Dollar General’s earns a 1.2-star rating from 3852 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
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poor customer service and cleanliness
I shop this store often. It seems like every time I visit there seems to be a problem or incident. Mostly employee customer service. This location is always unclean and messy and things like orders strung all over the floor. There are always carts in the parking lot which I normally take initiative to take them in when I arrive as a courtesy. I visited thi...
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The store is very dirty and you can't walk around due to all the stock karts. I am so tired of not being able to push a buggy around. There are always so much stock on the karts but the shelves are always empty. I love my DG and use to be the best store but now I am beginning to hate it. If there was a fire in that store customers would die because you can not get around. This is not the first time I have brought this up, I was contacted by a manger and was told that things would change but it has not. I guess the next step is corporate. Its sad to see this store go down hill like it has. Other DG's I have been in makes you not want to back to Bartley rd DG
I was told by the cashier as soon as I entered the store that I couldn't bring my service dog in the store
This happened sunday 1/12/2020 @ 11:30 am. The guy was rude as soon as I walked in he was waiting on a customer and he says to me no dogs are allowed in the store. I said my dog is a service dog. He says for what.?. I said your not allowed to ask me what reason I need a service dog. He said oh yes I can. I can't believe that i've had my dog for 5 years and...
Read full review of Dollar GeneralI got injured in the store because of the front door
I got injured in the store because the front came back on me and they refused to hear my claim, and they lied about the whole thing, they are a ghetto outfit, disrespectful, liars, and very unprofessional. I promise that I will never shop at another one of their sorry stores in my life!!! Claims rep, and store managers are liars, and have a nasty attitude...
Read full review of Dollar Generalpurchased 30 dollars worth of stale candy
Went into Dollar General location sometime last week // may have been on 01/07/2020.. @Address: 6489 Tara Blvd, Jonesboro, GA 30236.. I am a manager and went in to purchase an assortment of items for my Team … as a prize for hitting goals.. however .. yesterday and today as I have been passing out these items they are stale and old.. I did taste one myself...
terrible customer service
To Whom It May Concern and/or Todd J Vasos DG CEO, I had a terrible experience at your Inglewood DG location on Dec. 22 when I was about to purchase a large amount of laundry detergents. As the Cashier was scanning our items she asked if we had coupons. My daughter handed over some online printed coupons directly from the manufacturer website. The cashier...
store manager
I personally have been harrassed at work by the store manager and the assistant manager. They are both trying everything they can to make me quit but i refuse. Currently my daughter has strep throat so i called out today. I have pneumonia. I turned in a dr note for yesterday 1-4-20 however, the store manager wants a dr note for me calling out today 1-5-20 because my daughter still has fever with vomiting.
truck driver on premises around 5:40 on 1/3/2020
I drove up to Dollar General in Terry, MS around 5:40 pm on 1/3/2020. I was approached by a truck driver and was told, not asked, to move my vehicle. I was waiting for some other customers to get into their vehicle and he approached my truck again telling to me move. I tried to explain that I was trying to safely allow others to get into their vehicle when...
Read full review of Dollar Generalcustomer service
I just came out of store 🏬 # 13384. And this store has gone COMPLETELY DOWNHILL!! I used to be able to come in and shop, and the Associates were very Friendly and would smile. This is not the first time at this store, among others, where I have gone in to purchase something, and the Customer Services were Horrible! Today, This (I am assuming about 26-30 yr...
Read full review of Dollar Generalstore mgr
The store mgr is one of the rudest ppl this community has ever had. She is disrespectful to customers, talks to employees like their her slaves. The district mgr visited the store for inspection in Nov. She slept in the store 2 days trying to clean it for Mr Mark's visit. The Saturday following his visit she had a hugh temper tantrum and destroyed the...
doors locked before store closed
I came to this location the night of 12/29/19 at 9:50 pm. I was sick and needed emergency female items. The door was locked and the employee there rolled her eyes at me when I asked to come in. This resulted in me leaving and having to go elsewhere. I have called and complained to the store manager as well. This is not the first time this has happened and I...
Read full review of Dollar Generalmanager unprofessional
She yells at employers in the middle of the store while customers are there and one day could hear here using unnecessary words one the phone and I was not impressed she is going to make customers not want to return to the store. This women is very rude and should not be running a store I am amazed that the employers stay and work there in a setting like that.
Read full review of Dollar Generalmanagement
I do not understand your choices in management!! Tara is a horrible, rude, disrespectful person... Always even without a complaint, but if you try to return something she treats you like a piece of [censored]!! Could not do the survey because she tore off my receipt and throw it in the trash. Your white manager left ben on christmas eve with a line of at least 10...
Read full review of Dollar Generalmanager
Jason is the manager of this store, and he has continued to harrass my husband JC Reedy (IO UTZ delivery driver). this is not on a professional level of harassment, this is personal harassment. we can make a delivery or go in and just pickup of product. and Jason continues to make this a personal issue regardless of any situation. and i have not entered...
Read full review of Dollar General and 1 commentheartland chicken and sweet potato dog treats
Dollar General:
These are my dogs fav treats however I'm about to discontinue purchasing them if all I get in a bag is 2 treats, I've weighed them and unless I add the bag to the scale I'm not getting the weight I'm paying for! Also lately the last 9 bags purchased they are burnt and she wouldn't eat them not that I blame her, but mommas pocket feels like it's being picked when what I pay for is not the accurate amount nor are they edible!
M
a mess!
I go in this store probably 4 times a week. I've noticed that it the cleanliness of the store is going downhill.!! They usually only have I employee at register and a manager working. Occasionally one might be on the floor. It seems the manager is always in the office. So, if I need help finding something I have to go to register to ask. There are box's on...
Read full review of Dollar GeneralFriendship
I shopped at your store 12/16/2019 about 530 pm. Cashier ''deon''. Was the only cashier and you need to be very proud of this man, the store was busy. And he handled service great. I'm for one don't like shopping at this location. But had too. And mr deon made my night. You need to have more workers like him. Thank you for a great service with this employee.
Read full review of Dollar Generalemployee misconduct.
I work for store# 8175. And the manager and assistant manager are overly friendly with each other to the point ones son was harrasing, and stalking several employee s at store. Both are aware and yet nothing was done some female employee s are scared for there life as this individual is allowed to still be around the store with numerous knifes on his person...
Read full review of Dollar Generalthe total disarray of the store is not conducive to shopping in this store.
I have been a long time shopper at this particular Dollar General and in the past had always enjoyed my shopping experience. I the last 3-4 months there has been a very noticeable change to the upkeep of the store. Every time I have visited this location it is impossible to walk down the aisles or find products on the shelves due to aisles being cluttered...
Read full review of Dollar Generalmanagement
Store # 17589: When I go into dollar general penny shopping the manager is very rude when I find items that is a penny. She refuses to sell the items and when she is told that it can be sold because I found them items on the outside in a buggy and she goes to tell me if I want them, hell take them she don't have time to deal with that mess. If an employee...
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About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
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4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
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6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
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Overview of Dollar General complaint handling
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Dollar General Contacts
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Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
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Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
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Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
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Dollar General social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 31, 2024
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