Dollar General
Reviews and Complaints

Saw an employee laughing at a customer for paying with change. Nametag said Shana, about 5 pm at the elora, tn store. Extremely disrespectful, and will not be shopping here anymore because of thia. The employee stated wasn't even the cashier ringing the customer up. She just stood there laughing. This isn't what I expected from dollar general and I don't think you all should accept this behavior, either.

I am a regular user of the Dollar General app and digital coupons. This week's ad shows the Gain washing detergent of 25 loads will be on sale for $3.95 and with the $2 digital coupon the total at checkout will be $1.95 before tax. However, the digital app does NOT have the coupon for $2 off wash detergent. The only $2 coupon is for fabric softener, fabric sheets and Gain fireworks. None of the store managers can seen to tell me why or even try to assist. I went to the store located in Pickens, Mississippi and all I was told was it's nothing they can do to call in to Corporate. The sale ends Saturday and I would like to take advantage of this sale as it is what is being offered but there seems to be a technical issue with the coupons on the app. I look forward to a reply ASAP.

I am writing about the assistant manager at the Barbourville, Kentucky store. I was in the store on Saturday and after I left another customer overheard her talking about me to another employee. That customer, in turn, called and told me about it. The assistant manager is Tina Milwee. She said that she didn't know who I thought I was. This all came about because the store was closed in the middle of the day. I called the store manager who is a friend of mine and asked what was going on. She said that the registers were down and that the store would be opened any minute and for me to knock on the door. I did that and asked for Vickie through the door to this Tina that was inside on the phone. Vickie came to the door and said they were opening the store that the registers were back up. I went on in the store and after I left, the assistant manager Tina proceeded to talk about me in front of customers. She said she didn't know who I thought I was calling the manager of the store and hen beating the doors down on the store. First of all, I am friends with the manager and I call her often. We Are Friends! Second of all, I never beat on the door. I simply pecked on it and asked for Vickie. This isn't the first time that I have seen the unprofessional side of this assistant manager. I have overheard her in the store myself telling other employees to make sure so and so works tonight that she doesn't think they've been working hard enough. She doesn't care who she talks about or who she says it in front of. I hope that your district manager will handle this situation accordingly.

04/16/2018
Manger Curtis
He is rude every time I go in to coupon he is rude and i know for a fact he caters to one lady all the time. If I ask a question about product he is sharp and ask about when truck will come he mumble and walked away.
I have been treated like this on server occasions and just let it go but enough is enough. Maybe just a friend is who he wants to help not all coupon people we all need to be treat alike.

He is rude and talks hateful to some of his workers.

Been to other stores and there mangers are always friendly and helpful.

There is a Dollar General located at 620 Clinch Ave. in Clinton, Tn. This store is probably around 6 years old. I go there every since Saturday and usually purchase the same items (coffee, baby wipes, cereal etc.) This has always been an amazing store.

There is another store a few miles away located at 620 Edgemoor Rd. Powell, TN. It's been around for a while and is always in shambles. You can never get down any of the aisles due to the boxes stacked up all over. The shelves are always empty and it's nasty. You literally can't get around with a cart in there. It's known all around town not to go in there. The shelves will be empty of the same items for up to a month. I'm not exaggerating!

Lately I noticed the amazing Clinton store is looking like the Powell store. The shelves are empty and you can't walk for all the boxes. I've looked for my coffee for three weeks in a row and it's not there. Not to mention several other items that are not there. I find myself having to go to Walmart for over half of my list anymore.

I happened to notice the same guy from the Powell store is now at the Clinton store. I told him the store was looking ridiculous and he said he just hadn't had time to get things on the shelves. I told him the same items have been missing for weeks. He said the manager quit and they brought him over from the Powell store to help out. He is running this one into the ground just like he apparently has the Powell store. This store used to be amazing! Always clean with fully stocked shelves and clear aisles.

This guys needs to go. I have decided I'm not going back until he's replaced with someone who has real managerial skill fixes that can fix it back up. I'm not wasting my time going in there when they never have what I need. I'll just go to Walmart every Saturday.

If you'd like pictures I'll gladly go take some of each store. You can reach me at [protected]@aol.com

My name is Brooklyn Stephens I'm The store manager of Adrian mo I found out tonight that my district manager ( James maguire) is going around to other stores talking bad about me because I wasn't trained right and he is blaming it on me he went to one store and told a store manager that I said it was their fault that I wasn't trained right and that never came out of my mouth. That store manger that He went to was not even my trainer. He also calls me kid infront of my customers and never tells me that I'm doing good or I'm progressing he is always negative towards me and very rude. Something has got to give with this situation or I am going to be putting in my two weeks I can't handle this anymore.

There are several complaints, I just found this so it's been a while. During Christmas I had a inflatable Christmas tree up and she came into our business and commented to one of my cashiers how ugly the tree was. This past Sunday, we had severe weather and she called our kitchen phone, asked if she could send one of her workers to our store with one of her checks to purchase coffee and doughnut. Theresa also commented that she ended up walking to work because of the snow storm, and that she had no cash on her. Unfortunately, our policy is that we cannot accept a check without the owner of the check in front of us. I explained this to her and she hung up on me. Myself and many of my staff have never been treated so poorly when she enters our store, I have worked for DG, and would never act the way she does to another local business!

On Sat 4/14/18 I went to shop at 474 in Cape Charles, va...two words ...never again. Since Shannon left as manager late last month this store has gone downhill quickly. I tripped over a long metal thing with two handles on it while I was trying to reach water that was blocked. There are metal cages down every aisle on the ends and blocking the entire side where jugged water and sodas are. This has to b a fire hazard. I am almost scared to see what the backroom looks like. Obviously there is not enough room for stock back there if it is all on floor. I took pictures of needed for proof. Also on this day a young lady named Alex checked me out. She said she is the part time lead but had to work alone yesterday and close alone last night due to lack of help. Is this safe ? A young lady all alone on a Sat night to close . This store is failing majorly in conjunction with safety issues. Someone needs to check this out before you all get a lawsuit

Every time I go in the Washington st Jamestown ny 14701 store dollar general a girl name Sabrina is working. She is always on her phone and last I check you can't be on them and another thing is she brings her daughter to work with her. She is at the store the whole time she is there. I can't believe Luke hasn't said anything and mike has not done anything. Something needs to be done!

I was shopping at dollar general in buffalo ny 14210 Seneca st. I purchased a few items & did not leave the store with them items . I called right away n spoke to cashier not sure of name then a girl name Sam stated she was a manager & that I can come back with receipt n she will check cameras ... so I drove all the way back a 20 min drive braught my receipt circled items I didn't receive she then took it and went in back came back 15 seconds later n said I walked out with my 2 bags ... I have receipt & she sat there yelling at me in front of 5 other people walking up into the back of line ... she is rude, ignorant, & shouldn't be speaking to her customers like that I was not rude nor yelling I was polite ... I paid for the merchandise I didn't get & I just want my money back or my items ... they are very unprofessional in that store only 1 register 1 cashier line out around the store ... will never go back & I will not recommend to anyone ...

Store10360 manager very rude unprofessional and had her husband or boyfriend on other line arguring with him while line backed up and telling customers they need to find another dollar store.Iam scared everytime I go in the store cause the manager try to talk to me in a personal way and I just want to get what I need and go home to my family thanks and god bless

I recently purchased some Dairy Pure milk from the store in Vale, NC on Hwy. 10 near Honey's grocery store. There were three cartons of Lactose free milk that were out of date that I needed. Instead, I purchased the fat free milk that had plenty of time left on it. I ate one bowl of cereal and I thought it might be me. I ate another bowl the next day, and it made me sick. It tasted bad. My hubby ate some and he felt really sick because of the chemically, rotten smelling milk plus it wasn't lactose free. I opened the carton up and smelled it and it smelled like plastic and chemicals. I started pouring it out. Some chunks started coming out with the milk. At the bottom was a film that resembled thick glue. It did not smell like old, curdled milk. This isn't the first time I have had problems with this brand. The store on Hwy. 18 Connelly springs, NC 28612, had a similar problem with the fat free milk and cleanliness in the refrigerator section about 3 months ago. The milk was soured and I ate a bowl then and thought it was me or the cereal because I just got the milk. Again, there was plenty of time left on the use by date. I know those dates are suggested dates, but there is no reason for the milk to smell sour, rotten, curdled, and just plain sickening. Thank God My family and I didn't get poisoned. Luckily I was the only culprit the first time (Hwy. 18) and my hubby and I the second time. He is lactose intolerant and they either have a leaky box, none, or out of date. All of the stores we have been to have the same problems. Either the milk company has a truck or factory problem or DG needs to up their coldness in the fridge. Idk who is supposed to wipe down milk area, but it is nasty smelling. Once in a while they smell like rotten garbage/produce when you walk into the store. It hits you in the face, makes you sickly, and makes you want to turn right around and leave. Items aren't stocked well or even ordered at the store on Hwy. 18 Connelly Springs [protected]) I think. It isn't swept. They brought all of the carts outside now, so if it's raining you have to get a wet cart. UM, NO. Who wants a wet cart or have to walk back outside when they should be there on the way in. There is way too much theft and waste in this store. (I live close by and know the following for a fact). People come into the store and damage the property some so they throw it in the dumpster( food boxes, cords missing on electronics, take items out of boxes and slip into purse or baggy coat.). Later, they go dumpster diving after hours and even during daylight. They carry their bags right up to the dumpster, fill them up, and walk home. Most of the time the employees are too busy talking or smoking outside right in front of the door. In my opinion, they shouldn't represent the store smoking right there with kids and others with sensitive noses coming right in. It's bad enough we have to smell the chicken poop from the farm right up the road, but smoke is the icing on the cake. It is disgusting. I used to smoke, but I quit and have a very, very sensitive nose. It gives me a headache and I'd rather smell cow poop than smoke. I don't want my kids breathing that in. In fact, cigarettes shouldn't even be sold there. Be the change for our kids, keep our babies healthy. Just about half a mile up the road is an elementary school. No one works long at any DG and if they do, they talk too much, aren't coordinated, bag extremely slow, backing a line all the way to the back of the store. People's food melting, people tired of waiting, a plain miserable experience. Some people just have a couple items. A second register could be opened and checked out in ease. I am disabled and I want so bad to kick everyone out and clean up the store after hours and keep it that way. Have employees act like they are shopping in regular clothes not uniform and keep people from stealing. Although, they shouldn't be so annoying that they drive people away either. I don't get out much so I end up being in the store for 3 hours easy. I just like to look or I like a lot, put it in my buggy, and then decide I don't have the money right then and put it back. People keep following me and get right up on me. Pisses me off but if it was to keep thieves out, I'd be for it. December 2016, my car was hit by an empty clothes cart outside because it was very windy and it damaged my bumper. It knocked the corner off. The manager supposedly contacted headquarters 2-3 times but I never received a call or reimbursement for the damage. If you need a mystery shopper/employee(disabled, bipolar depression)/manager/shift leader, feel free to contact me. When I work for a company, I work for the company. I pride myself on image and courtesy. I help people now when I'm in the store. I demand restitution for all of the incidents and nastiness of the DG stores in my area. I may not to be able to work a whole lot because it will mess up my health insurance, unless the company has benefits for full time employees. I'll work under the table as a customer and keep out the riff-raff. They steal, come on coppers. Dumpster divers beware. No waste unless out of date. Goods can be sold at a smaller price. If this was done, the stores would prosper a lot more. Also, add some more food slowly like produce or frozen meats. Not too much until you figure out the regulars so you don't waste money on discarded food. If stuff is almost out of date, donate it to the school up the road to give to families in need. Write off and people benefit from it. Don't wait until it is really out of date though. You wouldn't want that done to you. You wouldn't know how much that means to a lot of families. I had a friend when I went to school that raked up sugar or flour up off the counter/out of cabinets. She literally had no food. A lot of kids go without, a lot of adults. It's so hard to live these days. Poor people want to get out of poverty but we don't get the foot in the door because we not the "in" crowd. I'd be honored though to represent DG on Hwy. 18 Connelly Springs, NC or others in the area. I pride myself in my work. I'd need at least $10/hr., but I am worth it. I am Heidi Phillips. You can message me at [protected] or call [protected]. 6476 Lost Key Drive Connelly Springs, NC 28612 is my mailing address. Thank you. I believe restitution is deserved from the ruined products and the damage to my car.

I called store in Deltona blvd, before I came in because I had made a purchase and had forgotten to use my $5 off coupon.Manager told me to bring in coupon and receipt, that was it. I came in with receipt and coupon and she says no you need to bring all items back to refund it.This whole time she has an attitude with me in front of other customers at checkout.I told her how was I suppose to know that, you never mentioned when I called the requirements.Then she says no, you don't have enough to get $5 off because off taxes, yet you can clearly see the subtotal was more than enough to get $5 off coupon.she didn't want to help me or deal with me.She was rude the whole time! It's not a big deal I didn't get $5 coupon but it's not ok for your manager to be so rude to me your customer! I thought you should know what kind of employee you have working for you, especially a manager! You would think they would know better.I will never shop again at your store.

I always shop at DG Twice a month due to the local DG's will not get into the penny deals... I recently made 3 transactions and all of my coupons did not attach... I am with the couponing group on Facebook and none of the deals came through... I am submitting my recp'ts to see what was wrong. I gave the pix which were 3 pages and none of the scenarios came as it was supposed to be... I also let them know that I was an avid couponer, and Nothing seemed to go right... Please help

I just recently quit working at the Dollar General in Farrell Pennsylvania. The management here are completely unprofessional. I sat for hours with out a single brake. When I would ask for a brake I was usually told no or would receive attitude from the Assistant manager Laura. Yet she takes her brakes whenever she wants and also takes extra brakes when she sneaks out the back or says she is grabbing carts. The store manager took a ladies purse because there was an incident she saw the lady had a gun and I was left ringing register with a loaded gun right at my feet inside a purse till the police got there. People use coupons and she accuses them of scamming. They expect you to ring register and still put away 4 totes and hour when you can barely leave the register. Laura the Assistant has an attitude with customers and employees. The last straw for me was working almost 4 hours I asked for my first brake of the day and Laura the Assistant slams down her HTC and gets loud talking about she has things to figure out. When your a manager you need to make sure your employees are ok. No brake no using restroom not even a drink really in 4 hours and I was made to feel like I was interrupting her day. I walked out. This place is lucky they can keep any employees .

I wanted to make a complaint I didn't know how so I looked on the receipt it showed where I can go the store #19140. It looks like a pigsty there cages every where I can't get to what I'm shopping for. I notice a skinny brunette lady with the name tag Stacey, I'm assuming it's the manager I don't know doesn't have her title on the name tag. I asked for help and she yelled at me and told me to wait just a damn minute she was busy with other customers she looked like she was over whelmed and was very rude and yelling at me from now I'll shop at family dollar and Walmart as well the dollar tree before ever go there again, also I seen the same lady eating while on the job, that's rude eat on your break, not helping customers.

Went into the Caribou Maine Store And on my receipt it says store #19140 It was on 04/06/2018 morning She smelt like pure alcohol and a mixture of gum. the store was a complete mess cant find anything there are metal cages throughout the store where I cant get any product that I want. very disorganized and will not be shopping that location ever again. I feel very unsafe going into an establishment where the manager smells like alcohol. it is not good business. I will be shopping at our local Family Dollar store. At least they have product that I want...

Yes I was asked not to come back in the store do to the the fact I was supposed to have told someone that I was going to kick the managers butt when I never said any thing to any one this is hear say and I don't understand why I can't go back in the store and also she called the police 1 day later than she said that this happened clearly this is a lie and I have a lot to lose do to the fact I have my own business up town and now I can't go in the store when we only have 1 grocery store and 1 dollar General and 2 gas stations and it takes 10 minutes to get to the next town and I spend a lot of my money there around 1000dollars plus a month there so some thing needs to be done.

I shopped at your Colchester, Vermont store, #11877 this morning and when I got home something was missing out of my bag. I called the store and she said no there's nothing left here, I said I will bring my slip in the next time I shop so I can get the item - she said NO WE WON'T DO THAT! What? Obviously it was in another bag and another customer got it with their order.

I am very disappointed, this is NOT customer service.

The item was Raid ant bait for $3.55

Please advise.

to whom this may concern I live in Lewisville ar. reviewed weekly ad that was sent to my dg coupon app. several items that were on sale did not ring up in store. I even tried to use my digital coupon and it would not accept it. Also the dg stores in Lewisville and stamps ar did not have weekly ads in store to be reviewed by store workers. I have wasted my time and gas. This is also noted as false advertising.