1xBet
Reviews and Complaints

Hi. my 1x account is blocked because i wrote my family name in first name and my first name in family name field by wrong and they didnt let me wuthdraw my funds! .and then i send many messages to 1xbet support team and they told me to send photo of my id card and driving license and all other info they need i provide.but they didnt unlock my account then they told me to log in with pc and then send screenshot of my bank and ways that i charged my account and i provided those informations too but they didnt answer me what should i do? why your support and security team is not answering me?

My gmail is:[protected]@gmail.com

Hello scammer,

Why u are not able to solve the problem with in one month another trusted app like bet 365 are solving problems in 3to 4 days but 1x bet even not responding to problem

My problem my id is [protected], i have withdrawal a amount 5000/- on 29 March 2023 i have received a notification that your amount was transferred successfully but amount was not credited yet to my account or id Request #[protected] to withdraw funds to BHARAT PAY 2

Another scam done within 5 days i have withdrawal a amount of 3000/- i have received a notification that your amount was transferred successfully but not credited yet to my account or id

I have mailed daily 5to 10 time with bank statement but no response for single mail also

If u transferred the money can u share me the screenshot from your side but u can't because your not transfer the money

Worst service

1xbet marked my bet as lost when it’s won, I won 4 matches out of 4 matches in my betslip but in one match wrong calculation happened.

This is regarding bet slip [protected] in 1X bet. The team 2 ( VISAKHAPATNAM RAILWAYS ) have won the match. But due to some technical score update glitch it is showing as drawn and i lost the bet.

You can find the full match video in the youtube. I am providing you the complete details of the match

YouTube Link - https://www.youtube.com/live/lJXFiulOvL8?feature=share

60 Second Main Clip where scorecard gets manipulated - https://youtube.com/clip/UgkxrL9yemNKIOU4b4zFxBAG7r8Cl7GP0Sti

Official Scorecard - https://cricheroes.in/scorecard/6391660/M.G.-SRIVASTAVA-MEMORIAL-CRICKET-TOURNAMENT-2023/SUNSHINE-NABRANGPUR-vs-VISAKHAPATNAM-RAILWAYS

So i request you to plz change the results in my account, i am also attaching the video proof and THE CRICHEROES SCORECARD for your better understanding otherwise a strict action will be taken from our side.plz change the match results

And if you think i am wrong, it is not possible bcz VISAKHAPATNAM are playing with Hyderabad in Semifinals and the reason is VISAKHAPATNAM won their last match which was shown draw in 1xbet (Clear Proof)

My betting I'd is [protected] and bet slip number is [protected]

The today match between vishakapatnam and sunshine match won by viskapatnam by 7 wickets and when match ends 1xbet shows that match is draw .I'm watched whole live stream match in 1xbet app and YouTube also .This is happening to me 2nd time.I talked with YouTube that match live streaming controller also he also said that match won by viskapatnam by 7 wickets.You can also check and talk with live streaming operator in that match contact given by YouTube channel.

Same incident happened with me on 7th April match between longtime champion and Kdca-a this match bet slip number is [protected] which is also won by longtime champion team and that time also 1xbet show winning match to draw... 1xbet customer care never help ,they always tell lie to us . please help me if this type of incident happens with us then how can we survive.please do justice please .I am attaching both matches proofs please check it out and correct it.

I request the 1xbet company to rectify this huge big error of my both matches and calculate my bet correctly

My betting I'd is [protected] and bet slip no. Is [protected].

The match between East Andhra vs South Andhra of the Future Stars cup women played on 6th April,2023 was won by Team2(South Andhra) but 1xbet have settled the bet as a draw and calculated my bet as lost.

I contacted on the emails with all the official proof but they have not responded and their customer care executives are not helping by saying that the bet has been settled by experts and their decision is final.

I request the 1xbet company to please rectify the mistake and calculate my bet correctly.

My game ID:[protected]（They've turned off my game ID）

On March 20th, I topped up my money on the 1xbet.com platform for sports betting. As of March 22, I have won a total of 4000USDT on 1xbet. When I applied for the withdrawal, they asked me to upload my personal ID card, which I did as they asked. On March 25, I was asked to upload a utility receipt for my address, which I did. On March 28, I was asked to upload my driver's license photo, which I did. To this day, they still won't let me withdraw my money. That I had seriously violated their rules, and now that my account has been closed by them, I have no way to access my account. I was hoping you could help me. thank you

I deposited amount of 10000 bdt via bkash.

But the amount has not been credited to my 1xbet account yet.

I have attached a ss of the transaction receipt for your reference.as you can see the transaction Was successful.and the amount debited from my bkash account.

User id: [protected]

Trx id: AD90B783OW

Client no: [protected]

Agent no: [protected]

Date & Time: 09/04/2023(11:00 PM)

Amount: 10000 Taka

My gaming id is [protected].

Dear sir my popular 1xbet. A few days ago when I won one my ID was taken away. Then the document created a problem. Emailed all my documents to security department still not fixed. The website said then to send a notarized copy of the ID card to Mexico. I sent it and they received it. After I gave it, another question was asked and I answered it on the website. But sir my account is still not corrected. I request you to correct my id sir. Please help.

Dear concern,

I deposited amount of 800bdt via rocket.

But the amount has not been credited to my 1xbet account yet.

I have attached a ss of the transaction receipt for your reference.as you can see the transaction Was successful.and the amount debited from my Rocket account.

My contact details are as follows-

Player id:[protected]

Transaction id:[protected]

Client no:[protected]

Agent no:[protected]

Time:12:06:01 pm(bd local time)

Date:08/04/2023

Amount:800(Fast Rocket)

Screenshot of transaction-

I have two deposits which did not reflect onto my gaming account. One deposit was on April 4, 2023 at 7:02 Pm and other one on April 6,2023 at 3:05 Pm. I have tried to reach every possible I can and there is no response from them at all. They are disconnected the calls before providing the solution and the online consultants is one of the worst I have ever seen.

Gaming Acc no:[protected]

Hi my 1x bet I’d [protected] I had placed two bets for cricket match will the match end in draw no but both the matches have been won but u guys are showing wrong score and showing it lost I have all the official proof of scoreboard I have shared below plz if they match was really drawn it was fine I am watching live matches both both have won plz don’t cheat this is my humble request plz paid out my account

I bet for Team1 win and team 1 win also but 1xbet app showing match is draw .i have all photos and pdf of match scorecard ,u can check also in cricheroes app or crichheroes.in site .. please do fair don't cheat if match is draw or if I loss I have no problem but in actual match is win by Team1 u can check in net also please help me and give my money back please.huge disappointed

Hi 1x bet I’d [protected] I had bet match to draw no bet slip I’d [protected] first batting score 93-6 second batting 94-8 won by 7 balls renaming but 1x showing it has been draw I have played huge amount I have watched whole live video in YouTube I have played huge amount plz get my money back I have sent all doc in chat but response plz plz help me out

Hey 1xbet, I have had a withdrawal problem for a while now. I have already contacted you by mail and I constantly received an answer saying that it the financial department was looking into it. I understand the time it takes but I think it has been long enough. Now, when I contact by mail I don't receive any answers anymore, this is why I would like to ask you if you could validate the pending withdrawals on my account [protected].

So as you can see, these withdrawals I made some months ago ( have not played since then ) have appeared as validated. However, I have never actually received the money in my bank account. I have tried contacting you many times through your services but you never answered unfortunately. I would like you to verify if these withdrawals have not come back to 1xbet's bank account or something because I have never received it. Could you verify with your security department if this is the case as I would like to start playing at 1XBET again but I stopped because of this problem.

Thank you in advance!

My money was deducted but not deposited and it happened twice in 3 days and no ones responding to my mails. I deposited 1150 tk and 1000 tk

Player id - [protected]

Transaction id - AD222VJWTO

Client number: +[protected]

Agent number: +880 [protected]

Time- 5:41 pm

Date- 2/4/2023

Amount- 1150 tk

Player id - [protected]

Transaction id - AD6670N9GQ

Client number: +880 [protected]

Agent number: +880 [protected]

Time- 1: 17 pm

Date- 6/4/2023

Amount- 1000 tk

Dear 1xbet team i am unable to deposite and withdraw through paytm , phonepe ,google pay , amazon pay and other upi methods.

And i am facing this issue from last 10days i have called on the helpline number they said that my payment method of deposite and withdrawl both has been blocked .

And when i am asking about the reason of blocking then they didn't answer anything .

Please tell me the reason and remove block from payment methods as soon as possible .

Due to these activities i am loosing my trust here .

My account id is [protected]. Please help me sir 🙏🙏🙏🙏🙏

Thankyou

Sir,

I have issue with withdrawing my money . They said please verify your documents with our Security Department to withdraw your funds. I submitted all the documents in original as per their equirement but they are asking me same document again and again and delaying the process.

Please solve the problem sir. I will be thankful to you.

Date of verification Started : 05.04.2023

Hello ,

I'd [protected], i have withdrawal of 5000 amount through bharth pe option on 29/03/2023 Request #[protected] to withdraw funds to BHARAT PAY 2 they send me notification on 30/03/2023 was cleared from operator end but amount was not credited yet to my account i mailed more than 75 but no reply and no responsed same thing happened today also request number1495441787

I have not received below payment even after 15 days of withdrawal. ID [protected]. I am always contacting customer support in chat but they are not providing me with any feedback and always asking me to wait. I sent an email to customer support a week back but they are also not responding. I feel like i am cheated. Please see below withdrawal reference number with the amount.

request n: [protected]

amount 600

request no : [protected]

amount 900

request n: [protected]

amount 1000

request n: [protected]

amount 1000

request n: [protected]

amount 1500

For my gaming account document problem the security department said that the notarized copy of the National ID card in Mexico should be sent to their address at Guadalajara, Jalisco, Mexico, C.P. (zip) 44534, Apartado postal 33-01 I sent. Received it today but the security department has not said anything yet. Just checked sir. My gaming ID is [protected].