1xBet
Reviews and Complaints

I deposited though bkash 8days ago 985taka and today 1200 taka. None of them were given to my account. I mailed 8days ago and knocked your support team but no response. Here's the details with screen shot.
1st one :

1. BDT Wallet No (user ID) :[protected]
2. Trans ID/ TrxID: 8J19LQ9BA7
3. Client phone no: [protected]
4. Agent phone no: [protected]
5. Bkash time and date: 01/10/2021, 9:18 PM
6. Amount: 985
7. Bkash Screenshot: screenshot is attached

2nd one:
1. BDT Wallet No (user ID) :[protected]
2. Trans ID/ TrxID: 8J86QTFS80
3. Client phone no: [protected]
4. Agent phone no: [protected]
5. Bkash time and date: 08/10/2021, 11:18 AM
6. Amount: 1200
7. Bkash Screenshot: screenshot is attached
Please see the following information and let me give my money to my account. Waiting for your reply

My account was already been verified 2months ago and again they have blocked my account.
Inspite of providing each and every documents which they need for verification, they still doesn't want to unblock my account.. I don't care if they don't unblock my account. I just want my funds which they have blocked from past 17days.
Till September 20th I have deposited more than 1million and they didn't had any problem when I was depositing. Suddenly they blocked my account for verification inspite having a verified account. Again I provided all the documents which they asked in all particular formats. They just have a common reply saying that,
"All requests are processed in turn. Please wait, you will get a notification"
"Your request has been sent to the specialists, wait for the answer"
They told me to msg in there official page I even did that, Nothing is useful.
I Request 1x team not to cheat anyones hardowned money and play with there feelings just by dragging them and giving fake hopes.
If there is anything wrong from my end please let me know.. I know u guys r playing around not only with me u guys r playing around with many customers like me.
U won't b having any problem when we deposit and lose.. the problems starts when we win and try to withdraw.

Yesterday, I send 1k to Manisha Limbu [protected]) for toupup my 1xbet through esewa but its been more than 24 hours I did not received any information on it. pls help

Hello

I recently placed a bet on cricket cyber league 19.

For 05/10/2021 match number 10.

Team 2 total runs over 163.5.

Team 2 ended up scoring 164. But still my bet was settled as a loss

Please help

I am attaching the screenshots as a proof of my winning.

Also i have attached betslip. Wherein its clear that they have wrongfully settled the bet.

Inplay screenshots also show how much team 2 i.e England scored

It has been 10days and apart from the standard response there is no initiation of refund of my deposit amount.

I've provided all the requested information through chat/email/facebook page

- Your account ID : [protected]
- Name of the problem : problem with deposit
- Amount of money : 99100 INR (49550 + 49550)
- Your payment system : NET BANKING
- Date and time of the first report to support team : 23rd September
- Screenshot of your transaction provided below
23rd transaction highlighted in red and 27th transaction Ref ID : 11000050493959IGAMBXMSB7.

both the time the merchant site encountered oops page . Bank has confirmed the transactions are successful

Please do the needful

Regards
Deepak

Can't blame me for not trying, i've complied to all your security department demands but they chose to keep nagging me asking for original photos I don't know about.
I've come to conclusion that I want your general rule 2. (31-32) apply to my account "If the customer refuses to undergo verification, the company reserves the right to void their bets... We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account)"

My gaming id - [protected]
Name - Suhas M
I requested to withdraw the amount 1950 INR around 23:17 on 28-09-2021 through UPI payment option, 1xbet gaming application is showing withdrawal successful and confirmed by the operator but I have not received any amount in my bank account(both screenshots are provided below). Its been 72 hours, these are the useless ticket id's they have given #[protected] and #[protected], am frustrated this is second time am facing this type of issue with your worst transaction facilities previously it took more than a week

Sir I was Deposite 2 time butt deposite not add my gaming id plz help me sir.

I have done cash withdrawal of 20000 on 27/9/21.
on 28/9/21 it says transaction is successful and completed, but no amount is credited to my bank account. I have even confirmed with my bank.
here are my details:
Id:[protected]
gmail:[protected]@gmail.com
phone no :[protected]
I have been trying to reach out via various forums but there is no response from your end. please solve my issue. I have attached the photo of my bank statement

Dear sir

2 days i contact email or chat but no reply
So why i compline sir
2 days over not solve my problem..
No calling my mobile ..
Now what i doing sir tellme
I am not playing 1xbet sir..

My id : [protected]

Trn id : 8IR2IP9TMO

My no : [protected]

Agent no : [protected]

Time : 21:16 PM 27/09/21

Amount : 12, 700 Tk bkash

My ticket with the above number was wrongly updated as lost instead of win.

I staked total fouls of under 20.5 in the match between Dynamo Moscow vs Rubin Kazan and at end of regular time, total fouls of 20 were recorded. However, my ticket was updated as lost and the figure incorrectly captured as 21.

Kindly find attached a screenshot of the match stats from 1xbet and LiveScore showing full match stats. Kindly review and effect corrections accordingly.

My member id is [protected].

l made a deposit using bank card but now l can't withdraw my money because there is no option for me to withdraw using bank card. The 1Xbet consultants said l should use another method to deposit money into my account so that l can be able to withdraw and place bets with odds of more 1.1, l used astropay to deposit money into my account and placed bets with odds of more than 1.1 but they are still refusing to give me my money back.

l spoke to the security department they requested my lD document, bank card and proof of deposit but still they are refusing to approve my withdrawal.

It's almost 1week gone and I'm still can't withdraw my winnings and my original money too I used to talk to the Security Department by mail and attached all documents they need but they still keep asking me the same things many times I saw the company logos every where in the club especially in Spain I couldn't believe they followed the scam way I'm so tired please help me ..thanks ...

Okay I first raised a complaint on 20th July 2021 on this platform. Today I went checking around and found out that the issue I raised had been treated as 'resolved'. First of all the issue is far from resolved considering what I was complaining about has not been corrected. My Gaming account is still blocked by the 1xbet team. They have refused to cooperate and no longer replying to my emails. I still don't have my money back! No one contacted me on the resolution of this matter so something feels kinda fishy on here. Either 1xbet is controlling this "supposedly" independent platform or someone was bribed.

My client id [protected] 1xbets gives me low odds due to my winnings. When we regularly win they decrease odds rates so this is unfair. Screenshot of my friend and my account is also attached where very clearly you can see that odds difference. So kindly take action against 1xbet. And give me normal odds like others.

I have been regularly depositing and withdrawing funds in 1xbet. Last week when I made a transaction they blocked my account and amount and asked me to submit documents related to the transaction. I have submitted each and every documents which is related to the transaction I have made. I have provided my bank statement Paytm transaction screenshot. But still they are not willing to unblock my account nor to release my amount. When they can find each and every transaction in my statement still ur security team is behaving like illiterates.
Requesting you to please review my transactions and unblock my account or release my amount.
M sorry to say this, The worst and hopeless customer support and security team u have..

HI 1xbet team, I am user ID :[protected]. It almost 5days gone I still can't withdraw my winnings. I already contacted security department by mail and attached all requirements but still not a good response from them. Please kindly help me. The keep asking me the same thing again and again but won't mention what the files the still need from me.. I almost tired. Please help me. Thank you.

[protected] this is my gaming account. The balance of my account is almost 5000$ and this is my wining from matches bets 1xbet reject my withdrawal and demanding documents which I was already submit they again Demand me until bill then I was sent it through email each and every thing I was provid now when I ask how much more time through email they told me wait your trun only that's it so they are scammers 1xbet is scam if someone can help me so contact me screenshot of email also attached.

Dear sir,
I made a deposit request of 3000 tk to 1xbet account. As per their rule, deposit request is to be credited with in the time of 20 min to 24 hours. 2 days have already passed but no amount has been credited to account. I tried to communicate with 1xbet authorities through their customers assistant channels but they didn't response

The details of my that deposit transaction :

1. 1xbe User ID: [protected]
2. Transaction ID: 70W1PTP7
3. Client Number (The number from which you paid): [protected]
4. Agent Number: [protected]
5. Date and time: SEP 17, 05:37 pm
6. Amount: 3000 tk
7. Transaction screenshot