Albertsons
Reviews and Complaints

I have been shopping on Albertsons store on Harbor str. for few months and every time I tell to myself that I will never go back. The service is just awful. No matter how busy the store is, they only have two cashiers working and most of the time they are the same people, an old lady and an old man (the lady is always nice) who barely move. Not too mention that the supervisor (or whatever that guy who watches people on the self-checking machines) comes, whenever there is a long annoying line and starts talking to the cashier, ask for $20 bills, whispering behind a very "important" piece of paper, which always has priority as it can't wait. The "stupid" customers should wait in lines and have patience. They simply have no respect for the client. I have witnessed ( it never happen to me) employee addressing to the customers in a rudely manner for couple of times. One time, I was waiting to check out and a couple entered the store. It was quarter to 11 and they were closing at 11. The bag boy yells at them that they are closing. They stopped in the middle of the hall, surprised when the supervisor tells them to go on, moment when the bag boy complains to the supervisor that he wants to go home. It was for numerous times when I had to put my merchandise in the bags while the helpers were 10 feet away gossiping and completely ignoring the cashier's call for help. It was also numerous times when I got home and noticed that some of the food was expired, and not two or three days before, but a month or two. I returned 5 bottles of chocolate milk because they were expired and I found them on the shelf again the next day. I took them, put them on the floor with a note saying "these are expired" and guess what? the next day they were stored again next to the good ones. i went to the manager/ supervisor and he apologized and told sometimes the employee miss the expiration date. I left a note that said EXPIRED! If they miss this, then maybe you should find other people to work there. I bough expired polenta, chicken, orange juice, etc. So, make sure you read the labels when shopping there because the employee "sometimes miss it". They have these campaigns all the time. I think I donated about $20 when one day I answered "No!" to the question "Would you like to donate a dollar?". More exactly I said : "I have already donated." The cashier lady looked at me like I was the worst person in the world. I asked whether there was a problem and she said embarrassed that there was no problem. I think this is pure beginning. I mean, if I want to donate, which I do often times because I feel I want too, then just let it be my decision. Why do you have to ask me every time, when it is more than obvious you have a campaign as the whole fricking store is covered in hearts with Johny's, Pitzy's, Mitzy's and the neighbor's dog names on them.
Ok, I can go on and on about this. I apologize for being this long, I just needed to vent.

I shop at the albertson on 720 3rd ave. in Chula Vista, Ca. store #is:06757. The store is now remodeled. Looks nice. Too bad you eliminated some products(liquid simmering incense annd stick incense) I now have to make a trip further out to K-Mart to finish my shopping. I was at albertsons yesterday aand wanted to buy an already cooked meat loaf. I couldn, t foer third time in a couple of weeks. 10:30 A.M. Had to go to yet another store Von's. No problem. I would rather do all my shopping at albertsons like I used to be able to. Gee, too bad things had to dissapear just to get anice looking store. These aren't the only things. Seems like albertsons doesn't want me shopping there.

I was using the self checkout and scanning my items as fast as possible. There was an annoying woman with her daughter apparently waiting specifically on me (even though there was 3 other machines!). I had used a basket and not a cart and did not want the basket to bother the next person so I put it to the other side of the machine. It was not in anyone's walking space. Out of nowhere the Albertsons employee monitoring the self checkout swoops in on me, grabs the basket with one hand, and with the other hand yanks out my coupon and then my receipt and stuffs them into my grocery bag! Then she follows that with "Is that all you bought?" and before I can respond storms back to her spot. Bewildered I grab my change and inch away from the machine and just as I pass the evil employee (as she gives me dirty looks) the annoying woman screams at me that I've forgotten my cash change and waves it around the air like she's fanning herself with it. The employee rushes over to the annoying woman, practically knocking me over, and makes a grab for it. If I hadn't been on her tail she probably would have pocketted it! Good grief.

Well, I am still hungry at the grocery store! Two years later, I am still having to ask to go to lunch like a "small child". Now, I have to "check in" with my black female boss before I can start the day... I am a 39 year old white male, (working on a Master's Degree) who is a victim of reverse racism.

As a manager of the store, it is my responisibility to report "theft" whether it is happening inside or outside the store. Yesterday, I worked a 9hr. day with NO LUNCH BREAK due to the fact that I was being punished by my boss because we lost three employee's due to theft, and they were terminated. I was told to work in this department the rest of the day, and asked on numerous times if I could grab something to eat... NO LUNCH FOR ME!

This is just another form of punishement for being born white... Now, I have to check in, ask to go to lunch, guess when my days off are most of the time, and now I have to guess if I am going to be able to eat! One employee was told by her that she was NOT ALLOWED TO GO TO THE BATHROOM! We are all adults, and now this has moved from ridiculous to illegal!

If this was happening to her (BLACK) ###, you can bet that something would be getting done to prevent this, however, since this is happening to "us WHITE folk" I guess we just have to wait and take this abuse until someone does something drastic, or someone who reads this can make a difference!

Will someone please tell the store director here that slavery is dead and over! Then maybe we can get someone in this store that can run a successful store without racism and without a threatening work environment!

I can understand the frustration of bad customer service but when management and the owners main focused is to cut labor that means less help and more WORK LOAD for all the emlpoyees that are considered full time, then I hope you can understand why it almost always seemed like you are a bother.

When you worry that you get yelled at the next day for not doing your job because you spend all of your day pointing products for customers, either way, the company just makes you feel bad about yourself and so does the customer.

The management tells you drop everything that you are doing for every customer but they take away all the help so you can ran your department smoothly - the company is itself is a NAZI operated business. Because of the economy you are forced to keep a job that makes you feel worthless no matter how hard you work everyday, at the end of the day, you don't get BREAKS and no COMPLIMENTS.

The store is clean, the prices o.k...but the service is sooooo Bad. Employees have no respect to customers, most of the time busy gossiping and joking about customers...Have no respect for differences or anyone, and show no mercy to moms. Seems that they are not trained or have no leader to direct them..even managers having the same values and encouraging that. Employees are not in a good level, or trusty to be with customers. Poor poor store, not recomended to anyone. I'm going to move to a different locations, because i can't handle these people anymore.

I was being checked out by a cashier named Vanessa at store #6523 in Rancho Cucamonga, CA who made several nasty comments when I pulled out my coupons. I didn't have a large number of coupons and I handed them to her neatly. She said, " You shouldn't be able to use that many coupons because that would be like getting the items free" I said I only have 5 coupons plus 3 Catalinas that printed out on a previous purchase. I paid for my items and when I got to my car I decided to go back and get some diapers. I then went back and purchased 3 packs of diapers and used 3 manufacture coupons, she then called the manager up to the check stand and asked if I could use the coupons, he looked perplexed and said of course. By this time I had enough of her comments and asked the manager if they accept coupons, and he said that they did and there was no problem using coupons. I said o.k because if it were a problem, then I would take my business elsewhere. There are 5 other stores within a 2 mile radius that I could go to and I chose to give my business to Albertsons. Not only did she embarass me in a line of people, but she definately makes me think twice about shopping in a store that makes customers feel like they are doing you a favor by accepting manufacturer coupons. I know that stores get re-imbursed for coupons at face value plus an 8cent handling charge, so why in an economy like this where businesses are struggling and people are trying to cut back where ever possible would you have checkers like Vanessa who treat paying customers like myself so disrespectfully? I wish I could e-mail the store director, Mike Wheeler, myself but don't have his information. I will also be sending a copy of this e-mail to Albertsons President, Lawrence Johnston and CEO Robert Miller. I am just appalled and hope that Albertsons educates their checker, this one in particular on the basics of customer service.

I shop at my local Albertsons often. Fri morning I went through their self check out. I was using two of their coupons on the paper for potatoes and cheese. I scanned the first one for the potatoes, and only got credit off one bag, was not able to scan a 2nd time because the machine kept telling me to insert coupon. Where you insert coupon, there is a note stating we need to give the coupons to the cashier. So I finish my order and give the cashier my coupons and mention I received credit for one bag of potatoes already. Cashier tells me to slide my debit card. So I do, and then ask if she is crediting my coupon savings of $5.49 to the debit. She said she is, and I asked how long before it shows up. She said instantly. Well it isn't instantly. I came home later that day and checked my account, no debit of my coupon savings, not to mention their bank also is holding $1.00. I called customer service, they gave me the name of the book keeper. I called and spoke with her and she said, usually it is in minutes. Then she said we have the option of debit or cash. I told her there was no option given to me. She said if it is not in there Monday to let her know. I just called and there is not a pending of my coupon savings at all, and my $1.00 is still being held. I am not happy! The option should have been given to me, it wasn't. Now MY money is being held, plus not being put in my account yet, therefore, feel like I have been ripped off a little bit, because until I get that savings in coupons, I have paid full price. This benefits Albertsons, because every day they hold my money a little longer, they get a little more interest on it. We are in a recession people, that is why I am so upset. I will not shop with them anymore after this. If you can't trust your neighborhood grocery store.

Watching manigment hurass the only blk male while he bags for four cheakers i watched a miss walker yeal an imberess this young man as he is understress, he ask me for me to be a witness an i gave him my number an name so he could contact me if he need a witness ive been going to this albertons for 3years now an ive never seen such bullys pic on a man befor what ever he did wrong they took it over bord an i exspect to hear about the disapnary actions twords the lady no one should be dissrespected like that.

I am a regular customer in the Tyler Store. My experience in this particular store is always very frustrating due to sales items being correct per the add. The Managers are usually very helpful and listen to my concerns. However, Customer Service on the front is very rude. These employees act like my concerns are interrupting them from their conversing among one another, and their eating behind the counter. I was needing to cash out a voucher. and was told, "the employees that work back here can not service you and are not even here. It was 1 minute until opening, and 5 minutes later the same two employees came back and cashed my voucher. What kind of customer service is that? What is one minute until opening? I feel like they could have handled my needs then ; not 6 minutes later. One lady in particular always has a very unfriendly expression on her face when she is approached to handle my concerns. I do however have a wonderful and very friendly experience at the check out; two checkers in particular are always there, and always very friendly... YOU need more like them.

Albertsons has been luring me into the store for 3 days with a daily "buy one get two free" coupon offer. Their coupon on shrimp was only good today, so last night when I was at the store I checked out the price of the shrimp: $11.98 for a bag. That would be a good deal. Today, when I went back to the store to buy the shrimp, the price tag from last night was missing & the bag of shrimp rang up at $14.98. So buy one get two free is no longer a great deal. Shame on you Albertsons! Bad behavior!

Refused to sell beer to a 29 year old who shops there twice a week since 4 years and showed valid ID. Reason: Was accomponied by 2 family members (both in their late 20s also!) which were from Europe and didn't have a FL DL.
Nevermind, they don't even drink and they weren't the ones buying the beer. Supposably this is Albertsons company policy.

I was in your north college Albertson's in Fort Collins Co just picking up a few items on my way home from a hard day's work. I stopped at the Deli and tryed to order some lunch meat. The Deli manager "Bev" was going off on her employee's on how they are not allowed to take a break or lunch until after 7 PM. It was shortly after 3 PM. Are you really so hard for money that you dont allow your employees to have breaks? I also do not understand how you can keep help. I would never allow an employer to talk to me that way. Do you think that because someone works for you that makes them crap? I talked to a manager up front "Dawn" and complained about the treatment in the Deli Department. She said she would address it with Bob the store Manager. I was in again and "bev" the Deli manager was again publically yelling at her employees' I will be telling my friends and coworkers NOT to shop there. I don't care to hear about private ILLEGAL acts after a hard days work. I would also like to know why she does not have to wear a hat, hairnet or gloves while waiting on customers.

I had a checker make an error on my grocery order. I only discovered the error after she completed the transaction. I ask for a correction of the error and was told I would have to go stand in line at the customer service counter; she did not have the authority to correct it. I ask for a manager, which she called (three times) and I stood there for at least 15 minutes with no manager ever coming to the check stand. I was furious! I stood in the line at the customer service counter and got my money refunded. I was very rude to the young man at the counter and he asked if I'd like to speak to a manager. Still no manager in site! I was so angy over something that should have been handled without incident. I don't think I can ever go in an Albertsons store again.
Hey Albertsons - you save lots of money by by not paying your employees and management enought to give a ###!

Hungry at the grocery store!

I am 39 years old and work at a local grocery store. For the 9 months, I have to work 9-10 days in a row until I receive (1) day off...
I have to ask if I can go to lunch (like a small child), and I have to guess when my day off is, because I am not provided a schedule until the last minute. When I try and look for it in the computer, it is encrypted so it can't be opened, or not there at all...

You would think that I might be a cart boy or floor sweeper, however I am a member of the management team at this store!? I have the pleasure of watching my manager of the department: enjoy (2) days off each week (average), leave early (and the director thinks he works his full schedule), and makes a bonus off of the work of his employees who do most of the work.

I have the pleasure of balancing a family around the (1) day off I receive every two weeks, if I am lucky... I have to be hungry at the grocery store until I am given "permission" to go to lunch... I have to stay late at the last minute, and work a 12 hr. day when management knows in advance of a change of the schedule and doesn't bother to tell me...

***I tried using the corporate hotline, however it has been over a week, and I haven't even received a phone call... However, if I was the black woman, and she were the white man, this would probably make the newspapers and get some respect/attention... ***

P.S. Yes, ontop of all of this, I have to put on a happy face for each customer who comes into the store!

Brought gift cards on line for $150.00 as gift for son in Reno Nv and it showed on the website store was at 10500 N Mc Carran Reno. He received the cards and went to the address listed on the website and the store was not an Albertsons, but like I said showed on the website it was. He needed the groceries and I am very upset that you would sell gift cards knowing no stores were there. By the way the store is still listed on the website today. Now he must send the cards back to me and I believe I should either be able to get a refund for them or some sort of credit. This was entirely uncalled for. I called the toll free number and they said they would send you an email but I have not received any response. Please contact me about this.

My wife and I have shopped Albertson for over 3 years. We bought app. $100.00 worth of food and when we checked out, found my check had been denied. All the groceries that had already been bagged had to be returened. It was the most embarrasing moment of my life.