1xBet’s earns a 4.5-star rating from 1337 reviews, showing that the majority of bettors are exceptionally satisfied with betting experience.
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Replied
I have deposit 400 rs but money not showing in my xbet account
Few days ago I have deposit money through phonepe. Transaction is successful but money not deposit in my xbet account.. I wrote so many emails but they don't give me a satisfy answer.. I also send the screenshot of that transaction.
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Deposited money not credit into my wallet
Hi this this is rajesh, this montj36th night I deposited 500 rupees 1xbet given account [protected]@aubank this gpay account, after completion of my transaction then I try to fill the 1x bet fill of form it's showing your transaction utr number already used, how to showing within one minute, then I contacted customer care support about my problem, but they didn't care about my more. I waited three more days, still I am asking they don't give reply about the problem. They skipping me. I send my transaction details to 1xbet user agent. I want my money back.
Desired outcome: Refund my money
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Also, specify your client ID. We will check all the information and back to you with an answer
All the best,
The 1xBet Support
Replied
Regarding deposited amount
This complaint is regarding the customer support of 1xbet, who are not bother about anyone hard earned money and give the same replies for all the queries everytime.
I had deposited an amount of Rs.149000 partially on 27th Oct 2021, and the transaction is successful but the amount has not been credited to my account yet after a continuous follow up with the customer support team as well. In chat they told to send a mail, it's already been 3 days and I am still waiting for the resolution. I have attached all the screenshots of the payment along with bank statement but they are not taking any kind of action to look into it. I had requested for call back as well but again it was automatically cancelled from there end. I am still requesting to look into this issue as I have to return the amount to my colleagues and I am in very much stress due to this huge amount. Kindly let me know if anymore information you would be needed from my end.
Ticket Number: #[protected]
Regards,
Tuhin Sengupta
The issue is not been resolved yet and please stop harsh customers like this. 1xbet has robbed my hard earned money of Rs. 149000 without providing any justification after I gave all the evidences along with bank statements.
1XBET are SCAMMERS. BE AWARE EVERYONE
1xBet is the most unreliable bookmaker in the market. They won't respond to my multiple mails from last 20 days. My amount got stuck in between, I tried to contact them through all the channels (mail, chat, facebook and call) but the effort goes into vain. Don't trust this site and I advise people to move into another bookmakers else you will loose your hard earned money in it.
No bro, the issue is not been resolved yet. I am continuously mailing them from last 15 days but they are not bothered to respond to any of my mail. Like they advised I have contacted 1xBet facebook page as well but the result is same with no response. The one worst part is their chat customer support, they are just pathetic and worse support I have seen in my entire life, they have just set one bot and you will get the same response from them again and again.
I am afraid that I will not get my amount back from this fraud 1XBET, I advise everyone please don't put your hard earned money into this 1xBET account.
I hope this message finds you well.
We value your feedback, and I wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Bro did you got any resolution
Dear Ashwin Kumar M,
Thank you for your feedback. We kindly ask you to contact us by our 1xBet Official page - https://www.facebook.com/1xbet.ind/ directly in order to resolve your question. We will check all the information and get back to you with the answer
All the best,
1xBet Support
No bro, the issue is not been resolved yet. I am continuously mailing them from last 15 days but they are not bothered to respond to any of my mail. Like they advised I have contacted 1xBet facebook page as well but the result is same with no response. The one worst part is their chat customer support, they are just pathetic and worse support I have seen in my entire life, they have just set one bot and you will get the same response from them again and again.
I am afraid that I will not get my amount back from this fraud 1XBET, I advise everyone please don't put your hard earned money into this 1xBET account.
1xBet is the most unreliable bookmaker in the market. They won't respond to my multiple mails from last 20 days. My amount got stuck in between, I tried to contact them through all the channels (mail, chat, facebook and call) but the effort goes into vain. Don't trust this site and I advise people to move into another bookmakers else you will loose your hard earned money in it.
Replied
Deposit cheating.
Bangladeshi Agent Stolen my deposited amount.
After Completing Cashout through NAGAD (BD E - Banking).
I clicked confirm button then its showed me that my trx ID already Used. How funny.
Within 15 seconds who would use my trx id. 1xbet IP call, I informed customer support then Said I have not created deposit request. Then I emailed [protected]@1xbet-team all details with Screenshot. But I didn't get any result.
1xbet cheating gross day by day.
Cashout details: with screenshot
Member id: [protected]
Trx id: 70WVN43Y
Client no. [protected]
My Nagad no. [protected]
Time and date: 12.09 AM 10.10.21
Amount : 500/-
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Also, specify your client ID. We will check all the information and back to you with an answer
All the best,
The 1xBet Support
Replied
1xbet are conniving people's money
My account 3 1 0 8 1 7 5 8 7 was blocked 4 months ago without any winnings in it just the deposit I made. I was told to submit some documents which I adhered to by submitting 60+ photos of the said documents. I'm here coz I'm tired of being harassed by you. Go tell your security department I don't want to send any other document if the ones I sent didn't help don't think any other will.
Only have one ID and I've sent it to you... If it's original or not you don't have any proof. I think You are accusing me of forged documents but thinking of it, I came to realize this a masterminded plan I fell into, a deep calculated manipulation to conspire to steal from unsuspecting customers like me by forcefully making them forfeit their money through blocking of their accounts first, then refusing to comply with verification of their accounts citing false allegations such as their documents are not original, etc
I mean basically that's the only excuse you have to con people their money. You are accusing me of forged documents without any proof but I think that's your inside plan to make people lose their money ...
I gave you my ID with everything relating to my account in it. Here we don't carry around extra ID coz we're only issued with one and that one I already sent you.
And why am I going through all this [censored] when it's legally my money? You didn't have an issue when I was depositing waited for me to withdraw so you can throw in your lame excuses. You people are conmen...
Is this platform even gonna help my case anyway? Coz i feels it's me against you and your security department. You claim to help people but all I feel is like am just talking to your lame security department.
I want my money refunded to me i don't want any issues to do with me and your company so let me have it I didn't break any of your rules so it's criminal of you to deny me what's rightfully mine.
About my money let me withdraw in peace. I think I deserve it and I honestly don't think am at fault here as I've sent everything to you as per request. Tell them to let me withdraw what I deposited
The complaint has been investigated and resolved to the customer's satisfaction.
In order to proceed the verification process, you need to send the originals of the documents to the Security Service. Please follow the instructions
All the best,
The 1xBet Support
Thank you for your feedback. According to the T&C of the Company, a decision on the return of deposits can be made only after the completion of the verification procedure:
2.30. Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:
1. to block (close) the account (including any duplicate accounts), which may entail:
- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you
- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account)
2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation)
We kindly ask you to follow the instructions of the Security Service and provide originals of the photos. If you have any other questions - we are always in touch and ready to help you
All the best,
The 1xBet Support
Thank you for waiting. We have clarified the information on your situation with the Security Service. At the moment your account is blocked in order for your account to be unblocked, please provide originals of the photos
Best regards,
The 1xBet Support
Thank you for your feedback. We sent a corresponding request to the Security Service. As soon as we receive a new information on your situation, we will surely return to you with an answer
All the best,
The 1xBet Support
Replied
Wrongly deposited amount
I have wrongly deposited amount 15000 rupees through phone pay with upi id:[protected]@icici with UTR:[protected].please solve early
satisfied
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Withdrawal kiya 1323 rs abhi tak meri bank account par deposit nehi huwa hai plzz help
Withdrawal kiya 1323 rs abhi tak meri bank account par deposit nehi huwa hai plzz help
Meri gaming account id- [protected]
Meri Bank account number- [protected]
Bank NAME- Paytm payments Bank
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Also, specify your client ID. We will check all the information and back to you with an answer
All the best,
The 1xBet Support
Replied
1xbet blocked my id about 7 months ago.
They Said to Complained boad that they resolved my problem.
For you kind information.
7 months gone I didn't get back my account from 1xbet.
Hello Complaints board,
I didn't get back my id. Even not my deposited amount.
I expect your personal help.
Member id: [protected]
Login no. +[protected]
NID: [protected]
Last Deposit : 10000 BDT.
Sir, Plesse help me to get back my id.
Please sir Please.
I Have sent you more than 100 message.
You replied The same answer that my account remain blocked due to multiple account creating violence.
I just request you to get back my deposited amount.
Just do it for me.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. We have clarified all the necessary information
As we can see, your account was blocked for violating the rules of the Betting Company (such as the registration of multiple accounts, the use of automated betting software, arbitrage betting, if the betting account is not used for betting, the improper use of loyalty schemes, etc.)
In this case the 1xBet Bookmaker Company acted according to the Rules
The deposit amount was refunded in full
All the best,
The 1xBet Support
Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation - please contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and describe it please with providing your client ID
All the best,
The 1xBet Support
Replied
amount not come in my account over the 7 days
7 din ho gye amount nhi aya, 13 oct ko [protected]@icici pe dala tha, meri id [protected] he, only one account hi he customer fraud krke ye bol rhe ki mere dusre account me dal diya jabki aisa koi account he hi nhi
This complaint has been resolved automatically due to user's inactivity.
Thank you for reaching out to us. If you are having any struggles with your own 1xBet account, please let us know at public.relations@1xbet-team.com so that we could assist you the best possible way
Best regards,
The 1xBet Team
Replied
Service customer
Hello
I have a 1XBET account for several years now. They used to have a very good chat, or answered very fast to the emails but I noticed that now, when you try to talk to someone, no one EVER answer. I have to change my phone number, no one is answering. I can no longer withdraw because I need an f****** password, I sent my bill and my new number, they won't answer me. So I contacted them by telegram, they ask me to reach them by emails when no one answers me for months. I just want to change my phone number, my account is blocked, what can I do? I just want to leave this site now, I'm so pissed about how they treat their clients. Cant reach them for months
PLEASE HELP !
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback.
To resolve your question as quickly as possible, please contact our Support Service - info-en@1xbet-team.com directly. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Dear Ayamee,
I have been requesting to 1xbet for several months. But They always said the Same answer that my account would be remained block.
They didnt get back my deposited amount.
Member id: [protected]
NID: [protected]
Last deposit : 10000 BDT.
Dear Nayem Bhueya ahsan!
Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation - please contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and describe it please with providing your client ID
All the best,
The 1xBet Support
Replied
Deposit inconvenience
Morning guys seriously you people still have a lot to do in your platform until this mistake is clear am sure if another betting company come out now and there way of operating is easy am sure people we forget about 1xBet soon
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. We kindly ask you to specify the exact date, time, amount of your transaction and your client ID. We will check all the information and back to you with an answer
All the best,
The 1xBet Support
Replied
Systematic scam
Please help 1xbet has refuse to pay me my winnings after I have successfully requested for a withdrawer but Instead has blocked my account in the guise of security verification even though my account was verified before now with an International Passport not withstanding I have provided them with every documents that they have requested for like a copy of my International passport, Selfie of me holding the passport, ATM card, Bank account statement showing money deposited into 1xbet and a whole lots of other stuff and documents that they have requested for and have continued to request for even after I have previously provided them for more than 3 weeks now. I have also requested that they cancel all the winnings and returned my actual money back to my Bank account if the winnings was the problem but instead they have refused and have continued to make a fool of me and asking me to provide documents that I have previously provided over and over again.
See attached file for a support ticket and my email conversation with then and also another screenshot showing my blocked account.
In one of our conversation after I have successfully provided all documents that they have requested for I was asked to login into my account and follow the instructions thereof which when I did I saw this screenshot on the attached file blocking appeal which I have followed the instructions thereof and have provided all documents that they asked me to provide even though is same documents I have provided earlier they keep on bringing up the page and asking for same documents I have earlier provided each time I login to see if my account has been unblocked.
I also did a search online and I saw a tread on https://www.nairaland.com/6261124/1xbet-fraudulent of many other Nigerians who has become a victim of this systematic scamming and have long forgotten there money money please do help me to escalate this issue and see to it that I don't lose my hard earn money to 1xbet.
Right now 1xbet is asking for a Rotary hard copy of my passport and other documents that I have provided earlier and mail it through a P. O Box to an address in Ukraine. I did more search online for other victims of 1xbet systematic scam and I saw persons who had thus pass those stages and even mailed there personal documents and yet didn't receive there money.
1xbet is a scam please get your money out while you can I would continue to post on social media and contact relevant bodies who would help me get back my money
Thanks
Desired outcome: I want monies that in my 1xbet account return to my Bank account or my account unlock so I can withdraw my money and cut out
Your company can not be an exception or have a verification process that's completely different and new to user's and other betting companies is not done any where in the world. Kindly return my money back to my bank account otherwise I would be one of the people that would burst this your systematic scam and practices that you used to defraud people and frustrate them into giving up and abandoning there 1xbet account with thousands of dollars in it all in the name of security verification that you never bothered to ask or request for at the point of deposit just like other betting companies
The complaint has been investigated and resolved to the customer's satisfaction.
At the moment you are going through the standard verification procedure. The Security Service acts in accordance with the T&C of the Company. The verification process is standard for every player.
We kindly ask you to follow the instructions of the Security Service in order to proceed the verification procedure
All the best,
The 1xBet Support
Thank you for waiting. We have checked the information on your request with the Security Service and receive an information that you are currently going through the verification procedure according to the Terms:
2.34 Should the bookmaker's Security Service have any concerns about the bettor's identity or their personal details (address, credit or debit card, other data), they are entitled to request any documents from the bettor substantiating their identity or other submitted data at the bookmaker's absolute discretion, as well as to cancel any payments until all such details are verified.
The verification procedure is standard for each betting company
At the moment, the Security Service expects you to send documents by land mail. In order to proceed the verification procedure you should strictly follow the instructions in your personal account
If you have additional questions, please feel free to contact us in any convenient way. We are always ready to help
All the best,
The 1xBet Support
Thank you for providing all the necessary data. We sent a corresponding request to the Security Service. As soon as we receive new information on your situation, we will surely get back to you with an answer
All the best,
The 1xBet Support
Replied
Blocked my account.
Hello, in my account there is 175000 inr but they blocked my account by saying fake reasons. They aren't responding.the reason they are saying for blocking is that "I crossed their General T&C.but I never done anything against their General T&C.
Most of the gamling sites if you win frequently they will block our account after giving every cent in users account. But 1xbet frauds users by saying fake reasons. Please help. At least expose these frauds.
Desired outcome: What my money back
More than 2 days since I sent message . Haven't received any reply. No response at all. Fraud app
It's been more than a day since I sent message in Facebook page but i haven't received any reply. Scamming users at best. Never expected this from such a large company. I'm sending lot of mails to security department but they aren't even responding. You will pay for all these. If God exist, he won't let you for all of these sins.
I have sent message in the page chat. Please respond.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks for your feedback. Thank you for contacting us on Facebook Official page. Your request is currently under review. As soon as we have new information, we will respond to you in private messages. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Also, specify your client ID. We will check all the information and back to you with an answer
All the best,
The 1xBet Support
They won't reply you bro, that's how it works, how the scam progress work. Soon your account will can't be log in too.
The 1xbet reply on this forum is just a bot with auto-answer reply.
Dear video happy life,
Thank you for your feedback. If you are customer of 1xBet Company and faced with controversial situation, describe it please with providing your client ID. We will check all the information on your question and back to you with the answer
All the best,
The 1xBet Support
Replied
Service
I deposited though bkash 8days ago 985taka and today 1200 taka. None of them were given to my account. I mailed 8days ago and knocked your support team but no response. Here's the details with screen shot.
1st one :
1. BDT Wallet No (user ID) :[protected]
2. Trans ID/ TrxID: 8J19LQ9BA7
3. Client phone no: [protected]
4. Agent phone no: [protected]
5. Bkash time and date: 01/10/2021, 9:18 PM
6. Amount: 985
7. Bkash Screenshot: screenshot is attached
2nd one:
1. BDT Wallet No (user ID) :[protected]
2. Trans ID/ TrxID: 8J86QTFS80
3. Client phone no: [protected]
4. Agent phone no: [protected]
5. Bkash time and date: 08/10/2021, 11:18 AM
6. Amount: 1200
7. Bkash Screenshot: screenshot is attached
Please see the following information and let me give my money to my account. Waiting for your reply
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
Replied
Cheating Customers by blocking thier Funds
My account was already been verified 2months ago and again they have blocked my account.
Inspite of providing each and every documents which they need for verification, they still doesn't want to unblock my account.. I don't care if they don't unblock my account. I just want my funds which they have blocked from past 17days.
Till September 20th I have deposited more than 1million and they didn't had any problem when I was depositing. Suddenly they blocked my account for verification inspite having a verified account. Again I provided all the documents which they asked in all particular formats. They just have a common reply saying that,
"All requests are processed in turn. Please wait, you will get a notification"
"Your request has been sent to the specialists, wait for the answer"
They told me to msg in there official page I even did that, Nothing is useful.
I Request 1x team not to cheat anyones hardowned money and play with there feelings just by dragging them and giving fake hopes.
If there is anything wrong from my end please let me know.. I know u guys r playing around not only with me u guys r playing around with many customers like me.
U won't b having any problem when we deposit and lose.. the problems starts when we win and try to withdraw.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. To resolve your question as quickly as possible, please contact our 1xBet Official page https://www.facebook.com/1xbet.ind/ directly. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Lol agree with you bro, they did the same way to me.
1XBET is a fraud app. Everyone just stop using this site. Orelse there would be no one else foolish than u. Uninstall the app right now
Dear Michael scott123,
Thank you for contacting us on Facebook Official page. Your request is currently under review. As soon as we have new information, we will respond to you in private messages
All the best,
The 1xBet Support
Replied
Deposits
Yesterday, I send 1k to Manisha Limbu [protected]) for toupup my 1xbet through esewa but its been more than 24 hours I did not received any information on it. pls help
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. In order for us to understand the situation in more detail, we need more information about your transaction. We kindly ask you to indicate your client ID and provide full information about the payment method that you used. We will check all the information and get back to you with an answer
All the best,
The 1xBet Support
Replied
My won bet is settled as a loss
Hello
I recently placed a bet on cricket cyber league 19.
For 05/10/2021 match number 10.
Team 2 total runs over 163.5.
Team 2 ended up scoring 164. But still my bet was settled as a loss
Please help
I am attaching the screenshots as a proof of my winning.
Also i have attached betslip. Wherein its clear that they have wrongfully settled the bet.
Inplay screenshots also show how much team 2 i.e England scored
Desired outcome: My bet to be correctly settled as one
Done. Sent all the proofs of my winnings, yet no response. This is a fraud app, better not waste any money on these [censored]s. Bloody cheats. I am uninstalling the app right now
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us on Facebook Official page. Your request is currently under review. As soon as we have new information, we will respond to you in private messages
All the best,
The 1xBet Support
Thank you for your review. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify your client ID and betslip number. We will check all the information and back to you with the answer
All the best,
The 1xBet Support
Replied
99100 inr not deposited to my betting account
It has been 10days and apart from the standard response there is no initiation of refund of my deposit amount.
I've provided all the requested information through chat/email/facebook page
- Your account ID : [protected]
- Name of the problem : problem with deposit
- Amount of money : 99100 INR (49550 + 49550)
- Your payment system : NET BANKING
- Date and time of the first report to support team : 23rd September
- Screenshot of your transaction provided below
23rd transaction highlighted in red and 27th transaction Ref ID : 11000050493959IGAMBXMSB7.
both the time the merchant site encountered oops page . Bank has confirmed the transactions are successful
Please do the needful
Regards
Deepak
Now again Transactions in total amount of 30, 050 INR to paydoor9 gateway not deposited
This is the 4th time the transaction went through but the amount was not deposited to my betting account..How many times do I have to complain and wait for the return of my deposited money?
this is happening regularly with the payment gateways and taking ages to respond
Following four transactions to Easemykart and Fabshopco happened through paydoor9 gateway.
and i received thank you messages as shown below in the attachment but money did not credited to my betting account
Transactions happened on
27-OCT-2021 : Ease My Kart 5000 INR
27-OCT-2021 : Fabshopco 4500 INR
30-OCT-2021 : Ease My Kart 5000 INR
31-OCT-2021 : Ease My Kart 15550 INR
Note : just to prove that you do not go through the messages and send the standard message saying to reach facebook page..Do not just send me standard mail suggesting to reach out to Facebook page..as they suggested on facebook page i've written email with all the details and bank statement to support page and they send me message to reach facebook page and i ended up here and lets see what you suggest
It has been 20 days since the issue has been raised and I can't be responsible for your mistakes and delay. If the issue is not going to be resolved I am opting out from 1xbet and advising all my mates to do the same.
going forward we are not depositing any amounts till the issue is resolved.
Thanks
deepak
So this is the unfortunate state of communication that you maintain.now you stopped responding everywhere.
no response from Facebook page
no response from email that you've provided
no response on chat
no response on call
now no response on complain board
Thank you for your response. but on the facebook page there is no one to respond, this is like shouting in an empty room.how long does it take to respond and return my hard earned money?
you people are taking ages to settle this issue.
please do the needful
Regards
Deepak Boddu
you can see the screenshot that i've been providing information since 23rd and it has been more than 10days. if you really have intention of returning the funds to my account you guys could have initiate a proper communication at-least instead of copy pasting the same message again and again
i've been trying to reach https://www.facebook.com/1xbet.ind/ but since there isn't any proper response i am complaining here.
if you've gone through my complaint, you can clearly see that i've mentioned that i already raised the issue with all the specifications to the very exact facebook page that you are suggesting.
This is what i'm requesting. instead of copy pasting the same message try to address the concerns that we are facing..if this is not going to resolve, ill consider this as a bogus betting site only to accumulate with our funds and doesn't care to address the issues when it is needed and i will be closing the account and advice all my friends to do the same
This complaint has been resolved automatically due to user's inactivity.
I hope this message finds you well.
We value your feedback, and I wanted to inquire whether your case has been resolved satisfactorily.
Your experience is important to us, and we want to ensure that any concerns you've raised have been addressed. If the matter is still pending or requires further attention, please let us know so that we can assist you promptly.
Your feedback is greatly appreciated, and we are committed to ensuring a positive experience for you.
Thank you for your time and cooperation. We look forward to hearing from you.
Best regards,
Alex, the 1xBet Team
Your appeal is in progress on our 1xBet Official Facebook page. We kindly ask you to expect an answer from Facebook Team and contact - https://www.facebook.com/1xbet.ind/ directly. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
For all your questions regarding transactions, you need to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ directly and provide all the necessary information there. We additionally checked the information for your situation. Your request is under control on the 1xBet Official Facebook page. As soon as we have new information, we will respond to you in private messages. Please, expect, you will surely get the necessary help on this situation
All the best,
The 1xBet Support
Thank you for your patience. Your appeal is in progress on our 1xBet Official Facebook page. To resolve your question as quickly as possible, please contact our Support Service - https://www.facebook.com/1xbet.ind/ directly. You will surely receive the help needed on this situation
All the best,
The 1xBet Support
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ directly and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
hey bro, is your issue resolved..? I am also facing the same issue from last 20 days, and email support is not intended to respond to our messages. Chat support is the most frustrating and worst I have seen in my entire life, they only chat only to harassing you instead of resolving the ticket. I would suggest stop to play in this fraud site and advise your friends as well to do the same, it's better to play with some good bookmakers like betway, bet365 etc.. who will understand the problem and resolve the issues on priority instead of harassing the customers like 1xbet.
Worst bookmaker and customer support.
Replied
Refusal to undergo verification
Can't blame me for not trying, i've complied to all your security department demands but they chose to keep nagging me asking for original photos I don't know about.
I've come to conclusion that I want your general rule 2. (31-32) apply to my account "If the customer refuses to undergo verification, the company reserves the right to void their bets... We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account)"
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your feedback. According to the T&C of the Company, a decision on the return of deposits can be made only after the completion of the verification procedure:
2.30. Upon completion of the investigation, the company can make any decision that it deems to be fair and reasonable:
1. to block (close) the account (including any duplicate accounts), which may entail:
- all bonuses, free bets and winnings received from those bonuses and free bets when using this duplicate account becoming void and lost to you
- at our sole discretion, to cancel all winnings and refund the balance of your account at the start of the investigation (minus any canceled winnings) made from your main and duplicate accounts. We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account)
2. At our sole discretion (in exceptional cases), to allow the continued use of the main account and recognize it as valid, while all bets placed by you from the duplicate account will be void, the duplicate account(s) will be blocked and/or canceled by decision of the company (the decision is made for each particular case individually, according to the extent of the violation)
We kindly ask you to follow the instructions of the Security Service. If you have any other questions - we are always in touch and ready to help you
Replied
Payment not received in my bank account
My gaming id - [protected]
Name - Suhas M
I requested to withdraw the amount 1950 INR around 23:17 on 28-09-2021 through UPI payment option, 1xbet gaming application is showing withdrawal successful and confirmed by the operator but I have not received any amount in my bank account(both screenshots are provided below). Its been 72 hours, these are the useless ticket id's they have given #[protected] and #[protected], am frustrated this is second time am facing this type of issue with your worst transaction facilities previously it took more than a week
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for your review. The situation which happened - is the issue of your payment system's operations. We kindly ask you to contact our 1xBet Official page - https://www.facebook.com/1xbet.ind/ and send there all details. Specify the exact date, time, amount of your transaction and your client ID. We will check all the information. Also, please see these instructions to avoid such situations in the future - https://goo.su/58hy
All the best,
The 1xBet Support
1xBet Reviews 0
About 1xBet
Sports Betting: 1xBet offers an extensive range of betting options on a wide array of sports. From popular sports like football, basketball, and tennis to less common ones such as esports, the platform has it all.
Casino Games: Apart from sports betting, 1xBet also offers an online casino with a variety of games like slots, table games, live casino games, and more.
Other Betting Options: The platform also offers a range of other betting options like lottery games, financials, and more.
Global Presence: 1xBet has a wide global presence and supports multiple languages and currencies.
Licensing: It's important to note that the legality and regulation of online betting platforms like 1xBet can vary by country. The platform has faced some controversy regarding its licensing and operations in certain countries.
Remember to always bet responsibly and ensure that any betting or gambling activities you engage in are legal and regulated in your country or region.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary information and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which can be found at the top right corner of the website, and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with 1xBet. Make it specific and clear, for example, "Delayed Withdrawal at 1xBet" or "1xBet Account Verification Problems".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience with 1xBet. Include key areas such as:
- Account Access Issues: Describe any problems you've had accessing your 1xBet account, such as login difficulties or account suspension.
- Transaction Problems: Detail any issues with deposits, withdrawals, or bet settlements, including dates, amounts, and any correspondence with the company.
- Customer Service Interaction: Share your experiences with customer support, including response times and the quality of assistance received.
- Technical Glitches: Mention any technical problems you've encountered on the 1xBet platform, such as app crashes or website errors.
- Policy Concerns: Discuss any policies that you find unfair or problematic, such as terms of service or bonus conditions.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as screenshots, emails, or chat logs. Do not include sensitive personal information like passwords or full credit card numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with 1xBet. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, account reinstatement, or another form of resolution.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is realistically achievable.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.
9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or potentially from 1xBet representatives addressing your concerns.
Yes, 1xBet takes the security and privacy of its users seriously and employs advanced security measures to protect their personal information.
Yes, 1xBet is a legitimate online betting site that is licensed and regulated by the Curacao Gaming Authority.
The legality of using 1xBet varies depending on the country you are in. You should check your local laws and regulations to determine whether it is legal to use 1xBet in your jurisdiction.
1xBet was established in 2007 and has been in operation for over a decade, providing its services to users around the world.
1xBet offers a wide range of sports and events to bet on, including popular sports like football, basketball, tennis, and horse racing, as well as more niche sports and events.
1xBet accepts a variety of payment methods, including credit and debit cards, e-wallets, bank transfers, and cryptocurrencies.
1xBet uses advanced algorithms and software to ensure fair play and prevent any manipulation or fraud.
Withdrawal restrictions may apply depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
1xBet offers a variety of bonuses and promotions, including welcome bonuses for new users, regular promotions for existing users, and special promotions for major sporting events.
Yes, 1xBet has a mobile app and a mobile-optimized website that allows users to place bets on the go.
1xBet's customer support team is available 24/7 and can be reached via live chat, email, and phone. They are generally responsive and helpful.
Yes, 1xBet allows users to set limits on their betting to help them manage their gambling responsibly.
Yes, there is a minimum deposit requirement for 1xBet, which varies depending on your chosen payment method.
Yes, 1xBet offers live streaming of a variety of sports events, which is a popular feature among its users.
1xBet operates in many countries around the world, but there may be some restrictions in certain jurisdictions. It is best to check with 1xBet's customer support team for more information.
To verify your account with 1xBet, you will need to provide certain documents, such as a copy of your ID or passport, as well as proof of address.
Withdrawal processing times may vary depending on your chosen payment method and your country of residence. It is best to check with 1xBet's customer support team for more information.
Yes, 1xBet offers in-play betting, which allows users to place bets on sporting events while they are in progress.
Yes, 1xBet has a responsible gambling policy and provides resources and tools to help users manage their gambling responsibly.
The maximum amount you can win with 1xBet varies depending on the sport, event, and bet type. It is best to check the terms and conditions for each bet to determine the maximum potential payout.
Overview of 1xBet complaint handling
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1xBet Contacts
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1xBet phone numbers+44 1273 256987+44 1273 256987Click up if you have successfully reached 1xBet by calling +44 1273 256987 phone number 23 23 users reported that they have successfully reached 1xBet by calling +44 1273 256987 phone number Click down if you have unsuccessfully reached 1xBet by calling +44 1273 256987 phone number 15 15 users reported that they have UNsuccessfully reached 1xBet by calling +44 1273 256987 phone number
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1xBet emailssupport@1xbet-team.com100%Confidence score: 100%info-en@1xbet-team.com80%Confidence score: 80%Supportpublic.relations@1xpartner.com60%Confidence score: 60%Supportsecurity-en@1xbet-team.com50%Confidence score: 50%Security Departmentb2b@1xbet-team.com50%Confidence score: 50%Partnership Queries (Online)marketing@1xbet-team.com50%Confidence score: 50%Public Relations and Advertising
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1xBet social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMar 08, 2025 - View all 1xBet contacts
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