1xBet
Reviews and Complaints

7 din ho gye amount nhi aya, 13 oct ko [protected]@icici pe dala tha, meri id [protected] he, only one account hi he customer fraud krke ye bol rhe ki mere dusre account me dal diya jabki aisa koi account he hi nhi

Hello

I have a 1XBET account for several years now. They used to have a very good chat, or answered very fast to the emails but I noticed that now, when you try to talk to someone, no one EVER answer. I have to change my phone number, no one is answering. I can no longer withdraw because I need an f****** password, I sent my bill and my new number, they won't answer me. So I contacted them by telegram, they ask me to reach them by emails when no one answers me for months. I just want to change my phone number, my account is blocked, what can I do? I just want to leave this site now, I'm so pissed about how they treat their clients. Cant reach them for months
PLEASE HELP !

Morning guys seriously you people still have a lot to do in your platform until this mistake is clear am sure if another betting company come out now and there way of operating is easy am sure people we forget about 1xBet soon

Please help 1xbet has refuse to pay me my winnings after I have successfully requested for a withdrawer but Instead has blocked my account in the guise of security verification even though my account was verified before now with an International Passport not withstanding I have provided them with every documents that they have requested for like a copy of my International passport, Selfie of me holding the passport, ATM card, Bank account statement showing money deposited into 1xbet and a whole lots of other stuff and documents that they have requested for and have continued to request for even after I have previously provided them for more than 3 weeks now. I have also requested that they cancel all the winnings and returned my actual money back to my Bank account if the winnings was the problem but instead they have refused and have continued to make a fool of me and asking me to provide documents that I have previously provided over and over again.

See attached file for a support ticket and my email conversation with then and also another screenshot showing my blocked account.
In one of our conversation after I have successfully provided all documents that they have requested for I was asked to login into my account and follow the instructions thereof which when I did I saw this screenshot on the attached file blocking appeal which I have followed the instructions thereof and have provided all documents that they asked me to provide even though is same documents I have provided earlier they keep on bringing up the page and asking for same documents I have earlier provided each time I login to see if my account has been unblocked.

I also did a search online and I saw a tread on https://www.nairaland.com/6261124/1xbet-fraudulent of many other Nigerians who has become a victim of this systematic scamming and have long forgotten there money money please do help me to escalate this issue and see to it that I don't lose my hard earn money to 1xbet.

Right now 1xbet is asking for a Rotary hard copy of my passport and other documents that I have provided earlier and mail it through a P. O Box to an address in Ukraine. I did more search online for other victims of 1xbet systematic scam and I saw persons who had thus pass those stages and even mailed there personal documents and yet didn't receive there money.

1xbet is a scam please get your money out while you can I would continue to post on social media and contact relevant bodies who would help me get back my money

Thanks

Hello, in my account there is 175000 inr but they blocked my account by saying fake reasons. They aren't responding.the reason they are saying for blocking is that "I crossed their General T&C.but I never done anything against their General T&C.

Most of the gamling sites if you win frequently they will block our account after giving every cent in users account. But 1xbet frauds users by saying fake reasons. Please help. At least expose these frauds.

I deposited though bkash 8days ago 985taka and today 1200 taka. None of them were given to my account. I mailed 8days ago and knocked your support team but no response. Here's the details with screen shot.
1st one :

1. BDT Wallet No (user ID) :[protected]
2. Trans ID/ TrxID: 8J19LQ9BA7
3. Client phone no: [protected]
4. Agent phone no: [protected]
5. Bkash time and date: 01/10/2021, 9:18 PM
6. Amount: 985
7. Bkash Screenshot: screenshot is attached

2nd one:
1. BDT Wallet No (user ID) :[protected]
2. Trans ID/ TrxID: 8J86QTFS80
3. Client phone no: [protected]
4. Agent phone no: [protected]
5. Bkash time and date: 08/10/2021, 11:18 AM
6. Amount: 1200
7. Bkash Screenshot: screenshot is attached
Please see the following information and let me give my money to my account. Waiting for your reply

My account was already been verified 2months ago and again they have blocked my account.
Inspite of providing each and every documents which they need for verification, they still doesn't want to unblock my account.. I don't care if they don't unblock my account. I just want my funds which they have blocked from past 17days.
Till September 20th I have deposited more than 1million and they didn't had any problem when I was depositing. Suddenly they blocked my account for verification inspite having a verified account. Again I provided all the documents which they asked in all particular formats. They just have a common reply saying that,
"All requests are processed in turn. Please wait, you will get a notification"
"Your request has been sent to the specialists, wait for the answer"
They told me to msg in there official page I even did that, Nothing is useful.
I Request 1x team not to cheat anyones hardowned money and play with there feelings just by dragging them and giving fake hopes.
If there is anything wrong from my end please let me know.. I know u guys r playing around not only with me u guys r playing around with many customers like me.
U won't b having any problem when we deposit and lose.. the problems starts when we win and try to withdraw.

Yesterday, I send 1k to Manisha Limbu [protected]) for toupup my 1xbet through esewa but its been more than 24 hours I did not received any information on it. pls help

Hello

I recently placed a bet on cricket cyber league 19.

For 05/10/2021 match number 10.

Team 2 total runs over 163.5.

Team 2 ended up scoring 164. But still my bet was settled as a loss

Please help

I am attaching the screenshots as a proof of my winning.

Also i have attached betslip. Wherein its clear that they have wrongfully settled the bet.

Inplay screenshots also show how much team 2 i.e England scored

It has been 10days and apart from the standard response there is no initiation of refund of my deposit amount.

I've provided all the requested information through chat/email/facebook page

- Your account ID : [protected]
- Name of the problem : problem with deposit
- Amount of money : 99100 INR (49550 + 49550)
- Your payment system : NET BANKING
- Date and time of the first report to support team : 23rd September
- Screenshot of your transaction provided below
23rd transaction highlighted in red and 27th transaction Ref ID : 11000050493959IGAMBXMSB7.

both the time the merchant site encountered oops page . Bank has confirmed the transactions are successful

Please do the needful

Regards
Deepak

Can't blame me for not trying, i've complied to all your security department demands but they chose to keep nagging me asking for original photos I don't know about.
I've come to conclusion that I want your general rule 2. (31-32) apply to my account "If the customer refuses to undergo verification, the company reserves the right to void their bets... We also have the right to refund any amounts that are owed to us in connection with this duplicate account, directly from any of your accounts (including any other duplicate account)"

My gaming id - [protected]
Name - Suhas M
I requested to withdraw the amount 1950 INR around 23:17 on 28-09-2021 through UPI payment option, 1xbet gaming application is showing withdrawal successful and confirmed by the operator but I have not received any amount in my bank account(both screenshots are provided below). Its been 72 hours, these are the useless ticket id's they have given #[protected] and #[protected], am frustrated this is second time am facing this type of issue with your worst transaction facilities previously it took more than a week

Sir I was Deposite 2 time butt deposite not add my gaming id plz help me sir.

I have done cash withdrawal of 20000 on 27/9/21.
on 28/9/21 it says transaction is successful and completed, but no amount is credited to my bank account. I have even confirmed with my bank.
here are my details:
Id:[protected]
gmail:[protected]@gmail.com
phone no :[protected]
I have been trying to reach out via various forums but there is no response from your end. please solve my issue. I have attached the photo of my bank statement

Dear sir

2 days i contact email or chat but no reply
So why i compline sir
2 days over not solve my problem..
No calling my mobile ..
Now what i doing sir tellme
I am not playing 1xbet sir..

My id : [protected]

Trn id : 8IR2IP9TMO

My no : [protected]

Agent no : [protected]

Time : 21:16 PM 27/09/21

Amount : 12, 700 Tk bkash

My ticket with the above number was wrongly updated as lost instead of win.

I staked total fouls of under 20.5 in the match between Dynamo Moscow vs Rubin Kazan and at end of regular time, total fouls of 20 were recorded. However, my ticket was updated as lost and the figure incorrectly captured as 21.

Kindly find attached a screenshot of the match stats from 1xbet and LiveScore showing full match stats. Kindly review and effect corrections accordingly.

My member id is [protected].

l made a deposit using bank card but now l can't withdraw my money because there is no option for me to withdraw using bank card. The 1Xbet consultants said l should use another method to deposit money into my account so that l can be able to withdraw and place bets with odds of more 1.1, l used astropay to deposit money into my account and placed bets with odds of more than 1.1 but they are still refusing to give me my money back.

l spoke to the security department they requested my lD document, bank card and proof of deposit but still they are refusing to approve my withdrawal.

It's almost 1week gone and I'm still can't withdraw my winnings and my original money too I used to talk to the Security Department by mail and attached all documents they need but they still keep asking me the same things many times I saw the company logos every where in the club especially in Spain I couldn't believe they followed the scam way I'm so tired please help me ..thanks ...

Okay I first raised a complaint on 20th July 2021 on this platform. Today I went checking around and found out that the issue I raised had been treated as 'resolved'. First of all the issue is far from resolved considering what I was complaining about has not been corrected. My Gaming account is still blocked by the 1xbet team. They have refused to cooperate and no longer replying to my emails. I still don't have my money back! No one contacted me on the resolution of this matter so something feels kinda fishy on here. Either 1xbet is controlling this "supposedly" independent platform or someone was bribed.

My client id [protected] 1xbets gives me low odds due to my winnings. When we regularly win they decrease odds rates so this is unfair. Screenshot of my friend and my account is also attached where very clearly you can see that odds difference. So kindly take action against 1xbet. And give me normal odds like others.