Dollar Tree
Reviews and Complaints

Dollar Tree Northeast Plaza, Atlanta Georgia, May 14, 2018, 08:07 AM

At 8:02 AM, Monday, May 14, 2018 I pulled on the door of the Dollar Tree and the door was locked and employee (Ericka) came out of the an office and said "Give us one minute" with attitude. As if I was wrong for pulling on the door when the store should have been open for business. There were 3 customers in total waiting outside. At 8:07 AM, Ericka unlocked the door and walked to the register. No apology for their tardiness or a greeting. I approached Ericka and read her name tag and said "Ericka, thank you". Her response to me was " No Good Morning" and repeated to me and her co worker Ericka thank you no Good Morning. She expected a greeting from me and she greeted us with unlocking the door and walking away without an apology. Is this the face of your company? Is this how you want to be represented? I hope not. I do not visit this store every day, every week or every month, but when I do shop in this store the customer service has been phenomenal. This was the first time in the many years I have worked and lived in this area that I have experienced this type of customer service at this store. If I didn't immediately need the item I purchased I would have gone to another store.

I forgot which location but I was in the Vegas area around the airport. This woman christina was so rude. I dont appreciate her tone nor demeanor. Such a terrible experience, this is why I dont like shopping here, just hiring awful people. I love the prices and the quality isn't bad but as a customer I believe I should be treated with respect and not a horrendous attitude like hers.

This is a New Dollar tree that just opened on Ford Rd. And Schaefer in Dearborn Michigan. At first it was Great because Anthony(the mgr of the D.T. down the street was there making everything run smoothly. But now that he's gone back to his reg store the Women that work there don't want to work and it take for ever to get service and even check out. I love my Dollar Tree but I've Never experienced a D.T. where they didn't even want to help you so I Had to Speak My Mind!- Thanks!-Chris in Dearborn Michigan.

The manager is rude and disrespectful. She talked to costumers as if we are dirt. This lady has been seen yelling at her employees calling them [censored]es and wet backs. This is not right. I am a costumer I went into her line she told me I look [censored]y I told her I feel it she then said better take that out of my store. She threw my change on the counter and walked off. As I'm leaving I said that was alittle uncalled for as I leave the store she followed me outside where she then said she would kick my butt. I don't understand what type of business this is but I'm sure mananagers are not supposed to act this way.

On 5/10 at 9:10pm I was in the dollar Tree on Coit Road n Spring Creek. I was hurriedly approach by a team member named Rae Anne in a disrespectful tone, "ma'am I need you to leave the store now" I look in shocked n asked r u talking to me. She responded yes, I need you to please leave, the store closed at 9 o clock n I made the announcement. I responded I just walked in the the store N I didn't know the store was closed and why are you talking to me in that tone. She said the sign on the door we close at 9 my worker was outside collecting carts. I ask is that my fault n she said "that's not my fault either. The story gets worst from there. At the end of the day my customer experience at this dollar tree store was in acceptable by both employees! I was treated without respect and your employee should be ashamed of how she approached and handled the situation! She was attacking me to leave the store!

My husband is currently employed at one of your Michigan locations as the assistant store manager. Since he has been employed here he has been threatened on several occasions, one of them being while he was off the clock. We went into the store to purchase an item and the employee on the clock asked him if he stated that he had a no-call no-show and then continued on to threaten him and tell him to meet him back at the store at close time. This occurred while we were in line and in front of other customers. When informing his store manager no action was taken. I am concerned for my husband and whether or not the work environment that you guys provide is professional as well as safe. I find that to be very concerning. He has been threatened a total of three times since working this job and has only been employed about two months. In my experience in the workforce it has been my understanding that threats and violence is not tolerated in the workplace, and that the individual threatening other individuals are subject to immediate termination.

I went shopping at store number 2550 which is at 39 n lansdowne ave in p.a. I seen some strange things in my life but nothing like this! I witness a guy coming in serving a few employees drugs of some sort! I seen him serve the store manager antwine and the assistant manger tom! Like really..then I looked into it and they don't drug test at all!this store alsohas boxes EVERYWHERE IN THE STORE! but I see why cause they be high smh! And I heard Janet the other store assistant manger gets them robbed every so often! This store needs to be shut down!

At Ridgefield distribution center the office and management are kicking nursing mother's out of the front office. Where they usually pump. To go pump in the restroom because someone from corporate is using the office. The office is designated for the nursing mother's to use their breast pump in to feed there baby. They (office personal) told three women at my work to go pump in a restroom. This is illigial. And morally wrong. This needs to be addressed immidietly. Furthermore John in Order selection, first shifts manager.. is extremely rude and should be terminated. He's told employees sexist comments towards the women employees

The line was very long and I asked the cashier if she could call for assistance. She informed me that she was the only one on the floor. Shortly after the manager (Cheryl) came from the back and called for the next customer. A man at the end of the line got to the line before me and I said exscuse me I'm next. The manager said it doesn't matter he has 1 item. But it did matter because I was next and there were at least 4 more other customers before him. So I started to complain to her about the cashier being very rude as another customer said the same thing. The manager proceeded to interrupt me while I was talking. I asked her not to do that and let me finish my statement. She stopped ringing my items, folded her arms and said let me know when you're done. So I said instead of having an attitude u should just be apologetic and get me out the store. She said I'm not going to service u. I said how can u not continue to ring my items? She said because I'm the manager and I don't have to ring your items because you're talking aggressive. I said I'm talking as aggressive as u are. So I turned to a 3rd cashier that arrived from the back and asked her if she could ring my things. The manager told her no as well. She said I'm sorry if she said I can't then I can't because she's my manager. I asked the manager for corporates number and she said no I'm not giving it to you google it. So I left the store. My cousin was in the car waiting during our interaction so I asked her if she could go back in dollar tree and pay for my items at the counter. My cousin went in and asked if she could pay for the items left at the register. The manager told her no because she was with me. I was outside the entire time. As I'm looking through the window I see the manager Cheryl following my cousin out the store and they were arguing. The manager told my cousin she had protection and started patting her waist. I got a bat out the car and told her I would hit her with it if she touched my cousin. All of this is happening outside of the store. We got into a huge altercation outside the store and an employee came to get the manager. She said she was calling the police. I told her we are out the store why did you follow my cousin outside. I put my baby back in the car and proceeded to leave. She came back out the store with the police on the line and got in front of my car as I was trying to pull out. She was literally off the sidewalk and in the street. I told her she was antagonizing us and I have never been treated as such and she should never come outside the store to fight a customer. I left the parking lot and I called the police as well and filled a complaint. This is unacceptable behavior for any employee. Also I asked her name because I could only see HERYL on her badge. She said her name was Cheryl so I'm not sure if she spells it with a C or S. I would like to hear back from someone promptly on this matter.

I have been in dollar tree two times this week. Both times the cashier situation was really really poor. Your managers don't know who pays the bills. They need to be better trained.

The first incident was when the cashier was a real jerk. She slammed my merchandise down and I took it to another cashier because she was supposed to be off work in 10 minutes and she had no change. Nothing to do with me. I just picked up my merchandise and went away before she exploded.

Today I went again — earlier in the day to avoid the jerk cashier. I found my 4 items and was wanting to pay cash and leave but there were 8 people in line behind one working check out station ahead of me. There were two manager types just standing there. They did nothing to help relieve the back up of customers. One moved small items from shelf to shelf and the other one just wondered around. The customers were lined up to the center of the store isle.

I have fulled out a customer feedback on both situations and there has been no contact with me or no improvement. Other dollar tree stores are run nice and I like to shop there. What is with the store #3017 at 1930 w. Sunset blvd, st. George, utah?

I called Dollar Trees complaint line - The store in Canon City Colorado is the rudest store, I've EVER stepped into. I'm a local retail worker and customer service also require politeness. On 5/9/18 a cashier named Cathy waited on me, after saying hello, I waited for a reply - none was given, I was never addressed. Instead, she said hello to a man standing behind me and continued to speak with him while checking out my few items. After paying for my items with a debit card, she simply handed me my receipt, while still talking around me. Not a hello, a goodbye nor have a good day.

Greetings,
On numerous occasions, the View Park, Windsor Hills, Baldwin Hills ans Ladera Heights have complained to the store manager and staff about the filthy nasty parking lot.
We have decided to spend our money elsewhere, however your store parking lot is a
A major eyesore and health hazard. Please don't come into our community and lower our property values.
Mrs. Cline

5/8/2018 I went into store # 5889 on Mahoning Ave in Youngstown OH to purchase a few things after my son's football practice. I have never been to this location before and I was waited on my by an employee Bianca, while in line my 7 year son was acting like he was lifting the carts and the pop by the front door i did tell him to stop, but the cashier decided to say man he must be a bad kid. When i said he really isn't she said well from where I stand he looks like a bad kid, then I well guess that's you are not his mother. If my son was being bad and rude I would have taken him to the car but he was not nor is it her place to comment like that. I did speak with the acting manager before I left and even with her the cashier tried to say my son was being horrible . It doesn't justify her saying anything even if he was. Just before me she shorted a customer their change. I will never go back there and I will tell every other football mom in the league to not stop at that one anymore.

Cld Dollar Tree located at
16610 So Western Ave., Gardena CA on May 3rd, 2018 and May 8th, 2018, regarding glasses left on counter on May 3, 2018. Spoke with Store Manager Brandi, whom stated no one turn in sunglasses. I inquired about their surveillance cameras and whether they are on the cashier area? She replied yes. I asked if the tape could be played back, she advised no. I asked if law enforcement accompany me could the tape be viewed? She replied, even with law enforcement the tape can only be ran by receiving corporate approval. I asked for corporate info she said she would contact them. Advised, Brandi/Brittany I rather contact Corp myself sense the issue concerning my glasses was of no importance to her and furthermore, the glasses were taken by the customer. There was no other customer behind me when I inadvertently laid my glasses on the counter. Informed her the Glasses are expenses and cost over $400 (Gucci)
I explained the glasses have sentimental value to me. They were a gift from my now deceased mother.

CorporateOffice-
Dollar Tree, Inc
500 Volvo Pkwy
Chesapeake
Virginia
United States - 23320-1604

This is my next attempt as for my 3 calls to the complaint line have not been answered. I'm am mortified at the behavior of the cashier Patricia at the Alvin hwy 6 location. It was unacceptable and unnecessary and quite frankly frightening... The cashier was extremely rude and loud. . She confronted me and my daughter as we were waiting for a manager to return from seeing if she could locate an item at another store... I asked her to simply not speak to me and she began to get louder... Manager returned and sent Patricia on break... I checked out and went to my car... PATRICIA FOLLOWED! walked right next to my window bent down and creepily smiled and waved... Mortified is an understatement! This is an employee of Dollar Tree who actually stalked me to my vehicle... If someone doesn't do something asap about this incident, a web complaint and a few messages on the complaint line is nothing compared to me contacting an attorney and / or the police in regards to this woman!

I visited your store tonight, Tuesday May 8, 2018 in Bainbridge, Georgia. Although it was closing the doors was still unlock, merchandise still outside on the sidewalk and a customer inside the store being checked out ; as I enter the store The manager stated the store was closed - I acknowledged that it was time to closed, but your still open. Your doors not lock and there is someone being checked out, and you still have merchandise outside that have not been brought in to the store. He mumble and said HUH. And turned around and told the cashier not to ring me up; after I heard what he had said I went to the counter and asked her twice did he tell her not to ring me up, she stated yes he said not to ring me up. They were closed . I stated to her that she were still cashing out a Customer and the door wasn't lock and you all still have merchandise out side. I then asked her what time did the store open in the morning. Neither wass sure of the time. I stated to her that the time of opening didn't matter because I doudt I ever come in the store again. I felt a sense of being discriminated againstl: And really thinking about calling my Attorney in the morning.

Of all the retail /Customer Service I have worked and training given, this was the first I have ever experienced in being denied service to an Customer if that customer entered into a store regardless if the store was open or closed. Your managers and staff in Bainbridge surely need training before left unattended in growing enterprise as your company, the Dollar Tree.

I am an employee and a manager who was working but not the manager on duty decided to write me up because i was doing my job. This is not good management something needs to be done now. this particular manager writes up employees because he can. Also the store I work at is always short staffed forcing employees to work past their scheduled shift or do other tasks then what they were told they were going to be doing. If any employee says anything we are told my the manager that writes everybody up that we have to what we are told or get wrote up. I have worked multiple days where i didn't get a break and according to policy every employee is entitled to one fifteen minute break per shift.

Hi - I was in your store today May 7 at around 3:30p.m. (store #2080) and Patricia who was at the check out stand was so unfriendly that it was the cap on the end of what was a bad day.
I went to the store to get some glass globes to make plant terrariums for my colleagues and a few other items that I purchase regularly for my office and home.
There was a woman in front of me of the same demographic as Patricia. Patricia was quite friendly to the customer, making small talk about halloween costume ideas, etc.
I was next in line and I put my basket on the counter. Patricia didn't say hello, rang my purchases with not so much as a word, told me my total and handed me my bags, all in silence.
I try to live my life and spread kindness - I told her to have a great evening. Silence. Her absolute silence was enough that I spent the evening feeling bad, and finally decided to write you.
It shouldn't be that difficult to be greeted or generally spoken to. Listening to someone's life story isn't necessary, but a common hello in a place of business would be nice.
It was a very poor experience and I won't be back.
I understand that my business doesn't affect your bottom line at all, but you should have staff who are pleasant to be around no matter what your personal demographic is.
Kind regards,
Lisa [removed]
[protected]@gmail.com

On Monday, May 7th around 7:00 pm I went to return one unused item (a Birthday sash that is only sold at Dollar Tree) that I had purchased on May 2nd from the Dollar Tree store on Jericho Tpk in Commack, NY. I wanted to return the item, but was told by the cashier that I could only make an exchange, which I was fine with. However, This employee, Rose, who I think is a manager was very rude and refused to let me just exchange the one item. I asked her if Dollar Tree would think it was worth her giving a loyal customer a hard time over $1, and she said she didn't care. I am shocked and disappointed and I do not think you would approve of your employees treating your customers this way.

The store manager I believe to be Sonya is rude and very unprofessional she talks down to her employees and sits on her butt and gets paid. I believe her and the dm has things going on which hey guess that's how you keep a job nowadays. Sarah the cashier is Sonya's roommate how professional to get more hours than the managers and other cashiers got to keep them bills paid for her I guess plus she is very rude to customers I even heard her cuss them and can't stay off the phone while checking out customers. Joni I believe to a asst. manager she tries but is also very lost at her job which who isn't considering who is the trainer Sonya anyone would be cause she can't even do her job. Stacy is another manager I believe and she tries but Sonya constantly puts her down and talks about her and trying anything to get her fired. They also set up their manager Jodie to be fired while the other 2 managers Sonya and Joni was there and they did nothing such a shame that store will suffer cause that was the best one their in my opinion at least she worked she should of been store manager that place would have got cleaned up. Also another cashier Clarissa very much rude and talks way to much of personal issues makes you feel uncomfortable. Dollar tree 5648 is in complete disorder and mess the dm needs to think of his job and quit doing what he is doing and the regional needs to get their butt in there and take control or someone higher needs to come in or there will be no store left. I don't know the rest of the employees but I am concerned for them to to have to work in such a hostile environment.