1xBet
Reviews and Complaints

Today is 28april and over 100$ was deducted from my account,[protected].

When i asked, they said i had some type of connection with guy whose name is in screenshot and i dont even know if they have right to send me their maybe customer's name, they told me i violated 1acc per ip rule, which i never did for 1years of playing on 1xbet daily, never ever. I go to gym and use public transport, which comes with public wifi networks, maybe some other guy used network too, i mean everyone do use gym and public wifis, so maybe they thought i was some type of person who is connected to multi accounts and deducted my money from my account which is so not right, i can never use any bonus on 1xbet from now on, which is joke from the multimillionaire bookie.

Block apeal problem , if you lose you are a good costumer and if you win you are a bad costumer , i picked 11football games from my country and put 30 usd on them and they won 3813 usd and when i tried to withdrawal the blocked me and asking for stuff that i didn't use like e-wallet wich i never used ,I've used only crypto, ig this is the way to scam people asking for unnecessary information and documents and reply late ( once every 3 days)

Hello

I usually Deposit my account using "Fast Nagad" service as because it is automatic and Instant.But today when I made my deposit using this method my balance was deducted from my account but I didnt got my deposit.So I contacted with support and sent emails.But no response from any one of them.Now I am seeing the FAST Nagad option is removed from deposit page.If it isnt resolved today then I have to contact with Payment customer care and make a dispute for this payment

Here are my details:

Gaming ID: [protected]

Nagad Number used to deposit: "It will be given after response from 1xbet"

Fast Nagad Merchant Name: Hyatt Trading

Amount: 2000 BDT

Transaction ID: 71UMSTOH

Date and time: 17/4/2023 at 6:32 PM

Proof of Payment

I am writing to report an issue that I encountered while playing Lighting Baccarat on your casino platform on 26-04-2023. When I tried to place a bet, I received a message saying that my bet was not accepted at that moment. However, I won the round and was not given my winnings. Additionally, the amount that I had bet was deducted from my wallet balance.

I immediately contacted the casino live support team to report this problem. After investigating my account, they found some irregularities and created a ticket with the number SD-3052971 to resolve the issue. Although they informed me that the issue had been resolved, I have still not received my winnings.

My 1xbet gaming id- [protected]

Problems issue Date- 26-04-2023

Time -5:57pm-6:05pm.

I also share you some screenshots from my end.

They are just running a scam when I was withdrawling and depositing money. Suddenly they stopped it because of security reason and now they need my documents. I have sent them all documents which they required but still nobody is replying. Customer support is not listening anything and not helping. They are just to give you excuse. It's 8th day and I am calling and emailing them. I have seen a public relation email there who is replying to everyone. I thought they will help me but they are also not replying on email. They all are running away and I suggest everyone not to play with them. They are a big scammer. I am going to tweet for this issue to their higher and will write to everyone whatever possible way.

Hello there I have paid the amount 500tk through my e wallet (Bkash) , however while I was confirming my payment in the app it was showing failure. As a result I haven't received my deposit yet. Please help me get the deposited money to my account.

My informations-

Player ID- [protected]

Transaction ID- ADQ4UFUZXQ

Client No- [protected]

Agent No- [protected]

Time- 8:09 PM

Date- 26/04/2023

Amount- 500tk

Let me describe the incident in detail. At first I sent a withdrawal request and they asked me to contact the 1xbet security mail and I did as they said. 1xbet security first asked for a photo of my passport, I sent them a photo of my passport, then they asked for a selfie of me holding my passport and I satisfied this requirement, then they asked 1xbet to send me a message from the email I entered during registration I explained to them that I lost my email login passwords, then they asked me to provide a current email and a piece of paper with today's date on it. After all, what other evidence should be given to them. it turned out that their intention was not to issue the money. Their last excuse was that they required 1xbet to write a message from their registered e-mail, because e-mail does not have much effect on withdrawals. please help me to solve this problem. let me know if you want me to confirm the personal evidence I sent them. Sarvar Eshmamatov

Id. [protected] 26.04.2023

My gaming id [protected].

You have been doing this for 3 months. It takes 1 month to send documents to Mexico again and again. They are doing this to avoid paying money. This 1xbet will get bad name all over the world for harassing you. After talking on video call on skype. he is harassing me like this. Now no blave 1xbet.fraud maybe. No good 1xbet.company fraud

Hlo

I placed two withdrawal requests on 5th of April 2023 at 6:02 AM and10:32PM of amount 40,000₹ each, I received one withdrawal on same day but the other one still not received, on the next day i received a message that the withdrawal has been sent but I don't receive my withdrawal so I write a mail to customer service and till now they only replied that they are checking and still after 20 days my issue remains unsolved.

So I request you to plz check my withdrawal and deposit my money into my bank account as soon as possible.

I am attaching the screenshot of my bank statement that i have only received 1 deposit of 40,000₹ and other is still not deposited to my bank account. Id([protected])

Withdrawal Request No - [protected]

Sr, I am troubled from 15 to 20 days today, I had deposited, after that even after winning, my payment is not coming out. I made a complaint, after complaining, he said that you deposit from a new account, I made a deposit from a new account, after that play a betting of 1.1. After that I mailed all the screenshots to the security department. Today it's been 15 to 20 days my money is not coming out.

I placed a bet of 1000 in which it was that the team total score should be over the rr of 9.5 and it was above it clearly attaching the ss of the same...according to it i should've won the bet but it is showing that i lost i need my money back... it's not a small amount bet slip([protected])...My id is([protected])...please help me...

I need my money tht i placed in it as well as i need my winning amount...you can contact meee

I have all proofs i won't let go my money like this

I need my money back

I am using 1xbet app, 17-04-23 I have deposited 1.7lakh and I have gained 3lakh, now there are not giving my withdraw amount. There is 3lakhs amount in that application which I have won, wantedly there are doing this and my 1xbet account id is [protected]. I have raised an issue and my ticket number is [protected] They have started asking me to submit the documents I have sent everything they have asked for, It has been 3 days but I don't see any update from their side Though they reply to the mail they just start asking again the documents and screenshot of my account details and this is happening fromlast 3days, Please help to get my money back

I had deposited RS500 on 16/04/2023 at 1:56PM and it is still not credited into my 1xbet account id [protected].have tried contacting their customer chat and didn't get any reply for my emai. When I call them they are saying it's in processing please wait.. Same answer from 3days..i completely loss trust on this [censored]ing 1xbet frod betting platform.

I have been verified last year, after I won big from worldcup game and I withdrew. This year I lost alot of money in gambling and God did it for me I won this month about 3million, and 1xbet asked for verification again (2nd verification), pls it's been a week now, help me with my money, I don't see why you would take this long for a verification that I have already done bfore

The security team has stopped replying to my emails

1xbet marked my bet as lost when it’s won, I won this match but wrong calculation happened by 1xbet

This is regarding bet [[protected]] in 1X bet. The team 2 ( VISAKHAPATNAM RAILWAYS ) have won the match. But due to some technical score update glitch it is showing as drawn and i lost the bet. ( Game Id - [protected])

You can find the full match video in the youtube. I am providing you the complete details of the match

YouTube Link - https://www.youtube.com/live/lJXFiulOvL8?feature=share

60 Second Main Clip where scorecard gets manipulated - https://youtube.com/clip/UgkxrL9yemNKIOU4b4zFxBAG7r8Cl7GP0Sti

Official Scorecard - https://cricheroes.in/scorecard/6391660/M.G.-SRIVASTAVA-MEMORIAL-CRICKET-TOURNAMENT-2023/SUNSHINE-NABRANGPUR-vs-VISAKHAPATNAM-RAILWAYS

So i request you to plz change the results in my account, i am also attaching the video proof and THE CRICHEROES SCORECARD for your better understanding otherwise a strict action will be taken from my side.plz change the match results

And if you think i am wrong, it is not possible bcz VISAKHAPATNAM are playing with Hyderabad in Semifinals and the reason is VISAKHAPATNAM won their last match which was shown draw in 1xbet (Clear Proof)

And Also attaching the proof where you settled the bet as win for users who requested you to settle so plz settle my bet too as win so that everyone can trust 1xbet Fair Play

I have deposited 10000 inr still hasn't been credited to my account

I have contacted customer care many times they respond to wait it's been more than 4 days. I have given all the requested proof like screenshots and bank statements still no response from 1xbet. Worst customer support how long do they need to solve small issues with all proof. Unable to upload bank statement in pdf here

Deposit amount : 10000 inr

Date : 13th Apr 2023

Time : 11:39:24 AM

1xbet Acc no : [protected]

Payment method : phone pay

Transaction id : T2304131139204235189308

UTR : [protected]

I have two deposits which did not reflect onto my gaming account. One deposit was on April 4, 2023 at 7:02 Pm and other one on April 15,2023 at 4:13 Pm. I have tried to reach every possible I can and there is no response from them at all. They are disconnected the calls before providing the solution and the online consultants is one of the worst I have ever seen.

Date: April 4,2023 at 7:02Pm

Paid through iMobile by ICICI BANK

Amount : 2500

Date: April 15,2023 at 4:13Pm

Paid through iMobile by ICICI BANK

Amount : 5000

Gaming id—-[protected]

Hey my name is ramy , my 1xbet id is: [protected] i won 3813 usd on a multiple ticket and when i tried to withdraw my money the said document verification and then the blocked my account and my account now on blockappeal , i didn't do anything wrong all i did is i played a multiple ticket on algerian games (my country) so its obviously that i know our ligue, whats wrong with that? If i win im a bad customer?

My account has been blocked by the company. I tell my problem on this complaints board. Then they message me the whatsapp number of a person. When I contacted him, he told me that no gambling addiction certificate is required to fix the account. He says it will cost 13378 rupees to take it. I gave him 5000 rupees. He says he will take the remaining money if the account is fine. Now he killed my 5000 rupees.What is the point of talking about problems here. not resolved 

Hello my id [protected]

I withdrawal a amount of 5000/-on 29/03/2023 next day i received a notification of that your amount was transferred successfully completed but amount was not credited yet to my account or id request number Request #[protected] to withdraw funds to BHARAT PAY 2

Same issue happened before solving pervious issue i have withdrawal a amount of 3000/- on 5/04/2023 morning same day afternoon 3:05 pm i received a notification of that your amount was transferred successfully but amount was not credited yet to my account request no 2 [protected]

Proof attached for both request for request pdf