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4.5 31 Reviews 1306 Complaints
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1xBet Complaints 1306

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3:42 pm EDT
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1xBet Accumulator No: [protected] game won but counted as loss for me

Good day, im Adetunji Oyeniyi Olabisi by name. A Match with Accumulator No: [protected] 89 between Albania v Hungary, played on 5/09/2021 at 17 hours of the day, in which i predicted on second half substitution to take place won but mark as loss for me.

So the first substitution came in second have of the match 46mint when second half of the match started.

Desired outcome: Won but count as loss for me

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1xBet Sportsbook

hello,
Registered on this site on may 2 2017.
Deposited 2k, did some bets until my balance reached about 4000$.
Then they voided all bets and blocked my account.
They asked: id card, selfie with monitor with their email and documents in hand, screens of skrill account, utility bill.
i sent all documents and they accepted.
Then they asked me to send via regular postmail (not tracked), a notarized copy of my id card, and all other documents already sent.
I sent over the years at their two different addesses provided (one in russia, one in ukraine), what they asked (i think 4 or 5 times total), and they always telling me "we are awaiting your documents".
after 4 years they keep my money yet.

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3:08 am EDT
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1xBet I’m complaining about withdrawal

Greetings since yesterday I'm trying to withdraw from my 1xbet account but I can't fine mtn mobile money to withdraw

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2:46 am EDT
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1xBet My deposit amount not refunded and my account blocked

Last friday 27.08.2021 I deposited srilankan rupees 225000 (lkr).. After deposit my account instantly blocked.. Cant play games or bet.. I emailed 1xbet security department and all reqested document sended.. Then saturday my 1xbet account was full blocked.. I cant login.. Security department no reply.. Still my deposit amount is not refunded.. I need my money.. My 1xbet user id [protected]..

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Update by hansi123
Aug 31, 2021 6:03 am EDT

sir i understand what u saying..need to follow instruction on website..but my account was currently blocked..now 3days gone..still blocked..because blocked i cant follow instruction on website..please understand and unblock my account..please check u can see my account was blocked..if u unblocked my account now i can follow instruction on website without any problems..please understand the situation.. user id - [protected]

Update by hansi123
Aug 30, 2021 3:40 am EDT

i only asking my deposit money urgently..rs225000...srilanka now covid lockdown..dont waste time saying under verification..first refund my money quickly and do verification take any time..

Update by hansi123
Aug 30, 2021 3:36 am EDT

https://www.facebook.com/1xbet.ind/. - sended all information...and this is my complaint id - 9231791..

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Abdul09
US
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Aug 30, 2021 3:14 am EDT

1x bet +[protected]. should contact

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7:53 am EDT
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1xBet Withdrawal challenges

On 15th August 2021, I had a problem withdrawing my winnings from 1XBet into my bank account as there is no option available when you want to withdraw but it is easy for them to deduct from the very same bank account. I went on the Chat option to seek help. I was advised to send an email to their Security. They told me many different stories but the two main ones were;
1. There are technical problems making it impossible for me to withdraw
2. They asked me to send my ID document which I did, but all the methods I tried are unacceptable to them. You can't email, you can't scan, you can't take screenshots. I basically do not now what to do anymore. But I will not let them keep my winnings, unless they are truly a scam.

My 1XBet account ID is : [protected]
My complaint reference with them is: 9036198

Please assist.

Regards,

N. Ndlovu
+[protected]
mighty.[protected]@gmail.com

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3:26 am EDT
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1xBet Withdrawal problem/get my account block

I have been in my account and unable to withdraw.. It said I should contact the security team.. They ask me for documents
I did contact the security team
The said I should send a picture of my id card I sent
After they said I should snap holding my id card and my laptop showing the corespondent which I did.. After that they block my account.. So sad about that.. They block email conversatio also..

Desired outcome: Fraud

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Update by Binbardu
Aug 25, 2021 7:12 pm EDT

[protected]

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12:21 pm EDT
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1xBet My account is blocked

[protected] gaming id
Usear name azizul hoque
My email id [protected]@gmail.com

Hello sir my money was hold 1x bet today I have some money in my account. I playing this site 4.5 yars but not any problem face...this is first time problem..and my id ws block by your team plz security team help my on tha my id plz help 1xbet thank you. ...

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Update by Shaheen Mehtab
Sep 01, 2021 11:36 pm EDT

I have done it but not any reply...13 day go my account is block please help me

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11:18 am EDT
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1xBet Inability to withdraw

I have been in my account and unable to withdraw
It said I should contact the security team
I did contact the security team
The said I should send a picture of my ID card I sent
After they said I should snap holding my ID card and my laptop showing the corespondent which I did
Later they said I should send my deposits transaction which I did
Now they are asking me for a purchasing agreement with personal information about me I sent them a screenshot

Desired outcome: I wish to withdraw my money

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6:13 am EDT
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1xBet 1xbet blocked my id with more than 1000$

Respected person,
My id is blocked by 1xbet company. It already have been more than 2 month. They asked for the personal documents and I already have mailed them all of my personal documents and details but they keep saying your account is under verification only. Could you please help me cause i have more than 1000$ in my account and i really need to withdraw that amount cause it's my savings money.
1x id - [protected]
Hope for the positive response.

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8:08 am EDT
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1xBet Deposit not added

Sir
1XBET Account Id [protected]
on dated 19/08/2021 while depositing 5000 INR I used a Net-banking facility for depositing to my 1xbet account. The amount has been debited from my axis bank account via transaction no INB/[protected] and PRN [protected] paid to Reliable Online Market. The transaction has been successfully completed by the bank. The transaction details along with bank statement, payment receipt screenshot, bank customer chat screenshot, bank debit notification etc. have already been sent to
[protected]@1xbet-team.com, but still they haven't added my deposit to my 1xbet account. In this connection I need your help to take action against such fraud betting companies. All details have attached herewith for your ready reference.
Waiting for a response from your end.

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5:35 pm EDT
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1xBet My usd go to wrong account now how to back my usd

Sir, my money has gone to the wrong account. Can I get it back now?

Desired outcome: My money go wrong account Please help me

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6:44 am EDT
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1xBet Withdrawal problem

Dear sir, my game is:[protected], for security reasons I will send all documents of mine but why are you not allowed to withdraw

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11:48 am EDT
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1xBet I have paid 309 rs but still not received in my wallet as I have a proof also but they deny it

I have paid 309 rs through upi from hdfc bank to 1x bet and my amount debit but still not received in my wallet so they deny it but I have a proof also attached so I want my money back from 1x bet and to file a case against them so plz resolve my issue asap

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4:02 pm EDT
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1xBet They have blocked my account and my money without any reason

thay have blocked my account and my money without any reasone

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2:43 pm EDT
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1xBet Unsettled bet

Please check the photo. 1x bet deleted my bet history. They deleted my payslip. They didnt settled my bet and they didnt even bother to resolve my issue

How could they delete my bet history? This is totally illegal. I want to sue them!

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1xBet Payment issue..

Gaming id [protected] 1xbet upi fast payment should be credited within 48 hours I am waiting from 4 days still not received payouts total 3 withdrawal amount was struck.. no response from 1xbet support only autoreply I will get.. customer support executive is completely waste they won't talk more then a minutes immediately they will disconnect the call without telling clarity I need my money plz help me.. I hve lot of trust on you guys hopeing my money to get back into my account asap.. total amount 8600

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Nitin Sahni
US
Send a message
Aug 22, 2021 7:09 am EDT

They are cheaters, I have been cheated twice

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Aayan
india, US
Send a message
Aug 22, 2021 12:27 pm EDT

contact me i will help you for your deposit

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7:50 am EDT
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1xBet Bad treatment

If you are looking to sign up on 1xbet I urge you to reconsider coz it might be the worst decision of your life you might end up blowing your into thin air. I made a mistake of joining them now I live to regret. Right now my money is stuck with them
Once you're requested documents you're done, going by the threads of complains on this wall it seems it's something so often. They'll accuse you of providing fallsified documents even if they are original like mine. Worst thing all their blah blah blah are automated and are not willing to burge no matter how many times you try to convince them.
Run away before you get trapped like a rat in a maze.

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8:31 pm EDT
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1xBet 1xbet didn't give back my id

Member id: [protected]
Login no. +[protected]

I need Complaintsboard.com personal help.

I am so poor

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3:38 am EDT
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1xBet payment not received and middle person took my whole money and told me i will not giving you winning amount

05-08-2021
telegram channel (Rich King)
He told me if you invest 10k then you received 130-150k
i drop funds to account
now he told me i win 143k and then he told me to pay commission.
i also paid 18662 commission 2 times. then he told me pay bankers charges 17816 . i also paid then he told me his pay work.. i paid 23000...now he saying again pay 23000 if not i pay then he not giving me my money back...i borrow money from friends family.. i am in depression... feel like... if i dont get my money back then i will attempt sucide confirm bcz i am in totally debt

Desired outcome: 204721

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1xBet Missing depoiset

Depoiset 300 dkr 29th of july- havent recieved the amount to my betting accounnt- Emailed 1xbet 1000000 times but they r ignoring me and have no interest in solving the problem- i feel stupid in wasting my time trying to communica with 1xbet- Now i understand why askgamblers got the site blacklisted- Been a custumor since 2016 and i guess this it were it ends losing money someone stoled- well done 1xbet👏

Desired outcome: Getting my money back

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About 1xBet

Screenshot 1xBet
1xBet is a global online betting platform that was established in 2007. It's known for offering a wide array of betting options across many different categories.

Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.

Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.

Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.

Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.

Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.

Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
How to file a complaint about 1xBet?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:

  • Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
  • Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
  • Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
  • Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
  • Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
Remember to include any steps you have taken to resolve the issue with 1xBet and the company's response. Explain how the issue has personally affected you, such as financial loss or stress.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.

Frequently asked questions (FAQ) about 1xBet customer service
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Can I trust 1xBet with my personal information?

Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.

Is 1xBet a legitimate betting site?

Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.

Is it legal to use 1xBet in my country?

The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.

How long has 1xBet been in operation?

1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.

What types of sports and events can I bet on with 1xBet?

1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.

What payment methods are accepted by 1xBet?

1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.

How does 1xBet ensure fair play?

1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.

Are there any restrictions on withdrawals from 1xBet?

Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

What kind of bonuses and promotions does 1xBet offer?

1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.

Does 1xBet offer mobile betting options?

Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.

How responsive is 1xBet's customer support?

1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.

Can I set limits on my betting with 1xBet?

Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.

Is there a minimum deposit requirement for 1xBet?

Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.

Does 1xBet offer live streaming of sports events?

Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.

Are there any restrictions on the countries where 1xBet operates?

1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.

What is the process for verifying my account with 1xBet?

To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.

How quickly does 1xBet process withdrawals?

Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.

Does 1xBet offer in-play betting?

Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.

Does 1xBet have a responsible gambling policy?

Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.

What is the maximum amount I can win with 1xBet?

The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.

Overview of 1xBet complaint handling

1xBet reviews first appeared on Complaints Board on Apr 29, 2017. The latest review 1xbet scammed me in 8600$ was posted on Feb 28, 2025. The latest complaint Incorrect results, local support refused to pay was resolved on Feb 23, 2025. 1xBet has an average consumer rating of 5 stars from 1337 reviews. 1xBet has resolved 1097 complaints.
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  1. 1xBet Contacts

  2. 1xBet phone numbers
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    Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 23 23 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 15 15 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
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