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Reviews and Complaints

Sr, I am troubled from 15 to 20 days today, I had deposited, after that even after winning, my payment is not coming out. I made a complaint, after complaining, he said that you deposit from a new account, I made a deposit from a new account, after that play a betting of 1.1. After that I mailed all the screenshots to the security department. Today it's been 15 to 20 days my money is not coming out.

I placed a bet of 1000 in which it was that the team total score should be over the rr of 9.5 and it was above it clearly attaching the ss of the same...according to it i should've won the bet but it is showing that i lost i need my money back... it's not a small amount bet slip([protected])...My id is([protected])...please help me...

I need my money tht i placed in it as well as i need my winning amount...you can contact meee

I have all proofs i won't let go my money like this

I need my money back

I am using 1xbet app, 17-04-23 I have deposited 1.7lakh and I have gained 3lakh, now there are not giving my withdraw amount. There is 3lakhs amount in that application which I have won, wantedly there are doing this and my 1xbet account id is [protected]. I have raised an issue and my ticket number is [protected] They have started asking me to submit the documents I have sent everything they have asked for, It has been 3 days but I don't see any update from their side Though they reply to the mail they just start asking again the documents and screenshot of my account details and this is happening fromlast 3days, Please help to get my money back

I had deposited RS500 on 16/04/2023 at 1:56PM and it is still not credited into my 1xbet account id [protected].have tried contacting their customer chat and didn't get any reply for my emai. When I call them they are saying it's in processing please wait.. Same answer from 3days..i completely loss trust on this [censored]ing 1xbet frod betting platform.

I have been verified last year, after I won big from worldcup game and I withdrew. This year I lost alot of money in gambling and God did it for me I won this month about 3million, and 1xbet asked for verification again (2nd verification), pls it's been a week now, help me with my money, I don't see why you would take this long for a verification that I have already done bfore

The security team has stopped replying to my emails

1xbet marked my bet as lost when it’s won, I won this match but wrong calculation happened by 1xbet

This is regarding bet [[protected]] in 1X bet. The team 2 ( VISAKHAPATNAM RAILWAYS ) have won the match. But due to some technical score update glitch it is showing as drawn and i lost the bet. ( Game Id - [protected])

You can find the full match video in the youtube. I am providing you the complete details of the match

YouTube Link - https://www.youtube.com/live/lJXFiulOvL8?feature=share

60 Second Main Clip where scorecard gets manipulated - https://youtube.com/clip/UgkxrL9yemNKIOU4b4zFxBAG7r8Cl7GP0Sti

Official Scorecard - https://cricheroes.in/scorecard/6391660/M.G.-SRIVASTAVA-MEMORIAL-CRICKET-TOURNAMENT-2023/SUNSHINE-NABRANGPUR-vs-VISAKHAPATNAM-RAILWAYS

So i request you to plz change the results in my account, i am also attaching the video proof and THE CRICHEROES SCORECARD for your better understanding otherwise a strict action will be taken from my side.plz change the match results

And if you think i am wrong, it is not possible bcz VISAKHAPATNAM are playing with Hyderabad in Semifinals and the reason is VISAKHAPATNAM won their last match which was shown draw in 1xbet (Clear Proof)

And Also attaching the proof where you settled the bet as win for users who requested you to settle so plz settle my bet too as win so that everyone can trust 1xbet Fair Play

I have deposited 10000 inr still hasn't been credited to my account

I have contacted customer care many times they respond to wait it's been more than 4 days. I have given all the requested proof like screenshots and bank statements still no response from 1xbet. Worst customer support how long do they need to solve small issues with all proof. Unable to upload bank statement in pdf here

Deposit amount : 10000 inr

Date : 13th Apr 2023

Time : 11:39:24 AM

1xbet Acc no : [protected]

Payment method : phone pay

Transaction id : T2304131139204235189308

UTR : [protected]

I have two deposits which did not reflect onto my gaming account. One deposit was on April 4, 2023 at 7:02 Pm and other one on April 15,2023 at 4:13 Pm. I have tried to reach every possible I can and there is no response from them at all. They are disconnected the calls before providing the solution and the online consultants is one of the worst I have ever seen.

Date: April 4,2023 at 7:02Pm

Paid through iMobile by ICICI BANK

Amount : 2500

Date: April 15,2023 at 4:13Pm

Paid through iMobile by ICICI BANK

Amount : 5000

Gaming id—-[protected]

Hey my name is ramy , my 1xbet id is: [protected] i won 3813 usd on a multiple ticket and when i tried to withdraw my money the said document verification and then the blocked my account and my account now on blockappeal , i didn't do anything wrong all i did is i played a multiple ticket on algerian games (my country) so its obviously that i know our ligue, whats wrong with that? If i win im a bad customer?

My account has been blocked by the company. I tell my problem on this complaints board. Then they message me the whatsapp number of a person. When I contacted him, he told me that no gambling addiction certificate is required to fix the account. He says it will cost 13378 rupees to take it. I gave him 5000 rupees. He says he will take the remaining money if the account is fine. Now he killed my 5000 rupees.What is the point of talking about problems here. not resolved 

Hello my id [protected]

I withdrawal a amount of 5000/-on 29/03/2023 next day i received a notification of that your amount was transferred successfully completed but amount was not credited yet to my account or id request number Request #[protected] to withdraw funds to BHARAT PAY 2

Same issue happened before solving pervious issue i have withdrawal a amount of 3000/- on 5/04/2023 morning same day afternoon 3:05 pm i received a notification of that your amount was transferred successfully but amount was not credited yet to my account request no 2 [protected]

Proof attached for both request for request pdf

my dear sir,my gaming id [protected].

earlier you said that if I send the notary copy of my ID card to the post office address given by you, you will verify my gaming account and fix it. Now after giving everything and you are giving instructions again and again I submitted 2 times. Now sir please verify my gaming account and fix it. I am very sick

I am currently facing a problem of deposit, whenever I tried to deposit I got a notification “transaction failed”

However, it is been shown that you can deposit via Visa card or master card in the United Arab Emirates .

It’s impossible, I tried for almost 3 days without succeeded. After entering all my details it will be rejected! So annoying.

My gaming I'd is [protected]

On 14-04-2023 1xbet gaming app notification showing that my withdrawal of rupees 50000 is successful but money not reached in my bank account till now.

It's happens to me first time, this type of big error by 1xbet company.

I request 1xbet company to resolve this issues as soon as possible.

I'm sharing you all my bank account in and out statement please look and help me and fix this error.

I trust so much on 1xbet company,hope this will fix this error as soon as possible.

Hello

I am from Bangladesh.I deposited an amount of 1000 BDT. On 13/04/23,Time : 5:07 pm via Bkash on 1xBet app.But I got a message that My deposit got rejected. I Don't know what happened.I mailed the email provided from Customer support but there was no reply from that mail till now.

I should get my deposited money credited since I have all the necessary documents of my transaction. I Don't know why my deposit got rejected amd they are not giving reply to my mail.

I am giving all necessary informations below including screenshot.

1. BDT Wallet No (user ID) : [protected]

2. Trans ID/ TrxID: ADD2FIR2CS

3. Client phone no: [protected]

4. Agent phone no: [protected]

5. Bkash time and date: 13/04/2023, 5:07 PM

6. Amount: 1000

7. Bkash Screenshot: Attached

My id : [protected]

My bet slip number : [protected]

1xbet marked my bet as lost when its won, wrong calculation happened in this match.

The team 2 ( VISAKHAPATNAM RAILWAYS ) have won the match. But due to some technical score update glitch it is showing as drawn and i lost the bet.

You can find the full match video in the youtube. Iam providing you the complete details of the match.

YOUTUBE LINK -

https://www.youtube.com/live/lJXFiulOvL8?feature=share

60 seconds main clip where scorecard gets manipulated -

https://www.youtube.com/live/lJXFiulOvL8?feature=share

Official Scorecard - https://cricheroes.in/scorecard/6391660/M.G.-SRIVASTAVA-MEMORIAL-CRICKET-TOURNAMENT-2023/SUNSHINE-NABRANGPUR-vs-VISAKHAPATNAM-RAILWAYS

So i request you to plz change the results in my account, i am also attaching the video proof and THE CRICHEROES SCORECARD for your better understanding otherwise a strict action will be taken from our side.plz change the match results

And if you think i am wrong, it is not possible bcz VISAKHAPATNAM are playing with Hyderabad in Semifinals and the reason is VISAKHAPATNAM won their last match which was shown draw in 1xbet (Clear Proof)

Hi my gaming I’d [protected] my bet slip id [protected] scores 176-8 first batting 163-9 second batting I had payed will the match end in tie - no but the match has been won but 1x bet has calculated wrong score and it is showing lost I have shared all the proofs it has more then 15 days I have written emails chats but no proper response my one more bet slip id was also calculated wrong but u have recalculated and reverted it plz do the same with this betslip id also this is my humble request plz do it immediately

"1xBet Account Number"- * [protected] *

Dear Team,

I'm Kindly informing you that the Deposit amount Rs 1589 was Not credited to my 1xbet account number ([protected]) , and the payment was successfully showing and money was debited from my Paytm account. So please check and credit to my 1xbet account([protected])

I have attached screenshot of my payment below.

I'm sure that you'll take action against it as soon as possible.

Regards,

Nikhil Chavan

Dear concerned ,

One of my transactions was not deposited in my account and I’m not sure which one it is because the lost amount was same of 1000 tk. I have sent emails on both occasions and only one of my money was deposited later. It’s either this one or another one I’m sending you the details of both the transactions. Please kindly solve this issue as soon as possible

Player id - [protected]

Transaction id - AD6670N9GQ

Client number: [protected]

Agent number: [protected]

Time- 1:17 pm

Date- 6/4/23

Amount- 1000 tk

Player id - [protected]

Transaction id - AD889EBI3S

Client number: [protected]

Agent number: [protected]

Time- 3:20 pm

Date- 8/4/23

Amount- 1000 tk

Thnx 1xbet you have recently correctly updated and settled my vishakapatnam railway and sunshine match which was big error by 1xbet but,

But same incident happened on 07April 2023 that bet not you settled and updated yet .Match win but 1xbet wrong bet calculated and showing win match to draw.

My gaming I'd is [protected] and this match bet slip number is -[protected]

Match between longlife champion and Kdca-a team. In that match also match win by longlife champion team but 1xbet wrong calculated bet and showing win match to draw and calculated my bet as draw .I have all proofs and pictures of this match also , please do justice please.

I have so much faith and respect for 1xbet company hope you will do right justice to me and correct this big error by you.

I request the 1xbet company to please rectify this match wrong calculated bet into correctly .Hope you will do justice with me.Its a huge request to 1xbet please give justice.Im sending proofs and pictures you can also check on official website