Dollar Tree
Reviews and Complaints

The cashier Chanel, at the #1794 dollar tree is rude. She did not greet me and seemed to have an attitude as she proceeded to ring me out. I felt unwelcome and appalled. If that is how Dollar Tree employees treat their customers than I most certainly do not intend to shop there ever again. What kind of store would employ such rude and bad mannered employees?

My name is Jesse James Kirkpatrick Store#710 District Manager is Tyler and My Store Manager Is Jim Bakanowicz! The reason why I'm calling is because I asked my store manager to give May 9th off and hes said no because of I need to stock yes I may wont to work but my family comes first that's like my dad having a heart attack or dies would you accept that or let me work? My daughter needs to go to Riley Children's Hospital to get a Sleep Study done and its hard for me to run to Indy, but he sure lets me take my wife to indy for her Bariatric stuff done for medicine and follow ups to days date is 5/4/2018! I'd appreciate it this so much thank you and have a nice day!

I walked in to the dollar tree in south ozone park in queens. Like I do every day I say hello get my things and leave feeling sorry for this employee that is always pleasant she say good morning yes ma'am no ma'am very respectful
But the young manger always seems to talk to this women as if she's a child I even over heard her call the women a [censored] and laugh at it as if it was a joke on another occasion I came in to hear the same manager ask the young man are you dumb get your life together. There is a lot of customers that feel like that manager should not have a job at dollar tree she rude and disrespectful not only to the employees but to customers even when she's on the register I would have to stop coming to this location until the service is improved or this manager is disciplined

Unfortunately I had a negative experience on 5/3/18 at approximately 8:34pm at store # 1239 with office manager, Corrina. Corrina was standing at a register I asked her if they were the only two working she said, "yes." I then asked if she was planning on opening another line because there were approximately 10 people in line waiting to be checked out. Corrina's back was towards me during the entire conversation she did not turn around and acknowledge me she said rudely "hold on I'm doing something." I then asked her for corporates phone number she said "it will be on your receipt" as she walked away. I said I prefer she gave me the phone number in the event I did not want to stand in line for a long duration of time. She then walked over to a different register summonings the next customer to her line. I again asked her for corporates phone number she stated "I'm helping a customer right now." I proceeded to asked the other employee working what her coworkers name was because she did not have on an employee badge. I was told that both employees names were Corrina and they have the same last name. The difference between the two is the Corrina I encountered the incident with is the office manager. I then got in the shortest line which happen to be office manager Corrina's line. When I got up to the register she said, "I'm refusing to help you because you are complaining about me you can go get in her line." I told her I was not complaining about her but I will make a complaint to corporate because of her bad customer service, misuse of power and her rude demeanor. I then went and stood in the other line. I am disappointed in the way she handled this situation I feel she would benefit from more customer service training. In our day and age people have mental health issues and aggressive behavior that could easily affect how they handle a hostile situation such as I encountered with Corrina. Fortunately, I am not that type of person but as a social worker I frequently work with that population. This could have easily escalated into a different scenario. Corrina's poor customer engagement, refusal to provide corporates phone number, refusal to check me out, rude behavior caused me to have a negative shopping experience at Dollar tree. I hope this is addressed so it does not happen to anyone else.

I went into your store on Camp Bowie I was checked out by Rich whom said he was the management but all in all he lied to because he had to call the store manager. I went to make a purchase for a sticker I did not want so I could pay the dollar fee for cash back to loan a friend. I asked Rich of I could pay the dollar fee with cash and pay for the sticker with my debit card. He said yes then took my dollar and applied it to the sticker I did not want. Then told me I had to pay with the card after he already took my cash. He refused to void the transaction and redo. When he called the manager he straight up lied to him. I don't normally shop at that location because I live in Azle and I spend a lot of cash in that store every payday. I am contemplating never going to make another purchase at dollar tree again. Besides y'all dont give cash refund with receipt for items purchased. I will contact the BBB also if this not resolve to my satisfaction

Employee Mary Southern (Colwell) is a dangerous person. She's been fired from multiple businesses for not being able to get along with customers. Fired at CVS Wayne rd/Palmer Westland, MI & McDonalds same area. She defrauded Government by falsely claiming she was disabled. Disability was taken away. She claimed workers comp through multiple employers, last one was at U of M when she worked in cleaning dept. Has a dangerous anger problem. Dr. Jeckel and Mr. Hyde personality. She is currently being investigated by Federal Government for Elder abuse, and I am a witness to it. She assaulted a senior citizen Rosie Sempter at the McDonalds at Wayne Rd. & Palmer, no charges filed because Rosie was afraid of Mary's retaliation. Mary was banned at this McDonalds for over a year. The Mcdonalds manager, also named Mary, can verify this. Several customers will no longer go into this particular dollar tree when they see Mary Southern working there. I walk in, see her, and walk right back out. Mary southern is a wonderful "actor" and can fool anyone. She will use words like "sweetie", "honey". She can break out crying at anytime, and make it very believeable. There was a police report filed against mary southern, because she was driving through this same McDonalds and giving all the customers "the finger". She did this for 3 months until the police were called. Her family as disowned her for her dangerous behavior. Today, May 3, 2018 I informed the manager Fred of this woman's dangerous capabilities. This is at the Dollar Tree on Wayne rd and Glenwood.

I came into the store and Dunnellon on May 2nd I approach to young lady at a register which was African-American I asked her if she was open and she said no sir step over there and the young man will be with you in a moment mean while as I was waiting at the register for the young man to come up and ring me up2 other African American families approached the young lady and she took care of them now I don't know if this is discrimination thing or because I'm an older gentleman but I've been shopping at the Dollar Tree in Dunnellon since the doors open I thought she was a very unprofessional young lady and I hope you take this matter seriously thank you

Not being about to use a buggy without out paying for it makes me not spend as much money. At least have like Aldi store does and reimburse you back the 25 cents when you return the buggy so we can get our items to the car. I have 4 kids and would love to purchase more than a hand full of items and leave. This is in Phenix city, Alabama dollar tree!

There is a relationship going on between one of the managers and employees at this store in Doniphan. I have seen them kissing in the parking lot and are all the time coming and going together! It seems that the nights they work together not much is getting done! I have notice they both seem to be on some kind of drugs. It's sad was one of my favorite stores and now I will only go in the store in the mornings.

I live in Bel Aire Kansas and often frequent the Dollar Tree located at 6505 E 37th St N. Tonight I stopped by to pick up a few balloons for my sons 3rd birthday and had the worst service EVER. There was 1 poor young man running the only register open while 2 other employees chatted in the managers office. 15 customers and 30 min later I left furious. Several customers asked the working manager to come out and assist, including the poor kid manning the register. She claimed to be counting a drawer for 30 min but we could hear her in there talking to the other employee about family issues, taking personal calls on her cell phone and completely avoiding coming out to help. When she finally did she told everyone "SORRY! Had to do the banks" and ignored everyone's complaints. She then had the other employee she was gabbing with call who must have been the store manager and forewarn them about unruly customers and that it wasn't her fault. The amount of disrespect and unprofessionalism they presented has made me never want to shop there again. Not to mention the overall filth of that store! I would have to think that if corporate walked in there they would clean house immediately and shut down to fumigate. Boxes piled everywhere, disorganization and a poor staff is just too bad for our area. Bel Aire is middle to upper class families and there is no excuse for a business to operate like that! I try to shop at the Dollar Tree at 11333 E Kellogg as much as possible because it is clean, the staff is helpful and they present themselves as professionals. the merchandise is also clearly displayed and I spend a great deal of money in there. The 37th street location needs a surprise visit, a makeover and all new staff, with the exception of the young high school kid that was working his tail off today alone and trying his hardest to keep everyone happy. Something has to be done there!

I wrote my complaint on April 30, 2018 about a Dollar Tree manger embarrassing and humiliating me in store #106 on Forest Lane in Dallas, Texas. No one has contacted me in anyway like the manger contacted the police an was falesly accessing me of stealing. Yo resolve anything but I see on my post it says RESOLVED WHEN, WITH WHOM, AND WHERE WAS I WHEN IT HAPPEN. EVERYONE ONE HERE CALL A LAWYER AND SEE WHAT RIGHTS YOU HAVE. DOLLAR TREE DON'T CARE ABOUT THEIR CUSTOMERS. JUST THEIR CUSTOMERS MONEY.. MALINDA HARFIELD APIRL 2 2018

Went into store #412, Jonesboro, Ga, on May 1, 2018. The cashier(which may have been the lead cashier or floor manager) was rudely talking to her customer about her nagging children. After the sale, the cashier went to blow up the balloons as the customer had purchased and told the customer to walk to her to get the balloons because her feet were hurting. While this was going on, I waited in line with the only lane open with four other people waiting to be served, as this same cashier rants about the prior customer needing to control her children and how she was so glad that they left. She went on to entertain another cashier(appears to be doing shift change) causing that cashier to slow the process of logging in to serve customers and decrease the wait in line. A customer asked if they were going to open another register as she witnessed the two cashiers talking nonchalantly, and they both replied with a rude tone and high pitch voice, "NO." Once I finally was served and checked-out I directed my comment to the two off task employees and informed them of their unprofessional behavior and that if service was not render within the next few minutes that they were to be reported. Both ladies responded disrespectfully that they were just changing shifts and how they didn't care what I had to say or who I needed to call.

I was told by the manager at the Dollar Tree that they were hiring the very next week I go in with an application to submit I approached one gentleman and he directed me to go to an office and told me to knock on that door there as I was walking towards the door another employee female she tells me that they do not hire there that I would have to be on unemployment in order to apply for any position at the Dollar Tree I know that can't be right because my neighbor's son who applied for the job was not receiving unemployment he just walked in and his application to the manager and got hired the next day I don't know if me being African-American has anything to do with her but she was a Caucasian lady and I sure do feel that way

It is a shame that at our town dollar tree was closed today with a sign on the door reading closed due to staff shortage
This is due to poor management. I myself with several other people I know have put in applications and were never notified .And i also know in this town there is no shortage of applicants. My email - [protected]@gmail.com. 04/30/2018

went to go shop at your store for some much needed frozen goods. your store had a hand written ugly sign that said "closed no staffing" management. taped to the door. doors locked. tried to call their number for the store. rings busy. what kind of company is this. something needs to be done. we posted they were closed in a group we run. and we had over 65 complaints. so please call one of us and let us know the reason why.
get better staff. and use real signs not just hand written signs
jackie esparza 561 866 o714
store in labelle, florida
Dollar Tree
LaBelle Plaza
Store #5908
81 South Lee Street
LaBelle, FL [protected]
[protected]
Today's Hours: 9:00am - 9:00pm

I went to the Dollar Tree store #106 at 9310 Forest Lane, Dallas TX. 75243 to buy a pair of head phones. The manager I guess was walking around and I stopped and put the headphones down to dig in my bag for the money to pay for them. So when I went to the register he literally ran up to the register and began to stare me down . So I asked him was there a problem . So in turn he replied you can either pay for your idem or I can call the police on you for what you have in your bag. Implying that i was stealing out of your store. So in turn I told him to call the police and asked him for the corporate number to the store. He then took my idem and said I could not pay for the idem and to get out of the store. So I googled a 1-800 number and spoke to someone and they were on the phone as I spoke to the police when they arrived. He also put me on hold before the police came to talk to his superior about the situation. The young man I spoke to told me to come online a file this complaint. I also emptied my bag for the police officer outside to let them see i had nothing in my bag. So I was told for all the embarrassment and humiliation I received that I was banned from your store and now if I go in the parking lot i will be trespassing for not stealing anything out of your store. I feel he had no right to get in front anyone in that store and say what he said and handle in the manner in which he handled me. I called my sister while I was still at the store to contact a lawyer. The company should have trained him better and he should have known what he was talking about before he accused me of anything. I feel he should be sue as well as Dollar Tree for allowing someone like him to work and stand as the face of your company.

Thank you,
Malinda Hatfield
[protected] or [protected]

I am still frozen in disbelief as to what just happened. I cannot believe this is okay in your store. I have NEVER in my entire life been treated so poorly by a store representative as a paying customer. At about 10:30 am April 30th 2018 I was shopping at the dollar tree on 6085 Greenback Ln
Citrus Heights, CA 95621
United States. First of all I felt unwelcomed the moment I walked in. I was not greated by a single store team member. And when I tried to great Diane (our first encounter) she completely ignored me as if though I didn't notice her following me the second I walked in. "Good morning" I say, and am greated with Silence in return... but whatever I tried ignoring her rudeness and concentrated on my shopping list. Midway through shopping my hair started really bothering me so I reached in my bag and took out a mirror and a comb. Before I even had a chance to look up I hear Diane storming at me rudely raising her voice at me accusing me of stealing, practically throwing my belongings and store items I was settled on purchasing fiercely and accusingly out of my cart. Repeating harshly "get out of my store" over and over. I told her several times to check my bag. Did my best trying to explain to her that all I did was take out my mirror and comb. But Diane, your store representative, using her "amazing" customer service skills definitely just kept talking over me rudely interrupting me convincing herself that Im a thief. If Diane is a representative of what dollar tree is all about then there's something really wrong here. And dont be surprised once sales drop due to poor store representatives. Please for Dianes own good have a manager go over "basic customer service for dummys" with her. I think she just needs to be retrained, giving her the title a new employee starts out with and tear all that rude negativity superiority title she feels she has down, and rebuild her as a proper employee from the ground up. Otherwise I feel like theres no hope for Diane. She will run that Dollar tree to the ground single handedly at the rate she's representing your store. Something will eventually have to change about this store. Either Diane will learn some manners, or Dollar tree will start seeing fewer and fewer traffic coming in through those doors. I really hope you take appropriate action regarding Dianes behavior. Because if not, i refuse to allow me my friends or family near a dollar tree everr again. Let alone in. Thank you for taking the time to read this.

I was in Dollar Tree yesterday by Publix on Newberry off of I75. I saw a woman stuff merchandise into a bag. She saw me looking at her and gave me a nasty look. She then proceeded to walk out of the store and ride off in a Publix motorized wheelchair. I alerted the people working up front. They said, there isn't anything they can do. Then several people proceeded to tell me to mind my own business, take care of my own house, mock me and speak very loudly in the store, how I needed to meet one of their friends. No doubt, this Dollar Tree is the "go to steal store"!

I was in a Dollar Tree store today in Lexington, KY at around 2:30 pm and witnessed a very unprofessional and unnerving situation between a Dollar Tree employee and I assume one of the managers. The manager was completely berating the employee, cursing and practically screaming at him. Telling the employee that he was worthless and threatening to fire him. I'm not exactly sure what was going one but it was extremely uncomfortable to witness and I feel like it shouldn't have happened out in front of customers or even at all. I could tell the employee probably felt completely defeated and really terrible about themself . I typically wouldn't complain or contact a store with anything but this has really stuck with me all day and felt that I should inform you of what is going on in one of your stores.

The store was on Maple Leaf Drive, Lexington KY.. I am not sure who the employee was, he was a tall Caucasian male with Brown hair. The manager (I assume) name on his badge was Robert. Please contact me with any further questions.

Thank you,
Leah Lloyd

Visite 4/29/18 el local que está en Jerome ave Bronx ny 10453. La cajera puso 12 artículos dentro de dos bolsa la cual estaban muy pesadas( un galón de Clorox, dos jabones de fregar, un limpiador del baño etc) por lo que le pedí otra bolsa más... ella. Con la peor actitud dice que no! Que mi total son 12 dólares con un menudo... le digo señora voy lejos y pesan mucho se pueden romper; lo cual tomo una que está afuera en donde están los artículos, la señora me llama estupida y tubo el tupé de querer tirarme, de paso viene la manager y me arrebata la bolsa diciéndome que a NADIE SE LE DAN DOS BOLSAS que así están bien los artículos...mi hija de 10 años se asusto por la forma de la señora comenzó a gritar y prengunta que si van a pelear!? Por ese motivo pido mi recibo y digo ok voy a dejar todo porque es demasiado! La manager me dijo no devolvemos dinero y tú tienes tu recibo... le digo claro que no le di 13 dólares y no me a devuelto ni me a dado el recibo por quitarme la bolsa. El punto es que me voy con mis artículos pensando el poder que tienen estas personas o creen tener para tratar o hacer este tipo de cosas? Como es posible que después de esperar por una fila en un local que solo tiene dos cajeras también el servicio termina siendo peor? Por lógica tantos artículos en una bolsa se romperá como a sucedido en otras ocasiones ya que tampoco son bolsa de calidad para proteger los artículos. Esto está de mal en peor las personas están cada día más agresivos y soberbios queriendo arrastrar a otros a su nivel ocasionado problemas iloupara hacer sentir el "poder que creen tener