Dollar General
Reviews and Complaints

Dollar General HWY 41 is the location I frequently visit. It once was my favorite. This location is not as customer oriented as it once was. On Friday, April 20, I made my second visit for the week whereas my purchases were not meager. I almost walked out just as the customer before me had. This location is getting in the habit of letting customers wait in long lines with one register operational. Fortunately, customers did not take out their frustrations on the sales associate. The associate called for backup twice during my time in line. She eventually had to leave the register to walk to the office window to ask for help once again. One customer looked as if he was going to pass out while waiting for service. The sales associate was apologetic and handled the situation very professionally. However, she needed help but was getting no response.

The competition may get an increase in business in the near future if service continues on this path. So sad!

Just bought the movie arrival. Took it hone and watched it for the first time and movie is messed up. The blue ray disc actually freezes up and skips portions of the movie. I was very dissapointed that i could not watch my new blue ray movie in its entierty. The next day, today, i returned to dollar general, blue ray disc and receipt in hand. Only to go back h' me with my messed up movie and store won't refund need

I just bought a phone at my locale store here in north carolina, there was a sticker on it for $19. So I got it, figured it would be worth getting it since I needed a new phone. So I got a employee to unlock the rack so I could get the phone, got to the counter and I was being charged $30 for the phone. So I say to the casher the rack says $19 for this phone, the women said she didn't see it. So she went to look at it, then came back to the register and told me that I couldn't have the phone for that price because the sale ended yester day. I told her if the price was still there after the sale even if the sale had ended she still needed to give me the phone at the price by law. She got an attitude with me and told me I wasn't getting the phone at that price because it wasn't her problem nobody took the tag of the rack. Im not sure about any one els but I wont be shopping at dollar general again.

Guymon ok store is so packed you can hardly walk through much less push a cart. No one stocks anything. The boxes sit on the floor in the middle of isles for days and no one cares. The isles are stack on top of each other and its hard to get through. The shelves are also unorganized making it hard to find things. No one puts anything away. It looks like someone dumped things on the floor.

The store in Gravette Arkansas in in desperate need of new credit card readers. It takes several tries usually and never works at all for the SNAP EBT cards. There is one girl that works in the store that knows how to bring up the manual entry option but she is the only one so when she isn't there, no one can use their food stamp cards. So they all need more training in addition to new card readers. And the big sign out front on the pole has had working lights in about 3 months. What is going on with this store? Doesn't seem like anyone cares.

I used to visit the store located at 2130 W. Sycamore in Kokomo, Indiana 1-3 times weekly and had for years. Associate AngelAA changed that. For the past month I have been visiting a different DG. I had a stop in the same plaza today and needed trash bags so gave it another try. I almost left when I saw her at the register when I walked in but like I mentioned, needed trash bags. The woman who checked out in front of me believed her change was incorrect. She had walked forward and my items were being rung up. She turned back around before fully leaving the area of the registers. She stated she should have gotten a $10 back but AngelAA gave her $7. The woman even said sorry like it was her fault?! AngelAA never speaks to you when you check out. Her body language is complete attitude and rudeness and in this poor woman's case her day would have been better if AngelAA had remained silent. AngelAA YELLED from behind the register for a woman named Sandy. Sandy can be hot/ cold. Most of the time pleasant but had one visit where she made it unpleasant. Sandy came up and asked "what's the problem?" But only to AngelAA. The woman handed Sandy the receipt and explained what cash bills she handed to AngelAA . Sandy turned from the woman to the inside of the check out area and AngelAA began pointing to the section with cash tendered and what not. The woman, still being incredibly pleasant, says she will wait for the drawer to be counted down if that is necessary. AngelAA turned and started yelling at the woman. Body language, tone, and words nothing but ridiculous rudeness! AngelAA was saying, "it will be just a minute!, you will have to wait, just give us a minute? Ok... Through all this I am still trying to check out. angelAA did not hit a button or something so my debit card wasn't being read. Of course, that was my fault based in her body language and lack of words. She said take it out (the debit card) so mumbled i had to ask excuse me. Of course I received it louder that time so removed the card and inserted it again. I was wrong again, I should have waited for her permission. Again, that is based on body language and lack of words. She said take it out again and then i just waited until she said when. Inconvenience again to her but oh well, she is an inconvenience to my disposition as well. The lady who was standing there waiting for her change to be corrected was still standing there with her face still in shock over AngelAA's reactions to her saying she would wait for the drawer to be counted. As I walked past her, i could see her becoming angry and said to her that they should have fired her a long time ago and that she is nothing but rude every time. The woman agreed she was rude but still had a half-shocked and half-mad face. I left the store before i learned the outcome. Sandy did nothing when AngelAA yelled at the woman. I have worked retail and and/or customer service for three decades. Never have I worked with or met anyone as rude as AngelAA and i can honestly say this is first time I have ever filed a complaint on any associate of any store I have ever worked or visited. AngelAA is just too rude to not express a complaint.
Thank you,
Stephanie S.
Kokomo, IN

Called Lincoln ave Evansville IN store Monday to check on cell price lime it said to do online- male cashier was difficult so asked for manager - on phone asked abt pricing on phones, told.me abt $10 off with purch of 15$ prepId card, phone wouldn't ring up correctly and didn't have any 15 $ cards either- was told after asst Mr spokr to GM that they couldn't sell that. Phone at advertised rate or sell me a 15 card, I had walkrd there and already sold my phone and then was rejected by staff they couldn't even sell one at advert price if I bought a more. Exo prepId card, endednup having t OK walk to CVS and they had 2 phones one of which was the zte, I hD to. Buy it at the reg price and buy a 15 phone card, I feel that I should receive my 10 back as this was unfair

I went into your macon ms store and I asked the cashier why they couldn't give me change and their drawer was open the cashier porsha proceeded to get loud with me and I got loud with her and She continued to get loud and I continued to get loud back and since when it's ok for your employees to get on Facebook and talk about and video tape where people stole something and talk about the customers that shop in your store

The Dollar General on 20 Lee road is in some serious need of assistance. It's difficult to walk through any of the aisles, let alone find something you need. Everytime I visit it always seems like they have pallets and boxes out, they must get a truck in everyday!

Also, the management is very unprofessional and rude. The manager, Ashley, yelled at a young man working the register during my checkout about his speed (which was normal) and threatened his job right in front of me and apologized. I don't go to Dollar General and expect the most wonderful courteous customer service, but I do expect them to keep private matters private.

Overall bad experience and I hope it changes soon.

i went into dollar general with my grandma April 20th 2018, at 1:00pm and the employees were extremely rude and had the worst attitudes. my grandma asked a question face to face with one of the two female employees and that employee looked at her, turned around, and walked away, completely ignoring her. i am DISGUSTED with the service i received today. i have NEVER had such a bad experience at this store.

I purchased a pack of cigarettes on 4/20/2018. I was given the wrong kind without me knowing. The cashier that was working at the time made a simple mistake which I am not upset about. Upon getting home and unpacking the goods I had purchased... I realized she had given me the wrong kind. I returned to the store #14441 off Andalusia Blvd.in Cape Coral, FL 33909 with the sealed pack and the receipt to exchange them. Not only did the new cashier working at cash register #1 at approximately 12:30 pm whom was a female of middle age refuse to help me, but she was extremely rude and abrasive. She would not even attempt to assist me in resolving the stores mistake. She spoke harshly to me. Ive been a loyal customer shopping there multiple times a week. Sadly that store just lost a loyal customer due to this individual's poor customer service. It is my hope this matter will be looked into and resolved.

I would like to put a complaint about the store manager Kathy Swafford in your Manchester, Kentucky store in Garrard area, I am a frequent customer in this store and I've never had any problems with any employee in this store, on the other hand Kathy is a liar and a theif she robs the store blind and blames it on the employees she needs fired and shown she can't do people wrong and get by with it, looks like corporate needs to be let in on her little secret.

I was an employee of DG in Pelion SC..I recently quit due to the favoritism shown by the new manager.. hiring a very close friend of her as full time lead giving him the hours and cutting all others... Most recent hire was the new leads fiancé which is now getting hours and other clerks cut to 11.. the new lead also does not check ID's when selling tobacco, states he's a manager and doesn't have too.. DG wants to talk about fair practice when they allow the good workers to get used and treated poorly!

hi I wasn't gonna complain, because I love your store, but any time I use coupons digital or paper I follow your guidelines to the letter, that being said the $3 survey doesn't take off $3 today I went and used 2 of the survey coupons and the first transaction it only gave me $2 off for the survey the cashier kindly corrected it but the second transaction only took off $2 and was not corrected, I keep my rec. so I can do the surveys so I got to looking at other rec and found that none of them give $3 off some gave less than $2 off, I'm very upset and I know this is a system error but could you kindly fix this, I wish I would have caught this error sooner
thank you
shelia case
[protected]@hotmail.com

I completed the $3 coupon survey on 4/18/18 and have not yet received my coupon via email this is the second time I have done the survey and your system failed to email me the $3 coupon I have a shopping trip planned for this saturday but if I do not receive my coupons then I'll just shop elsewhere my email is [protected]@yahoo.com or [protected]@gmail.com
Mailing address
Doreen Sica
7 Murray ST
Mt Morris N.Y. 14510
585-658, 1284

The blades, Delaware store. A girl by name of Stacey Kemp. She is a assistant manager or I was told this. But shopped there faithfully to find her taking my husband out on break and hitting on customers. She smokes weed with my husband and is a very smart mouth lady. Her face book complains about wrk on the regular. Thought you might want to be aware of her. I'm sure my husband isn't the only one she is messing with on the clock.. May want to find someone who is in retail and likes doing so not complain on the daily and just goes to wrk to fondal men who come thro her store. Thank you. Very concerned customer

The Robinson store is VERY bad about not having pricing a lot of items ( end caps, etc. ) having sale items and regular priced items on same display. They had a big sign for 70%off on the front table that also had regular priced items around the table where anyone would think it was included in the sale items. I get very discouraged shopping there either because of not price or signage on a lot of items and also having to wait in line to get checked out. I hear a lot of complaints on this. I have seen several times people laying things down and leaving the store. Is this the way all dollar general stores operate.

I would like to put a complaint about the store manager Jeff Lincoln in your Princess Anne, MD store. I am a frequent customer in this store and I've never had any problems with any employee in this store. I was in your store yesterday 4/17/2018 and not only was I accused of stealing (he claimed to be joking but still made me feel very uncomfortable) but also every other word out of his mouth was curse words. Thean one being (Mother [censor]er). I feel that this is very unprofessional especially coming from a manager. Like I said I have never had any problems with employees at this store but because of that I will be takingy busiNess elsewhere.

Cashier at eastpoint, ga location horrible customer service was on cell phone at reg whole time e I and 4 customer s before me checked out ...I felt it to be rude and inappropriate. Considering I have been a customer there since it opened a resident of eastpoint and have seen the turn over since Kevin store manager was there to the current who isn't cutting nor is the revolving door staffing... situation it use to be so wholesome but now. ..the staff is 'getto" and unprofessional

I downloaded the $5 off $25 spent and I spent like $37 something so well enough to get my $5 off and when the cashier was finished with everything I asked her if my coupons came off she said yes and started naming them. I said what about my $5 off coupon when I spend $25, then I said I did spend enough, didn't I. She kindly said yes ma'am you did. Do you have the coupon with you? Of course it's on my phone. She said maybe she could scan it, nope no barcode. Then she proceeds to tell me that there isn't anything that she can it on her side. Maybe I should complain to Dollar General web-site or call and complain. Note that this is the second time this is the second time that this has happened, I kinda overlooked the first time but come on if you do this to everyone that thinks they're getting $5 off.