Menu
For Business Write a review File a complaint
Dollar Tree Customer Service Phone, Email, Contacts

Dollar Tree
Reviews and Complaints

www.dollartree.com

Learn how the rating is calculated

1.1 3 Reviews 2970 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Dollar Tree Complaints 2970

ComplaintsBoard
D
5:55 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree Customer Service

I was in line purchasing some items. I was waiting for it to be my turn. And, as soon as it was my turn to be ring up. The mgrs yells out for everyone to go to the station. This one is closed. She was closing the cashier. I was stunned that someone with do this. Seeing that I am waiting in line with others behind me. I said I am going to wait again in line. Othes, had already rushed to the other station. The mgr you could tell didn't care. She just said go to the other station. This one is closed. The ones that got there first. Was polite enough to let me be in the front. Since, they saw I was next at the station that closed. This is terrible customer service of the mgr operating the store. Closing down a station to check out. And, them making it obvious that I she didn't care if I waited in line again or not. Or was to just leave the store. Sunday 9-5-21. About 4 30 pm. She really needs to find a different job. Kirkman rd Wal Mart shopping center. Metrowest. Orlando Fl

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
M
2:02 am EDT

Dollar Tree A manager out of the Layton, Utah off of 1425 N.

I was in shopping last weekend and I over saw a woman the same woman that I had overseen following a woman out of the store yelling that she had stolen something telling eveyrone she was passing that this woman was stealing when I was in the line next to her and she was actually heading to her car to get some change this time to my horror this manager named Amy (short, foul mouthed heavyset woman with dark hair) was following some boys around the store maybe 12ish she had in tow with her what looked to be her girlfriend yelling at these boys, telling them they were trouble makers she called them liars, she called them thieves she continued to parade around behind them accusing them of things yelling at them they finally were embarrassed enough to head to the door she followed them to the door and called them idots and stupid and told them to get out of her store. if those boys would have been my children you would be down 1 manager she is so disrespectful, she is not a poster child for what a manager should look like and damn sure not how one should act, you never know what those boys go through at home maybe goin to the dollar tree was an escape for them and she verbally abused those boys I am just mortified and what I saw and what I heard that day in the store I have been out of town and had spaced it off until I saw her name on my desk when I got home I got her name from the employee that was checking my stuff out that day and I mentioned it to her, this manager heard me say how appalled I was and so she starts scoping my cart my purse making sure I didnt take anything and had some new employee watching me and the casier to see what we were talkin about so I changed the subject for fear of what might happen to the cashier who is always very friendly to me, she did muster the courage to say the behaviour is normal for this manager and acted very timid and afraid this is ludacrous this manager should be thrown out on her butt for what she did

Desired outcome: fire that manager she's not a civil respectable woman she is foul mouthed and disgusting

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
R
5:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree New Manager rude to customers and employees/stocking of the store

I visit the Dollar Tree in Belpre OH, multiple times a week and have been around the employee who is the new store manager at this location. She is rude to customers and the employees. I stopped by today and found out that there were 2 employees leaving this store because of this new store manager. She regularly parks in the closest parking space to the front door. I have watched her take out items I assume she has purchased and put in her trunk and go back in to work (items that are in high demand). I was told by an employee there that the new store manager purchased a whole box of 2022 calendars (she did not order these they were stock for the store) and she sells them online for far more than she paid for them. She does this regularly with popular items. This store regularly has carts of stock items sitting around blocking the aisles. These carts are not stocked on the shelves for multiple days.

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
K
5:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Being in the store anywhere from five to ten minutes before one of the employees came up and snapped aggressively at me and my 7 and 8 year old for not having a mask on. I dont have a problem wearing a mask, but she could have handled it better thank she did. It was very rude, disrespectful, and caused a lot of attention due to how rude and loud she was. I...

Read full review of Dollar Tree
ComplaintsBoard
A
12:17 am EDT

Dollar Tree Hired for the job, but manager is MIA

I have gotten hired to work at the minge and ashe dollar tree at bakersfield ca and the manager is always away, sick, on vacation, or MIA for neearly a month. She hired me herself on Aug 4 2021, but never emailed, called, or contacted me back. Her employes made excuses for her as all of them tell me different things. She is still "hiring" despite her giving me the position. She has my personal info as well and knows where I live. The manager's name, I was told by one of the workers, June, is Samantha Brown and she is in her late 20's to early 30's.

Samantha promised to call me back after I was hired. Never got an email nor call back after 3 weeks. I am hired but never got the call back. I am not even sure this is legal but what about wrongful hiring on her behalf? I just want my job and hopefully she corrects her mistake and gives me the job as I wasn't mean or rude or anything during the interview and she said that I was "the right one for the job and what she was looking for." I am still looking forward to working there despite this. I have applied for other jobs but I haven't gotten a reply back. I also don't have reliable transportation either to look for a job that is further away.

Desired outcome: Her to give me the job that I was hired for that I need to so I can pay my rent, bills, and food.

Read full review of Dollar Tree
View 0 more photos
Hide full review
ComplaintsBoard
U
2:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Are employees allowed to block isle off? I traveled a ways to the store only to find out I couldn't enter some isle they were blocked with tape. Not cool at all! And employees were insanely rude! Uncalled for! Smoking out front of building should not be allowed also! Not professional! I know several people that have had it with this dollar tree! Please fix this store!

Read full review of Dollar Tree
ComplaintsBoard
A
9:01 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The debit, credit cards and food stamp cards are not working with the telemate machine!!! It shows chip malfunction and some customers get really upset with the cashiers, which is not good, for the customers show their phone app saying it went thru with it did not and they walk out the door with free merchandise. And sometime's register 4 will give cash...

Read full review of Dollar Tree
ComplaintsBoard
L
4:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I was in the store around 10:30 this morning. There was one cashier on line one, another cashier opened up another line on four, she said next one in line so I went to her line on 4 and she told me I was cutting line not knowing that line 1 had at least 15 people in line. Several people told me to go ahead, and she refused to wait on me. She called me out...

Read full review of Dollar Tree
ComplaintsBoard
B
6:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree A manager

Every time I go in to potsdam the poor cashiers are running allover the place n tamee is either outside smoking or no where to be found the cashiers r usually toward the back fixin shelves just one instance robert was the cashier he yelled for tamee 3 times n she never came up... Her boyfriend or whatever u call him has told people they have had sex in the office... Is that y she is never around... Maybe someone should just pop in periodically on her

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
K
11:30 am EDT

Dollar Tree Condition of store

On 8/12/2021 I visited the Dollar Tree at the Commons in Martinsburg, WV. The odor of mustiness and mold was so strong, I could not stay. I am very concerned about the fact that employees are breathing this unhealthy air daily and those who shop there are affected also. I hope you will take this seriously in finding the cause and a solution.

Thank you

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
D
4:34 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Store #3833 Williamstown NJ, I put in for $50 cash back on 8/10/21 at 1:50 pm, cashier and manager indicated they could not access the safe. I was asked to put my name and number on a receipt and it would go into a folder until they opened the safe. I tried to call the district manager several times Dave More with no response. I call corporate several time...

Read full review of Dollar Tree
ComplaintsBoard
M
3:40 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Estelle Fawler. I was reading the board and it came to my attention that inappropriate behavior by employees is quite prevelant within the establishments of this company. I am a retiree residing in Sun City. Our local store, situated on Rte 674, apparently finds behavior like this to be totally acceptable. Not only is drug use rampant among the...

Read full review of Dollar Tree
ComplaintsBoard
C
12:19 pm EDT

Dollar Tree Employee

You have a employee at the Dollar Tree in Laramie Wy, her name is Kathy she is buying and selling drugs through the store. She is lying about having COVID she doesn't have COVID she just wants to hang out with her boyfriend. She is rude to the lady's but flirts something terrible with the men and she tells all the customers all her personal business she is causing the Laramie store to have a very bad name

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
D
8:26 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

The inside of the store is okay with the exception that it is dark because so many lights are off or burned out. The outside, the front of the store is trashy. The entrance area and parking area are littered with trash, cigarette butts and grass growing in the cracks at the front of the store. This has not been cleaned up since opening of the store. Simply, the store looks trashy and uninviting!

View 0 more photos
Read full review of Dollar Tree
ComplaintsBoard
G
5:37 pm EDT

Dollar Tree There are never any products in our store

Every time I go to our local Dollar Tree the shelves are either empty or there is hardly anything on the shelves, it's the most pathetic store in our state, you can see boxes upon boxes stacked in the back, but they never make it to the shelves, how your company can let this go is beyond me. Something needs to be done

Desired outcome: To have the store stocked and stay stocked

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
B
7:17 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

To whom it may conern: Today I walked into the Dollar Tree on Athens Avenue Store 1221 and I almost walked right back out. The store was about as hot inside as it was outside. I don't think that employees should have to work in a place that's miserably hot. Customers should not have to be miserable while shopping. This should be taken care of asap. Thank you.

Read full review of Dollar Tree
ComplaintsBoard
A
11:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dollar Tree Harassment

Hello, I'd to like to make a complaint/reports of harrasment and sexual harassment.

So I'll first give basic information. This incidents were both, during my first time working at Dollar Tree, and when I was unemployed (I quit temporarily and returned). I didn't report it to the manager, because the offender had quit Dollar Tree, before moving jobs. This was during the time I wasn't working. And I didn't think anyone would believe me. This was at a Dollar Tree, in Indiana. I don't feel safe reporting which Dollar Tree store. And I'd like to remain anonymous. For, personal and safety concerns/reasons.

The series of incidents started, when, I quit my job. Then, my coworker who commited these offenses, Micheal Prater, asked me for my number. Now, he did nothing before this, he was just a friendly old guy. There was nothing suspicious, or seemingly dangerous about him. So, knowing this I did. Now after that is where it started getting dangerous and scary. At first the text's were friendly conversations between coworkers. Examples: "Hi! How are you doing?", "I'm fine", "Nice weather, huh?", etc.
And didn't even text that much, either. Just sometimes.

Then one day, Mike just changed. He texts me one morning. He sends:

"Hey, I had a dream about you last night".

He never ever text anything like this before, so it was admittedly, odd. I text back, asking for more clarity.

The reply reads:

"That we were loving and very happy😍"

Now, me knowing that the wording could mean multiple things, that, and I didn't want to jump to conclusions. Such as, that it was creepy or dangerous. So, I told him I didn't feel that way about him, and if we could just be friendly ex-coworkers that'd be great.

Then, Mike kept bugging me and getting too personal, like asking where I live, trying to get me to go out with him, some time. And he kept becoming obsessive and stalkerish. It got so bad, I told a trustworthy family member about it, and she addmiited that this is getting really bad, and I should remove contact with him. So, I did, because I didn't know what else, to do.

Then about a month later, I go into the dollar tree, to buy my grandmother some groceries, because she can't physically move well, to do the shopping herself. Mike was there. He was in the cash register line, waiting to be checked out, when I entered the store.
I went into one of the shopling aisles, to shop and avoid him. I'm busy trying to look for the items, when Mike sneaks up behind me. He was breathing heavily and panting, and spoke in a voice he never spoke in before. Then, I realize he wasn't just talking he was making sounds of arousal whilst talking. I was very scared, and wanted to leave the aisle. To get away from him.
He got in my personal space, and blocked to where I couldn't get past him. This was at then end of the aisle, to where I need to get out. And I couldn't turn around, because there were boxes blocking my way. I was trapped, with a shopping cart. In a a shopping aisle, with no one else around to help me. Trapped by a clearly horny ex-coworker, who was clearly dangerous at that moment.

Whilst blocking my space, he basically asked and demanded to know, why I was ignoring his texts. I lied, about blocking him from my phone, because he was dangerous right now. So I said my phone broke. He then, still did not budge. Then he's asks

"What's your new number. I missed you very much~".

He started to get into my personal space, whilst saying that. I told him I don't remember. Thankfully, he got caught off guard with my answer and started, to back up. Giving me just enough space, to push past him. I immeadiately took my chances and booked it to the next aisle. He kept trying to follow me, in the store. He kept bugging me about my phone number, and kept trying to get into my personal space. Thankfully, at one point he left me alone a bit to talk to the manager and other employees giving me enough time to recover from the scary incident. That, and I made up an excuse to give me his, number so I could text him first. I clearly wasn't going to, and used that as a way to get him away from me, get my grandma's groceries, and leave before something else happens. The first two steps worked. The last one, failed. Right when I was going to leave, the first few aisles, to get to the cash register. Mike shows up, again.

This incident that I'm about to mention, was so bad I had nightmares, and was traumatized.

He gets into my space and is making sexual sounds again. He was too, close. He was breathing in my face. I tried to lean away, from him. Then whilst he was mumbling about texting me and trying to talk to me, I caught him looking at my body. Specifically, my boobs and my legs.

I was in a bad situation, and alarms, kept going off in my head. Then, when he tried to give me the slip of paper, with his phone number. I caught sight of his other hand. Trying to grab, the right side of my waist. I backed up before he could grab me. But, then he grabbed my left hand, roughly. He left red marks, and a small bruise. I confirmed, after this incident.

He then starts to massage and grope my hand, and kept making sounds of arousal. I couldn't pull my hand away. I was stuck and being touched sexually, against my will. And what worse, he was getting off on doing this. I couldn't scream. I couldn't fight. I was stuck, getting molested in a dollar store. Why was this happening to me? Did I desrve this? Why was I so stupid? Why couldn't I see any warning signs? After he was done, he took that piece of paper, and put into the same hand. All he has to say is:

"It was nice to see you again".

I hurried to the cash cash register, and got my purchases checked out. I didn't say anything to my coworkers, boss, or managers about this. There's no way they'd believe me. All they know he was just a nice old guy. I believed that, too. If someone else warned me about him, before this happened. I might not even had beleived them, too. I was such a fool. Maybe I deserved this. They say good people die young. Maybe, it's because we give chances, too easily.

I told my grandmother in the car, what happened (while she was driving home). She was disturbed, herself and saw how distraught, I was. We also, told, another family member. This was a few days, after this day.

After that I stopped coming tp Dollar Tree, for about a few months. Eventually, I'd only go because my grandmother had stuff she 'had to have', from the Dollar Tree. And I'd only shop for her, if Mike wasn't there. Sadly, one time he was, and we didn't know it. So, I had a run in with him. He tried to approach me again. Making sounds of arousal. But I snapped him, shouting

"What, Mike?!"

Between being on my period, the pain and grief he had been causing me, and the fact he legally molested me; I was not up for anymore of his "Shiet".

He left me alone, the rest of the time, I was shopping.

Eventually, about another month goes by, and I find out from one of my family members, who I shared these incidents with, that Mike had started working at another brand of dollar store. That's I decided to reapply, after re-confirming Mike left his job from the Dollar Tree.

However, Mike, found out I am working at Dollar Tree, again. He is starting his behaviour, again. I'm honestl, am terrified. Especially, since he's planning on working at the Dollar Tree, again. Hence, why I'm hoping this report, will help prevent him from doing these thing to any person, again.
Please, don't let him go near me. He is dangerous!

-Sincerely, anon.

Desired outcome: I hope that he will be forbidden, from working from same worplace as me . I also, suggest doing a background check. To make sure incidents like these, aren't repeated offenses.

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
S
5:48 pm EDT

Dollar Tree Customer service

I have been followed in the store. I have been accused of being homeless and stealing. I have had my cash checked, under 20 dollars. Over charged a buck or two and was told it was not a big deal. Today, the cash spoke to everyone walking in expect me. I bought glass vases and he did not wrap them up at all. When I spoke to the manager on duty she had smirk on her face and did not care. I brought in my own bag, I get the Covid policy the cashiers are not consistence.
East 8th Street, Davis CA

Desired outcome: Re-training/ Managers actually doing something

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
M
1:48 pm EDT

Dollar Tree Cutting hours but hiring more associates

My daughter is Autistic and works at the Norfolk Parkway location in Melbourne, FL. The manager keeps putting her on the schedule then calling her and telling her hours are being cut and not to come in. When she talks to coworkers they say that the manager is hiring more people due to being busy. How does that make sense? I hope it is not due to my daughters disability. I feel that they are either taking advantage of my daughter or just playing games. It isn't right either way.

Desired outcome: Investigate why this is happening

Read full review of Dollar Tree
Hide full review
ComplaintsBoard
J
11:21 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Continuous harassment, Assistant manager befriends cashiers and gets them to watch me and reports my every move to her via her cell phone when they leave work. She creates narratives like I am lazy, don't do my work, always on break etc. She tells them that the Store manager wants them to report it to her. Store manager denies this information. Assistant...

Read full review of Dollar Tree

Dollar Tree Reviews 0

Looks like Dollar Tree has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Dollar Tree, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Dollar Tree

Screenshot Dollar Tree
Dollar Tree is a retail chain offering a variety of products priced at $1 or less. Their inventory includes household items, cleaning supplies, party essentials, seasonal decor, and snacks. They cater to budget-conscious shoppers seeking value for everyday goods. Services include in-store shopping and online ordering with in-store pickup options.
How to file a complaint about Dollar Tree?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Dollar Tree. Make sure it is specific and indicative of the problem, such as "Overcharged for Items at Dollar Tree" or "Expired Products Sold at Dollar Tree".

4. Detailing the experience: Provide a detailed account of your experience with Dollar Tree. Mention key areas such as customer service, product quality, pricing discrepancies, store cleanliness, or any other relevant aspects of your interaction with the company. Include specific details about transactions, such as dates, store locations, and items purchased. Clearly describe the nature of the issue, including any steps you took to resolve it, such as contacting customer service, and the response you received from the company. Explain how this issue has personally affected you, whether it be a waste of time, financial loss, or any inconvenience caused.

5. Attaching supporting documents: Attach any relevant supporting documents such as receipts, photos, emails, or correspondence with the company. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred as a result of the issue with Dollar Tree. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, apology, or any other form of rectification.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all information provided is correct.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint or review on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint or review, regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or from the company itself, so it is important to stay informed about the status of your complaint.

Overview of Dollar Tree complaint handling

Dollar Tree reviews first appeared on Complaints Board on May 25, 2008. The latest review Extremely poor customer services was posted on Nov 13, 2024. The latest complaint An employee of your company is allowing her friends to steal while she turns her head. was resolved on Oct 08, 2021. Dollar Tree has an average consumer rating of 1 stars from 2973 reviews. Dollar Tree has resolved 92 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.1
515 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Dollar Tree Contacts

  2. Dollar Tree phone numbers
    +1 (800) 266-8733
    +1 (800) 266-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 3 3 users reported that they have successfully reached Dollar Tree by calling +1 (800) 266-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number 22 22 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (800) 266-8733 phone number
    Orders
    +1 (877) 530-8733
    +1 (877) 530-8733
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 1 1 users reported that they have successfully reached Dollar Tree by calling +1 (877) 530-8733 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number 5 5 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 530-8733 phone number
    Customer Service
    +1 (877) 755-3035
    +1 (877) 755-3035
    Click up if you have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have successfully reached Dollar Tree by calling +1 (877) 755-3035 phone number Click down if you have unsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number 0 0 users reported that they have UNsuccessfully reached Dollar Tree by calling +1 (877) 755-3035 phone number
    Customer Service
    More phone numbers
  3. Dollar Tree emails
  4. Dollar Tree address
    500 Volvo Pkwy, Chesapeake, Kansas, 23320-1604, United States
  5. Dollar Tree social media
  6. Janet
    Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.