Dollar General
Reviews and Complaints

Dollar General store #01940. September 29, 2018
903 N. University Ave. 9:57 PM
Lafayette, LA [protected] reference number [protected]
[protected]

I arrived at the store about 9:05PM and the lady at the register was polite. I proceeded to go look at all the clearance boxes/bins full of makeup and hair items. Fast forward to 9:50 PM and the manager walks around store hollering, "Closing Soon"... I am on the last isle by the nails, makeup, and deodorant clearly you can tell I am about to finish and check out. No sooner than later the manager is back, now telling me 5min until close, you need to check out now. I advised the manager that I do not own my own transportation to just come back when I need, I am almost done .
Now I know that the store closes at 10 and I am trying to respect that by finishing my shopping. My sister was a manager at one of the dollar generals and it is not policy to kick your customers out at 10. Yet, you also do not give a customer all night to shop, you give them enough time to finish up and checkout..
This manAger told me it was time to close, and I need to come checkout now because I am not going to be the cause of his lights going out in the store. The manager then told the other worker they are not sweeping parking lot tonight being they are, " to tired girl". The morning shift will do it again anyhow and laughed.
I know that your lights in your store does not have an automatic timer to turn off at 10:15PM as this man stated. I hAve been managing food and beverage for years and I did spend 2 years in retail, I have never heard of such a thing.
I did ask the man can I please take a quick glance at the foot products being I need to get the dry skin off my feet and off my heals ..The response I was given, I believe I told you one time to put down any merchandise and check out before my lights turn off with you in my store.
So yes, I reluctantly went strAight to the register to check out and leave.
As I was walking out the door, the manager said to the cashier, " finally, the act like they ain't have no home to go to... hmmm I don't know about them but I'm tired, and I'm going home."

I don't know how you train your managers, but I was very offended by this man. I also do have a home, but no vehicle... I was not able to get items that I Intended to purchase and honestly I love your store but I don't want to spend another dollar with your company if this is the way we are treated... also, I had a coupon too use but ohh there was no time for all that tonight. I'm sorry but money does not grow on trees for me.
I would like a response please on what was done in this matter..

It was 7:38 pm at the dollar general store in Avondale on highway 90 the cokes 2 liter were on sale 3 for 3.00 and when brought product to check out one of the product rung up different price on shelf its states 3 for 3.00 brought it to manager attention he took sale tag off and stated sale ended at 7. Pm on 929 2018 and the store was still open he stated it ended at 7. I advise that another customer had the 12 pack 3 for 11.00 and that sale also ended today. Im very disappointed with his action of the sale and the store was still open. I have been shopping there since it open and now im very disappointed what happen to me tonight. I will no longer be shopping there and it's convience for me because it's closer to my home.

My name is Coleen Poler. My son Mark VanZile, Jr. was at store number S09959 located in Crandon, WI, and asked the attending cashier about getting a job. The manager Katherine, told the attending cashier that she will not be hiring anymore Poler's or Indians.

This incident happened on Wednesday, September 26, 2018 at approximately 2:00 p.m.

The attending cashier is my niece, Cecelia Poler.

Desirable resolution would be termination of the store manager-Katherine.

I was in Dollar General Store earlier today with my husband, and we asked two young lady's a question and they have the most rude attitude I've ever seen, I believe their name's are Olive and The other lady was Shena I think that's their name, I've been to this store since it's been open and by far this has top the cake of my many year's shopping here the other times my husband and I shop all you do is see these young lady's on their phone playing on that Facebook and gossiping and not doing anything, these young generation I tell you really needs to get their act together, so I went and found a young gentleman and he was more than happy to help us, we need more generation like this young fella I didn't even get his name but I do remember he was tall and had a tall hair cut, but I do want to say Thank You and keep doing what your doing and God will Bless you but as for the other two young lady's, y'all need to start respecting customer because back in my younger years you would lose your job for the attitude you two had because we are what's keeping y'all in business, if y'all didn't have customer there wouldn't be a business... Sincerely Marta Jackson

I frequent the Dollar General Store at the corner of WW White and Paula Dr in San Antonio, TX. There is a younger male manager there that in my opinion is does not provide good customer service at all. Things that are run out don't get ordered and he does not take any initiative whatsoever. His answer is we only have what's on the floor or other excuses to not provide half way decent customer service. I frequent that store because of the convenience and my busy schedule. However, I think with this recent experience I will not return. I am very familiar with the way the digital coupons work and how to add them. The system was not registering correctly and instead of seeing with all the proof that I did have qualifying items. He asked me if I wanted the items or not. Which, after thinking about it, I said no and walked out. That will probably be the last time I walk in that store.

I walked into dollar General #03200 501 North Johnson street Alice tx 78332 [protected] . I asked for the key tovthe restroom she said i cant go use it butvtge men's restroom i can. I told her no I am female it's ok then but that's not rightvror her tell me to use the men's. She then have attitude and said well people use it anyways I said that's fine butvi don't want to. She gave her attitude again and I walked off paid for my things. Her name is Lucinda.

Me and my mother were shopping at Dollar General, and there was an offer. The deal didn't go as she wanted and so she canceled it. The employee got mad and started to throw the detergent and threw my mother the coupons she was using. She started to swear and started to mumble things. She started saying "Only because of two stupid coupons..." She said "[censored] you" to my mom and called her stupid. My mother told her she was going to call customer service and she said "Go ahead, I don't care." I was going to shop there as well, but her attitude made me change my mind. The manager was right there and didn't do anything at all, in fact she took the employee's side and told us we were wrong, but in reality they were because that's not how you treat customers.

Dollar General # 109

8300 Centerville Rd
Manassas, VA 20111
El cajero quien dijo ser el mánager me atendió super mal
Me dijo q aprenda a leer porq tenía q gastar $15 o más
Y no podía agarrar un gain
Yo traiga un gain de $5.95
Dijo No se puede y muevase de la línea.
Y la hispana q estaba delante de mi no me quiso pasar un producto con descuento.
Entonces no es sólo con una persona es con los hispanos el odio porq sabe q no se pueden quejar.
Atte
Helky castro

I have a complaint I bought three containers of Pringles two out of three were okay. It's only been 2 days since I bought the product's. I'm upset because I went to go open them and they were already damaged prior to me buying them. I almost got really sick if I didn't catch the smell of it as soon as I open the container. The smell of it was unbearable. And it makes me question about the rest of the food products that they are selling on the shelves. I used to be a manager and it makes me really upset to know that they that careless with food that can poison people and make them really sick or even worse. And they also don't have a call Bell for their customers in the front when nobody's attending the registers. Please fix this problem.

It is 9:33pm. My husband just came in from a store that normally closes at 10pm. He ran to pick up a set number of items, 3 to be exact, paper plates, furniture polish, and batteries. Upon pulling up to the store, this "manager" was already locking up and letting shoppers in and out of the store. My husband asked if the store was closing early- she stated yes, but that if he could run in quickly she would let him in. He went in, and not 3 min after he walked in(he was looking for the paper plates) she began to hassel and pester him- saying things like " you need to hurry up", "I didnt let you in here to lolligag"-- my husband told her he'd only been there 3 min, and he'd be up soon and not to talk to him that way, that she should have better Customer Service-- she then told him " I dont care, hurry up. As he checked out, she proceeded to complain about how her feet hurt, she'd worked 72 hours this week in 5 days and how the company doesnt pay her that well, and that she'd gotten approval from her GM to close early. He then waited about 8-10 min in line-- after being haggled about his 3 min shopping experience. She continued to turn customers away (even as thete were still other customers in the store shopping) so as he checked out he inquired to whether the stores hours were changing. She told him "we're getting out of here tonight". All in all, just very rude and ridiculous experience. I'd watch her closely.

I just left the Perry Hall location didn't buy a thing. Had a basket full of items to buy, and sat it down once I heard your MOD speak to another employee like she was a second class citizen. She may have been a newer employee, but that gives you no right to speak with no regard for human life! I should have known she had a careless attitude, because as she was unpacking boxes, she was on her cell phone. You allow your employees to engage in personal phone calls while on the floor merchandizing from one eisle to the next?
I overheard the employee ask for a new apron because hers didn't fit properly. The MOD said "I told you I'd get you one when I had the chance, you can just wear the one you have on!" The employee says "but this one falls down when I tie it." The MOD says "where's the apron you were given?" Associate says "I wasn't given one." The MOD had the nerve to say "you're a liar! Yes, you were given an apron and a name tag and I'll call "so and so" to prove it. You're lying!" Are we four years old?! Who speaks to a coworker like that especially if you're a key holder or manager?! Especially when they're guests in your establishment?! I was appalled. Unprofessional! I glanced at both associates and sat my items down and walked out. I will never shop at that location in the future. That MOD you currently have needs to take the Civil behavior training course again and take notes!

Every time I go to this location #10898 in Baltimore I have an issue. Sale items never priced correctly when you get to register. This last time went to get coke products sign said three for three dollars. I picked two of same flavor and one of another, get to register and told no mix or matching of them. If there all coke products what's the problem I asked told you can't do that. This store is a joke.

Just recently went into the Penns Grove Nj dollar general there was no carts available shelves were empty about 5 employees with in person on register and had to wait for her to come take care of me no type of apology for waiting no hi or anything this store has got to be the worst store you guys have need better management! I've been to other stores and had no problems

I applied for a job(s) at a dollar general in saucier, ms. The manager, Kathy, gave me a two minute interview. By the next day, when I looked at my status online on the job, it had "no longer considering "...on not only the one job I interviewed for, but all FOUR of the jobs in the saucier area.
I am a college educated woman and had many skills to offer and was looking for the job, as a second job, long term...especially with Christmas coming up and me having children that I wanted to get for.

My fiance and I were shopping at Dollar General and I noticed that the worker was following him throughout the store and also was keeping an eye on me I pointed it out and a argument erupted after she accused me and my husband my fiance first from stealing from the store which has never occurred it was very embarrassing and I felt like I was being discriminated and she said I was bad from the store which I don't think I should be back from the store

I went in there today to get some things I needed. They had a big sale on yellow dot clothes. But they just threw them in a big metal cart that had black net over the front of it! U couldn't hardly pull the clothes out. It was like u had to fight to get anything to come out of it... I tried cause we have a total of 10 kids to buy for under the ages of 10 & under. But my arm started hurting & I couldn't get no more out. And not only that but all of the sets were tore apart. So u couldn't even buy a whole outfit:/ None of the other's Dg's put them like this!

The location of 3500 John Barrow in Little Rock Arkansas was closed approximately 10 minutes before 9pm when the doors are officially and legally to be locked. Business hours are meant to be followed as this could affect customer retention. According to a regular customer this behavior has become a habit for this location. This issue could also be become an ongoing loss of revenue for this location. I'm curious to know if a manager is aware of this illegal business practice.

9/25/18 Pulled on to lot noticed a copper/ orange colored car on back of lot. One guy standing at door second guy laying in back seat. He got up and gave the guy standing at door something. The guy standing at door had dollar store shirt on. I went in side to do my shopping when finished there was no cashier, there was this toy pig on counted said to squeeze for cashier. Which I did (Jamie) same guy at car came to counted and checked me out. As I was leaving he was all ready back out side to the parked car, getting some thing from the guy in car. Not a safe feeling, drug are a high possible in the area, skin and color was not great with employee.

I was in Dollar General located at 1986 County Road 57 Prattville, AL 36067 and the manager (I guess that who she was) was very rude to me. I purchased 6 Lysol disinfectant sprays at $2 each and there was a promotion that if you buy $10 worth you a $2 instant savings. My instant savings did not come off and I asked her about it and she was very snobby and rude about the whole situation. I even showed her the sign on the shelf for the instant savings, and she flat out told me I don't know what happened but I am not giving you the $2 back. I said that's fine I will just call corporate and she stated, that's fine go right on ahead. So I am contacting you all about the situation, and hopefully she will get retrained in customer service and how to be a more proficient manager with better communication skills.