Albertsons
Reviews and Complaints

initial Email sent to a company, Open Nature/Lucerne foods affiliated in reference to Albertsons Inc./OWN Foods
Sir/Madam,
Approximately 2 weeks ago I purchased twenty (20)  "Open Nature"" Greek Strained yogurt brands,   distributed by Lucerne Foods.  Every container lacked little or none pinhead size off of any fruit.  The containers were also 1/3 full of any  yogurt.
Net weight of container depicts 5.3 OZ.
Today, 12/22/2020, I purchased your yogurt again at the same retailer, Tony' Finer Foods, Countryside Illinois, same as prior purchase.
Kindly send me coupons on the near empty 20 containers of Yogurt.

Response by Lucerne Foods - 12/22/2020.

Good Morning Michael xxxxxx

Thank you for contacting us regarding our [Open Nature Yogurt]. We are sorry that you had a problem with one of our products.

We are concerned about your comments. We would like to report your issue to the Manufacturer however we are in need of a little additional information please:

Phone #/Club Card Used:
UPC/BAR Code:
Best By Date:
Additional Letters/Numbers:
Store purchased at:

Thank you, again, for taking the time to contact us. It is by hearing from thoughtful customers such as you that enable us to take whatever action may be necessary to ensure that only the highest quality products reach our customers. If we can be of further assistance, please call [protected].

Thank you for shopping with us.

Krystal
Own Brands Customer Support

Thank you for contacting us! Your feedback is important! Once your issue has been resolved, please rate our service by clicking the link below:

https://albertsons.az1.qualtrics.com/jfe/form/SV_293V4zheEikaDLT?ACTIVITY_ID=1486973

From: MM X X
Sent: Monday, December 21, 2020 10:29 PM
To: Info LucerneFoods
Subject: EXTERNAL EMAIL: Purchase of LUCERNE FOODS Yogurt.
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It appears OWN food closed out the complaint, not myself.
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My email to Krystal, author of the my contact at OWN foods. Lucerne foods, could not obtain corporate contact information of Albertson's Inc.
Email below of latest email sent to Krystal
Own Brands Customer Support .
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Hello krystal, on today' date, 12/22/2020 I had spoken with a customer service representative at the toll free number provided to me.

The issue provided in my first email went unrectified. The customer service agent via telephone informed me that albertsons does not show that a major retail store in chicagoland, named tony' finer foods, and is not a company that is a named retailer to sell open nature greek yogurt along with albertson' inc.

The product shows open nature greek yogurt and your toll free number to call for dissatisfaction!
I have purchased your brand name yogurt from your distributor, at "jewel osco" without any issues whatsoever. It appears if this issue is totally satisfactory, my household, and family members will exclusively make all our food purchasers from jewel osco, a company we trusts for decades. We all have jewel osco as our exclusive pharmacy. The pharmacy staff treat us all like family.

I am certain that albertson's company will assure their customer base, that retailers who are not directly affiliated with alberson or open nature seize selling inferior products. Is there a secondary market for retailers to buy open nature yogurt and sell to the public at the retail level? Were the secondary retails buying products that do not meet open nature quality?

My spouse and I are senior citizens, with health issues, and do to the pandemic, we limit traveling to retail food retail stores.

How your product's was on the shelves on tony's finer foods need to be investigated by the parent company of open nature! It would be wise to send one of your staff to see for yourself that the yogurt product sold by an unauthorized retail vendor is inferior! I hope it has no adverse health factors to the retail purchaser. It is a dairy product, and I hope it does not have any short or long term health issues with the product.

I await the response and resolution of the monies spent and time factors regarding this issue from the albertson's products.

Thank you kindly krystal for your time and efforts.

SINCERELY,
Michael xxxxx
 

I applied for a job as file maintenance, bakery, floral, bookkeeping. I was pleased to be hired as a file maintenance/receiving department. After the interview I noticed the hiring manager put on my application "Fron End". I went along with it the 1st day in training as one of the jobs I applied for specifically the bookkeeping position fits this description. I let her know that I cannot lift more than 25 lbs. On a continuous basis. She then asked me if I was disabled. This is against the law. But what can I do? I have no money to sue. The 2nd day of training, again I was the 1st person to arrive at that hour, I requested to speak to the hiring manager alone as she put "cashier " late the afternoon before on my paperwork. She told me it doesn't matter everybody starts out at minimum wage. But it does matter because what I was hired for mkes minimum $32, 000 yearly, a cashier job pays only $28, 000 tops. During training we must pass quizzes at a minimum of 80%. Another minority that was there that applied for one of the same jobs that I applied for got her job. She couldn't answer any of the questions. The hiring manager told her that's okay. Just go to your job site and Joan will train you. I notice they the "other minority " have preference of hire. This is wrong! And no I didn't claim minority status because I don't have to. The hiring manager said she would call me back yesterday afternoon but she did not. I called the parent office Albertsons and they gave me a number to call in the Seattle office. All I got was an answering machine. Then a Safeway "human resources " called me from my hometown. He too said that he would call me back yesterday afternoon and failed. I am still in need of employment . Funny thing about this computer training, it teaches you not to be biased. This hiring manager was highly biased.

i was shopping and i was putting cases of bottled water in my cart when a older woman working one of the check outs yelled at me you cant take that mutch water i had 4 cases and she said there was a limit of 2 she was vary rude and like scolding me like im a child there was no sign any where that said limit 2 if there is a limit it should be posted and they should be polite to the customers i asked a different employee where the manager was and she pointed to the woman that was rude to me. well needless to say albertsons is not the only store in san diego however it is the only store in san diego i will never shop at again and i will make sure and let everyone i know about my experiance

Albertson's is my go-to store in Irvine. It has been out of butterscotch morsels for more than 6 weeks, and I regularly make treats with this product. Also, I believe that you have stopped stocking a more obscure product, pickled watermelon rind with which I make great appetizers. I realize that you can't stock everything, but the Nestle's butterscothc morsels are empty ut labeled as on sale.