Dollar General’s earns a 1.2-star rating from 3853 reviews, showing that the majority of bargain shoppers are dissatisfied with their purchases.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
cleanliness
This store is very dirty, and the workers are rude. This si my third time in this store, and each time I go there, the store is very dirty, products blocking isles, and the workers are rude. The manager is always in the office or outside smoking.
Read full review of Dollar Generalnot fair
Two days ago I was given my write up for a ncns. It wasn't intentional, I had my teeth out and was on medication. I completely slept through my shift... Well, a few week leading up to my ncns, another employee had ncns... No write up!! And I verified with said employee before filing this.. Why am I the only one being wrote up for this and no one else is?! You can't be unfair like that..
Read full review of Dollar Generalstore interior
I live across the street and have had numerous complaints about the store in albany, louisiana. I have to say... I went in yesterday, and the store was once again, stocked and clean. I can't say for how long this has been going on since I did decide at some point to steer clear of the store but in recent weeks, the store seems very organized. The one thing...
Read full review of Dollar General and 1 commentservice and safety
At 4 am Jan 27 single car in parking lot, small town we look out for each other . There was one person in store stocking. This is the same person that is always working and stocking there. I didn't talk to this lady that night but later asked why she was there so late she replied to me my job. How can a store manager not be there or have someone with her to help? Do y'all as a company not care about employees or their safety? Just let managers treat them any way she wants ? This is a sad way to conduct business.
Store manager was not there . Asked person later that week she said no one but her was there. And why would one person have to stock the whole frozen food section alone.
I was followed to my car and threatened by a dollar general employee and now I am banned
After refusing to give refund or exchange item with receipt at first dollar general, I went to second and received an exchange. I went to first dollar general showed cashier my receipt and simply said, :you are misunderstanding your return policy:. Walked to my auto, got in and cashier came outside and said, you better be glad im on the clock or I would see you. I stopped my car and asked if he was threatening me and he retreated into the store. I immediately made a police report. They watched the video. My wife returned to the dollar general a couple of days later and was told she was banned. I called katina, the regional manager and she told me neither my wife or I was banned. I returned to the store on 02/05/2020 and was told I was banned. I got katina on the phone and she lied to me and my wife and had me banned when she said I was not on the phone to mmy self. I am 56 yr old army vet who is pissed at this situation. If I could find a lawyer iwill sue the hell out of dg store nr 13069 848 s. 16th ave laurel, ms. They are liars and dont deserve to serve our community on account of the situation I have listened to. The cashier is a liar and the general manager katina is a liar.
the whole store because of who I think is the store manager
This store opened a year ago. Our area really needed this store! It was great when it first opened then went down hill then came back up now its going right back down hill. I overheard a conversation about the store manager being on a paternal leave sometime in december and that he would be back in january and boy can you tell!!! The store looks like crap...
store cleanliness and organization
For a second time within 6 months I have gone into the local Dollar General store and found that it is dirty and messy with product that should be on the shelves stacked on carts in the aisles. It is next to impossible to shop in the store because the shelves of product are inaccessible and new product is not on the shelves. The store is dirty - floor...
Read full review of Dollar Generalcomplaint
On January 23, 2020 I shopped at DG I had to wait to check out because the 2 employees were STANDING IN THE DOORWAY smoking. The smoke came thru the store. I am highly allergic to any kind of smoke. I had to wait until the smell of cigarettes was outside. I'm sure there's a rule about smoking & where to go. Nobody wants to come into a store with people...
Read full review of Dollar General and 1 commentwhy do the employees park their vehicles in the parking spots in front of the store?
Every time I come to my DG the same van is parked in a prime parking spot for customers. This is rude. They are here all day, they need to park in other locations. It seems that this has to be longer for your corporation to care. It is simple move employee cars from the front door parking locations! Maybe the employees could pick some trash up out of the disgusting parking lot while they are at it.
Read full review of Dollar General and 4 commentscustomer service and lack of community respect
It saddens me to see the store I once worked in many years ago in such horrific shape. It's truly disgusting. I only worked there a few months before being called out to lead a team to purge stock rooms and stores of old merchandise (alpha team). Then was given my own store to manage. I did do for 3 years and won awards for top sales, reduced shrink, and...
employee
I went to DG. As I am a regular customer. I only had a few things. There was an elderly disabled woman in front of me that had quite a bit of items. case of water cat food some heavy things that I helped her put her water in her cart in the aisle. April was checking her out and there was me and a few people behind me. April checked out the elderly lady and...
Read full review of Dollar General and 3 commentsrude employee ashlee
I was sitting in my car on a business call and my mother went into the store to grab a movie. She said she went into the movie isle to look for a movie she wanted. She went up to the register to ask the cashier Ashlee for help. My mom said there are two Ashlee that work there cause she comes in all the time. She said this Ashlee was not the young one, she...
Read full review of Dollar General and 2 commentsworker
I am a regular in youratore at 801 zion Church Rd, and I asked about the Manager Kevin, I was told " I got him fired finally" by Tina. This is absolutely absurd to hear this from a so called manager. Losing Kevin from that store will hurtypu more than you know. After tonight I will never shop there again. He was the only person that was making that store look better, and was a hard worker and very nice.
rudeness, and unprofessional conduct with no solution
I went in the store to purchase a prepaid Verizon phone. I asked the assistant manager of they had the phones in stock and she showed me that they did. I waited in line I buy the phone, and the cashier told me that she couldn't sell me the phone. I noticed that there were at least 20 different Verizon phones on the shelf along with the refill cards to be...
Read full review of Dollar Generalmy criminal background
I caught the Felony charge in 2006 convicted in 2007 did jail time an was released in 2011 Its 2020 I'm a Merchandise manager at my current job an these people want give me a job after all these years like people don't grow up an change smh then not even for shoplifting are theft for Attempted aggravated battery I feel this matter is DiscriminationI need to be resolved by HR
service
It seems a change in management means the right to bash customers who were friendly with the last employee. The unprofessional behavior of this female employee is noted, and will cost this store any further buisness.in a town of 1400 how many customers are you willing too alienate with your classless demeanor? This loyal customer who spends 800+ a month (from my household alone) at this location will find somewhere else to shop.
Read full review of Dollar Generalwaited about 10 minutes with no one in front of me just to pay $1 for cookies
I just visited my local DG and the store was empty so I expected the highest of customer service quality. I only went to buy $1 of cookies. I grabbed my item and was waiting for 5-7 minutes until I asked where everyone was at impatiently. Someone said they will be right with me but I had to wait another 3-5 minutes until they came to the front. When the cashier arrived they were rude eating while talking to me. I just expect more from any store in at least being either good customer service or fast check out but I had bad customer service and a 10 plus minute wait for one item that cost literally $1
hours open and stores not being stocked
I have 4 DG stores within 3 miles of my home and half the time they are out of juices. One of the stores has no juice at all on its shelves. And I buy a certain java monster and but all 12 the stores get at a time then it might be 3 weeks before they get more. And lately I go to a store at 5:15 after I pick my child up from school and the stores are closed I drove out of the way yesterday to the cashier locking the doors at 5:20 in the afternoon with a sign on the door saying closed for the evening
cashier was just plain rude
Went in to buy a few things and not only was the cashier yvonne rude and loud she completely ignore me. She also got loud with my daughter who was acting up but she is not her mother. She over stepped her place and I will be informing everyone I know of this problem. Ita sad your employee doesnt care about losing business. I will never again return to this store
Read full review of Dollar Generalcashiers
I was at the Beech Creek Pa Dollar General store on January 18 2020 around 130pm. My fiance and I went in to get a few things. My fiance went up to buy us a pack of cigerettes and then go out to car to smoke and sit with our dog that was in the car. He went up to purchase our cigerettes and his ID was expired, so they would not s ell them to him. He is 47...
Read full review of Dollar GeneralDollar General Reviews 0
If you represent Dollar General, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Dollar General
The product range at Dollar General is diverse, encompassing everyday items such as cleaning supplies, groceries, health and beauty products, pet supplies, toys, clothing, and home decor. The stores are designed to make shopping simple and hassle-free, with a layout that allows customers to quickly find what they need.
In addition to physical store locations, Dollar General also provides an online shopping platform, where customers can browse and purchase a selection of goods. The website offers features such as a store locator, digital coupons, and weekly ads to help consumers find discounts and plan their shopping trips.
Dollar General's services include a mobile app for easier access to deals and the DG AutoDeliver subscription service for regular deliveries of select items. The company also offers a loyalty program, DG Rewards, which allows customers to earn points and save on future purchases.
While Dollar General focuses on affordability, the company also emphasizes convenience by maintaining stores in rural and urban neighborhoods that may be underserved by other retailers, aiming to be a one-stop shop for basic consumer goods.
1. Log in or create an account: To begin, please ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, you will need to create one by providing the necessary details and verifying your email address.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website. Click on this button to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, provide a concise summary of your main issue with Dollar General. This title should be clear and to the point, allowing readers to understand the crux of your complaint quickly.
4. Detailing the experience: When describing your experience, be as detailed as possible. Include key areas such as customer service, product quality, pricing discrepancies, store cleanliness, employee behavior, or any other specific incidents that occurred. Mention any transactions you had with Dollar General, including dates, store locations, and what you purchased. Clearly describe the nature of the issue, the steps you took to resolve it, and how the company responded. If you attempted to resolve the issue, detail that process. Explain how this experience has personally affected you, whether it was a loss of time, money, or trust in the company.
5. Attaching supporting documents: If you have any receipts, emails, photos, or other documents that support your claim, attach them to your complaint. However, be cautious not to include any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of your experience with Dollar General. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information presented is correct.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, make sure to check back regularly for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Dollar General or other users.
Overview of Dollar General complaint handling
-
Dollar General Contacts
-
Dollar General phone numbers+1 (877) 944-3477+1 (877) 944-3477Click up if you have successfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 944-3477 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 944-3477 phone numberMedia Inquiries+1 (615) 855-5775+1 (615) 855-5775Click up if you have successfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (615) 855-5775 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (615) 855-5775 phone numberPaid Advertising Inquiries+1 (888) 877-9374+1 (888) 877-9374Click up if you have successfully reached Dollar General by calling +1 (888) 877-9374 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (888) 877-9374 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone number 1 1 users reported that they have UNsuccessfully reached Dollar General by calling +1 (888) 877-9374 phone numberHuman Resources Inquiries+1 (800) 678-9258+1 (800) 678-9258Click up if you have successfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (800) 678-9258 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (800) 678-9258 phone numberCustomer Service Inquiries+1 (855) 275-3447+1 (855) 275-3447Click up if you have successfully reached Dollar General by calling +1 (855) 275-3447 phone number 1 1 users reported that they have successfully reached Dollar General by calling +1 (855) 275-3447 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (855) 275-3447 phone number100%Confidence scoreHuman Resources Inquiries+1 (877) 797-2959+1 (877) 797-2959Click up if you have successfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (877) 797-2959 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (877) 797-2959 phone numberBulk gift card sales+1 (866) 407-6946+1 (866) 407-6946Click up if you have successfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have successfully reached Dollar General by calling +1 (866) 407-6946 phone number Click down if you have unsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone number 0 0 users reported that they have UNsuccessfully reached Dollar General by calling +1 (866) 407-6946 phone numberReturned check inquiries (Certegy)
-
Dollar General emailscustsvc@dollargeneral.com100%Confidence score: 100%Supportdgchargedsales@dollargeneral.com100%Confidence score: 100%Bulk gift cards inquiriesprivacypolicy@dollargeneral.com100%Confidence score: 100%Privacy inquiriesdstewart@dollargeneral.com94%Confidence score: 94%marketing
-
Dollar General address100 Mission Ridge, Goodlettsville, Tennessee, 37072, United States
-
Dollar General social media
-
Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 15, 2024
Most discussed Dollar General complaints
Store hoursRecent comments about Dollar General company
Poor customer service
Tractor Supply
112 reviews
Hammacher Schlemmer
23 reviews
Tom Thumb
20 reviews
Roses Discount Store
164 reviews
The Good Feet Store
42 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!