Ackermans
Reviews and Complaints

We went to Ackermans Jan kempdorp (New branch) on Sunday 31 May 2020, to purchase a cellphone. We saw a picture of a phone that we wanted (Nokia C1) and asked if they had a demo model to show us, so that we can see what the phone really looks and feels like. The man who worked at the till told us that it would take 30 minutes to retrieve the phone from the safe, and we told him that its fine, we can come back in 30 minutes. When we came back after 30 minutes to view the actual phone, the man who had told us to come back after 30 minutes was busy, so we went to another staff member. a Lady who was standing at the door, (not really doing anything). and very kindly told that we just came to look at the phone quickly and that we did make an arrangement with the cashier earlier. She was VERY rude and told us in a demeaning manner that she can't help us told us "CAN'T YOU SEE THAT I'M BUSY!". And that we should come back after and hour (After we already waited for half an hour) Needless to say, we didn't even bother to go back, instead we chose to drive 20km to a different store (JET Stores) to purchase the same phone there.

After this incident I will NEVER shop at Ackermans again, seeing that their staff is to "busy" to assist or to communicate decently with customers. Also, I get the idea that they did not WANT to sell us the phone, even though they did have it in stock. I can't help but think that someone was perhaps trying to reserve the phone for a friend or a family member. I am utterly disgusted with the way we were treated at ackermans. Clearly, your customers mean NOTHING to you!

I would like to lay a formal complain against the Manager of Ackermans in Postmasburg... I went to the store to pay my account and to buy my kids some warm clothes I did not have a formal mask but I had a "doek" wrapped around my mouth and she let me in at the door while standing in the line to pay I realised that I had forgotten to buy socks for my girls so I went to take the socks and my doek slide of and my hands were full as I got to the line to ask my sus to hold the clothes for me so that I can wrap the "doek" back on tightly the manager tapped me on my back and told me to leave the shop infront of everyone in the shop I had to put all of those clothes down that I wanted to buy for my 4 kids and paying my account without having to explain myself as to why my doek is off my mouth. She has embarrassed me infront of many people I told myself she will see how my account will be payed and im not the first to complain about her is just that some people don't know the way to go. I am deeply disappointed in the way that lady has treated me since im forever buying my kids clothes there I will never sit my foot there again..
Regards
Michelle Kok
[protected]

I went to Ackermans Mall of the South

I bought 2 packs of topper biscuits date 04-05-2020 and found that the expiration date has passed the biscuits were suppose to be in store for purchase before the expiration date, only noticed when I was about to finish my second packet. And according to my knowledge the stores were sanitized and well prepared for us to go buy unfortunately it seems like some of your products in store were not checked. Please ensure that all product are checked for health safety.

Thank you

I bought a damaged puffer jackets for younger boys. It was a laybye I did and I paid it on 29/042020 I tried to return it the same day at Naledi mall and told me that they can't due to covid -19 I should come back. Then I return it at Eastgate centre on the 02th and they told me they can't take it because it's not their damages I should go back to Vosloorus. I never ever experienced such as I always buy clothes for my kids at ackermens my question should I stick with a damaged jacket.

I have a complain am 28 years old and 39 weeks pregnant i went to the mall to buy my unborn baby essentials in you store it was full outside mall therea were lines so the security said a pregnant lady doesn't stand in the line so i went inside the mall to Ackermans store there was a line outside. Am 39 weeks pregnant so i went straight to the door there were 2 man standing infront of the door they were speaking to each other i assume there were managers i greet them n ask them if i may come inside they said no i must stand in the line coz am not sick so i didn't wanna cause trouble so i just left i went to other store they allowed me in and i bought my stuff. I was so hurt really everyone could see am pregnant is this part of your policy in zevenwacht mall cape Town in Ackermans store

My Ackerman's account was handed over to you and I settled it in full last month, now I want to know if it closed and will not give me problems when opening a new credit.ID number [protected]

Account number:[protected]
Reference number:[protected]

Bongani Cumbane

I went to ackerman eastrand mall and laybuyed a few items but they ddnt have sizes I wanted so I asked them to check for me in the system if they can locate which shops have sizes for the items I want only to be told we have to call each and every shop, I was so disappointed as I ddnt have time to wait and in the laybuy an Item I thought was ringed was not I had to extra for what I ddnt budget. There was a guy Nelson who was visiting the store today that guy does his job with grate determination but the rest of the stuff sham they have an attitude problem they don't even greet. I need to exchange items I won't be going to all the shops in the eastrand to exchange few items. My email address is [protected]@gmail.com hopefully I'll get help and please update ur system

I paid my Ackermans acc via eft on 3 Feb 2020. The account details was supplied to me via SMS from ackermans. To this date, 26 Feb the funds still does not reflect in my account. I have called almost everyday and sullied ackermans collections with proof of payment. I still received calls and sms's that I have not paid. The call centre states they have received the proof of payment but due to a backlog the funds have not been allocated to my acc. This is very poor service from ackermans. No one has taken ownership and called me back. This is also not the 1st time it has happened to me. Why give people the option to make eft pmts but then don't allocate the funds... Where is the convince?

I went to ackermans festival mall to purchase a phone and after 2weeks I realise there was sonething wrong with the front camera.1st february I went to the store to inquire. I got there and explained my problem everyone there denyed seing the problem with the camera and we took pictures trying to show them the problem but they continued to insist there was nothing wrong with that phone, was there until closing time. eventually I decided im leaving the phone to get fixed. the lady said she will book it for repairs and it will take 3weeks to do so... yestday exactly 3 weeks later I got a call from ackermans festival mall saying the phone came back from repairs and I should come to collect. excited I took my lunch time at work to get there and get the same faulty phone I left. I explained to the lady that the phone was still the same and they again insisted that samsung has poor quality pictutes. I didnt take that and we took pictures again trying to show them the problem and later on another guy was called to assist and finally he saw the problem with the camera. and I wanted to understand why my phone was not fixed and he tells me the lady who booked the phone for repairs who was Tumi didnt say which camera was faulty so they fixed the back camera which disnt have a problem. so for 3weeks I waited for my new phone to get fixed only to have it returning in the same way. now im upset that they took my phone to repairs and didnt even get fixed. why did I suffer without a phone? now the guy tells me he will have to book it again for repairs and it will take another 3weeks. so il spend 6 weeks wothout a phone because their cashier didnt say what was wrong with my phone or because the repair people didnt do their job n thought I was stupid to say the camera was faulty, thats if it teally did go for repairs like I was told. the problem the repair people couldnt see the whole 3weeks was seen by a guy who works in the shop, they have the guts to call me and say the phone was fixed. so I buy a phone at ackermans n I dont have a phone that I payed for because their people are not doing their job. I bought a phone because I needed one now I cant do the things I wanted to do with the new phone. Lesego Mokgatle and my contacts are [protected]/[protected]. I called head office to lay a complaint but they said I should email. all I need is a good quality phone that I payed for and not excuses from people who dontvdo their job