Ackermans’s earns a 1.0-star rating from 477 reviews, showing that the majority of shoppers are dissatisfied with their purchases.
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poor service
I went to ackermans tower mall to cancel my lay-bye as I have lost my job and cannot pay any further. I meet two employees who gave me an extremely bad attitude one named Kgomotso. They told me that they don't have money on their tills and that I should come back later or another day. I then went back two days after and still Kgomotso was very rude. She...
Read full review of Ackermansunauthorised debit order for family protector plan by fsp consultant
I was in Ackermans Golden Acre store on Friday, 31st January 2020. FSP consultant approached me regarding policy, I said that I had an existing small funeral policy on my account. I could not tell her who the beneficiaries were and she said she could check. She requested my cell number and went to check. Then she returned and waited with me in the queue as she had to present client to the cashier to get the information. I was on a lunch break and in a bit of a hurry and I told her that. She then got a slip from the cashier and asked that I sign a policy agreement book that she had. I said for what? she said it was to confirm the existing policy that I had as it was done previously online, which I had told her and this was confirmation of that existing policy. I said No, as I do not sign anything that I have not read. She then said that I can take a picture of the document and that she just needs my signature. I said No, I do know my rights and I am not obliged to sign anything. She was very insistent but I refused her every time, I said once again that I was on a lunch break and I will appreciate a call later from an official and I will chat to them but I was not interested in signing anything when I know that I have a policy and why do you need my signature to see who my beneficiaries are. This persistant consultant actually followed me to the door as I was leaving saying that she had this printed form which I had to sign as she had printed it already. I replied that I do not have to sign or the time now and then she said, I can write on the paper that I did not want this. I wrote on this slip, "On Lunch, call me later". I now today, 3/02/20202 received an SMS that I now have a new Family protection policy and R109, 95 will be deducted from my account. Now, how dare she do this. I did not authorise any debit order. My signature was not on any policy document. And to take my banking details from my ackermans account to institute a debit order is unethical and definitely Fraud. I want this investigated as these FSP consultants need to be trained in the ethics of their job.
cellphone repairs
I bought a hisense phone and a month later the phone started giving me problem . On the 12th of December 2019 I took it back to the store in roodepoort van wyk street . The store manager Henry undertook that my phone will be repaired and in 3 weeks I'll receive an sms that I can come collect my phone . I have to date not received my phone . I went last week...
Read full review of Ackermanspoor service
On Saturday 18 January i went to the Ackermans Mayville branch to purchase some items. Upon us leaving the security beams went off and we were met by one of the store attendants. She took our items out of the plastic bag and abottle of cutex fell out and broke. Spilling cutex all over my navy blue Old Khaki sneakers my blue dennim and my socks. Thhe store...
service
On the 17th of January i purchases a pair of shoes from this store however i took it back because my child did not like the shoes, i was then told that i needed to bring the card with which i used for purchase on day 2 i went back with card and was told thag it needed to get loaded onto the card which i presented that was at half past 11 the morning, the...
Read full review of Ackermansexchange without slip
I bought clothes for my newborn baby in December and unfortunately I misplaced the slip however I was able to find proof that I paid with my card, the 2nd slip that normally comes out once you have paid by card. On the back of that slip it says you can exchange clothes without the slip but Ackermans Bayside Mall refused to do the exchange. So why does your...
Read full review of Ackermans and 1 commentcustomer service / accounts department
After setting up a RECURRING debit order in November I am receiving text messages saying I am behind on payment. Calling customer service was a waste of time as I was transferred to 3 different people each telling me something else. According to one I do have a recurring debit order and she does not understand why the debit orders did not go off and even told me it was set to go off on the 2nd of each month, but still transferred me to someone else. The next person then told me that there is no recurring debit order and wanted to send me the forms to complete so I do have a debit order. Why then did I spend almost an hour on the phone in November setting up a debit order? And why did I just spend almost another hour being transferred from one person to the next and eventually put on hold for more than 15 minutes where after the call was dropped?
This is unacceptable!
customer service
On the 31st of December i went to the store to use the voucher i won from mtn 25th birthday crush competition the teller didn't know about it she called the manager by the name Given to assist he also told me he doesn't know about it but he will call head office and ask because it could be a scam i awaited for almost 30 minutes went to spar to do shopping...
Read full review of Ackermanstablet
My son bought a new MOBICELL tablet from the store on the 23rd Dec 2019. On the 26th December 2019 my granddaughter pkayd a game on in sitting on the couch. She showed me that the tabled do have a black mark on the screen. When I took the phone a crack appears on the inside of the screen. My son toom it back to the stoir and the guy did not even listen to...
unethical behaviour
I visited one of your stores to return items which i bought on laybye, the issue was that the manager refused to give me a refund and she insisted that she will load it on a gift card and the reason for refusing was that when I went to take out the laybye I told the cashier I lost my slip and I paid cash and I was informed that I can return should there be...
Read full review of Ackermansinsurance
Hi I added up closing my account with account with Ackermans because I was paying my premium every month but the balance was not going down and when I wanted to close the account they told me I have an Insurance with of which I never know of and who joined that insurance for me. And my mother is having the same problem so I won't refer any one to open the account with them.
pajamas
I bought mickey mouse pjamas (shirt and pants) for a 5 year old girl and a lot of other clothes. Jackie legodi helped me but he did not put the pants on the plastic. I was not able to see it until I got home, I tried to contact the store but they dont answer their phone. I even sent someone to go collect the pants, they refused to give her. I'm staying far...
insurance scam and misinformation
Assisted at gugulethu square on 02/12/2019 Reporting a stolen card and open a new one.. They gave me paper to sign about insurance I refused and the assistant advised me it is just to receive docs otherwise she can not follow to the next step. Few days later I received an sms regarding insurance ackpol3473468 Thanking me for accepting.. I went back to the...
Read full review of Ackermansproduct
I went to Ackermans cradlestone mall, to laybye, and yesterday the 13th of December I went to take out the laybye. To my surprise when I got home, the short I laybyed was switched, instead of a short I was given a skirt, n the skirt doesn't have a price tag. Because cradlestone is a bit far from where I'm staying I went to the nearest Ackermans, and I wa...
Read full review of Ackermansagent extremely lack quality customer service, rude and ill mannered
Aphiwe Manzana called me today, Friday 13 Dec 2019 at 15:56, without providing any clear reason for her call - she started to harass me, raising her condescending voice while acting as if she knows me and I'm her friend.
Call her to order and she must never call me again. I suspect is the same gent who called me yesterday, Thursday, 12 Dec 2019 at 14:29 from 0314595482 behaving the same way. Kindly investigate this and address it with me urgently. From N. Goniwe | [protected]
poor customer service
am very disappointed with the stuff of Ackerman's in vryburg. they really can miss treat their customer. my wife went to their store to return the items I bought for my daughter only to find out the items are not the fitting size. she has a receipt with her and the items are still on a good condition and they have a price tag on. my wife waited there for...
Read full review of Ackermanscustomer service
I am writing a second email with regards to this store and I have not received any feedback!!. I went to ackermans on the 30th november to buy clothes for my daughter and also take out her lay bye for her sandle. The store was full and we stood in the que for a good 15 minutes, the tills were fast that I am not complaining about. When I got to the till, I...
Read full review of AckermansI want to return a cell phone I purchased
Hi I purchased a cell phone on the 23 november 2019, the box was opened by the person that assisted me at the store (worker there), my daughter is not happy with that cell phone, she wanted another cell phone a more expensive one, so i went to the same store on the 24 november to change the cell phone, but they did not assist me changing the phone, please...
Read full review of Ackermanslay bye refund and customer service
I did a lay bye which was expiring on 23/11/19. I was unwell and only went to finalize payment on 24/11/19. at my arrival i was told that the items have been put back on the shelves and that i must look for them if i need them. i was also offered a gift voucher for as a refund and i told them that i need to buy elsewhere and i couldn't use a voucher. the...
Read full review of Ackermanslayby cancellation and laybuy exchange
I went to Ackerman's at Ladybrand branch and wanted to cancel one of my two laybyes and paid-up the other one, and I was told that Ackerman's Stores is no longer doing laybye cancellations, I must first wait for the laybye to expire than it will be possible for the cancellation to be made, and on the laybye that I paid-up I wanted to exchange some items and...
Read full review of Ackermans and 3 commentsAckermans Reviews 0
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Ackermans Contacts
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Ackermans phone numbers+27 860 900 100+27 860 900 100Click up if you have successfully reached Ackermans by calling +27 860 900 100 phone number 59 59 users reported that they have successfully reached Ackermans by calling +27 860 900 100 phone number Click down if you have unsuccessfully reached Ackermans by calling +27 860 900 100 phone number 163 163 users reported that they have UNsuccessfully reached Ackermans by calling +27 860 900 100 phone numberCustomer Service+27 219 281 040+27 219 281 040Click up if you have successfully reached Ackermans by calling +27 219 281 040 phone number 107 107 users reported that they have successfully reached Ackermans by calling +27 219 281 040 phone number Click down if you have unsuccessfully reached Ackermans by calling +27 219 281 040 phone number 49 49 users reported that they have UNsuccessfully reached Ackermans by calling +27 219 281 040 phone number37%Confidence scoreInternational+27 21 937 2000+27 21 937 2000Click up if you have successfully reached Ackermans by calling +27 21 937 2000 phone number 0 0 users reported that they have successfully reached Ackermans by calling +27 21 937 2000 phone number Click down if you have unsuccessfully reached Ackermans by calling +27 21 937 2000 phone number 1 1 users reported that they have UNsuccessfully reached Ackermans by calling +27 21 937 2000 phone number
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Ackermans emailsinfo@ackermans.co.za100%Confidence score: 100%Support
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Ackermans addressAckermans Building, 4 Waterville Crescent, Kuils River, Western Cape, 7580, South Africa
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Ackermans social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 30, 2024 - View all Ackermans contacts
Most discussed complaints
They are quick to list you but do not delistRecent comments about Ackermans company
I'm complaining about the treatment u give to me I've paid my installment for my account but still I received intimidating message. My
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