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Dollar General
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1.2 7 Reviews 3847 Complaints
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Dollar General Complaints 3847

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S
8:50 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello I'm Stevie Booker and I lost my wallet and it had 4 green DOT Nascar prepaid credit cards in in my wallet. So I contacted green dot by phone and me and a supervisor cancelled the four. She gave me 4 different account numbers for those credit cards and was promise 4 checks for those lost credit cards. Now it's been over a year and they now asking for a duplicate receipt.

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W
3:37 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

The manager in this store chastised me because everyone is saying it's takes too long to checkout I left and came back she was mad because I picked my things up again because I didn't see my things and no one informed they were there she even refused to ring me up. Then in front of my child she is chastising me and uhm hum over and over rolling her eyes and...

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L
12:31 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I purchased 4 (3 for $100.00 and 1 for $50.00) I tune Gift cards at this location and drove four miles and tried to redeem the cards and all of the $100 cards had already been used. I contacted Itune and told them that was impossible because I had just purchased the cards. They told me to go back to the store immediately because something was wrong or there...

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D
5:52 am EDT
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Dollar General there was a manager/etc., there, asking me, (do you belong in here).

I reside in Campsprings, MD. I decided not to go to the store Anymore! I will NOT Tolerate THIS Individual Stalking me in the store. Dee Dee. Satan the Lord Rebuke you! My email is [protected]@gmail.com. Everything was very Unprofessional, Unpredictable, and also, unproductive. I always shopped at this store numerous times', as well. So, I will never shop here no/more ever again!

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Update by Dayysaa
Nov 02, 2019 5:54 am EDT

Dayysaa. The store is on Brinkley Rd. It's in MD. Thanks!

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K
1:32 pm EDT
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Debra who is above the employees at that store was really rude. Not to our face but behind out back and i over heard her. She was complaining about how people are asking where things where even though they come in everyday. I do not go there everyday by the way. It doesn't matter if someone goes there everyday she shouldn't be saying things like that. If she doesn't like her job she should find somewhere else to go.

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T
3:26 pm EDT
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Hi my name is teressa turner.. I live at 190 windy ridge lane salisbury nc 28144 I am writing in regards to the store in spencer nc. # 9000.. Every time I walk into that store I can not get down certain isles as there is always boxes in the way. I've complained numerous of times about this but it has fell on deaf ears. I was trying to get one of the tub...

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J
10:55 am EDT
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I frequent this store nearly everyday. I noticed the new manager working everyday and doing doubles some days for almost two weeks. When I said something about her working so much, she said her district manager said she couldn't have a day off until her store was fixed. That is so wrong !!! How can a district manager say such a deplorable thing !!! She just...

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J
8:19 pm EDT
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Dollar General store

Got home after shopping. Cashier told me I had 2 bags which I picked up. Several items missing from bags. Tried to call the store for one hour ( 8 tries).

Finally, got in the car, drove back to the store. A third bag with my missing items was behind the counter. Cashier said, well sometimes, they give the wrong information!

I explained I had tried to call to see if the bag was there before I drove back. The cashier said, oh, yeh. The phone hasn't worked for a week. We called our emergency number for the company but nobody ever came to fix it.
The machine to take credit and debit cards was also down. Cash only.

Sometimes needs to look into this store's management.

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K
7:16 pm EDT
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For about 3-4 weeks now the Dollar General store on Country Club Road in Winston Salem has been opening and closing a random and different times. In past weekends the store was closed the whole weekend. I drove up today to get something from the store and again the sign was up saying sorry we're closed. I took a picture of the sign on the front door...

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T
3:37 pm EDT

Dollar General the store

Hi I love dollar general stores but I have lived in brooklyn indiana for 2 years in mooresville mobile home park we have a dollar general with in walking distance so it is very convenient for me to go to but I am very unhappy with this store it is never stocked, never clean so I have to go all the way to town to dollar general just to get small stuff like headache meds or food for my animals among other items... I just wish someone would come visit this store and get it up to standard, to me they never have enough people to get the frieght out. I can usually go in there different times of the day or week and still see empty shelves with product sitting on the floor or on the l carts. Very unhappy shopper

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M
10:17 am EDT
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October 22, 2019 complains to the store manager in Phoenix Az that is located at 67ave and van buren dollar general, a short lady who didn't know her name but rather arrogant. I asked to check a product and began to say that we all wanted things for a penny that she preferred to grab Everything and throw it in the trash so as not to be struggling with...

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C
12:16 pm EDT
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The store has empty shelves, cluttered shelves and possibly lazy workers. When asked about many items being out of stock, the employee blamed the higher-ups. Said they have asked and asked but DG won't send help. However, i've seen a lot of standing around and talking. I love to shop DG but won't be gong back to this one for a while. Dollar General # 2029 102 Eureka Ave Berryville, AR 72616

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S
12:00 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

This store is completely out of control! You absolutely can not get down the isles with a buggy and can barely walk down them without turning sideways. There are boxes everywhere, clothes strown everywhere, most days you can't get someone to check you out and if there is a checker, the line is backed up to the back of the store, either from other customer...

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J
1:56 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

on 10-21-2019 @ 530pm I was shopping and wanted the one dollar bag cereals. As I was standing in front of the cereal aisle I did not see them. In the corner of my eye I saw a small framed black female peeping down my way. She hollowered to me " Do I need help finding something in a sarcastic manner. I said no, that I was good, She then said, He put...

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N
9:41 pm EDT
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Young Lady that was working in the store was complaining about another employee to one of the customers which I thought was very disrespectful and rude. When I went to check out she was also very rude to me and my son throwing stuff in the bag not paying attention to how or what she was putting in the bag together. I recall her name badge saying Ashley S...

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B
8:53 pm EDT

Dollar General manager in rio dell ca 95562

If you are going to be a manager...you might not want to lose your workers because you are selfish. I was told by her that she is willing to work with me while I am dealing with issues with my children and apparently helping me is terminating me. I was hired August 1st of 2019, and as of October 14th of 2019 I just today recieved verification that I am no longer employed by her store. There are lots of issues with her with numerous individuals and she shouldn't be allowed to treat her employees the way she does.

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A
12:13 pm EDT

Dollar General was not wearing name tag

Today in the pouring rain with my two year old grandson at 11:00 a.m. the door was closed and locked with your employee finally surfacing and unlocking the door after myself and another customer kept knocking
Once in the store it became clear that the employee wanted some personal time as she was on her cellphone loudly cursing to another party about her job. This went on the whole time I was shopping and since I had a toddler with me I checked out(she was still on phone) and left. This occurred at the Monroe Twp, Pa store and the whole store smelled like she had just had a cigarette. Please check into this as this is a fairly new store and very convenient.
[protected]@outlook.com 10/17/2019

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L
5:15 pm EDT
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The Dollar General Store in Albany Indiana has a parking lot that needs repaved asap...Seriously, its like a roller coaster ride everytime I pull in there...potholes are everywhere and its impossible to find a path thru the lot w/o getting mad at this ridiculous lack of parking lot maintenance..Please have a construction crew repair this...People are...

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L
10:50 am EDT
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My sister recently visited Dollar General in Bay Springs, Ms. in order to make a purchase for my mom who has dementia and is bedridden. She presented a check to the cashier and she was told very rudely that the check was declined. My sister knew that the check was good but went to the bank to make sure. The lady at the bank said the check was good and it...

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J
2:25 pm EDT
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I use to work for Dollar General and my store Managers name was Brenda Harmon. From the start she lied to me about hours and becoming a key holder. Someone was even demoted for this to happen. Brenda hired her cousin who was promoted to assir.manager when we already had one. Her cousin's promotion was kept quite, I found out from a customer that the cousin...

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About Dollar General

Screenshot Dollar General
Dollar General is a widely recognized retail chain that specializes in offering an assortment of products at low prices, primarily targeting consumers looking for value and convenience. The company operates thousands of stores across the United States, with a significant presence in small to medium-sized towns.

The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.

In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.

Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.

While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
How to file a complaint about Dollar General?

1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.

4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.

5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.

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9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.

Overview of Dollar General complaint handling

Dollar General reviews first appeared on Complaints Board on Jul 3, 2007. The latest review The worst experience ever by being discriminated, slandered and basically treated like a nobody... was posted on Dec 18, 2024. The latest complaint Ineligible for hire was resolved on Jan 13, 2023. Dollar General has an average consumer rating of 1 stars from 3854 reviews. Dollar General has resolved 189 complaints.
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  1. Dollar General Contacts

  2. Dollar General phone numbers
    +1 (877) 944-3477
    +1 (877) 944-3477
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    Media Inquiries
    +1 (615) 855-5775
    +1 (615) 855-5775
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    Paid Advertising Inquiries
    +1 (888) 877-9374
    +1 (888) 877-9374
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    Human Resources Inquiries
    +1 (800) 678-9258
    +1 (800) 678-9258
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    Customer Service Inquiries
    +1 (855) 275-3447
    +1 (855) 275-3447
    Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number
    100%
    Confidence score
    Human Resources Inquiries
    +1 (877) 797-2959
    +1 (877) 797-2959
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    Bulk gift card sales
    +1 (866) 407-6946
    +1 (866) 407-6946
    Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number
    Returned check inquiries (Certegy)
    More phone numbers
  3. Dollar General emails
  4. Dollar General address
    100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
  5. Dollar General social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 19, 2024
  7. View all Dollar General contacts
Dollar General Category
Dollar General is ranked 13 among 124 companies in the Retail Stores category

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