Dollar General
Reviews and Complaints

Date 9/26/2018
This complaint is about Carol, a manager at Dollar General. I purchased a $10 Comfort Zone desk fan Model CZ6DDG about 1 week or 1 1/2 weeks ago. The fan worked great until 2 days ago. Sometimes it would not run at all. Sometimes when turned on it would run on high speed but if turned to low speed it looked as if it was trying to run but would not run unless held upside down. I still had the box, plastic wrapper, the paper instructions that came with the fan but I did not save my receipt which I normally do with any electronics and this is a good example of why I should. I drove to the store on my lunch. Carol and another employee were standing in front of the store smoking. I went into the store and told the employee at the register what my issue was. She said she would have to get the manager. Carol came back into the store after a few minutes. I explained what was wrong with the fan. Rudely she told me all she could do was an exchange which I completely understand. I wasn't asking for my money back. Carol then stood there, looked at me, then looked over at where the fans were and then looked again at me like I was suppose to go get another fan which I couldn't reach anyway because it was on top of a food cooler located at the front of the store. She finally went and got the last one on top of the cooler. Carol repeated again that without the receipt it was an exchange only and that I should have kept my receipt. As soon as she handed me the replacement she went back out front of the store to smoke again. I have witnessed her rude behavior before with other customers and employees. I shop at this store frequently because it is close to my work and convenient. I am not asking for any compensation. I just thought this information should be heard. For this reason I will never shop this store again.

The store manager thought I stole a lot of stuff that was underneath my baby's stroller. I found a lot of stuff by a SCAT bus stop that was by dollar general. I went in the store bought some stuff for my baby and then then she seen this stuff underneath the stroller and she asked if I was going to buy it I tried to explain to her that I found it and she thought I stole it so I gave it back to her.

I went to your store on 3806 Ocoee Apopka Road, Apopka, FL 32703 for the first time. I walked in on the end of a conversation with another customer and what I thought was the sales clerk turned out to be the manager. The other customer was very upset and continued to be so as she left the store stating "What a rude man". When I walked in the store He did not say anything to me but has an ugly look on his face. I am glad he did not challenge me as I would have told him he has no need to be in this store! I asked a very nice young man who was stocking who this man was and he told me that he was the manager and his name is something like Naseem. Really do you allow these kind of people to be "in charge"? You are going to lose customers and workers if he is allowed to stay in this store. As for me I will never go there again because I know I will lose it on him. Please help the people who live and work at this store to have a positive experience. Thank you for listening.

Is it typical practice to store the insecticides directly next to pet food? When I went to our local Dollar General to get cat food this evening, I noticed the Raid was displayed for sale next to cat food. I personally find this disturbing. I've never been too impressed by the way this store has been arranged, but this takes the cake. I wonder if the manager hates cats...

I've been to the dollar General several times in the past few months to buy a new phone but for some reason they're not ringing up and so far nobody has done a thing about the problem. I've called to make complaints and still haven't heard back and it's been a full month. Please email me and let me know when the problem is fixed @

[protected]@gmail.com

I am in desperate need of a phone so I can get a job.

First off I'm over the legal age of 21 second I'm 42 there is absolutely no law in the US that says I have to show my ID if I'm over the age gerey hair full facial hair balding but yet I still get carded your rule to card everyone is [censored] and extremely annoying if it's such a major issue then stop selling alcohol PERIOD I shouldn't have to do this every single time especially after going into the same damn place for 5 years

As of 20 minutes ago I am no longer an employee of dollar general by my own choice. Ever since the current manager Sam took over her position the store has gone to hell. Not only have I not seen her do inventory once since she took over but during her shifts, while the rest of us are busting our butts to get work done, she is outside smoking her vape or chit chatting with her friends. Her attitude is abysmal. So much so that I have had a good few customers refuse to come in to the store while she is working. These customers have also made me aware that they have filed complaints against her and are pissed that nothing is being done. She has a nasty habit of leaving notes threatening write ups if physically impossible tasks are not accomplished in far too short of a time. Considering this is the only store in our small town I know it would be greatly appreciated if something was done about this situation. I really enjoyed working for your company up until she was made manager and I can tell you that she was fired from her previous job at tractor supply for these same reasons. If she tries to ban me from the store because of this you can expect further complaints. Your humble servant. Jason Conklin Jr.

Today i was in the store on 3105 black gap road chambersburg pa 17202
The store looked great when they first open but now they have stuff in the aisle and carts from the back full of stuff sitting in the aisles and hard to get down the aisle and they had bag of charcoal rip open the stuff from the bag all over the floor everytime turn around there stuff in the way seems like they brought the stockroom to the floor by all means i love dollar general but i think they need to clean the store up some thanks have a good day

Everyday - The store is always nasty & stock is always blocking the isles. I along with others have resolved not to shop there anymore until it is taken care of. The employees are always very personable. It is not fair for the customers or the employees to work in such conditions. This is sad because we were all very excited when we got the DG in our town years ago.

We purchased a grill and paid $40 for it at the Palmer Massachusetts tour to take on vacation with us and when we got to our Cottage and opened it up and tried to put it together the legs didn't line up with the holes in the bottom of the grill so it didn't tighten up like it should there were pieces and a handle missing from the cover so we couldn't put it together and ended up throwing it out because it could not be safely used and ruined our vacation I want to know what our options are. We spend a lot of money on a regular basis at the Dollar General and love the employees and I've had no problems with anything before I have the receipt but like I said we don't have the grill it was just garbage

This Dollar General is deplorable, isles are dirty, rotainers are blocking all isles, boxes all over the floor, employees wear hats and anything else they want, employees work off of the clock, employees leave keys laying around, you have to stand in line for 20+ minutes because employees are never at the register, store stinks, expired items, it's awful.

Took my two daughter to the store in 7 mile and grand river. I purchased my items with no problems. As my 14 yr old daughter begins to make her purchase she has the manager her money and he snatches it out her hands. Then when giving her the change back he throws it in her hand and it falls all over the counter. Because my child has manners and respect she picks the money up (which he should have) and says thank you and he says absolutely nothing. Not even an apology for throwing the money back at her. Now as a mother my first thought was to cuss him out but I teach my children to always be respectful, so I decided to write a complaint instead. Since the day that store has opened I have spent a lot of money in there. I come there quite frequently, but do to this manager I will not longer shop this location and I will definitely let my family and friends no not to as well.

1st complaint: I returned two items back in May for a credit back to my MasterCard. Credit was never put back on my account after waiting for 2 billing cycles to go through so I went back to the store and complained showing them the two MasterCard statements and the receipts showing the credit. No apology, they gave me back the credit in money; O.K. but consumers beware if you return item(s) that were put on your credit card, check your monthly statements carefully for the credit to show back on your credit card. Keep ALL your receipts from Dollar General until you see the credit put back on your credit card. I believe this store is a Christian based company in Tennessee but it's their employees you have to watch. Two separate times I travelled over 10 miles to go the Dollar General for a item they sell called "Push-Pops" made by Nestle Company that none of my grocery stores carry. Dollar General in Peekskill is supposed to stay open everyday until 10 PM. Both times when I arrived at 9:50 PM the manager was already locking the door. I complained. I said I travelled over 10 miles to come here for the Push-Pops; "sorry was the reply, we're closing early tonight." Who should I complain to about this? It was apparently the manager who was closing early, who else would have keys to the store? Unfair to the consumer and someone over the Manager should be alerted to this.

Hi! I am huge Dollar General shopper its always easy for me as mom to run in and grab what I need. Today unfortunately I had a horrible experience at one of the Dollar General Store. I just moved and stopped by for the first time at this particular Dollar General Store off Parvin rd. KCMO. Drama was going on in the store that was not clear to me and I only seen two employees, one at cash register and the other I seen and watched her stand in front of the entrance and exit door inside, facing the store. I herd her tell her fellow employee that she was going to stand there so that he can't leave. I did not know what was going on but I felt very unsafe and I watched the employee who was standing in front of the exit and entrance door; lock and unlock the door as customers were coming and going. My anxiety hit me hard and I almost had a panic attack. I was taught to lock them out not in. I was able to leave and as soon as I did the police had arrived . I don't think the employees there are educated to know what to do in a situation like I experienced today . I am very unhappy disappointed with my visit to this Dollar General which is less then half a mile from my new home. I rather drive 35 miles to the Dollar General store where I use to live the employees are always welcoming and helpful, it's clean and I feel safe there!

You can go to this store at any time and you will find shelves always empty and boxes out in the isles waiting to be unpacked. You have to fight around boxes to make it down the isles. I have had to dig in boxes to get what I need. And this is not a one time thing. This has been going on for years. Tonight, I went in at 7:10 I grabbed a box of popcorn turned by the frozen food and saw the guy working there standing there with his phone in n one hand and a gallon of water in the other hand. I kept walking and watching him, he never stopped, I he never stopped I walked all the way till I got to the cereal Isles which he was blocking because he was watching his video, you ask how I know because when I got up to him I saw it playing and when I told him I needed cereal he hurried and turned it off but never even put his gallon of water on the shelf. I walked away, turned & he was back on it again with boxes all around him and he just sat against them. I don't know his name. He is a nice young African American, but whenever he checks you out you feel like you can't say anything to him because he always has headphones on.

I went to dollar general when I got off work today to buy my household products. I brought every I needed tissue angel soft which had a digital do 50 cents off Downy fabric softener which was $2 off. Perex laundry detergent which had a digital for $2 off then a couple more thing that didn't didn't have one everything came out to be $27 an some change which I had a $2off ten dollars that was supposed to be taking off ! I ask employee did my digital coupons come off they said yes! So I paid for my things an went home to see that none of my digital coupons came off. So I went back to the store to get see why my coupons was not working they then Gave me a refund. Then tried to ring them up again ...i put my phone number in again which is [protected]. Nothing happened the cashier replied to me I only have one clipped and I proceeded to show her the ones clipped. So she then told me there was nothing she could do. So I went to all the local ones which was two more besides them they tried an said the system must be down because we have had a few complaints about the digital coupons so I didn't buy the stuff they had digital coupons for! I was upset cuz what is the purpose of having digital coupons if they do not work. Guess I have to start shopping at family dollar

I went to my favorite store in Dublin, Va 24084, you have a buy 5 save 5 sale. So I bought 2 Mr Clean sprays, 1 pine sol, and 2 glade candles to meet the 5 required for the sale. Although I was not completely sure if I had the right products I followed the sales paper because there are no signs in the store.So based on what I bought my total should have been $8.00 before tax. I used 4 coupons which should have brought my total to $5.00, but some how I ended up with a total of $10.00?
When I began to check out before the cashier started to ring me up, I asked" are these the correct products for the sale?" She said she didn't know it was the first day of the sale ?!
This is not the first time sale prices were not posted for customers to easily identify in this store.
Thank you for your time
Brenda

Hi my name is Teresa Busby I was in dollar General in webb, MS. I saw a post on the gain for 95 cent and I display the cashier with my product and she claim it's 1.95 but I was going by the post the store had display. It's a such thing as false regularly use fake, inflated prices to manipulate customers into thinking the inevitable discounts are more impressive. I can get a lawyer to look into it. Because I hate being put on the spot and people looking. My contact is [protected]

On multiple occasions i have entered Waynesboro, Pa Dollar General and have been accused of theft, When I have not stole anything from said store, And has become to the point of harassment that I have been told not to enter said store location unless I'm stay by the register. I have been publicly embarrassed in front of other customers which cause an emotional breakdown and had to leave before even getting to pay for what I was going to purchase and still am not allowed in that same store.

Have changed phones and can no longer use coupons! I can bring up my account and add coupons with my email and password but they will not come up on the register.
The ONLY reason for going to DG instead of Walmart is coupons if you make it impossible to use them I will no longer shop at DG. My items this morning were over $60 but I left them there and bought the same items at Walmart. Fix it.