Dollar General
Reviews and Complaints

On July 1st 2017 I was shopping in the Country Club rd store in Lake Charles, La store. While I was shopping I over heard the store manager telling another store employee ( the assistant manager8i think) that she could not take off work to go to her grandmothers funeral or even switch schedules with her. What kind of company is so heartless to not allow someone to attend a grandparents funeral?
There has been other times that I been in this store and heard this manager yelling and belittling other store employees.

The hours on Google say 8am to 10pm I went up and noticed that they were closing up it was about 9:22 and the hours on the door were 8am to 9pm I was just trying to show and explain what my issue was I was very calm but was getting frustrated when the young women and young gentleman said we dont give a [censor] get the [censor] lost we are leaving all i was trying to say was the hours on the website say two totally different set of hours than what the door says I said thank you have a good 4th and that was it i did not appreciate there actions towards me I would like something done about there attitude I in my opinion they should be terminated I understand the mix up on Google its no problem now i know thanks for you time

I would like to know as to why your store in Brown City Michigan. Is constantly changing your times that you close. it was nice that when you stayed open until 10 pm. and you were staying open until then. BUT after you decided to remodel you decided to close at 9pm now. WHY?

don't get me wrong its nice that you remodeled the store. and it looks better now then it has. it would also be nice if the store would carry the dog food gravy train in "SMALL" bite form for my dog. I believe to try and keep the money going in my own community .

I went to the dollar store in mtburg, ar.Last night and had a very bad, humiliating & embarrassing experience with the store manager named tina. I first asked about the sale prices and if i could have an ad, closing manager told me that they weren't putting up sale price tags per corp.Office doing to testing on the stores.I replied i felt that wasn't being fair to the customers and i was gonna put it on facebook so people will be aware, well she went into the office and called the store manager (why i'm not sure ) noted: this happened 1 week prior also when i was returning a few items. Well i am about to check out and tina walks in and tells the reason for the sale tags not being up, then proceeds to tell that i couldn't return some coffee, well..Some of it was expired as before, she began to tell me that they know me and the alma store and i used to work for dg and that i am a problem. It was totally embarrassing to me in front of the other customers and employees. I told her i'm not causing problems, i was just asking questions, she told me next i come in if there's a problem she wants her employees to make a call to the police instead of her. I am so shakened up over this whole incident, i couldn't sleep, needless to say i did start recording after she started demeaning me. Please look & listen to the tape of how your store manager treated me and please respond back to me asap. Thank you n have a blessed day, teresa birdtail [protected]

Rita Shimek is one of the rudest most unprofessional manager I have ever came across. It seems as if many people have complained about her and absolutely nothing has been done about it. If you use more than 2 coupons she begins to be very hostile towards you making your shopping trip very ugly. She always has something smart to say and never wants to help locate items or give pricea on anything. She treats other customers very rudely and is never polite. She denies any kind of coupons ever because she says that usimy more than 2 coupons in a single transaction is committing coupon fraud and says the internet printable are fakes so she won't have to take them. Overall she makes shopping at this location unworthy. Of something isn't done about this im sorry but I will be taking my business elsewhere.

On June 27, 2917 at approximate 19: 10 while standing at the waiting on the cashier to come and check me out. After standing there for about 30 seconds I said Hello, to get some one attention. The young lady that was placing items on the shelf approached me and in a rude, disrespectful, condescending tone
stated the other side, that's why the sign is there. She completely over look the fact that no cashier was at either register. At that point I replied that's no way to speak to an adult and its no to speak to a customer. This clerk should be required to go to some type of customer service training. She should be made to understand without the customers she would be unemployed. Thanks for your attention in this matter .

Went to dg in Hebron ohio they had tee shirys 3/10 plus 10 % discount well he rang them up they was 6.50 each he said he would take of at end well.hot home which is 2 min away i looked no discount i called whoch was mistake because I went back down signs was not their they took them down that was wrong it is not my fault their people didnt do their job and then i had coupon on phone app didnt take mone it off of this i like dollar general but i would send people in to check it out and they was one employed that knew what they did she was their

6/27/2017

I paid $55.13 for minutes on my refillable AT&T Phone Card on 6/19/2017 at Dollar General on 927 N. University Dr., Nacogdoches, Texas. By the time I called to put the code in for the air time, it was already used. I am out of $55.13. I had to buy another AT&T air card at Brookshire Brothers in the amount of $45.00 and put air time on my phone on 6/21/2017. Definitely not at Dollar General! I talked to the manager at the store on 6/20 & 6/27/2017 and she said that it is nothing she can do. They do not give refunds.

I talked to AT&T and they said the only air time that was put on my phone was the one for $45.00 on 6/21/2017 that I purchased at Brookshire Brothers. I want my $55.13 back.

I live in Louisville KY, in the Newburg area. I have been going to Dollar General Store in our area for over 25 years. At each location that the store has been moved to on Poplar Level Road, I have been a dedicated customer. Within the recent past, the management and mainly the employee's are disgracefully unprofessional to the customers, each other and aloud. For example, last evening (6/27/2017) approximately 8:00 pm, the only line open had about ten people waiting to check out. The young man at register one called management to have another register open. Management asked the young lady that was stocking shelves to open up register two. She did not comply. About two-minutes later, the young man at register one asked the other employee to help him and she complained loudly that "You all are getting on my nerves. You see that I am doing something." Of course customers were shocked to hear her response. She walked towards the counter and then turned around and walked back to what she was doing. Management finally opened register two to assist in getting customers out the door.

This same young girl I noticed after several encounters with her from purchases that I made from her, has a very bad attitude and should not be in the position of dealing with customers.

There are other incidents with other employees speaking aloud about how much they hate their jobs and can't wait to get off... and I can go on and on about what I hear and experience at this particular store.

As management and CEO of my own business, I definitely would have these employees terminated and replaced with more professional employees. Sorry to have to report this, and absolutely I could go to another Dollar General or even a competitor of Dollar General, but my dedication is to the Poplar Level Road store.

hello today is Monday June 26 2017 i visited a dollar general location at 3338 Broadway Blvd, Garland, TX 75043 mind it not being the first time here and never fails they refuse to give you money back if paying w debit card and refuse to take a 100 dollar bills from paying customers but if the people from the plasma center come in they store they will let them get cash back from buying a 35 cent pack of gum or something less than a dollar but customers buying more than 15 20 dollars have to spend 40 or 50 for them to take your 100 dollar bill but won't give money back even if using a card and they excuse is they have no cash they just clocked in or the people from the plasma take all they money my point im trying to make is if a person can purchase 35 cent gum to get money back frpm the plasma card why can't a person buying more than 15 20 get money back or take they money i see a big issue w this especiallyif you are a mexican paying customer but if you black n donating plasma they will do for you in a heart beat believe me i seen it roght before my eyes several times i wash once a week next door so yea i see alot of discrimination in this store

I am a very frequent shopper at Dollar General. I have been shopping our local Dollar General for years. It's close to my house and I love it over Wal-Mart or Family Dollar. However about a month ago I started couponing. Not sure of all the ends and outs, so I joined a group. Well the posted that a coupon would attach to an item. So I went and purchased the item and the coupon was scanning. After I checked out the manager approached me, line was full, and look in my bag and say what coupon did you use for this? I told her that I used the coupon that was attaching. You says you know you can't use that for this item. So I explained that I saw it in the group. I went back a couple days later, not to coupon but to get my usual snacKS before work. When I walk in the cashier was looking at me funny. As I walk around the store another worker that was recovering said are you couponing. I said no, why? They said because we were told to watch you... are you serious? That made me feel like the manager was calling me a theif. I have never asked a cashier to push a coupon through or for special treatment. I work everyday and pay for what I get. Both situations were just embarrassing. I really don't think all of that was necessary. As much as my family don't like going to Family Dollar, I would rather shop there.
Store #00246
I sent this message last week, don't know if it went to the right person.

Sign on front door days "stop! Check out our wall of shame. We have photos are you going to be next?". 5th Ave store.

I think that is an obnoxious thing for the customer to see first thing as they walk in the door. There also is a sign saying large purses will be checked. It sounds like your company is expecting customers to steal instead of being thankful we are there. It just doesn't seem welcoming.

It's probably also racist because the sign is in a black demographic and you do not have the sign in nicer neighborhoods. The way it is worded is that you think the customer is there to steal...that's not very welcoming.

I shop frequently at the Dollar General Store #04321 at 113 Hwy 6, Amory, MS. It is less than a mile from my house and I stop by at least 2-3 times per week to pick up various items. I am so frustrated and tired of the condition of this store. I'm not sure what the problem is with management there, but the store is a complete mess. Several months ago, it appeared that a team of DG employees were brought in from out of town to clean things up, and it got better for a while, but is worse now than ever. I have gone by twice this weekend simply for cat food. Friday evening, there was no cat food that I purchase on the shelves. The only small bags were Rachel Ray cat food which I don't buy because it is $6.75/bag. I purchased it only because I had a coupon, and I needed it. I went back on Sat. evening in hopes of using my $5 off $25 discount and to look for more cat food and also laundry detergent, drinks and snacks. Again, nothing I was looking for was in stock. The aisles were all completely blocked with huge metal carts full of items to be put out (most of which were there Fri. night too), but no one was working on them. The floors were filthy. There is a very nice young man who works there named Hunter (I'm sorry I don't know his last name), who always appears to be doing the best he can do, but beyond him, I'm not sure of anyone else who is friendly and working hard. Please send someone to help get this store back in shape. It is so convenient to my house and I love shopping there when I can find what I need, and I don't want to start driving to the other side of town to Wal-Mart just to buy cat food. Thank you.

The store is a mess! It has been for sometime now and for a short time (very short) it slightly improved. There is no product on the shelves (I have pictures), carts with containers containing stock sitting throughout the aisles in the store posing a fire hazard (again I have pictures). It seems the product is put out on the shelves but the many empty shelves remain. There hasnt been batteries or medicine supply for months! Limited dog food selection, cat litter, detergent, light bulbs, vehicle oil and so on and so forth. The Family Dollar just a mile away always has plenty of most every product but for alot of people it is less convenient and closes earlier. At this point DG is inconvenient since you go for a few things and the store only has one of what you need. I have worked retail before and this would not be tolerated! I see complaints on fb all the time about our local DG. I work a full time job 5 days a week and have entertained the thought of applying to just show the emoloyees there how to get stuff done. But I cannot fully blame them as their higher ups hold just as much responsibility in this matter. Its a shame this store is in such a shape. I would appreciate a follow up phone call as to how this matter will be addressed. Thank you.

We have recently had a store open in our small town and we're very excited about it. It is the only grocery store for 20 miles and has really benefitted our small town. However, your manager Jenny Fisher is something to be desired. Everytime I drive by or go to the store she is outside smoking. She openly complains about employees to customers. I am good friends with a couple of the people working there and she treats tham like crap. She only does her schedules a week at a time and then changes it numerous times during that week. She is always complaining about something. Vendors, employees, other managers. She has already had a huge turn around of employees quitting and our store has only been open a couple months. She is going to ruin our new store in our nice little town if something is not done. Employees are to scared to say anything because there is rumor she accused employees at other DG stores of stealing to get them fired. Something needs to be said before she runs off more good employees and keeps hiring her lazy trashy friends to work there.

This complaint is for store number 14369 in log cabin Texas on Saturday June 24th between 9 p.m. and 10 p.m. when they close I was the last customer. The complaint is on a Whitney and Hannah which were the two employees working. I arrived at the store around 9:15 and planned on buying 12 cases of water and a few other things. I reach the counter approximately 9:40 and started my transaction after completing it I noticed that my store coupons and the 5 off 25 and the $3 off survey we're not coming off correctly. Hannah informed me that I had to have a total of $25 after the $4 credit for my 8 cases of water came off. So we added a few more items to my transaction to bring my total back up to $25. Once again she scanned my 5 off 25 and my $3 off survey and the register showed it accepted both . but it only deducted the $3 survey not the 5 off 25. Hannah tried three or four times to make it work but she became more confused with each attempt . finally we decided to void the whole transaction and let the people in line behind me go ahead and check out making me the last customer. Once again Hannah range up my waters and additional items and again scanned my 2nd
5 off 25 and $3 off survey coupons then digital to bring my balance down. And once again it did not take off all my discounts. Hannah tried again to figure it out and again failed making this the second time my transaction was voided, and a second time I lost 8 more dollars. The 3 off for survey and 5 off 25 coupons. They say third time's a charm, but not in this case.
Becoming irritated because it's almost 10 p.m. closing time and there's still a customer at the register Whitney whom I'm assuming is a key holder comes up to the register with a very irritated look on her face and asked what was the problem. Hannah tried to explain it but she was Clueless what to say. So I explain to Whitney (the irritated employ) about my survey and 5 off 25 coupon not coming off my balance. so we decided to give it a third try with Whitney there until I realized I had no more 5 off 25 coupons in my app or on my receipts for June 24th. So Whitney pretty much decided since I had no more receipts with the date on it I just wouldn't get the credit not caring that the reason I don't have the credit was because of the her cashier having to void my transaction 2 times. Needing these 12 cases of water before 6 a.m. for my boss I needed this issue fix to credit me all my discounts that Dollar General advertises in the store and on the app. I could not leave empty-handed.
Impatient at my persistence to figure out the problem with my discounts not attaching and me looking through my dozen receipts for a 5 off 25 for June 24th because the 2 previous transactions that were voided, wasted 2 of my 5 off 25 and 2 $3 off survey coupons. Whitney realizing Im NOT going to give in and just pay the receipt total that was $8-$10 over what it should be she finally found a 5 off 25 coupon for June 24th somewhere behind the counter that she let me use. but the $3 survey coupon that i used was my last one I had.
Need I tell you how this 3rd transaction turned out? Well let's just say void number three!
After all that time I ended up walking out empty handed, with no water for my boss. And to add insult to injury it cost me a total of $19! Two of my $5 off 25 coupons and my only three survey coupons for $3 off each one!
I can't help but think maybe if when I walked in to the store at 9:10 if you're two employees we're not standing at the register chit-chatting with three or four of their friends on the other side of the counter giggling and laughing they could have focused on helping me and together figuring out what the problem was and seeing what we could do to correct it. And they would have a happy customer and get a good report from the survey I did.
I shop at Dollar General every single day if not two to three stores a day because I coupon. this by far is one of the worst experiences I have had as a customer of Dollar General not to mention it cost me $19... !

I shopped your store on Garden Street for 5 years then sold our home and have shopped your Harrison Street store for the past 6 months where I bought a new home. My wife and I shopped your store and my wife likes to look so I go off on my own she had a shopping bag that she uses and when we are ready she puts her items in my basket then we check out and anything we decided we don't want she puts back. On 6/24/17 around 11am or thereabout she put her items in my cart and proceeded over to your frozen section and was putting back some corn dogs and was about to put back a few other items when your employee walked up to her and not in a soft tone but very loudly called my wife a thief and grabbed her bag of course my wife grabbed it back dumped the remaining items in the cart as your employee continued to berate her and said she was being trespassed from your store. Never once did my wife try to exit your store or at any time try to bypass your cashier and if its a matter of your company not wanting shopping bags being used that she purchased from another store not Dollar General then this should be posted. My wife is a registered nurse and I was a Retail District Manager and Director of retail operations for a large company and had this come to my attention I would immediately terminate this employee. There was no time whatsoever and this can all be verified on your store cameras that my wife tried to exit your store and she was humiliated by your employee. I don't normally complain about a situation but this was so uncalled for. My wife certainly would not risk her nursing license for $15.00 to $20.00 worth of merchandise. I have never been so embarrassed as your company made us feel and you have lost not a good but a great loyal customer forever. There are way too many people looking for jobs to have an employee such as this employed with your company and there are certainly many retailer choices that we drive by everyday to shop with Dollar General and we did just that drove over to Winn Dixie where I have shopped for years then proceeded to Family Dollar and purchased the items we didn't get with Dollar General and I can tell you I will never step back inside a Dollar General and I'm sure that my wife will let some of her patients know and I certainly will. I expect to be treated with respect had my wife exited your store or tried I would not be upset but because she was attacked by your employee in the grocery section of your store I find that very troubling and disturbing. I don't care what you do because I wont be back but I certainly think this employee if in Management should be retrained and certainly demoted and again if she worked in one of my stores she would Terminated at the earliest possible date. One more note the Store Manager was present and he use to work at your Garden Street store and you moved him to your Harrison store when you built it and he didn't even bother to come out and [censor] the situation but when you don't need business I guess you can afford to run off Professional honest working people. Sad very Sad.

At fort Payne Alabama the employee misty bates is stealing from the store and she is very rude and is taking pain pills with no prescription she has her niece come by the store that misty works at and get 3-4 of the bags of tolite paper and 2 bags of the paper towels like 2-3 times a week and when people come that she knows she gives them things 1/2 off she has stolen from about every job she has had she stole 1, 000.00 from the bank ask her about it .. She brags about it to alot of people.

[protected]@gmail.com
06/24/2017
10:47am
Store # 12105
Refund requested
The coupon program for Dollar General is not working properly. I had a 3/$15 and a 5/$25 Digital coupon attached to my phone number of [protected]. I bought $31 worth of stuff and put in my phone number. I got 3/$15 instead of 5/$25 which mens i did not have to buy $25. I wanted to void it, go get my phone and remove the 3/$15 from my account. The cashier told me it would not let me use the same coupon again. So we voided the order, with people behind me in line and rerang the order. Same scenario. I checked out and came home to let you know how unhappy I am with your coupon program. I dont like wasting my VALUABLE time. I took the time to sign up for digital coupons, take the time to view emails and select the coupons I want, make a list all week of items
I could use and wait until sat to go to my local Dollar General to use my 5/$25 coupon for it not to work. Along with the fact that now I am upset. My total order was $21.60 and I am requesting a full refund based on wasting my time.

This happened on June 23/2017 in your Irwin, Pa store.
I am attempting to lodge a complaint about one of your managers at the Irwin store. I was working this evening and every time I asked her to come up and do something that is a manager's job, she gave me attitude, acting like it was a giant hassle to do her job.
I called her twice for assistance in ringing out customers and she didn't reply, then finally came back over the intercom asking what I wanted. I said in a louder tone of voice since I thought she hadn't heard me the first time, "Can you please come help me ring up customers, please?" She responded by yelling at me over the intercom, so the entire line of customers could hear what she was saying, saying that I had a lot of attitude and to just can it.
I have never been so mortified in my life. All the customers in my line looked shocked and told me that I absolutely didn't have any attitude and to just hang in there.
After she came up, she rang up two customers and went back to the rear of the store, still leaving me with a line. After I finally finished the line, I went to the back to speak to her, with the intention of asking for an apology.
She again yelled at me, saying that I had attitude all night. I told her that under no circumstances did I deserve to be yelled at in front of a big crowd of people, but she again insisted that I had attitude.
So I felt I had no choice but to quit on the spot and walk out.
I was treated extremely unfairly and I want you to be aware that this is the kind of management that you have in your stores.