Dollar General
Reviews and Complaints

First of all Its a mess, Sec there were 6 people waiting in line and the one out of 4 employees that were waiting on people talked to her friend for a good 5 mins while the other employees just stood behind the counter. As I got closer I noticed that they were not putting our stuff In reg store bags they were using the cheapest crappist GARBAGE bags. Well when I went to pick up my bag with my stuff that I just purchased my fabric softener hit the ground and splattered every where the 3 glass candles I purchased shattered on the ground and the rug powder open and landed in the softener It has to be one of the worst Dollar General I have every been to!

March 29, my 4 year old and myself were in the store to celebrate her achievements in school, when she had to potty. I told her to hold it cause there was no public rooms. When she could hold it no longer I asked the cashier, and was told to go in the back of store. There was so much clutter we couldnt find the restroom, so I took my daughter into a filthly mop room and she pottied in the sink, it was so filthy I had to hold her up to potty. Finally a male came out of the restroom we didnt find and the manager asked us what we were doing, trying to steal cause we were not supposed to be back there. I replied, nothing we're done. She said I hope u didnt potty in the mop bucket. Then I replied, if she did then call the police, and she did. The manager who wasnt involved pulled up as we waited patiently for the police and I attempted to tell her about her ignorant ### assistant manager and she told the police that I was beligerant. I said u dont know what I was u just pulled up and you were not here... Im upset at this time by the way my daughter and I was treated and verbally assaualted by what seemed to me at the time, black while trying to potty, you have some nerve accusing us of any allegded wrong doing.
So, now im accusing the two managers and dollar general for "conspiracy to commit fraud/sexual harrassment!" my lawyer will be with u shortly... P. S. . Fubar

Every time I go in there is Dolly's everywhere full of unopened boxes. The shelves
Are always empty. Unless there are unopened boxes sitting on them. The clearance isle is like a big free for all there is stuff everywhere very unorganized. If u want to look on the shelves you have to move those dolly things they have full of boxes. It is utterly ridiculous how poorly a store is being "managed " something really needs to be done ASAP. This location is great for most of us we don't have to go through all the traffic when we need something. But if the store never has anything it does us no good.

My daughter was trying to fix her self some tomato soup and there was something in the soup. It was disgusting! I have taught my children to always look in them first and thank goodness she did! I have photos of it but you won't let me attach them!

I spend a lot of money at the Dollar General Store. This is the second time that my son was denied to use their restroom. I spend hundreds of dollars there each and every month. I work and I do not receive any government assistance. The shelves are always empty boxes are all through out the store. The restrooms are always out of order. The store is filthy and the employees are very rude. I will not be spending another penny of my hard earn money here ever again. All of my family lives in or near Independence. I will spread the news about this store on Facebook and let others know about how this store operates. My son has a medical problem and when he has to go to the restroom he can't hold himself. They won't ever have to worry about me or any of my family and friends ever doing business with them. The next I need something from a store I will drive 15 miles to WalMart. At least they will thank me for my business and have restroom available, stocked shelves, nice employees and a clean store. Also another problem at this dollar store is the check out lines are always slow they cram and throw items into a bag and they just don't care it you forget your bag or not. The cashiers are always way from their registers and you have to wait on them

Purchased a jar of Clover Valley grape jelly and peanut butter from Dollar General. It was the "Goober" imitation of the two mixed together. I made a sandwich, took a few bites and my last bite bit into something really hard and thought it had broken my tooth. I spit it out to discover a half inch shard of glass! I am so glad that it was not the sandwich that I had fed to my grandchildren or the outcome could have been much worse. I have reported the problem to the FDA and Dollar General. Hoping this matter will be taken seriously to avoid any potential problems in the future. I

Dollar General Store# 3736
3513 New Boston Rd
Texarkana, TX 75501

Incident Date: 12-29-2013

On 12-29-2013 at approximately 2:15 my daughter and myself entered the Dollar General to refund items not working/ not needed. I encountered Ms. Margie (no last name provided) for the refund. At this point the entire transaction I was attempting went completely down hill. I presented Ms. Margie with 3 items: Dramamine (unopened w/ receipt dated 11-26-2013), Surge Protector (opened w/ receipt dated 11-29-2013), and Car Charger (opened w/ receipt dated 11-29-2013). When I initially presented the items she stated she will refund the Surge Protector and Car Charger but not the Dramamine. I then asked why are you not refunding the Dramamine? She stated it is over 30 days and I don't usually take back medicine after two weeks. I then asked what is Dollar General's Policy for returns. Ms. Margie stated it is my discretion. I then asked again what is Dollar General's Refund Policy. She provided no answer and stated she could call someone. I stated to her that I will wait while she contacts her Regional Manager. Ms. Margie went to the back of the store and I wanted several several several minutes. Ms. Margie made her way back to the front of the store and stated she has called a couple different Managers and Regional Manager and she is not going to refund none of the items. Ms. Margie advised me to go to another Dollar General and refund the items. At this point, I asked for name first and last--she only provided the first and when I asked for her last name she ask me to leave the store -- while stating she has paperwork to do.

After this situation I contacted the customer service hotline (Reference# [protected]) at 2:56pm. The representative on the customer service hotline stated I would receive a call in 48 hours. It is currently passed the 48 hour time frame and I have received no call from Dollar General.

This entire situation is confusing. I simply want to make a return. I have my receipts. Ms. Margie was very unpleasant and unwilling to provide sound information regarding Dollar General's refund policy. PLEASE REVIEW THE SURVEILLANCE FOOTAGE TO SEE HER DEMEANOR AND ATTITUDE TOWARD ME THE CUSTOMER.

In addition, the associate Ms. Angie witness the entire incident.

Dollar General has dropped the ball completely when it comes to satisfying the customer

Disgruntled Customer,
Tammy Henry

I work for Dollar General and fairly new. My first week there I worked 41.5 hours. Every time I clock in or out I receive this slip of paper with what time I clocked in/out and on the bottom it states that if you work and have not been paid for hours worked to call ERC and gives you this number. Well our Manager at the time knew she was about to quit and deleted days from employees to cover her not being at work when she was suppose to, well to make a long story short she deleted one of my days and I've been fighting to get paid for those hours ever since. I spoke with our temporary manager, the district manager, our new manager, and even called ERC and spoke with someone in Human Resources and also Payroll. I was told that I could not call myself that a manager had to call. Well, this is very upsetting because not only do I work hard for those 8.50 an hour but to not get paid is absurd. I was logged on to the system on that day, why can't they just review the tapes to see that I was at work and pay me. I missed out on the little overtime and it should not take this long to be compensated. I don't know what steps to take to get the money that is due to me.

i am writing to complain about the manager at the alto, texas, dollar general store. i heard that the manager is going back into the computer after the employees have put in their time and has "adjusted" their hours so her store would not be over budget. on top of that, the assistant manager, heather requena, has been called several times because the manager has not shown up for work to open the store, and is sometimes 2 hours late to work, leaving the employees that do show up on time sitting out in the parking lot waiting on her. she is not a good manager with these work ethics, and i think she should be replaced by heather requena as manager because heather has at least 2 years manager and assistant manager experience and does most of the work there anyway covering for the manager. the other employees at the store i am sure will confirm what i have told you about.
thank you for your time.

Every week they put out sale ads, and every week they carry maybe 1 or 2 of that sale item. I believe they call that something like bait and switch. For example, every time they have cell phones on sale I have to take a bus miles to the store and im told they did not get any in the shipment. Dollar general also will not hand out rain checks on the sale items that never made it to the store. I do believe that this is a trick to get people into their stores, hoping that they buy other items. This practice has left me with a very bad taste in my mouth. I will never shop at dollar general again.

I've been eating Clover Valley Roasted Vegetable Crackers for a long time now.In my opinion, they were the best crackers, by far, of any kind, that I'd ever eaten.I just opened a box to eat with some cheese, and as soon as I saw the crackers in the plastic, I knew something was either wrong or had changed.These crackers were a totally different color and upon opening, I could see no roasted vegetables .They had absolutely no flavor, to speak of, and were like a cheap Ritz cracker, not like the bold flavor of the crackers I'd been used to eating.They either started using miniscule amounts of roasted vegetables or there was a mistake at the factory and the wrong crackers were put into the wrong boxes.I'm hoping, but highly doubt, it's the latter.I've taken sleeves of these crackers with me to different places and everyone always said how good they were, and asked me what kind they were.They were shocked when I told them that they came from Dollar General, and even more shocked when I told them the price.Now, they have raised the price from $1.60 to $1.75, and lowered the quality.I'm going to call the number on the box to see what I can find out.If I get no satisfaction, I'll join other posters here and will never buy another Clover Valley product, of any type, ever again.Hit them where it hurts, right in the wallet.

I have a serious complaint about the assistant manager at the Girard, pa location. He smells so bad it makes me not even want to shop there. All the other employees are fabulous and very helpful but this one man who is very very rude smells intolerable. I saw him taking pictures of a scantily dressed female customer with his cell phone and I am apalled. Whenever he is working he is running into customers throwing boxes down and is extremely rude. Why does he still work there and why why why is he an assistant manager?