Dollar General
Reviews and Complaints

Store# 13730 Phenix city, al refuse to scan $3/15 dg coupon stating it needed to be printed. Policy state mobile and text coupon are excepted as long as they are dollar general coupons. Manager is operating a store where she does not understand or cannot comprehend store policy. Please educate manager on store policy when it comes to your store policy for the 3/15. Coupon does not state it has to be printed. It gives the option to be emailed

My husband was shopping at the store near 50th and State Ave. Kansa City, Kansas, today, 06/13/2017, just before 6pm. The associate there said he was the last customer, as they were closing early. This hjas happened before in the past. Can't the district managers find anyone that can be at, and do their job? If not, just close it, all together. It has been a mess since it was built. The store is un-orginized and un-stocked and the parking lot is always litered. Please fix the issues and accomendate the comunity it is in, otherwise...Why be there?

The dollar general located at Moffett Road and Central Boulevard is what store I am referring to. The sign light has not worked for several months. This makes the parking lot darker and I do not feel safe going to the store after dark. The parking lot also has areas where the markings to turn in and turn out are worn off. This makes a hazard for a possible wreck. We are frequent customers in fact almost daily. Please have someone come out and fix these things. Thanks!

I am an avid Dollar General shopper. I currently just moved from Patterson, LA to Berwick, LA. The Dollar Store #13678 located @ 4790 Hwy 182, Berwick, LA is a disgrace. I have shopped at many other Dollar General's and never seen such incompetence in regards to stocking. The shelves, as well as the frozen sections are almost always bare. Considering that this particular Dollar Store is supposed to be convenient for the consumers in our area, it is sad to hear that most Berwick residents shop elsewhere due to the lack of products being stocked. I much rather go to The Dollar General than anywhere else, especially since it is in a very convenient location, but recently have had to switch to another store to avoid the incompetence at this store. I now have to go out of my way to shop for needed items, but I feel I should not have to if this DG store were ran correctly. I feel that new management would make a big difference, and be of great help to the residents in Berwick, LA.

Today on June 12, 2017 my husband was asked to leave dollar general because him and a friend stopped to say hi to each other in the store. If this is truly your policy, you should make sure to ask all the elderly people that go in there and talk constantly to also leave! He was very embarrassed and very angry! The employees are always rude in that store! Will have to find somewhere else to shop!

6/10/2017 I went inside my local dollar general & was refused service because it was 9:49pm & they close at 10:00pm. I waited at the register for about 6 min until someone came to help & then they said sorry we are about to close.
This was uncaused for ! The worker's name was Nina. She saw me at the register for the longest while i waited for her. I was buying cigarettes so i had to wait until someone came behind the register to get them. I remember the time because i was in a rush to get there. I feel like they should of locked the doors if they were going to refuse service . I would like justice maybe a suspension because now i don't even want to spend my money there. & its the only local store i go to for my daily needs.

My wife and/or I go to the dollar general store pretty much everyday until a new cashier named Amanda was hired . she asks for my number and says a lot of inappropriate things to me while I'm checking out and I've told her I'm married and won't do anything to ruin my marriage she is rude and disrespectful to my wife And even continues to hit on me in front of her and unfortunately we will never be going to that store again as long as she is working there

Today, 06/10/2017, I was attempting to make a tax exempt purchase from the Dollar General in Buckner Mo. The first associate was unable to complete the transaction, stating that she had only done one such transaction previously. She stepped to the back and asked the employee sitting back there for assistance. I am assuming this person was a manager of some type. It is hard to know for sure because the turnover rate is very high at our local Dollar General.

The manager/second associate asked me to step to another register so she could assist me, which was very reasonable. She began entering the information from the tax exempt form that I had presented. There were no phone numbers listed on the form for the church that holds the tax exempt status. I was unable to provide the phone number for the church because I do not have the number. I do not own a cell phone or have a home phone. There is no possible way that I could stand there in line and provide a number. I am sure I could have made something up but I instead chose to tell the associate that I couldn't get the number. I asked if she had a phone book to look the number up or if she could google the number. The manager got an attitude with me, stated that she didn't have a phone book and didn't have her phone and wouldn't look up the number. I was surprised with her attitude but politely informed her that I didn't need her products and that I would go to another store, probably the Dollar General in Odessa because they have always been able to help me. I was not rude. I didn't yell. I didn't curse. I simply stated the above. She told me to leave 'her' store and that I was being rude. I said I wasn't being rude but she told me I was being very rude and told me to leave.

I have never before been asked to leave a store. I am horrified that this associate thought I should be forced to leave, especially since to the best of my knowledge and belief I hadn't done anything to warrant being kicked out. I hadn't raised my voice, cussed, thrown a hissy fit or in any way acted out. I simply had asked if they could help me provide a phone number that was needed to complete a tax exempt transaction since I had no means of providing the number on my own. Instead of a polite response I was met with rudeness. I responded in a normal tone of voice and attitude that I would just go elsewhere. I really don't think that being kicked out of the store was in any way shape or form an appropriate response.

If possible I would like the tapes of the cashwrap area to be reviewed. If I was out of line in my actions or words I would like to know so that I may apologize to the associate.

thank you for your help

Lisa Postlethwait

Someone needs to look into this so called Manager, she is rarely there, doesn't work any nights and Everytime I'm in the store she is always talking about her employees being lazy and threatening to fire them, when they are the only one working all the time, she schedules them 11 till close, when in fact she doesn't pull shifts like that she's gone by 4pm the latest. If it wasn't for her employees nothing would get done. They do there work and hers. She needs to reevaluate her self. Managers are on salary and she sure doesn't deserve hers she cheating that system all the way and laughing all the way to the bank. The employees need the bonuses not her they deserve it. It's sad these employees and customers have to listen to her belittle her employees. Very Poor Unprofessional.

Store #03221

Yesterday my fiancé and I were in dollar general which is normal we are regular customers. The gal who was running register. Apparently did not scan 2 items that were in front of her 1 was placed on counter and the other was in my fiances hand. I found this out by going in this morning to get some meds for my son. As I was checking out another employee who I have never seen and the cashier from day before set the blistex in front of me asking if I planned on paying for that. I was obviously puzzled and then asked if it wasnt scanned yesterday. She then said "no you walked out without paying for that or the mtn dew. " I think said i apologized and told them i would pay for both no problem. I was then told I was banned along with my fiancé from all dollar general's for stealing.

The day this happened
We just cashed my fiances check.
Cash is never an issue. We don't steal.
The 3 items we had were
Cigarettes
20 oz mtn dew (was being drank but I believe was placed on counter)
Blistex ( I personally placed on counter then picked up when leaving.)

The cashier NEVER stopped us or said anything. We didn't even realize a difference or i would have went back. The store wasnt busy so I'm unsure of why this wasnt addresses when it happened. Or why the cashier didn't ask to scan the pop or bother to scan the blistex . AGAIN THESE WERE IN FRONT OF HER. I do understand that the drink shouldn't have been opened. But scanning all items is her job. Why are we banned? The lady who told me we were banned also argued with me on watching the video saying I had it in my hand the entire time. THAT'S NOT CORRECT. 1 of the 2 items were actually paid for today at my morning visit when I made another purchase. We weren't trying to steal. And don't think this should have happened at all. I would like to speak with someone about this.
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Taylor Mendinghall

Ripley, TN

The parking lot at this store is in a general state of disrepair. There are potholes too numerous to count and the parking spaces are not clearly delineated, especially along the sides of the lot and in the center. Patrons are parking haphazardly, often times not allowing appropriate space for other vehicles to travel safely around the lot. This lot has been in this condition for a few years and only continues to deteriorate.

I just left dollar general 100 Parris bridge Road Spartanburg sc not only did the cashier not even speak to me she was putting up shopping bags on the registers and proceeded to put up entire box before checking out my purchase . Still hasn't spoken to me. Single bagged 6 large bottles of water which broke before I could get to the car. Customer service was HORRIBLE!

Hi, I am writing this because Everytime I visit the Clementon, NJ location on Berlin Rd. 08021, the employee is always extremely rude and treats my husband's and I like Theives! She is about 5' 10" - 5' 11" tall, long brown hair in pony tail with tattoo on her neck! We shop at this store every single day, weather it be for allergy medications, to drinks, to clothing and heigiene products from the minute we walk in the door till the second we leave she stalks us! We have never done anything wrong in any store let alone this store and she singles us out every time...she will come move 1 item where we are standing stare at us and go away, but follows us to every isle! It's rediculous! She makes extremely rude and uncalled comments to other employees such as how "somebody better come take over my register before she [censor] snaps the [censor] out" with 5 people in her line...she over charged me for my clothes today...it was buy one get one free as long as tgey had yellow dots, argued with me and said that it was buy one get one half off, I had bought two clothing items with the same deal yesterday, she argued with me and refused to fix the problem and said "it is what it is" I am a loyal and reliable shopper at this location but if this continues and the problem with her is not dealt with accordingly, I will make sure everyone around here knows and also make sure that nobody shops here! I don't appreciate having my $$ snatched out of my hand!

My name is Staff Sergeant Carson. Today on June 8th I took an emergency call as I was backing out of a parking spot and was almost hit while on my motorcycle by the store manager because she wanted a particular spot in front. I went in to ask for the manager and the same person that almost hit me was the store manager Tammy Stamford 18425 US-171 Rosepine LA 70659. She was very rude and disrespectful all over a parking spot. I was in uniform and took this type of attitude from a store manager and did not get any time of resolution from her behavior. I intend on discussing this with the public newspaper if the issue is t resolved.

My niece went to dollar general in florence Arizona. It was 5 minutes till closing. The lady working whos name is Linda told my nice that she does not have to keep the store open until the closing time that is posted. She told my niece that she had less than 2 minutes to get what she needed. She went in for a simple bag of shredded cheese. My niece was in there 30 seconds. Linda followed her to the back where the cheese is kept telling her she needed to hurry up and that she does not have to let her buy it and that she does not have to keep the store open until the posted closing time. The entire time this woman was extremely rude and harrasing her she was in there. She was in the store less that 2 minutes. No one deserves to be treated that way and someone needs to make sure that the job is being done correctly. If you cannot be a professional when working in customer service then you should find another job where individuals are not being harassed because they needed one small ingredent to finish dinner with. This behavior is completely unacceptable.

I stopped to buy my local Dollar General store, #12206, to buy a few last minute items for the night. As I pulled up, not out of my car yet, a store employee stood inside the door and waived me and other customers who were pulling up and in their cars off saying they were closed. She gestured with waves and the cut across the neck signal. I looked at the time and it was 8:50. So I thought I completely missed closing and the store closed at 8pm. I got out of my car to take a look at the posted store hours sign to see what time the store closed but there were no postings to tell me what time. As I looked I could here the people inside say what is she looking for and a response of the store hours. I asked the lady standing inside what time do you close and with an annoyed tone and very rude body language she said "Now!" My complaint is not only that the store closed early since it should close at 9pm but also the rudeness and unprofessionalism of the staff. There could be a number of reasons for closing early but regardless of the reason there is never an excuse for rudeness and poor customer service.

I went online a couple of weeks ago and submitted a survey to which I received a coupon for $3 off my next $15 purchase. When I went into the Dollar General next to work today (Bluffton Rd, Ft Wayne, IN), they informed me that they are not taking the survey coupons anymore due to their store not getting credit for them? I guess I'm confused on why they would hand me another survey code with my receipt again today if this is the case. Plus I don't think your company should be advertising this, if you aren't going to honor this program!

All dollar generals in st joseph missouri are disgusting there is store 0219, 7111, 2246, these are the store numbers on my receipt, shelfs are empty, staff don't speak to you, not even saying hello. I called corporate several times, no one returns my phone calls. Why are these stores allowed to look like this? When I ask the staff to use the bathroom they say their restrooms are closed due to them not working. So they can't even wash their hands. The staff will tell you also the reason they their shelfs are empty is due to their managers only working few hours a week or theit short staffed. The corporate like the vice president need to go see these stores and not only visiting one store all the time, cuz they know their dirty and disgusting. Most of their food you buy is expired, had that happen several times also

New stuff laying on the floors missing merchandise, dirty, prices not above merchandise and out of a lot of stuff or just hasn't been put out.I have never seen such a mess.dirty dirty stuff thrown everywhere dirty big mess and workers r never restocking just complaining standing around when there's doo I much to do it needs corrected I have been to several stores through the u.s and never seen one in this shape

Went to Dollar General in the South end section of St. Joseph MO and was thoroughly disgusted by the store. It looked as though the whole age group of 5-10 had been in the store. Toys all over the floor, had to avoid walking on any to get down the isle. All the shoes were pulled of the shelves and on the floor, skipped that section, Walmart will do for those. Nothing stocked. Shelves empty. Store dirty, and I mean awful, awful dirty. Why would you have a store as disgusting as that open at all. Your manager there needs fired and all the hateful staff that works there too. DO the world a favor and close that trash pit down. I will drive as far as I need to, to find a decent dollar general.