Chipotle Mexican Grill’s earns a 1.1-star rating from 670 reviews, showing that the majority of diners are dissatisfied with their meals.
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chicken bowl
On oct 17, 2019 I placed an order online. I picked up my order and brought it home. When I opened it I was not happy. I barely had any chicken or rice. The portion they gave me was barely half full. I don't usually have problems at this location but this time I was very disappointed. Definitely not worth the money I paid for it. I called the location and could not get through to talk to a manager.
Read full review of Chipotle Mexican Grill and 12 commentsemployee
My bosses and I went to Bellbrook ohio chipotle on oct 17th 2019 at approximately 2:15 pm. Food was good, service was good and all seemed well. However, while eating our lunch, we witnessed a gloved employee who was peeling onions in the front service line fill a souffle cup with carnitas and shoot it back filling her mouth and cheeks with 1/2 a serving of meat! She then returned to cutting onions while chewing a huge mouthful of meat. Since my bosses and I work in the food industry, we decided to watch said employee for the remainder of our visit. I, then, completely lost my appetite after watching the same employee tuck her hair behind her ear with her still gloved hand.
the service was horrible
I visted the Cedar Road Chipotle on 10/10/2019 during lunch. I was so surpised because it wasn't busy. I walked right up and started ordering my daughter's lunch so I could drop it off to her school. Everything was fine until I asked for a side of lettuce and told I would have to pay .99cent for lettuce. When I was just in this Chipotle 2 days earlier and...
Read full review of Chipotle Mexican Grillfood quality/chicken bowl
I ordered a chicken bowl with guacamole like I do often from this location through Postmates since I work down the street. I have never had an issue in the past but this time when I opened it it had an odor and the guacamole was dark brown. It looked like it has been sitting for at least a day. I had already began mixing it up before I looked down so I...
lunch service preparedness
At the Oleander/Fordham Rd Restaurant in Wilmington I stopped for lunch at 12:04. In line I saw there were no cooked vegetables. Prime serving time and they were unprepared. There were veggies on the grill but were 10-15 minutes from being ready. I went elsewhere. Thus isn't the first time Chipotle has been behind the prep ball. I Went to another restaurant. Doubtful I'll be back due to this reoccurrence.
order
Ordered on 10/4 at your Herndon, VA store at 8:14 pm - order #698. Ordered a chicken bowl, steak burrito, large quesadilla, and chips. The chicken bowl had no chicken. I think we should be given a refund. This is totally unacceptable and pretty much ruined our dinner. The fact that my complaint has to be 350 letters is ridiculous. What is the reason for this? My complaint is pretty straightforward.
Read full review of Chipotle Mexican Grillproduct
While ordering a salad in Chipotle in Riverside, CT I was shocked to see a white worm in the meat. To avoid a scene since there were many customers in line, I privately told the server the issue and to remove the the product. This was a very disturbing experience to say the least. I would hope you look into this matter. Your comments on this situation is requested.
Comment
worker
I went to this chipotle with my boyfriend and my friend today. I was ordering my usual bowl. And I asked for a little bit of hot sauce, just a touch I wanted. He scooped the biggest spoon of hot sauce and dumped it all into my bowl. I also asked for a tortilla on the side and he left it out to crust up, while he was making the bowl he just dragged the...
Read full review of Chipotle Mexican Grillcustomer service on sunday sept 29th
The was a long line out the door, people waiting to order, there was a young man working so dam hard to keep up making orders, and the young lady doing the extras on the orders and one cashier. There were 2 black ladies behind the line staff, doing some cooking otherwise just standing there complaining how tied she was!! OMG this poor nice young man wa...
Read full review of Chipotle Mexican Grillfood
One of my twin girls with a Chipotle's last night on 90th and Metcalf in Overland Park Kansas and purchase two burritos one for herself and one for her twin sister she brought her twin sister home her burrito halfway through the burrito her sister bit into something that was like rubbery she brought it to me I looked at it I called the store manager store manager told me to bring it in today that's tonight which I did the manager looked at it and said this is a piece of of our new meat that we have online and I said why is it mixed up with a shredded beef I didn't understand and it doesn't look like a piece of meat looks like a piece of rubber to me I asked him can I get a copy of the receipt and he said no he needed the receipt for verification I asked him nicely can he please write down the rewards number cuz I am a Rewards member and he asked somebody for a piece of paper and a pen and he slid it on the counter and told me know you write it down yourself I said where you're the manager can she write it down and he said no and he proceeded to read off the numbers and I said where you're not a good manager at all I said your poor manager I said I come to the support Lee's all the time me and my kids and my whole entire family and never had a run-in like this before you was very rude so I just decided to not to deal with him anymore and just called into complaint he didn't give me his name but he's there working tonight today is Thursday September 26th 2019 you can contact me at [protected] my name is Dee Dee
The manager the manager of the night was very very rude
horrible carne asada
I'm a regular customer of this location. I normally don't like to try new foods due to the fear of not being satisfied with what I got, but today I decided to try the new carne Asada you guys have to offer. I almost always get the steak so I thought this new item wouldn't be too different, but when I took the first bite of my bowl, the only thing that I...
Read full review of Chipotle Mexican Grill and 1 commentpick up is never on time
I use the app quite a bit and pickup is NEVER on time. I am not exaggerating. I know there is a line and catering and delivery but I need more realistic pickup times. I have things I could be doing and not standing here waiting on my order for 30 min. I could have stood in the long line in front of me and been gone. This needs to be addressed. There are currently 2 others pickups waiting and they were here before me.
food at chipotle
I my receipt from chipotle on 9-17-19 Got a carnitas bowl And a carnitas wrap. Receipt number is [protected] We usually have no complaints about our food there but this time was bad the lettuce was so watered down and it ruined everything in the bowl and wrap very very soggy. And the meat just didn't taste right this time we actually got...
Read full review of Chipotle Mexican Grillcatering order
I placed a catering order over the phone on 9/19/2019 at 10:45am at the 201 N 8th St in West Dundee, IL. I spoke with the manager when placing the catering order and he stated that the order will be ready by 12:30p or a bit later due to this time being a peak time for lunch. I got to chipotle to pick up the catering at 12:20 and there were about 45...
Read full review of Chipotle Mexican Grillburrito
I had gone to this restaurant and ordered a Burrito. I saw that the lady making it was slipping a receipt with her hand and touching my burrito with the same hand. I went to the cashier and said that I want my burritto to be replaced as I did not want that one touched with the hand which also touched the reciept, The reciept could have been touched by many...
Read full review of Chipotle Mexican Grilleating here caused me and my family to fall sick
On August 27 me and my family ordered three meals. The next day we all were ill with gastrointestinal issues. Four days later we are still sick. All three of us ordered very different items making it hard to pin point the specific ingredient that may have caused our symptoms. Which brings me to think there is a general lack of hygiene or food preparation...
Read full review of Chipotle Mexican Grillguacamole
Hello, I was visiting my friend in Virginia and I decided to get something to eat from Chipotle. I visited your establishment on 8/23/19 @ 1:09 PM and ordered a Chicken bowl with chips and guacamole. When we returned to her house we started eating. I was eating as normal as always and dipped a chip into the guacamole and then I bit down on something that...
health hazard food quality
I ordered a chicken bowl. When I arrived home about a quarter way through eating my meal I gagged on a piece of hair. When I investigated the meal more I saw an abnormal amount of hair in my food... To the point where food was hanging from the hair strands like a bell on a string. I was so nauseated I began to throw up. I immediately called the manager...
my order of burrito
Placed an order today for a burrito the delivery was great the order was not.
My order was burrito, sofritas, white rice, no beans, cheese, fajita veggies, fresh tomatoe salsa, lettuce, tomatillo red chil sauce
It was about a table spoon of rice ridiculous
No cheese
And the tomatillo looked like they poured a cup of it on the burrito, the whole thing was red.
Where was the rice and the rest of the stuff as a normal burrito that I always purchase, it was so drenched I couldn't even eat it it was horrible and I've ordered delivery and never had this issue.
The rice makes the burrito but where was it?
I have never been so angry with this place but this was not worth the money I pay for it. How do I trust this place which I love to order from if I can't trust that what's supposed to be in there I'm cheated out of, just imagine getting ready to eat it it's the size of my palm and soaked in hot sauce lettuce a tablespoon of rice no cheese very little veggies but oh filled with hot sauce. I'm sure whoever made it was well aware it couldn't be eaten the whole inside was just RED ...Sad. This was my favorite but I cannot trust making an order to throw away. This is my first ever complaint with anything I've had delivered !
complaint management unprofessional conduct toward minor employees (cassidy white)
I am a parent of two minors, one 16 and the other 17 who were employed at the Chipotle Forest Park, Ohio location and I am very concerned about Cassidy's management techniques. For starters Cassidy never had the schedule up on time and when my children would call to find out when they work no one ever answered the phone. To the tune where I had to drive my...
Read full review of Chipotle Mexican GrillChipotle Mexican Grill Reviews 0
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About Chipotle Mexican Grill
The company's menu is centered around its signature dish, the burrito, which is a large flour tortilla filled with rice, beans, meat, vegetables, and various toppings. Customers can also choose from other Mexican-inspired dishes, such as tacos, bowls, and salads, all of which can be customized to their liking.
One of the things that sets Chipotle apart from other fast-food chains is its commitment to using high-quality, sustainably sourced ingredients. The company has a "Food with Integrity" program that focuses on sourcing ingredients from farmers who use responsible and ethical farming practices. This includes using only meat from animals that are raised without antibiotics or added hormones, and sourcing produce from local farms whenever possible.
In addition to its commitment to sustainable sourcing, Chipotle is also known for its emphasis on customization. Customers can choose from a wide variety of ingredients to create their own unique meal, and the company prides itself on being able to accommodate a wide range of dietary restrictions and preferences.
Overall, Chipotle has become a beloved brand among consumers who value quality, sustainability, and customization in their fast-casual dining experience. With its continued growth and commitment to responsible sourcing, it is likely to remain a popular choice for years to come.
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Overview of Chipotle Mexican Grill complaint handling
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Chipotle Mexican Grill Contacts
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Chipotle Mexican Grill phone numbers+1 (800) 244-7685+1 (800) 244-7685Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (800) 244-7685 phone number+1 (303) 595-4000+1 (303) 595-4000Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number 1 1 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 595-4000 phone number+1 (949) 524-4126+1 (949) 524-4126Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (949) 524-4126 phone numberMedia Contact+1 (303) 222-5912+1 (303) 222-5912Click up if you have successfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number 0 0 users reported that they have successfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number Click down if you have unsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone number 0 0 users reported that they have UNsuccessfully reached Chipotle Mexican Grill by calling +1 (303) 222-5912 phone numberMedia Contact
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Chipotle Mexican Grill emailsmediarelations@chipotle.com100%Confidence score: 100%Support
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Chipotle Mexican Grill address1401 Wynkoop St., Ste. 500, Denver, Georgia, 80202, United States
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Chipotle Mexican Grill social media
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 24, 2024 - View all Chipotle Mexican Grill contacts
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