Dollar General’s earns a 1.2-star rating from 3852 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
the general store in havana, il
Hello, I do not want to complain about any product, but Dollar
General in Havana, Illinois not participating in the Christmas punch card. Today I asked the cashier to punch my card for the number of dollars spent there. She said the district manager would not allow it. Dollar General wanted to be part of the Havana, Illinois community and have people spend money there, but have failed to participant in the local punch card. Other merchants such as Ace, Farm and Home, County Market, and others do show their support by punching the Havana card. I do not have to shop at Dollar General in Havana but when they do not show support for the punch card tradition, I question why do I go there? Dollar General is a real Scrooge not to support this community tradition. If you care about the community of Havana, Illinois you might reconsider supporting the punch and become a true merchant member in the commmunity as other merchants do. Sincerely Linda Oest
denial of restroom access to a 3 y. o
While taking my 4 grandchildren shopping at the store my 3 y.o needed to use the restroom I asked the clerk for the key and she said that they dont have a public restroom, my granddaughter was very uncomfortable and had began crying, I've shopped here for 3 plus years and have in fact used the restroom. Needless to say I had to leave my cart upset the other...
Read full review of Dollar Generalcleanliness and inventory piling up at the store
After years of noticing unkempt store, I've decided to make a complaint. For weeks the shelves were not stocked and empty as well as boxes and boxes of inventory blocking the aisles, I grew frustrated. I could not get to the items that I wanted to purchase because the aisles were being blocked. I noted this for several weeks and finally said something to...
Read full review of Dollar Generalballoons and helium
I purchased 62 balloons from this location and intended on having them blown up for a party im throwing December 14 I was going to have them blown up a day before. I asked if they had any helium in and how much do they charge to blow up balloons? I was told no store in El Dorado had any!! So I called all the stores and sure enough no helium!! Wondering if I...
employees
I was a frequent shopper at the Wells Dollar General up until last week, when I found out from a reliable anonymous source that some store employees have been spreading rumors and gossip about me through out the town of Wells. I didn't get a whole lot of information but this has made me uncomfortable with going to this store and even shopping at other places in the city of Wells. I am not sure who is responsible for the defamation of my character, but I suspect that it is with a few different employees in the store. I also believe that the employees are female based on the nature of the gossip and defamation. I also find it unprofessional that store clerks would engage in such behavior. I will never shop at the Dollar General in Wells again. I may shop at Dollar General in other cities, since the problems only are from the one in Wells, MN. I would ask that you either adopt a policy on customer privacy and employee conduct or hold a meeting to remind the employees of how to treat customers. If this behavior continues, others may stop shopping there too and I do not recommend anyone shop there from here on out. Sorry I had to bring the issue to your attention in this way, but a customer shouldn't feel disliked and defamed just because some female employees don't like him.
dirty store
This store is nasty. The young girl managing Ins it is not management material. She is rude and Always on the phone. She was particularly rude to me today when I forgot a bag. The store is not stocked, there are carts in every isle, Mech end use of all kinds on the floor which is a severe trip hazard for customers. I've had to stop going there because the...
Read full review of Dollar Generalthe whole store
They never have anything in stock. And the wait time on what they do have isn't worth it. You will be standing there 10-15 min for one item. The employees are rude. I started going across town to a different dollar general completely. The location is great and badly needed. But they don't show any type of interest about their products, customers, or store at all. They haven't been there too long and won't be if they keep this type of behavior up.
In this dollar general, customers always have a long wait time to check out. Normally at least ten to twenty minutes.
Today I waited at least 20 minutes to check out. There were four other employees in the store. One person was on the register. I was 3rd in line and there were at least nine people behind me. The manager walked out of the front office behind the register, looked at the line and then walked to the back of the store. (We all were hoping he was getting someone...
Read full review of Dollar Generalalways out of stock
the dollar general store on main st clayton ohio sucks, every time i go in there, the shelves are bare, no one stocks any merchanize, i ask why the selves are always empty, they say they dont get paid enough to stock, why i did ask an employee to get me something out of the stockroom, he coped an attitute with me, and didnt want to do it. the store ha...
Read full review of Dollar Generalcashiers and manager
We went in the store on Friday November 29th 2019 we saw a pre lit 6 ft christmas tree with a 50% off sign in front of it. My boyfriend asked the lady behind the counter how much is this tree she looked at it and and said 15 dollars marked 50% down from thirty he said so its 15 dollars she says yes he says put it in front until we get done shopping when we go to pay for it it rings up thursday the manager comes in from being outside smoking and says we forgot to take the sign down i guess you should have came yesterday
manager
This company is one of the absolute worst. I picked out my purchases and made my way to the register. There were two people ahead of me. There was a particularly chatty customer being checked out and an extremely long line formed within five to seven minutes. As per usual, only one register was open, but the cashier wasn't the problem. She was moving at an...
Read full review of Dollar Generalv8 sodium free juice. v8 I buy is made w/tomatoes.
I have missed being able to buy this product... I've gotten addicted to drinking it. The mgr., other personnel know how many times I have asked when it will come in. I am gratefull that our small town has this store, but stocking is slow, sometimes I can't go down an aisle with a cart.in the past, I observed stockers getting goods put in place late in the...
Read full review of Dollar Generalstore cleanliness and manager.
Store manager complains in front of customers, and is dirty, and always outside smoking in front of the store while inside is filthy and boxes are stacked very high, very dangerous, the shelves are empty we have to get stuff ourselves.she is very unprofessional, her cloths are always dirty, I'm afraid someone is gonna get hurt, only one cart at a time can move around.
dg go and manager on duty 11-23-19 closing.
Don't advertise this feature as convenient and time saving when you are treated like a shoplifter and then when I refused to take out my phone manager becomes verbally abusive and throws my purchased items at me and tells me to leave. I don't believe that anyone deserves to be treated like this. Also I noticed while scanning thru other complaints a common...
Read full review of Dollar Generalregarding gender discrimination
I believe to be a victim of gender discrimination..i was a customer at the dollar general in cokato Minnesota...
I had asked for the bathroom key and was asked boy or girl? I was hesitant at this question as if was very insulting to me...i do not know the name of the male cashier that was working the register...please take this matter very seriously and respond with a plan of action
Now tell me im not a girl or ugly cause i am a girl and very beautiful
unpaid work
So I worked saturday to tuesday on our schedule and had wednesday + thursday off. My manager tried calling me in and demanding repeatedly that I come in and cover for someone who hasn't shown up for a shift in 2 weeks!, even though I was on schedule and working the next 6 days straight after my day off thursday. So I told her I quit. Every time I got paid...
Read full review of Dollar Generalpaid benefits and paid vacation
I was receiving paid benefits and paid vacation for about 2 yrs. Then they were taken away from me. I was told I had to be management. I proved that wrong with the handbook. Then I was told the other employees were complaining. That should not affected me. I stopped receiving my paid benefits and paid vacations. I truly feel this was not right. I was told by the manager the district manager made her do it.
Read full review of Dollar Generalservice
This is a dollar store that we frequent 3+ times a week. Service has really gone down hill. Might as well check yourself out. Me an wife entered store lady was sitting on register talking to co worker never spoke to us. We finished shopping to come to register with same lady on cell phone while she checked us out. Definitely done with dollar store!! Hopefully I can persuade others to abandoned the dollar store in malvern
assistant manager marco
I've been harassed every since Marco went from lead sales associate position to assistant manager. He has let power and position go to his head. I have been unfairly treated on several occasions. Every time we work alone side by side he goes out the way to nag bother and harass me. I clocked in for work at 3pm one day last week he races to confront me say...
Read full review of Dollar Generalexterior outside lighting
I am filing a formal complaint as the exterior lighting on this Dollar General is completely out and has been for a long time . The location is very dark and unsafe for customers and employees. This is unacceptable ! The Dollar General Sign is very dim. I am requesting this be resolved or I will contact THOSA . Dollar General should have regular...
Read full review of Dollar GeneralDollar General Reviews 0
If you represent Dollar General, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.
Overview of Dollar General complaint handling
-
Dollar General Contacts
-
Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
-
Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
-
Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
-
Dollar General social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 31, 2024
Most discussed Dollar General complaints
Store hoursRecent comments about Dollar General company
Poor customer service
Tractor Supply
112 reviews
Hammacher Schlemmer
23 reviews
Tom Thumb
20 reviews
Roses Discount Store
164 reviews
The Good Feet Store
42 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!