Albertsons
Reviews and Complaints

Date: 12/2/2022 Delivered: 12:13 PM Order #[protected]

I am a senior citizen who is disabled and confined to a wheelchair. My mobility is severely limited. Consequently, all necessary goods are delivered and handed directly to me by various and numerous vendors/delivery services.

The delivery person did not ring my doorbell as instructed and left nine bags of groceries unattended on the landing which left the items subject to theft. Additionally, the bags blocked my neighbor's door and mine.

In the event of an emergency, we would be trapped in our second-floor apartments as there is only one exit. Please see the attached picture taken by the delivery person. Rather than ring the doorbell, a picture was taken.

It is crucial that delivery is supported by audible notification and items are handed directly to me.

Thank you for your consideration.

Regards

I was in Miles city Montana and went to pick up a few items and use my points before it expire and when i got in line i had a free salted Carmel creamer free for using my points and at the end it didn't take it off and the cashier said I didn't click it and i know I did so the cashier took it off and kept the creamer and when i got home it showed that the points was used so i lost the item and the points. when i got home i put my bread in the freezer and left one out and found out today it was all molded and look at the other one in the freezer and it was moldy. this is disgusting and I know I ate at least 2 pieces of toast with moldy bread. With the price of grocery these days i cannot afford to just throw my money in the trash. I usually shop in Glendive but had a appt in Miles city will never go back to that store again

thank you for your time, Cindy Breitbach

I popped in here pretty regularly over the years, because it's convenient on my way home.

Tonight I had to pop in for a handful of items. I was sadly in Ruthies line again, I have always tried to avoid her as she had previously been rude to me and a client I had brought to do shopping.

Ruthie was very friendly with the customer in front of me, even going to the next isle over to grab her a few candy bars. My turn now and I bought a reusable bag, she didn't bag anything. So I asked her, do you guys bag for your customers; no answer and she looked right at me. So I had to bag my own.

Paid and 'waited' while getting my keys out and putting my receipt away. I wanted to see if she was going to bag for the customer behind me, and sure enough not only did she bag but she was so happy and friendly. It was then that I realized she had bagged groceries for the customer ahead of me as well.

Now is a good time to mention I am white. Guess what, the customer in front of me AND after me were both black women.

On the way out I asked security who the manager was and he wasn't sure who was on duty. So as soon as I got home I called. Manager was on break so I called back. I spoke with the manager on duty and she was pleasant and though her management level couldn't do much she gave me direction and answered some questions for me; confirming the store number, store directors name and the number for corporate that I found on the receipt.

I look forward to speaking with the store director and getting ahold of corporate. Funny how the manager on duty said the name of the cashier, she knew and I had not told her the time or checkout line I went through; what's that tell you. Says to me Ruthie is an issue, why is she still employed there!?!

I purchase a gift card from Albertsons, in Laguna Niguel and the card is missing some of the numbers on the front and the security code on the back. Within an hour of my purchase I was back at the store and showed them the card and they told me it was now my problem. No refund no new card. its my problem now. I have to work with the card company to get my money or a new card from them.

I live 20 miles outside of town so I am really upset when they will not give me my prescription and I have to make a second trip to town. It has happened twice now. Their lunch time is 1:30 to 2:00. The first time it was 13:32 when I arrived and 2 employees were chatting behind the counter but refused to give me my prescription even though I begged since I was from out of town. The second time I was standing in a line waiting at the pharmacy and someone came around from the pharmacy and told me and the customer in front of me to come back after 2:00 because they would not be able to get everyone in line done before lunch closing. I again protested because I was from out of town and this was the second time this closure for lunch has affected me personally. I would think that when there are 6-7 people standing in line and they “have” to close for lunch at a specific time that they would try to maybe use of an additional register and get these people their prescriptions. She said she “had to follow Corporate rules”. Why does this pharmacy have to close for lunch? I have worked in health care and care doesn’t stop for lunch. People take their lunches as they can. So yeah you may eat alone for lunch. The whole store doesn’t close down for everyone to go to lunch together! This is ridiculous. Also I had already been delayed getting my script by a week. My doctor had sent a script renewal but instead of them using “GoodRx” again they tried my insurance and of course it was declined. So they did not order the med until I called to find out why I hadn’t received msg that it was ready. So by the time they ordered and filled when I finally got to town I had to leave without and now will have to get a special trip just to pick up this prescription that I have now been without for over 10 days.

The worst corporation so far when trying to converse about a procedure set in place by corporate decision makers, when it comes to customer service and hearing the concerns of the drive up and go policy that corporate has put into place. It is nothing more than a game of smoke and mirrors, and if the customer is not mindful of their grocery order, and does not take the time to review their receipt, this corporation can get away with overcharges, which for me personally, in my last online order alone, resulted in an increase of 54.86% more than I was suppose to be charged. And, this is not a one time event. It has been an every grocery order event. So why did I continue to use this service? Simple. COVID. Which seems to be particularly attracted to me regardless of being vaxed and masked. So this is a valuable service to me, and the management at the local store level makes the errors right by providing refunds. But the time it takes for me to complete my online order, then copying my order to ensure I have the "evidence" of what I actually requested as my purchase, and then having to review my order which consistently has significant pricing and product errors in the stores favor, and then taking the time to call the store manager, go over my purchases and the errors of having received grocery items that I did not want and have paid a higher price for, has finally outweighed the risk of me shopping in person and risking COVID. I can brave walking into MARKET BASKET where the prices are traditionally and significantly lower than SHAWS/ALBERTSONS. I can order online drive up services with HANNAFORD where, although I pay a $5.00 fee for this service, and the store doesn't have the same convenience of time slot availability, and whose prices can be slightly higher than Shaws/Albertsons, I never have to worry about consistently getting overcharged and I am respected with my choice of NO SUBSTITUTIONS, when I put it on my order.

Tell me Albertsons Corporate, why do you offer a "Don't Substitute" option, when you instruct the local level stores to give the customer a substitution anyhow? And then UPCHARGE THE CUSTOMER?

Why did you upgrade your system to offer "selection alternatives" when you instruct the local level stores to ignore substitution requests? And if that selection is also not available, UPCHARGE THE CUSTOMER with another product?

I don't want to keep items I have no use for and still get a credit. To my way of thinking nothing is free, and somehow you are offsetting this way of doing business. Maybe you are making up for the "losses" by increasing prices to your customer base. Maybe you hold back on raises and bonuses to your front line staff who deserve to be paid for doing a job that daily puts them at risk for not only COVID, but also for the prevalent customer abuse that is all too frequently occurring to people in the customer service industry.

Whatever it is, the integrity is not there and I can no longer, in good conscience, support a business that practices "deception", or, who at the very least, does not respect their online customer base grocery choices and does not honor the system that they put into place. SMOKE AND MIRRORS.

Purchased a $100 gift card Visa from the Eagle location on 7/31. Tried to use the card but said I needed to wait 24 hours on the back of the card. I tried calling the 800 # on the back... no answer for 2 hours. Now the number is no longer valid. I then tried to check the balance that came up 3 days later at 2 cents. So I took receipt, card and confirmation of payment to the store. I was told they couldn't help me because they were the 3rd party vendor. I laughed and said every item in their store makes them a 3rd party vendor. I spoke to the store manager Kyle who told me he couldn't do anything for me because someone used the money at 3AM for a illegitimate site for 99.98 ! This is the second time this has happened to me and this time I am not just eating the cost. I am going to contact a legal rep and see if there are any other people out there that want to join me.

This has been an ongoing issue with the same employee of the pharmacy I switched to about a year n half ago, the past few months have been the worst. This employee has double charged me on more then one occasion, held my scheduled deliveries back and even double filled a controlled substance prescription in the computer somehow, which I obviously couldn’t have done myself and used one of my refills.

He has now returning my prescription to stock after it’s entered the processing stage. 3 months in a row he has now stopped my prescription from being filled after it’s “being processed” for more then a day or 2, at one point he held it for over a week before filling it. Last month I noticed it happening again and when I called no one even asked my name/birthdate, he got on the phone and knew it was me stating he’d pulled my prescription back once again. I went to put in for my refill just now and he has me locked out of my own damn prescription. It states that my prescription already has a fill request and is being processed. Which it is not, but I can’t even request my own medication to be filled that I actually need. I take ONE a day and can only take ONE a day and get a 30 day supply.

Who gives a pharmacy TECH the permission to dictate my medications that were prescribed by my doctor? Yes, he’s not even the pharmacist, he’s just a tech on a power trip! I have made complaints to the store, called sav-on numerous times to complain and made complaints to just about everyone I could contact and it’s resulted in him personally attacking me and keeping my prescription from me. I have screenshots showing I entered the orders, they were run through my GoodRX and then reversed back into the system until he’s decided to allow it to go through I’ve had enough.

The weekly ad comes out and I go to the store that day and you do not have in stock. This has happened numerous times. What is this a bait and switch practice!

Needles to say I traveled for the item and now need to purchase something simular which is not on sale. 6/22/22

Two different signs with 2 different prices for cigarettes. Cashier "Jazmin" smarts off and tells me it's that big of a deal when I told her to charge the lower price,but she charges tge higher price. It's not a big deal to her, I go in everyday, they can't seem to get their prices right, the shelf and what it scans. This is nothing new with this albertsons in shreveport on Southfield. Mos t of cashiers are complacent, they've been there so long, with no good management evidently. I've been a customer for 40 years, but ask myself why I go there when I leave mad everytime

I shop your Escondido store and have been for a long time now as you are close by. Most of your employees are great. There are a couple, though, that I think are just so unfriendly and never look happy. A woman in your produce department makes feel stupid whenever I ask where can find something. I was in there this mourning and she was talking to another employee horrible! out in public for all to hear. Not only was I uncomfortable and embarrassed, im sure the woman she was talking to felt worse. She never looks professional when I see her there... hair hanging down, attire tight, ect... I'm writing this because it is not the first time she has spoke to me that way nor the first time I have heard bad mouthing. This last time I said I am not biting my tongue anymore. Myself and the workers should not be addressed like that. I have seen some great faces leave your store and I wonder why some are still there?

I live in Silver City, NM. I went shopping yesterday, May 2nd, and bought a package of two Steaks. The looked marbled, but now I know it was probably sinew, and were relatively lower priced. I have been buying lower priced steaks there for about ten years. Today I cooked one up. I couldn't even cut it and went back for another knife. I ate about a quarter of it between my Dog and me. I couldn't even chew it and put the rest in the fridge to cut it up later for the Dog. I had the other steak to make fajitas or stir fry, but now I know that will be impossible as they were so tough. I am so disappointed as I feel that I have gotten taken advantage of. I feel that meat was ONLY good for ground round and they sold it as steaks for their profit margin. I always said corruption begins at the dog catcher in town. And now I know corruption can begin at the meat market too. They've Lied, deceived and been corrupted by price increases to give out that terrible meat that no one has any right to have. You couldn't do anything with that meat but fry it because it was as steak, and it was inedible. I am really embarrassed for Alberson's as I am to myself for buying it. I had always been proud of shopping at Alberson's till about five years ago. When I found out they had constantly been ripping me off on the buyers receipt and raising prices astronomically. What a way to lose customers. Anyway. I'm going in tomorrow and giving them back the other "steak" I have and telling them to do with it what they want, because I am totally disappointed in them. But I don't think that will make a mark, as long as revenue increases. I don't even know if they'll get this message.

This pharmacy is and has been under staffed, for years. High turn over of personally. Mist are rude and condescending. Wont volunteer any information as to why your mefs are not ready even after waiting the three days. For example I had tw prescriptions called in to the pharmacy on Tuesday the 19th. When I went to pick up the medications 3 days later, only one medication was filled. Nothing special about either medication. The clerk just rang up one medication. Did not offer any explanation as to why I didn't get the other one. I asked what about the other medication, she did not know, said maybe we had to order it, or just not filled yet, then she she said we are short handed. Never did tell me when it would be ready, even after asking her. This Safeway pharmacy has had many complaints for being unprofessional , and not informing the customers.

On Jan 8 2022 I fell at Albertsons on Country Club Dr. in Ranch Mirage, Ca.

I fell on my face, injured knee, wrist and of course nose and forehead. Jessica who works there tended to me and filed a claim with Sedgwick. It was a horrific fall.

For two months Lindsay at Sedgwick and I communicated phone, text, email. Now she says Albertson insurance is not responsible and told me to contact people who waxed floor.

This is distressing, stressful. Just to end this stress I have told her I would settle for $5,000 a paltrey amount. I have not heard back.

Please contact Jessica at Albertsons. She can tell you how horrible the fall was etc.

I want to settle this asap. Please let me hear from you

Rita Seger

March 11th we walked in with handicap son Mr Skippur Stubblefield so he could pick up his medicine at save on Pharmacy Albertsons Royal Av. Pharmacy window said put on a mask, I told them Skipper doesn't wear masks you can't force him I can't force him. They would not give his life saving medicine because he would not put on a mask they pointed and said to me tell him to go sit down. very rude humiliating. I told them they can't force him, they turned backs on him. This is an illegal action to treat a handicapped person in such a manner in public in front of others.

This is a complaint about a pharmacist at Albertsons/Savon’s located at 2910 Bicentennial Parkway, Henderson NV 89044 and I have attached a letter below.

Dear Customer Service,

I unfortunately am having to spend my day filling out a complaint form because I was finally pushed to this point by Eugene L. at Savon’s.

I went to Albertsons/Savon’s pharmacy (2910 Bicentennial Parkway, Henderson NV 89044) today 2/26/22 to pick up my prescriptions. I always use GoodRX coupons when picking up my prescriptions.

Upon approaching the counter, Eugene L. told me he was having a bad day and not to stress him out. I didn’t realize he was going to escalate the situation when I handed him my coupons. It was almost as though he had never seen a Good Rx coupon before.

He berated me on my use of the coupons which I have never had a problem with before. Good RX coupons do have an expiration date so the coupons that I brought into today had expiration date of 3/04/2022… Current.

Eugene seemed confused when I let him know the coupons were current and he became belligerent with me. He was only able to apply 1 out of 3 coupons . The head pharmacist had to intervene to complete the processing of my prescriptions as Eugene was out of control to the point where he couldn’t finish the transaction. I was scared and left in tears so I went ahead and paid full price.

This has happened before with Eugene but I let it go. Now I’m finally filing a complaint. Unacceptable behavior from someone who works with customers!

Thank you for your time,

Susan Cantu

Ordered ham hocks for pea soup, peas came, not ham hocks!

Order beef and barley soup, got chicken soup

Ordered temptation cat treats, got nothing

Got just a few things I ordered, tomato sauce and such.

NOTHING I really wanted/needed.

Even so, made me pay for delivery (of almost nothing I ordered.)

Never, never, never, will I order anything for delivery again!

Walmart, here I come!

I went to the Albertsons in Cedar Hill, Texas to buy cat food. I purchased 22 cans of various flavors of Fancy Feast, which were marked as $0.99 on the shelf. On the same visit I also purchased 8 cans of Friskies canned cat food, which were marked as $0.89 per can on the shelf, and a bag of Meow Mix, which was marked as $17.49 on the shelf. When I got to the self-checkout, I scanned my Rewards Card, although the shelf price didn't note a price difference, the Fancy Feast rang up as $1.09 per can, the Friskies as $0.99 per can and the Meow Mix as $19.49. I called the store employee over and told her of the problem, which she entered a code and discounted the price difference. This is a recurring problem with this store for both cat food and dog food, to the point that I rarely shop at this store anymore. I used to live in Duncanville and shopped at Tom Thumb almost exclusively, and never had this problem.