Albertsons
Reviews and Complaints

Tonight at the Albertsons on Ryan Street in Lake Charles Louisiana. I was standing in. Long line at around 730 pm as there was only one checkout open. An employee of the store called one of the cashiers, who was on the floor stocking, or he could have even been a supervisor and whispered (not discreetly )I might add to check her out so she would not have to wait in line. He did. She proceeded to grab her things say goodbye to the cashier who's line we were waiting in and leave. I waited to see if the man would see our faces of disbelief and offer to check us out but he did not. Albertsons this is not very professional.

I was cashing in my Wic checks and the cashier made a rude comment saying, " I think the machine should only print out coupons if you're actually buying something." This happened around 9 pm and she had grey hair. I believe her name was patti but I am not sure. There was no need for her comment. If she felt this way then she could have kept it to herself. She knows nothing of my situation nor is it any of her business. It was overall very unprofessional.

I live close to Tom Thumb and am therefore unable to order delivery from Albertsons. Tom Thumb does not offer the same sale prices so I really don't have a delivery option. Disappointing.

I think I should be able to order from either store even if the groceries will be pulled at the closest store.

Thank you for your attention to my situation.

While checking out, it occured to me that the amount was incorrect i politely asked the cashier (Mary, no employee #) to check to make sure that my coupons had come off, i use the Just For U application every week and apply my coupons days before entering the store. I entered my coupons on Nov 30th on the app. The cashier became rude and said she did not know anything about it and called over the manager. I did not catch the male managers name but he was also rude and asked for my phone to prove that i had indeed selected the coupon (15$ off purchase of $100 or more.) I had left my at home so i was unable to provide it. He regrettfully gave me the discount stating that "anyone could just say they had one." I have a screenshot of the application showing my coupon that i could send in as well. Not to mention being charged twice for a can of Beef Ravioli and not honoring that coupon as well. The manner in which I was treated was completely unnecessary. Perhaps Mary needs another traibing course? Ive never had issues with any other employees or redeeming my Just For U coupons (that I spend hour selecting every week). Any help you could provide would be very appreciated.

We live in Vista CA and have shopped at our local Albertsons for more than two years. I should also mention that I own a Vending business and have bought all my Soda products in this store at the volume of 100 cases a week.

My wife and I had our first poor experience with a Rotisserie Chicken that upon opening at home we discovered was half eaten on one side and completely dry and... on the other. We returned the chicken with little sympathy from the store manager. His only request was that we did not contact cooperate due to the fact it would deeply impact his Job, so of course we did not. Refund received and we moved about our day.

Second issue, I stooped by to pick up 20 cases of Soda for the business and decided to grab some Granola made by Albertsons. On the way home without looking at the container I started eating the Granola, noticing it was a bit chewy but not paying much attention. Upon my arrival home my wife looked at the expiration date at noticed it was 3 weeks past! Thats rite, 3 weeks expired at the time of purchase. Again talked to the store manger, we were asked once again not to contact cooperate, refund received.

The most recent incident, my wife bought 2 LBs of ground beef packaged by Albertsons the previous day. when I proceeded to open the meat that night I found the center to be rotten, green and brown! Thats rite, not on the outside but in the middle. I sold food for years and have a clear understanding of what fresh and rotten meat looks like. Once again we contacted the store manger and received the same response. This is obviously a store wide issue and I will be sending my pictures and complaints on to the USDA and consumer affairs.

Please beware of the food you purchase, eat and cook from this store. See pic below.

Date 11/21/16, 10:55pm
M.O.D- Sonja
Location: 9650 Airline Hwy
[protected]
I walked in the store at exactly this time before closing and I ran in to buy a few alcoholic beverages for my home. I had two other people with me in the store and they walked over to the liquor section with me. They were giving me suggestions on what to buy and I was indecisive but in the midst of that, the manager Sonja walks over and goes "Um, mam its 11:00, we close at 11" with an attitude in her tone. But we apologized and said okay we are on our way out. I was the guardian responsible for the two people with me because I was their ride home from a birthday dinner. Because they were not of age to purchase I told them just wait for me to check out and ill be done in a minute. So they waited by the door and I instantly hear the manager spark an argument with them as I'm checking out. She had a very rude tone and insinuated because one of them "touched" the bottle, that they may have even been attempting to steal! So when she was yelling "Where are the bottles !" The cashier and I showed her that I was paying for them and then she insisted on carding everyone present. So at this point I was highly frustrated because the machine was processing payment as we were standing there and it was obvious no one was capable of doing anything because we were the only people in the entire store! This manager then argued with me about carding them when I kept it no secret they were not old enough to purchase, they were not involved in anything concerning the alcohol and for that reason she should not have been acting in such an unprofessional manner. Some disciplinary action needs to take place because this is not the first time I have encountered bad customer service at this store, but this is the first time I have encountered this situation and if anyone needs to speak with me, please feel free to email me [protected]@outlook.com

I was at the check out stand and the cashier, Julie P, began conversing with customers both ahead and behind me. The conversation was in reference to Donald Trump and those that were against his presidential win. All three (cashier and 2 customers) were ranting about how great it was that he won and those that were angered by it should leave, it was not their country and his win was the best thing to happen since Bush. the conversation narrowed down to a racist rant that incited all three participants.

I will NOT inform you of my nationality, race or ethnicity as I do not see the importance is such details. What I will tell you is that as a paying and frequent customer of Albertsons, going to the grocery store every morning is neutral and the last thing customers want to hear is an employee of this large chain engage in racist, fascist and bias conversation. Just as I do not want to go to my bank, gas station or movie theater and hear that the employees are referring to "opposing and minority" clientele should leave the country. Not to say that employees should not have an opinion or theirs does not matter, I would just prefer to not hear about it as I am paying for my groceries from a neutral place. Keep your opinions at home or where you deem it proper, but I guarantee that the CEO or those in high standing with this company would feel the same.

I shop at the Albertson's on Perkins Road in Baton Rouge quite frequently. I have never had an issue with the store until recently. Last week (11/8/16) as I went to check out the cashier was scanning one of my items and realized it had already been opened. Last night (11/14/16) I bought a few things and noticed after I had gotten home the buttermilk I had purchased expired in two days (11/16/16) but thought nothing of it because I was using it for a recipe that night but it smelt awful and was noticeably ruined. Also the coconut water I had purchased expired in March 2016. I have also picked up packages of spaghetti/ guacamole/taco seasoning mixes that are past the expiration date that I have put back. Again, I have always been pleased with shopping here but this is unacceptable. I have attached photos below. I hope you take this complaint into consideration.

Albertsons on newport st, santa ana ca 92707.
Im Hispanic and if I walk in with my wife, to see what I like to buy. I don't appreciate your cashier following me like if I'm a criminal. Or appreciate her screaming 10yards away from me and my wife with her tone of voice saying "Do you need help " after she was following me around. If she is a cashier she should be at her work station taking care of the customers and not making me feel like I'm stealing something. Me as a customer have not felt so embarrassed in my life since that morning. Please make sure all your employees are all train properly to learn how to speak to people and not make them feel like they are going to steal. Please go back and have them train properly or send them to classes to learn how to deal with people of all color amd races.
Thank you for your time.

You need to shut this store down racist rude customers I have seen at this location in Dallas, Tx off of casa Linda need to change hours of the store because they keeping students late and when a cashier call a Clark to help out they don't come and they don't have a lot cashier open they start from 3 and on sad and they also need stop having. Visitors at the store while check us customers out they be talking to whoever comes up there and stop what there doing to talk to them this store sucks very rude and need a new store manager and mangers sorry store needs to be shut down

I've been shopping at your store at 8410 Farm road in Las Vegas, NV for the last ten years. I liked this store because it's clean and spacious and I can usually find everything at an affordable price. I'm there every week and spend about $200-$300 in groceries for my family. The checkers are the nicest people but the floor personnel need training in customer service. One time I needed some juice a stocker was putting up and I asked if I could get one. He huffed and looked irritated I was bothering him. I was kinda taken aback that he'd act that way. I was at the service deli to ask for a sandwich platter and the woman there told me to go to their website instead. I went out of my way to order that at the store and there wasn't even any other customer there at the time. I'm surprised she acted like I was a bother instead of helping me! This was on previous visits. I don't normally worry about it because I understand that they are busy. But this has gotten to be a normal thing now to feel disdain from your employees. Today was the last incident and I'm kinda irritated now. I went to the non food area to get some formula. The female stocker was right there next to the locked case and she said she has the key. I asked for her help and she told me to get the item also available at the front counter. I don't get it. There was a perfectly good one inches away and she has the key, why send me to the front? I was with a crying baby and a toddler and I just needed help. I have twenty other things on my mind to do Why give me an extra step?i don't know what's wrong with this store but there's a perfectly good Smith's next to me and I can just as well go there instead. I've been a faithful customer and I've never complained or put up a fuss. But now I'm just plain insulted! I hope you speak to your people about being nice. Going out of their way to be lazy or insolent just isn't right. That kind of experience stays with a person.

The first month was great. Second month quality on some items began falling off. This is month 3 and boy, you need to go back to at least what you had for my last 6 years of shopping. Spent 70$ every Friday for 2 months on Sushi. Now they have changed ingredients. No cream cheese or mayo in several of the special rolls, no hot sauces etc, rice is very dry, nori is thick and not prepared at all like it was. Sushi must be prepared right, not by after school kids who don't know what they don't know. More training? This is a grocery store, the deli should have fresh hot food to buy right? The Deli sucks. After 4 visits to get mashed potatoes and gravy for the fried chicken today i gave up and went to chicken express for the sides.. I have been buying fried chicken from Albertsons for over 15 years. Today it was small realllllly greasy and not done. My fresh strawberrys just put out by the produce guy were molded when i got home in the middle. Couldn't find any chocolate cake at all out of at least 50 new pastry items. What happened to the delicious sheet cakes and bundt cakes you used to have. I bought them every week.Overall produce has taken a dive. Under stocked, what is there the quality is poor, herbs, tomatoes and even the bagged salads are out of date or only have one day left, and simply old. No more mango salsa or pico i used to buy every week without fail with the chips and quacamoli. Displays look beautiful but if the produce is too old what difference does it make? A bag of onions i bought Texas Sweets last week on Thursday is already molded. I purchased Miracle Whip last week and it was expired yesterday? What happened to the shelf life of your staple products? Milk from Oak Farms out of date on Thursday, even tortillas were out of date on the end cap in front of the meat cabinet. Come on guys tortillas can last a month where is the fresh stuff. I needed a bud vase with one rose for church 2 weeks ago, the cheapest vase in the case was 28.00 really...And the 3 white roses in it were wide open and the water in the vase was so low the flowers couldn't drink..What happened to all the beautiful bokays you you used to have for $19.00. The cheapest for weeks has been $25 and they have less flowers and the mix is not really pretty. No more packages of greens to go with just bunches either. I had flowers in my home weekly for at least 5 years, i usually buy a mixed bunch with a bunch of baby's breath or greens...they don't even carry that stuff anymore. Even the plants are priced too high. A 4 inch kalanchoe in foil paper was $19? A 6 inch was $30 really, i can order better than that from a florist and have it delivered. I guess for this area, it's hard to find good help, but you used to have friendly people, better quality everything, and customer service was the bomb...In rural America somethings shouldn't ever change.

I have been shopping at Albertsons for years and it is one of my favorite grocery stores. I live in Las Vegas, NV and the Albertsons I go to is Alamosa Plaza, 2885 E Desert Inn Rd, Las Vegas, NV 89121. On 08/24/2016 around 2:30pm, My mother had a question about a MoneyOrder. The employee helping her named Hosh was extremely rude.She wanted to cash it and he said he can't he refused to call the manager. He continued yelling at my mother and I. I didn't yell at him or anything. I told him I have always cashed my money orders there with no problem, so why is it a problem now. He screamed at my mom and I to the point my mother was in tears. I work customer service myself and I have never met someone so rude, to the point that he was disrespectful. If I had a coworker working with me and acted like that towards a customer he would no longer be my coworker, he'd be unemployed . That is my only issue with this store, everyone else gives me great customer service.

The united states was far behind the rest of the world in card security.
Banks do not want to have to pay hefty fines for not complying with chip cards so they have complied with issuing the cards. Credit cards companies have complied.Neither are able to have legal action taken against them they have followed regulations. Bushiness are liable now. For the fraud . Does your companies not remember out east target hack, and motel chains . Now Wendy's has had their chain card readers hacked. At first investigation a 1000 stores card readers hacked. Same thing numbers codes, names . That means thousands and thousands of claims and millions of dollars.
Your company has had to close many stores, undergo and merger to stay afloat. I ask you is a few seconds of delay in line worth millions of dollars in settlements. Because as the new regulations state any store /company doesn't comply will be liable and pay dearly.
People might be upset at first, but those same people will be first in line to hold your company accountable and be shouting the loudest . And filing suit .

Coupon in Albertson's weekly ad stated .99 for Lucerne 18 count large eggs valid 06/08-06/14/16. I entered the store #6045 at 7:10AM on 06/08/16 and there were no 18ct eggs to be found. Upon asking I was told they were sold out. How could they be sold out when the sale was on for only 10 minutes? Very poor service.

Many times I have entered the Second Street Albertsons Produce department and witnessed who appears to be the department manager yelling at several of the employees in full view of the customers. There is no regard for managers ethics or the employees feelings. I have heard several curse words being screamed in the presence of kids and other customers. I am a firm believer in professionalism and treating others with respect. Now I do not know what this company is thinking allowing someone in an authority position to continue to have a job where he can act like that. I will no longer be shopping in this store until this issues is resolved! Further more many other people in the general public will be informed of this behavior! Disciplinary action needs to be taken if not for us as customers sake but the employees sake as well!

My husband and I have have been shopping at the Albertsons in anthem for some time now and have never had a complaint. Recently there has been this girl named ALYSSA FRADES. She is constantly flirting with my husband and consistently rude to me. The other day my husband and our young son went shopping together and that's when she decides to ask him out and offer her number saying completely unprofessional and inappropriate things. My husband came home and told me right away and told me we should OPEN UP A LAW SUIT. Action needs to be taken immediately or I absolutely will sue. Surely she can be replaced and the problem can be solved.

Henderson, NV grandpa should have sprayed them with tear gas. This horrible creep started screaming, yelling, illegal alien ex-con homeless disgusting thing, yelling screaming saying mgr pays him 50 cents a cart, grandpa said he was taking it back (#1 creep slimeball had no right harass, threaten grandpa in the 1st place) which he always does, immediately unloads his groceries, takes it back. Thug said mgr says harass, follow ppl home and get in their house and get it. He pushed grandpa and threatened him saying he just got out of prison and he will take it, then he pushed him his groceries fell out and grandpa fell over. Then he tries to push his way into the house. Neighbors called police. Is this what you consider proper behavior Albertsons to an elderly disabled person? We will sue you. All ppl should carry tear gas and spray someone like that immediately in the face.

I am hopping mad.
Today is Saturday, the biggest shopping day of the week. Based on Albertsons ad, I invited family over for steak dinner tonight and here I sit with no steaks.

Albertsons in Colorado Springs advertised ON THE FRONT PAGE of their sales paper that they had T-Bone Steaks on sale for $6.99 lb. and on the little fold-over they advertised they had Top Round Roasts (or London Broil) on sale for $3.99 lb. My husband and I drove to two Albertsons here in Colorado Springs to purchase 10 or 15 steaks and 2 or 3 big roasts. One store had 3 or 4 puny, picked-over T-Bones that (despite the picture in the ad) had NO tenderloin and each weighed less than a pound and there were NO Top Round roasts, the next store had crummy-looking 1 T-Bone and 1 tiny little Top Round roast that weighed about 2 pounds. We asked a meat department employee if they had any T-Bones and he said they "hadn't got their supply from the warehouse" and when we asked about the roast he said "London Broil?" and I told him "No, the Top Round Roasts you have advertised" and when he replied with "London Broil?" again, I could see there was no point in talking to him.

It is incredibly UNETHICAL to advertise something and then NOT deliver what YOUR BUYERS KNOW is an ample sale supply to your stores, then depend on your poor employees to hand out the mealy-mouthed excuse to your customers that they didn't get their shipment of that item in from your warehouse. Don't tell me there was "a problem with your warehouse" ... I am not buying it! This is bad business and it is dishonest business ... you know it and so do your customers. My husband and I wasted a lot of time, effort, and gas this morning and all we got for it was being greatly angered at feeling like we'd "been had" by your false advertising. We didn't spend our time and gas to get a stinking raincheck ticket, we made the trip to purchase the meat you advertised. I bet you thought we'd buy other stuff at your store while we were there ... well, you were wrong ... we put it back and left. Just on principle alone, it'll be a cold day in Hades before we darken Albertsons door again. Albertsons should be ashamed at being so disrespectful to its customers and to its employees, who will no doubt have many angry customers in their face this weekend over Albertsons "baiting" ad with the steaks and roasts.

Our experience at Albertsons today is the exact same technique Safeway has pulled on its customers for several decades and it is the #1 reason my entire family does not shop at Safeway, the #2 being their ridiculous shelf prices. If this is how Albertsons is going to treat its customers, then I'm happy to just toss out Albertsons weekly ads along with Safeway's and do all of my shopping at King Soopers and Walmart.