Dollar Tree
Reviews and Complaints

7/26/18 we went to get our daughter some stuff for her birthday. the store was a mess, boxes everywhere. when we were shopping an associate rudely bumped into us so she "could get the empty boxes in the back" without even saying excuse me. as we went to pick up a balloon, the store manager told us we had to pick from a stack of pre-blown up balloons. as she stood there smacking her candy obnoxiously in her mouth, i asked why the balloon we got wasn't the one on the wall, she stated that those were 20 years old and we have to take what she has. not te mention there was absolutely no organisation with any product in the entire store. as we finished our transaction, and said in a snide tone, "you're welcome" as she was walking off. disgusting and should not be in any form of customer service store number 410 off of paragon parkway in clyde NC

I was fired recently or i should say forced to quit my job because one of the store managers had a problem with me. When i first started working there a month into working there to be exact i was called into the office to talk about a complaint a customer had with my actions towards her. The day the incident happened i called off. It turns out the store manager that has an issue with me, used my name on the phone and told a customer when she asked for corporates number to "1800 go f*** herself" and hung up the phone. 3 other employees that worked there at the time told me about it and also told me she was bragging about it to the other employees working that shift. I did not file a complaint as i did not want any other problems. But now its to the point that im getting harrassed and blamed for things that did not happen. I get harrassed and talked about on a daily basis between the store manager and another employee, as they do not like me. The store manager shannon shingara forced me to quit my job and then filed an isubordination report. I dont want to work there anymore as i just get harrassed and eyes rolled at me. But for further employees who work there i wouldnt like them getting the same treatment i did. Thank you.

I worked at the dollar tree in cypress tx off 290, manager Maria, my job was to sweep the front entrance and other things as well before the store open, maria sweep the entire store as she was sweeping she swept the trash by my register and tells me to pick it up I felt as though it wasn't for me to pick up when she sweep the trash into one big pile when other employees are sweeping the floor they pick up the trash

I was in store 3074 a few times in the last couple weeks and on 2 separate occasions I witnessed a cashier(heavy set blonde) execute poor behavior. She threw a tantrum like a young child would do and started throwing merchandise. She made a mess and made someone else clean it. This happened 2 different times. Plus her attitude was very unprofessional. She is a very rude and nasty cashier and should not be working customer service. If I was in corporate she would be fired. A few days ago my husband took our granddaughter there and again this cashier was working and very rude. My granddaughter had rang the bell at the checkout to get cashier to come. She didn't so she rang it again. This cashier came storming up to the register ripped the bell away from her and starting yelling at her. Mind you my granddaughter is just a young child. My granddaughter left there in tears. I spend a lot of money in this store but as long as this cashier is still employed there I as well as my family and friends will not be going back there. This cashiers behavior is uncalled for and very unprofessional. It is not acceptable for employees to be throwing terrible twos tantrums and throwing things everywhere and her demeanor is not making your company look good. I know others who have also stopped going there because they have been treated so poorly by her. In my opinion she should not be working there or anywhere with the public

The Dollar Tree in Rialto California I was hired for a janitorial service at the Dollar Tree I clean up the building and the restroom for 2 months and a half I'm complaining about the manager her name is Rebecca last Friday assistant manager name is Liz she got an argument with me I spoke with Rebecca today they call me crazy because I have a disability I am bipolar and depression and ADHD they were making fun of me and harassing me I just want to let you know I'm not a bad person I volunteer for the city the city of Rialto for 4 years I work with senior centers everyday just letting you know also work with the Rialto Police Department as a volunteer just letting you know. I was just mistreated about my disability.

I was in your Rushmore Crossing location at approimately 9:30 a.m. today. As I entered the store past the check outs, there was water on the floor across the first main isle. An employee was stocking the sun glass display. I told her about the water * which she should have seen as it was not 3 feet from her. She stated she would tell the manager. As I was leaving the store, I noticed the water was still there and she was still stocking the sun glasses. This was a very dangerous situation that the employee should have immediately addressed.

This store continues to be dirty nasty and is a disaster. The shelves are constantly empty on a weekly basis. Please have corporate office come and visit this store:

Dollar Tree Clinton, MD
8829 Branch Ave, Clinton, MD 20735

This store is located in Prince George's County, and our county has been named the richest county.

https://www.washingtonpost.com/news/local/wp/2015/01/23/prince-georges-neighborhoods-make-top-10-list-of-richest-black-communities-in-america/?utm_term=.3e1462cd8417

We don't want to take our business elsewhere (to another County), but we will if nothing is done about this store. We've launched a complaint on the NextDoor App about this store. Please do something about it. Thanks

Signed,

Concerned Citizen/Customer

A female named Aaliyah that is working at Dollar Tree on Derek Dr in Lake Charles, LA was giving multiple people including me a problem. The person in front of me was waiting on their change, while she was ringing up my items. The change he was waiting for was $12.08. My total was $3.31, I gave her $3.35, and I also did not receive my change but I left because she was being extremely negative and speaking in vain. She dropped the F bomb several times with a lot of people waiting in line. It was just an unpleasant experience and I don't think she's fit to work at your Dollar Tree.

I was shopping in the Store #5790
4628 W Sahara Ave
Las Vegas, NV [protected], with my girlfriend when one of your employees decided to talk bad about me to the other co-worker in the morning. I shop here and buy things like everyone else, why is it everytime i come to this store I get talked bad about from this female. I don't know her name but she an African American woman with dreads. I don't appreciate this and I am hoping something can be done. This happens quite often, it's today that I am coming forth with this on going issue, please solve this thank you.

Something has to be done this is all the time at this location you cant never purchase anything or find a product cause you have all the merchandise pack up this location is a must to be fix or a must of new staff you even have frozen good not stored in the fridge which can get someone sick if we purchase the item.

Location of the store 1955 1st Avenue
New york, NY 10029
Store # 4915

I went to the dollar tree today to buy school supplies for my little sister. We went to checkout and my mother was in the other end to put the supplies in the bag. The cashier (Cynthia) scanned the supplies and threw them, I figured she would stop once she realized what she was doing because the noise of the supplies hitting the counter was very loud, but she did not stop. I was getting very frustrated because my mother was the one having to grab the supplies to put them in the bag therefore, I took it even more personal, things were being throw at my mother. I did not tell her anything because I did not want to cause a scene. I am very upset and feel that the cashier was being very rude. Then when she gave me my receipt I kindly said thank you, I looked at her and she did not smile nor respond back to me.

The Dollar Tree in Orovlle Ca is under staffed, and incompetent . The current store manager is having one employee with 18 people in line, and no help or support of any kind. Knocking on the management door. asking for help with balloons, he opens and say he is busy, and began to close the door. I said I was encouraged to ask you for assistance, the only clerk has 18 people in her line. He says i cant help you, and closes the door. After waiting 5 mins, I knock again. He opens and says" ill be out in a min." its been 8 min. im still waiting. I ask the clerk to call him out. She does, he comes out yells at her with all of the people in line. I said, I asked her how I can get help with balloons. She called you for assistance, so what are you waiting for? I have a friend in the hospital, so now can you please get me some balloons. He stood there about ready to blow. Stared at me, never said a word for a moment. I said are you just going to stand there. He turned, and walked back toward the office. I said ok. Ill be notifying corp office. The people in line were agreeing, and said the same thing. The poor employee was working hard, as well as the fact there was NO air conditioning. IT is currently over 100 degrees in Oroville Calif. Not even legal. Melted candy etc... this was July 21 2018 Please follow up. I am a reasonable person, a teacher, and community member and leader. I was surprised to find myself on the other end of a non cooperative, rude, manager...please follow up.

7222 towne center drive west chester, ohio.

i placed an order online to be shipped to store. It said it had arrived 7/22/2018 8:43am. I went to the store- which is quite a distance away- to pick up my order on 7/23/2018 2:30pm.

I was greeted by a disgruntled employee, laura. Telling me i needed to come back in a couple of hours. I think i would be less upset if laura was pleasant, and maybe more helpful. Instead she was short and nasty as if it were my fault that the packaged wasn't ready and that i was bothering her. I asked another coworker for the manager and he was so nice and was not shocked by laura's nasty attitude. But the manager was busy and he was of no help. NO resolution besides to come back another time.

I guess you get what you pay for when it comes to customer service. most stores would have been happy to help and found some sort of resolution. maybe to just look for the package, maybe ship to my house. so instead i called and seek assistance on the order. i asked if i could ship to my house their response was "it will come damaged!" so why would i get it from the store packaged and not be damaged? just crazy so i decided it was best to cancel my order and will now take my business elsewhere.

i wish i would have known on july 9th! when i ordered that this was going to be such a disaster. i could have already found a replacement for my even that is in a week.

I am bus rider and travel with my backpack almost everywhere. I keep all of my valuables within this backpack (i.e. wallet, cell phone, laptop, keys...etc.). Today I was coming from the YMCA, and entered the Dollar Tree on Brighton Rd., Pittsburgh, PA 15212 wearing my backpack. I selected a cart, and was on my way down the isle to get 4 three liter bottle of soda when the cashier informed me that I needed to leave my backpack at the front door where it could be stolen. Only 5 feet away from the soda I stated that I am just getting soda and I will be there in a minute. When I arrived at the cash register the cashier said she refused to serve me because I did not leave backpack at the front door where it could be stolen. I called for the store manager, and he also refused to serve me for the same rational. I did not make ignorant statements, use any expletives, or spoke/acted angrily in any way. I then proceeded to attempt to call Dollar Tree Corporate Customer Service, and was placed on hold for about 10 minutes when the Police arrived evidently at the Store Managers request. The Store Manager then requested that I not return store again. In which I reply I would happy to comply.

It is also important to note that I have been loyal Dollar Tree customer for more than two decades. I enjoy a lot of the products that are offered at the various stores in my area. I have never experienced this or any kind issue at any other store including Dollar Tree with regard to wearing my backpack on my back. It is safe to say that on average I enter at least 3 stores a day wearing my backpack, and have never been requested to remove it let alone been refused to be rung up. I will now seek my products elsewhere.

I arrived at the 14070 Halls Ferry location at 7:55. The doors were already locked. I asked the lady if I could come in to make a purchase and I was told that I came too close to closing time. Other customers and I stood by the door as she let other customers out of the store, another customer asked why were they closing before the time and she replied " go to another store" and walked away. I dont appreciate the rudeness that I experienced. I frequently visit dollar tree but after this experience I am considering other options

On July 7/21/18, I was at store # 5946 at 2:42pm. I was checked out by a sales associate by the name of Diamond. She was very rude with a nasty attitude! I said to her that it looked like she wasn't having a good day, (because of her mean facial expression) she said to me, "why is it bothering you?!" Very unacceptable! She needs customer service training! I was very unhappy with my check out experience that day. Hopefully IF I shop at that store again, Diamond will have a more friendly attitude.

Went to the Dollar tree in need of diapers for my little baby girl as this is the closest store before having to travel to others. Arrived at about 9:50 or so pm thinking I could run in really quick and buy what I needed since it was only one thing. I got to the door and it was locked while another customer was inside completing their purchase. I asked one of the employees if I could run in really quick and some older gentleman and that employee began adamantly yelling that they're closed and they're not letting anyone in. Now I'm not sure if closing the store 10 mins before the posted closing time is a normal practice but I wanted to find out so I proceeded to ask for a corporate or managers number that I could have to try and ask about this particular incident. The employee proceeded to tell me "oh you can Google it" and walked off laughing. This type of behavior to a customer in a time of need is absolutely disgusting and I can't imagine this being in line with the company's core values.. Another employee by the name of Linda came to the door to make sure it was locked and I could only identify her name because the other employee in question didn't have their name badge on. This occured in Las Vegas Nevada at the Sahara and nellis location on the same night I'm making this complaint.. There is definitely a great deal of retraining needed for these employees in question. I'm appalled at the lack of compassion and the amount of embarrassment I felt in that situation and I hope no other customers receive that type of service in the future. The store manager definitely needs to be contacted to discuss this particular incident in question because that does not represent the level of great customer service the the Vegas community is known for. Thank you for your time

On July 20, 2018 at 6:06 pm I came to the location at Marlow Heights Shopping Center to pick up a few items. I was politely greeted at the door by the cashier named Adara who had the longest line with only one other cashier working. As I began my shopping I notice all of the floors was covered with dirt and crash, and boxes left in the middle of the al's the store is in very bad condition. Im really disappointed how the lines was so long because it was only to registers open.. something needs to be done really fast..

The last few times I have gone into the Wisconsin rapids dollar tree on 8th street it has been filthy! Unorganized and employees do not greet customers. I saw a bowl of cereal or oatmeal in the isle. Looks like someone placed in isle. The front entrance was really dirty. A lot of the shelves were empty! I like the items in dollar tree but how this store is run is not good. Please talk with the manager and resolve this. I manage a business and I would never present my business in this way.

The store In Amory Ms. is beyond nasty. The store front is so nasty upon entrance. The floors are horrible tile and the carpet wet rug. There is so much stuff setting in the isles it's hard for 2 carts to pass each other. I don't uunderstand a manager letting this happen. The workers are very unfriendly.
This could be a nice store. There is always lots of shoppers and we all have the same issues.
Clean it up!