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Reviews and Complaints

Sir I was Deposite 2 time butt deposite not add my gaming id plz help me sir.

I have done cash withdrawal of 20000 on 27/9/21.
on 28/9/21 it says transaction is successful and completed, but no amount is credited to my bank account. I have even confirmed with my bank.
here are my details:
Id:[protected]
gmail:[protected]@gmail.com
phone no :[protected]
I have been trying to reach out via various forums but there is no response from your end. please solve my issue. I have attached the photo of my bank statement

Dear sir

2 days i contact email or chat but no reply
So why i compline sir
2 days over not solve my problem..
No calling my mobile ..
Now what i doing sir tellme
I am not playing 1xbet sir..

My id : [protected]

Trn id : 8IR2IP9TMO

My no : [protected]

Agent no : [protected]

Time : 21:16 PM 27/09/21

Amount : 12, 700 Tk bkash

My ticket with the above number was wrongly updated as lost instead of win.

I staked total fouls of under 20.5 in the match between Dynamo Moscow vs Rubin Kazan and at end of regular time, total fouls of 20 were recorded. However, my ticket was updated as lost and the figure incorrectly captured as 21.

Kindly find attached a screenshot of the match stats from 1xbet and LiveScore showing full match stats. Kindly review and effect corrections accordingly.

My member id is [protected].

l made a deposit using bank card but now l can't withdraw my money because there is no option for me to withdraw using bank card. The 1Xbet consultants said l should use another method to deposit money into my account so that l can be able to withdraw and place bets with odds of more 1.1, l used astropay to deposit money into my account and placed bets with odds of more than 1.1 but they are still refusing to give me my money back.

l spoke to the security department they requested my lD document, bank card and proof of deposit but still they are refusing to approve my withdrawal.

It's almost 1week gone and I'm still can't withdraw my winnings and my original money too I used to talk to the Security Department by mail and attached all documents they need but they still keep asking me the same things many times I saw the company logos every where in the club especially in Spain I couldn't believe they followed the scam way I'm so tired please help me ..thanks ...

Okay I first raised a complaint on 20th July 2021 on this platform. Today I went checking around and found out that the issue I raised had been treated as 'resolved'. First of all the issue is far from resolved considering what I was complaining about has not been corrected. My Gaming account is still blocked by the 1xbet team. They have refused to cooperate and no longer replying to my emails. I still don't have my money back! No one contacted me on the resolution of this matter so something feels kinda fishy on here. Either 1xbet is controlling this "supposedly" independent platform or someone was bribed.

My client id [protected] 1xbets gives me low odds due to my winnings. When we regularly win they decrease odds rates so this is unfair. Screenshot of my friend and my account is also attached where very clearly you can see that odds difference. So kindly take action against 1xbet. And give me normal odds like others.

I have been regularly depositing and withdrawing funds in 1xbet. Last week when I made a transaction they blocked my account and amount and asked me to submit documents related to the transaction. I have submitted each and every documents which is related to the transaction I have made. I have provided my bank statement Paytm transaction screenshot. But still they are not willing to unblock my account nor to release my amount. When they can find each and every transaction in my statement still ur security team is behaving like illiterates.
Requesting you to please review my transactions and unblock my account or release my amount.
M sorry to say this, The worst and hopeless customer support and security team u have..

HI 1xbet team, I am user ID :[protected]. It almost 5days gone I still can't withdraw my winnings. I already contacted security department by mail and attached all requirements but still not a good response from them. Please kindly help me. The keep asking me the same thing again and again but won't mention what the files the still need from me.. I almost tired. Please help me. Thank you.

[protected] this is my gaming account. The balance of my account is almost 5000$ and this is my wining from matches bets 1xbet reject my withdrawal and demanding documents which I was already submit they again Demand me until bill then I was sent it through email each and every thing I was provid now when I ask how much more time through email they told me wait your trun only that's it so they are scammers 1xbet is scam if someone can help me so contact me screenshot of email also attached.

Dear sir,
I made a deposit request of 3000 tk to 1xbet account. As per their rule, deposit request is to be credited with in the time of 20 min to 24 hours. 2 days have already passed but no amount has been credited to account. I tried to communicate with 1xbet authorities through their customers assistant channels but they didn't response

The details of my that deposit transaction :

1. 1xbe User ID: [protected]
2. Transaction ID: 70W1PTP7
3. Client Number (The number from which you paid): [protected]
4. Agent Number: [protected]
5. Date and time: SEP 17, 05:37 pm
6. Amount: 3000 tk
7. Transaction screenshot

Hii myself aniket
I'll wIthdraw but error Request for documents. Please email the security team.
I have send all document all bank statement all Astro pay screenshot all photo ideas but you are requirement more than more I have gut feeling you have not withdrawal to my amount To mi to please tell me how can we withdrawal all my amount for my account to any other option I have already bank statement to send you for transaction details add money and withdrawal transaction to security team mail me You should make a selfie, holding your ID card near your face. Also next to you should be the computer (or mobile device) where we can see your inbox messages from security department (this mailing)
I'll send again security team mail Your data is currently being verified. You will receive an answer shortly.All requests are processed in turn. Please wait, you will get a notification.
Plz help me My document [#9604100]

One month passed trying to withdraw my fund. And they are playing with me they don't respond and when they did they always asked for more documents. And when I provide the documents they don't respond.
I tried to use my credit card for withdrawal i got message says rejected by operator they told me try another method and I did through MuchBetter app.
Now they asked for verification. I sent the documents they need for verdicts since 3 days today they replied try your bank card which they know it's rejected by operator.
Its a game i dont know when it will finish
More than 50 emails between me and them just wasting time

Anyone can help

Before, if I withdraw cash in 20 minutes I'll recieve alert. But now it will take up to 8 hours or more.

I mail lot of time to given explanation about this when I loss my money they don't have problems in passed 6 months but when I didn't loss in last 6-7 days suddenly 3 name and did you know I know 2 person but I don't know third person because I know 2 person didn't deposit amount in my account so, I want from him to given proper reason when 2 person bet and I bet to cheats him . Given proofs and then i didn't say to open my account otherwise he open my account or given my amount which have deposit in passed 6 months.

I credited 500 to my account still has not showed up. I emailed but still no reply .1 day already
I sent payment via gcash

I attached photo with the 500 pesos. but i forgot to edit the amount from the minimum 300 to 500

the operator has refused it
so i messaged the online consultant. but she didnt help me and told me to email it. i emailed already but still no reply

1xbet philippines
[protected]

I can already told about this but you block my account didn't open yet. Why bookmark do this because I about someone then why you given sponership to other didn't given this. My account id is - [protected].

My id - [protected] name - chethan. September 3rd they asked me to email requested documents to the security department and I have mailed them my personal details and documents but they are yet to send results of my check and they are taking too long and its almost 3 days I am not able to withdraw funds... Its all my parents savings money.. Please help me withdraw my funds of 190000 inr (around 2500 usd) which I cant afford which I had lost at first and now somehow won back which they are now stopping me from having my own money back.. I deposited so much money at begining and lost they did not ask me for documents but when I win back my money they are asking documents which is not so fair and now its been more than 72 hours of my submitted verification documents