide a current email and a piece of paper with today's date on it. After all, what other evidence should be given to them. it turned out that their intention was not to issue the money. Their last excuse was that they required 1xbet to write a message from their registered e-mail, because e-mail does not have much effect on withdrawals. please help me to solve this problem. let me know if you want me to confirm the personal evidence I sent them. Sarvar Eshmamatov

Id. [protected] 26.04.2023

My gaming id [protected].

You have been doing this for 3 months. It takes 1 month to send documents to Mexico again and again. They are doing this to avoid paying money. This 1xbet will get bad name all over the world for harassing you. After talking on video call on skype. he is harassing me like this. Now no blave 1xbet.fraud maybe. No good 1xbet.company fraud

Hlo

I placed two withdrawal requests on 5th of April 2023 at 6:02 AM and10:32PM of amount 40,000₹ each, I received one withdrawal on same day but the other one still not received, on the next day i received a message that the withdrawal has been sent but I don't receive my withdrawal so I write a mail to customer service and till now they only replied that they are checking and still after 20 days my issue remains unsolved.

So I request you to plz check my withdrawal and deposit my money into my bank account as soon as possible.

I am attaching the screenshot of my bank statement that i have only received 1 deposit of 40,000₹ and other is still not deposited to my bank account. Id([protected])

Withdrawal Request No - [protected]