Dollar General’s earns a 1.2-star rating from 3852 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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heartland dog food
I bought a $13 bag of Heartland dog food and when I got it home and opened it it stunk so bad I looked in it and it had cobwebs or something all in it I don't appreciate this my dogs love your dog food could somebody please contact me back add a phone number [protected] my dogs really really love your dog food but I don't know if I can buy it anymore I'm not going to feed my dog something that's going to make them sick
didn't get all the goods I purchased
Date 11/09/2019 I was a bit distracted as I was talking to the cashier about the slightly cooler weather and people wearing overcoats. He said, you have just the one bag. I realized when I got home (5 miles away) that I was missing the first 8 items on the receipt (see attached). I called the store to tell them they still had half my items they said...
the store is a mess and it is not stocked
I go to shop at least once a week can't even get down some of the isles. They never have what I need on the shelfs and the stocking metal crates are all over the store packed with merchandise. It is frustrating. I know it is a small town store and other people I know quit shopping there because of this. Family dollar is accross the street and much easier to shop in without a mess.
Read full review of Dollar General and 1 commentrussell stover sugar free candy
Faith Twitty, [protected]) Brought candy from this store, Open it up and was eating it and it tasted really bad so I looked at the Date and it was out Aug-1-2019 and I took it back to the store and I looked and more was out. Out of Date. I told the Manager and it wasn't a big Deal. Later on My stomach began to hurt really bad and I'm just trying to deal with the pain. Going to the Doctor today. I got pictures
Read full review of Dollar Generaldelivery trucks
Dollar general prides themselves on putting stores in local rural communities, they fail to realize by doing this it disrupts ppls lives when they have a delivery truck outside right now making noise banging trays off the truck. They put this dollar general between two house and I have complained b/4 it got better for awhile now it's 601 am and again woken...
Read full review of Dollar Generalstore appearance/merchandise accessibility
I am filing a complaint about the ongoing appearance and accessibility of merchandise. It doesn't matter what day if the week or time of the day, the store looks ransacked! Entire aisles are clocked with inventory carts. You are often unable to even get to the shelves or push a cart through the aisle. The location of the store is Coalton(Nokomis) IL.
Karol DeWerff
[protected]@msn.com
no heat in store
As an active customer and a very frequent visitor I can't believe this stores heat. It doesn't exist and has not worked for well over a week. The employees are wearing heavy winter coats to work in. All of the corporate paper shuffle to get approval for repairs is absolutely ridiculous. Why does this happen at this store every ear and not taken care of. Shame on Dollar General for allowing this to happen.
Read full review of Dollar Generalseasonal queen anne chocolate covered cherries
Purchased a box of the Queen Anne Cordial cherries on the evening of November 7, 2019 at store #03604 in La Féria, Texas. When I went to open the box on Saturday, November 9, 2019, they were all melted and the contents of the cherries were all over the sealed containers. I went to return them the same day to the Mercedes Dollar General where I live, store...
store manager, dora
I have been a customer at this location since they opened because it is close to my house. I have noticed that the store always looks dirty, there is never any room to move around and shop because there are containers and boxes covering the floor. It is hard to find any item I am looking for. The management staff is horrible to their employees and...
Read full review of Dollar Generalstaff
ghetto talking white girl made it abundantly clear she hates people. so I had proceeded to other line. Much nicer service. Why does DG hire psycho employees whom obviously hate general public, and very open about it. I should lawyer up after this disgusting experience. Please evaluate your employees before hiring them Me and my loved ones were disrespected in this store.
Read full review of Dollar Generalemployee misconduct
While my granddaughter & daughter in law were shopping in this store, Nov 7th, our great grand baby was walking with us, holding our hand. She temporarily let go of her mom's hand, & from behind, was knocked into a shelf by a dog. The dog came out of nowhere & obviously just wanted to play, but it's not acceptable for there to even be dogs inside, except of...
Read full review of Dollar Generalworking off the clock
Store number 00777 . I have worked off the clock every Saturday for almost 11 months now with only to be fired because they said I was doing bogus returns. Never heard of that but yes I was arrested for theft under $500. I was told three days in a row to not alarm our alarm system. Through my ex boss Anita Spears. I was fired so say doing what another employee was doing and is still doing. I will not stop my fight to clear my name. So someone really needs to see about this situation.
stocking
I shop this dollar general daily, I buy dog supplies everyday. The employees will not stock the shelves so inhabe to take my business other places. I have been told by employees the stuff is in the back but hasn't been stocked. I know the shelves in the pet department has been empty for atleast 2 months. Management and employees at this location suck. I've...
parking lot
The parking lot is very dark especially with the time change the lights do not come on, the side parking lot is also dark. We are concerned for your employees leaving when
the store closes and also driving into the parking lot you could not see the road. We were not sure the store was even open. Thank you for your time .
Sincerely,
Ed and Dawn Blazis
Yeah, please include more info if you can because this is indeed a very serious / valid concern. A few months ago I was the victim of a hit and run while parked at a Goodlife Fitness here in Canada. The gym staff could care less despite me voicing concerns over their lack of cameras for a place open late at night...
Make sure you try pass this feedback on to corporate so they can work with the property management company to rectify this. It's in their best interest for both customer and staff safety. With the latter likely being there late at night it always helps to have proper lighting, I mean that seems rather straight forward. Thanks for voicing this concern.
You might get better service if you give an address, store number, or some other identifying info.
service
I'm not sure where to go and give a review. So hope this will reach it's proper destination! U here is a lady at the dollar general here in commerce, okla. That is an amazing employee. I was in the store tonight and wasn't able to pay the full amount I had exceeded the amount on my card. She is so kind hearted and I was so embarrassed I didn't have the $ I...
Read full review of Dollar Generalclover valley cornstarch
After a spoon full of the starch. I found some tooth fragments in the spoon full. After cleansing each piece. I took some pictures and proceeded to contact your company about this issue in order resolve the problem. I have called and left a voice message with my contact information. Here is my contact information again to be contactedbto resolve this issue furthermore.
[protected]
1600 w5th st apt70
Sanford, fla 32771
Sheneka Robinson
Tooth fragments were foumd in a spoon full of your corn starch product i purchased
I purchased a can of Clover Valley Sauerkraut. As i was looking through the can i found what to looks like little pieces of wood or hard pieces of the cabbage stem.This was purchased at a Dollar General.Do you want me to mail the pieces to you?I will never buy your products again.
employees/way they are treated
How can someone in this franchise treat their employees the way they do and get away with it? They are not given enough hours in their shifts to be able to do everything that needs to be done! They have to watch registers, help with the truck, take freight out to the floor, put the freight away. All the while, having to watch for customers and ringing them out. And usually there is only 2 maybe, they are lucky, employees there. They only give them a weeks training and expect them to know how to do what is required of them. And there hours are chaotic also. Something needs to be done. Someone needs to go undercover and see how things are done at these stores. High turnover rate and employees are burned out too soon. Could be a great job if they were trained right and were treated right also. And given at least 3-4 employees to make things right in the stores.
As i know someone who was a keyholder there they work them like slaves. Leaves pages of work needed done with threats saying write ups if not done. The girl worked almost every single night. Cuz the store literally had 5 employees. She was only keyholder there. She was hurt when another employee hit her wirh a full freight cart and 3 days later the keyholder was fired for bogus reasons. And not only that but publicity humiliated! The store manager was screaming at her making sure customers heard. Calling the girl horrible names barely let her get her personal belongings! She keeps the cashier who does nothing but bad talks everyone and cant even ring up right without needing something voided. Yet got rid of the one person who did work and the town liked. They are bad people. Dg dont care about character! If they did they wouldn't promote someone like nicki to be a store manager. Look at how many have quit this past year. She cant keep help bc shes kazy and uses all the goof hours on herself while others left fighting for the rest ! Its sad and I think they should shut down every store and properly train managers on human decency oh this was witnessed in camden michigan store number 13823.
After the girl who was fired left the manager was making fun of her and bad mouthing her to every customer who would listen!
employee being rude and disrespectful
This is October the 3rd about 10 a.m. I went into Dollar General to pick up a few things I have always shopped at this store since they built it I am a regular customer but today I walked in the store I was in need of some earbuds and the ones they have out on the Shelf are not very good the good ones are behind the registers so I walked up to the register...
Read full review of Dollar GeneralI need 4 duplicate receipt at this dollar general.
Hello I'm Stevie Booker and I lost my wallet and it had 4 green DOT Nascar prepaid credit cards in in my wallet. So I contacted green dot by phone and me and a supervisor cancelled the four. She gave me 4 different account numbers for those credit cards and was promise 4 checks for those lost credit cards. Now it's been over a year and they now asking for a duplicate receipt.
Read full review of Dollar Generalthe manager nika
The manager in this store chastised me because everyone is saying it's takes too long to checkout I left and came back she was mad because I picked my things up again because I didn't see my things and no one informed they were there she even refused to ring me up. Then in front of my child she is chastising me and uhm hum over and over rolling her eyes and...
Read full review of Dollar GeneralDollar General Reviews 0
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 31, 2024
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