Aspen Dental’s earns a 1.5-star rating from 1661 reviews, showing that the majority of patients are dissatisfied with dental care.
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Unacceptable sloppy dental work.
I had some fillings done on upper premolars. The next week I had a gum infection..and being a hygienist myself could tell that a hunk of composite filling that shouldn't have been there was destroying my gums. I went back to the other dentist working there. He said the first dentist didn't use a matrix band on my filling and he redid the fillings. I paid a lot of money for this work. I decided on my own intuition that I needed to find a better dentist. I went to a very reputable dentist recently and showed my the botched job that was done on my teeth at Aspen. The decay was never completely removed and the dentist said that the work that was done was completely unacceptable, he would have to do a buildup and crown on both premolars in order to save the teeth. I'm educated enough as a hygienist to know that this new dentist was telling me the truth and could recognize by viewing my own xrays that Aspen Dental had totally botched my teeth and I could lose them now.
Desired outcome: I would like the matter investigated and the dentists removed. Nobody should lose their teeth due to shoddy incompetence that I have endured from this joke of a dentist office.
Partials (poor service. Job not complete, bottoms never adjusted. Unable to use
Good morning, My name is JoeAnne Brooks. Last year I had some dental work done and for the most part I was very pleased with it. However in August I was fitted for a partial (upper and lower). When I went to have them put in and adjusted, there was a problem. The upper partial fit well after the adjustment, but I had developed a sore in the lower part of...
Read full review of Aspen DentalTooth fell out on Upper dentures
Had a tooth fall out on my temporary upper dentures, within a year of getting them. Then within the last year had the same tooth on my permanent set fall out. Went to Aspen Dental and charged me $129.00 to glue it back in. Seeing the same tooth, 2 sets of dentures, each fall out makes me wonder if there is a flaw in the lab process. If so, should I have to pay to have it put back in ?
Desired outcome: $129.00 refund
Dental services
Son had 3 back teeth cut out type 2 diabete the only thing they prescribed was Ibprophen 800 which should have been Tylenol with codine or something not suppose to take Ibprohen and a antibiotic nothing pain what is this suppose to do he's been in pain all day and night I will not refer my dog to this place to suffer like a this called the office several...
Read full review of Aspen DentalUpper dentures
Aspen Dental.. it took 6 visits to get my permanent upper dentures. On the day I was supposed to get my permanent dentures I was told that one of the teeth cracked and it would be 3 hours for them to replace it. I went to get something to eat and came back after an hour and a half thinking I would wait in the waiting room until they were ready. When I...
Read full review of Aspen DentalI was billed for services nevere done and been trying to get a refund for over 4 months now
My name is Tracy Kortum I went to Aspen in Niagara Falls N. I was billed for 2 crowns in March 1 lower left and one top left. I recieved the lower one right away but the top one they could not remove the temp crow so I had to wate over a month and a half for the dr to come back so he could remove it and put the perm one on ( they had to cut it off) I was billed 1299.00 for those 2. Then I lost my job and had to cancel the other two procedures which I was billed $866.00 for. Been trying to get credit ever since. They keep telling me working on it. Im paying intrest on that every month. I just want credit for the 866.00 for procedures not done.
Tracy Kortum
tracy.[protected]@roadrunner.com
Desired outcome: Credit $866.00
Reimburse $379 for services not rendered
Aspen Dental of Plover has acknowledged and verified that they owe me $379 for services not rendered for my mother Ilene Havitz. Michelle, who claims to be in charge of this location, has told me on three different occasions that I will be receiving a check rather than reimbursing my credit card that I made payment on. She assured me that I would be...
Read full review of Aspen DentalUnprofessional services, late product, poor service
On April 13th, 2023 I had broken my bar that is glued to the bottom inside front teeth. I was looking for a emergency dental service that could help. I found Aspen Dental on google and called. The call was answered by customer service rep, who I asked is this something Aspen Dental could help me with. She replied yes and had an appointment for me in Oak...
Horrible experience
I visited Aspen Dental on July 13,2023. I had a first time visit in order to have my dental health cleared for an upcoming surgery. They did an initial exam and X-rays. I was informed that I needed a root canal. I scheduled the root canal for 8/24/23 and paid my out of pocket cost. One day prior to my appointment, I was contacted and told me that they did...
Read full review of Aspen DentalInvisalign progress, service, communication, loyalty to patients, care, upholding your oath to take care of patients and to do what is right by them.
Started Invisalign program with them approx 2 years ago. Asked for Revision. Completed correctly. 2nd time around with Invisalign revision was a NIGHTMARE. NO Dentist in house to complete properly with scan. Revision Scan was completed by only a Dental hygienist with no Dentist present. This was on 7/3. Was told that trays would be in production and would...
Read full review of Aspen DentalIncomplete root canal
I had a root canal done on February 18, 2023, on a Saturday morning in Corpus Christi, Texas. The Doctor that performed the root canal was Dr. Ashraf Harhash. He is out of Houston, Texas where he has his practice. I have Humana plus medicare and he was on my network plan. The manager at Aspen Dental name is Kristen Chapa, she was no help at all. I waited...
Read full review of Aspen DentalService on my teeth
Went in to get my tooth pulled cause it was chipped but instead they told me they were going to put a gold tooth on top of it ,told them I didn't want it I just wanted it pulled but they insisted ,after it was done a few months later it started hurting, was hoping it would go away and stop but I think I waited too long cause it would stop hurting then start...
Read full review of Aspen Dentalnot receiving my refund,for a service not rendured
On june 18, 2023 I had an apt. To have my wisdom teeth removed, the surgeon was against pulling them, the $390.00 was taken immediately when I arrived, since to service was rendered I went back to the front desk to get my refund & was told their was a problem with their system, its been two months. I will have to get a lawyer if this is not resolved...
Read full review of Aspen DentalBill balancing
I went to Aspen Dental on 8/15/23. I need on emergency root canal and crown. I know exactly how my insurance works, what is covered, how the contract between my insurance and in-network providers works and have knowledge of medical coding and billing. I have no deductibles or copays for emergency and regular dental care. I have special needs disability...
Read full review of Aspen DentalProduct defect and customer service provided after incident
I started treatment with Aspen Dental on June 20, 2022, to prepare for a right-side upper bridge after my initial exam on March 7, 2022. On August 8, 2022, I received my bridge on the upper right side of my mouth. The dentist told me it was made from their best material, and I’ll be set for years. It was perfect. I paid over $3000 out of pocket; my dental...
Read full review of Aspen DentalA refund I am waiting for.
Dear Sir:
I am filling this complaint because Aspen Dental has not refunded the money that it promised me. The amount is $1718.61. The company was not able to make a pair of Dentures that fit the way they needed to. The company promised to refund the money five days from the date 7/24/23 and it is now 8/19/23. Please
help me to receive this refund because I live on a fixed income and need the money to purchase a new set of dentures.
Service, common courtesy, pain and loss work time
So, I am thinking of getting a lawyer involved with Aspen Dental, Sherman Texas! I started this journey November 15, 2022, and 10-MONTHS and 3 DAYS LATER... it's still going. I had an appointment to get my teeth looked at because I had two teeth that broke and wanted to get them fix. At that appointment they said they could pull all of my top teeth and I am...
Read full review of Aspen DentalAbandoned and bait and switch
Don't go here for anything!i mean anything read the reviews on yelp or on one of the many facebook pages dedicated to the horrendous stealing smiles business but we are forming we will fight back . Please join my new page aspen dental victims fighting back!? please at the top leave your full name and state at the top. You can't keep ripping people off and no recourse
Desired outcome: Give them a taste of Thier own medicine!!
Swallowed a unstable crown only had a year and a lil change
Subject: Extremely Dissatisfied with Aspen Dental's Crown Work I swallowed my crown while sleep I am writing to express my utmost disappointment and frustration with the dental crown work that was performed on my front right tooth at your Gastonia, NC location. The entire experience has been nothing short of a nightmare, leaving me in emotional distre...
Read full review of Aspen DentalRefund for work never done
I’ve been trying to get my money back for work that was never done. For the first two months, I was told the “system was down” and there was nothing they could do until the systems were back up. Now that the “systems are back up”, I’m still getting the runaround as I’ve called 3 times and each time I’m told it takes 7-10 days, days go by, make another call...
Read full review of Aspen DentalAspen Dental Reviews 0
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About Aspen Dental
Aspen Dental is committed to providing high-quality dental care to patients of all ages and backgrounds. The company offers a wide range of dental services, including general dentistry, cosmetic dentistry, orthodontics, and oral surgery. Aspen Dental also provides emergency dental care services to patients who require immediate attention.
One of the key features of Aspen Dental is its commitment to making dental care accessible and affordable for everyone. The company offers a variety of payment options, including financing plans and insurance coverage, to help patients manage the cost of their dental care. Aspen Dental also offers free consultations and second opinions, as well as a satisfaction guarantee to ensure that patients are completely satisfied with their dental care experience.
In addition to its commitment to providing high-quality dental care, Aspen Dental is also dedicated to giving back to the communities it serves. The company has a strong philanthropic program, which includes partnerships with organizations like the Oral Cancer Foundation and the American Cancer Society.
Overall, Aspen Dental is a trusted and reliable dental care provider that is committed to providing high-quality, affordable dental care to patients across the United States. With its extensive network of locations, comprehensive range of services, and commitment to patient satisfaction, Aspen Dental is a top choice for anyone seeking dental care.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Aspen Dental. Make it specific and clear, such as "Billing Dispute at Aspen Dental" or "Poor Quality Dental Service at Aspen Dental".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Aspen Dental. Mention key areas such as customer service, quality of dental care, billing and insurance issues, appointment scheduling, hygiene practices, or any misrepresentations. Include specifics like dates, locations, and names of staff involved if possible. Describe the nature of the issue, including what you expected versus what you received. If you attempted to resolve the issue, detail the steps you took and the response from Aspen Dental. Explain how the issue has personally affected you, such as financial loss, stress, or health implications.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy.
6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Aspen Dental, whether it be a refund, corrective treatment, or an apology.
7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and verify that all relevant details have been included.
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Overview of Aspen Dental complaint handling
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Aspen Dental Contacts
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Aspen Dental phone numbers+1 (888) 809-5582+1 (888) 809-5582Click up if you have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 7 7 users reported that they have successfully reached Aspen Dental by calling +1 (888) 809-5582 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number 64 64 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (888) 809-5582 phone number+1 (800) 277-3367+1 (800) 277-3367Click up if you have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (800) 277-3367 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number 4 4 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (800) 277-3367 phone number+1 (312) 399-9779+1 (312) 399-9779Click up if you have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 1 1 users reported that they have successfully reached Aspen Dental by calling +1 (312) 399-9779 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone number 3 3 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (312) 399-9779 phone numberProfessional Services+1 (406) 489-3290+1 (406) 489-3290Click up if you have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (406) 489-3290 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (406) 489-3290 phone numberTerritory Manager+1 (315) 350-8795+1 (315) 350-8795Click up if you have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 350-8795 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 350-8795 phone numberPublic Safety+1 (315) 569-0948+1 (315) 569-0948Click up if you have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling +1 (315) 569-0948 phone number Click down if you have unsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling +1 (315) 569-0948 phone numberClinical Director(844) 789-0592(844) 789-0592Click up if you have successfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 789-0592 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 789-0592 phone number(844) 559-0703(844) 559-0703Click up if you have successfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (844) 559-0703 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (844) 559-0703 phone number(877) 750-1135(877) 750-1135Click up if you have successfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have successfully reached Aspen Dental by calling (877) 750-1135 phone number Click down if you have unsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number 0 0 users reported that they have UNsuccessfully reached Aspen Dental by calling (877) 750-1135 phone number
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Aspen Dental emailspatientservices@aspendental.com100%Confidence score: 100%Supportcustomerservice@aspendental.com
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Aspen Dental address728 Stillwater Ave., Bangor, Texas, 4401, United States
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Aspen Dental social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 10, 2024
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