Dunkin' Donuts
Reviews and Complaints

Jason, you're an idiot, you get treated like crap and do nothing. I was in a dunkin doughnuts yesterday sitting there for 30 minutes, when a pakistani lady comes to me and says no more staying than 20 minutes, when I refused to go, she tried to take away my chair WTF? I didnt give it to her. She said this is my store, my business you are taking place no customer sit down, this no bring me money. Wow. Dunkin doughnuts is a franchise and obviously she didnt give much ### about her customers. It doesnt say anywhere that I have only 20 minutes to stay. Anyway, I called Better Business Bureau and right now in the middle of contacting Dunkin of America or something like that. Oh when I refused to leave, she called the cops that made me leave. I've heard they they get cofee and doughnuts for free from DD and places like 711. I guess they'll kill if needed for a free cofee and a doughnut.

You should have stayed in the drive thru and backed up the line until they got the manager or she gave you her name.

I hate it when people in the food industry don't groom themselves properly.

Rhode Island used to charge 7% sales tax, but if you buy "prepared food" like at DD or a restaurant then the tax is 8%, so $4.31 is the correct cost including tax.

where I live the working age is 15

Some states they can do what they please with working kids.

hold up...Jason wait a minute...whoa I can guarentee at 17 they didnt and I was on my own with my child do not judge!glad Jason knows all...and no they taught me to work for what I got ty...

when they changed the labor laws...My parents had money but they are the type of people that believe in u must work if u want ...needless to say my dad tookme towork with him andmade me work my cloths, make up and all that stuff out...It taught me as an adult to appericate more =]...I can understand her concern though =]

Its not agianst the law towork at age 15 I had a job at subway at 14...as long as they arent oing ne thing dangerous!geez. I can see your concern but it isnt agianst the law..

i have been workin at dunkin donuts for a year now and we used to have a ten minute break but now they are making us sign a paper stateing that we are not to have any more breaks at all no smoking no eatin nothing. when we renavated we had mold on our walls health board said to remove it so they covered it up with wallpaper. we get real busy and i have to stay sometimes for an extra 20 minutes then they dont pay you.two indian girls there get overtime while the rest of us have 20 to 30 hours...but as our manager says its beacause hours were cut. i mean if you look all the complaints from the customers but what nobody relizes is what is actually going on in the store. 4 workers and so busy you cant keep up. no break i dont even get to use the bathroom without being paged back to drivethru on that headset. unfair rules, and the owner a dick

i feel you on that i worked for Dunkin Donuts for a year and just got fired and when i worked there evey two weeks when pay day came up they would only tell some employees they had shortages in the reg and make you pay any where from $50.00 and up and if you did not pay they would not give you ur check i did in for almost a yr then my mgr said i owed money from dec and at this time it was the mid of jan and i refused they finaly fired me and a few days ago they called me in yesterday and tould me to pay and they will give me my check or they will give me my check and sign a complaint aganst me for robbery and ive never stole a thing from them so i left without my check and when to the police staion and told them they tould me to go to small claims i do have a claim going with the laber bored also. ive also been told by some people that go in there asking for me that they are now saying i was fired for steeling money just stay strong and fight it till the end
from NJ

I just left the brockton's Dunkin donuts on North main Street in Brockton at 3:15 I was there for an hour I had a drink in the donut and when I get ready to leave I need to use the restroom due to the fact that I also take a diuretic medication and I wasn't going to make it till the next location I asked them if I could use the bathroom and I was refused and yelled at and I explained the thing and I was cursed at and told he wasn't going to lose his job for letting me do you let me use the bathroom I think Dunkin' donuts customers should think about their choices of where to buy their coffee now I will be taking this to a higher authority

I had a similar experience in lower Manhattan in february. The employee told me "no use of bathroom for customers" even though i explained I would buy something to use it (as I had done earlier that day at a Quiznos). I proceeded to bark at the idiot behind the counter, explaining that NYS law requires usable bathrooms in any venue selling food and drinks. They do have the right to refuse the bathroom to non-customers, but come on. They sell COFFEE and don't let you use their bathroom. Rest assured, if finding a bathroom wasn't top priority at the time, i would have made the employee cry.
I also have no idea if that is a management rule or not, and would like to know. What i do know is i have never had a problem being able to use the (always clean, spacious and nicely decorated) bathroom at my local independant coffee house. Which just makes me hate big corporations even more.

This isn't complaint material. This is like complaining that a store sells Pepsi and doesn't sell Coke or complaining that you can't get a piece of pizza at McDonalds. Thread closed.

this happened all the time at the ONLY 24 hour DD in my area, not just on sunday, but coincidentially i noticed that sunday afternoons, you had better like the plain Dunkin, cuz that's about all they have.

Just had a very rude encounter with the Dunkin’ Donuts MANAGER on Naamans rd. I had ordered a chai latte on their kiosk and some other food. They handed me my food and cleared my order on the board and I got no drink. The whole time the employees were giving my friend and I dirty looks. Finally the drinks came out, which I thanked them for, and was about to leave when I realized it was just a normal latte and not a chai latte. I went back to ask them about it and the MANAGER immediately came out and started yelling at me in front of the entire store saying that I ordered an original and that I have to buy a completely new one if I wanted a chai. Mind you the drinks were completely full. I was very taken aback by him yelling, and told him that I ordered a chai and my friend even backed me up because she was there and saw me press it, but he just yelled even louder. I can understand if I made a mistake but I feel as tho there was no reason for him to yell. He could’ve gone about it a completely different way but he just immediately started yelling. Very rude, everyone there. Probably just gonna stop going to Dunkin cuz every one I’ve gone to they have rude employees.

Just had a very rude employee slam the drive through door shut in my face because i asked for a drink they forgot to hand me! The girl said you drove off and its your fault. She continued to give me a hard time then shut the door. Customer service was horrible! location is at miller road in Lancaster pa. My last visit to this place!

I agree with you. Today i went to a dunkin donuts in linden NJ and let me just say the service was abousolutly TERRIBLE. I can also tell they were just focused on me giving them my money. and when they gave me my change they practically shoved it in my hand! i also think it is rude how the employees talk in their own language because it was pretty ovious they were talking about me. someone should really do something about this for gods sake!

I have gone to DD in Waverly Sq. in Belmont Ma many times but the last 3 0f 4 visits I have left before being served. They understaff the place in the afternoons. This location has the Baskin Robbins in addition to the hot sandwiches etc. The staff is either unaware of the line or doesn't really care. I have not seen a manager or owners around in any of my terrible visits.

They don't understand our language or culture, nor do they wish to. Their children come to work with the women and run all through the store. Cleanliness is not their concern inside or out. When we were there last, only 2 of us there, a child came and asked us to move our car so they could use the parking lot to play ball---we did and never went back. My husband was a 3 or 4 times a day customer--now he goes to McDonalds--and several of his friends he met also changed with him. Coffee is not as good but to be American is worth the sacrifice. Thank you for your consideration.

I live in Southern Virgina, The owner of about 15 stores in the entire state of virginia, is the only person I can speak to: he bought the name and products and has complete say over everything: problem is: he dont know good customer service.
he ony is about making money and treating customers unfairly. Me and him cant speak cause of his actions about 2 years ago, when one of his managers (name robert) chesapeake va store, treated me wrong. yelled and me twice and said I was looking for free food. I have a full time job *32 years and dont need anything for free: my complaint was: the bagel I order was toasted too long, it was hard to bite into. the manager yelled LOUD in front of customers and When I email the owner Mr. Motta, he didnt do nothing himself. I complain over the next year and I lost neighbors over this: they felt I need to move on and Mr Motta brings money into our community. I also spoke wiht Mr Motta about 8 months ago when he opend another store in my neighborhood, he didnt know it was me, I mention about Young guys coming into the store 5am asking for money, (twice) and a sign should be put on the door about that. he said he knew about this and he didnt think a sign would help but he would. 8 months later No sign., I live in a homeless low budget area, This will happen again. The police know but wont do nothing unless Mr. Motta puts sign up. so from 2011- 9/3/2013 Mr. Motta has money money money but he dont care about Me, or others. Or bad products he is selling, I have many stories about bad food and service but as long as he is owner, nothing will be done and Dunkin Donuts cant do nothing cause he owns the name and products. sad but true. But I will keep telling everyone, and I am sure he will hear about it and just maybe he will notice he will lost customers and money. And I do predict one of his store will close very soon. there is very little business at the new store. and most of the time no cars in drive thru and inside store, unless he borrows from his other 19 stores to keep this store open?

I received my first Dunkin Perks "Free Medium size coffee" coupon and decided to use it at a Boston location today. The cashier didn't want to honor the coupon and along with another co-worker tried to convince me that Boston is NOT in Eastern Massachusetts (where the coupon is valid). I don't know if they didn't understand what Eastern meant or they were trying to trick me. They wasted several more minutes with me saying repeatedly that Boston is most definitely in Eastern Massachusetts, until a line started forming and the other customers were backing me up. Only then did I get my Medium coffee.

I agree...I have been trying to find a good dunkin donut ...but all of them seem to hire employees that do speak English but do not understand English...get orders wrong and are not flexible when they have to take a piece of cheese off a sandwich expecially if you bring a doctors note!

I was told that we can't be bothered when we are crowded or anytime for that matter! Who make up this rule?...the Dunkin Donut main office!

Here is my complaint letter to them:

Dunkin Donuts has recently left me extremely unsatisfied for several reasons. I am not one to complain; however, my recent encounters have prompted me to do so. I am an avid drinker of Dunkin Donuts coffee, and I visit a store on a daily basis. Several of my visits have been sub-par due to lack of proper customer service and quality of the product. This letter will include several experiences that have aggravated me enough to take the time to tell you about them. Each of these experiences have occurred at different Dunkin Donuts locations across three states (NY, NJ, and PA).

Last week I ordered an Iced Coffee, and when I took a sip, it was absolutely horrible. It was milky-white, with barely a trace of coffee. When I asked for a new coffee, the employees spoke to each other in a different language and proceeded to pour out some of my Iced Coffee and pour in some hot coffee, making my "new" coffee luke warm and even more disgusting.

In the eyes of the customer, this is horrendous and would lead me to believe that a lot of your customers may decide to visit Starbucks instead of Dunkin Donuts due to Starbucks' commitment to their customers. I recently waited at a Starbucks for a few minutes longer than normal and was presented with a "free coffee" card for my next visit because of their mistake. Dunkin Donuts has NOTHING comparable to this treatment & leaves me with a higher brand loyalty to Starbucks, even though I prefer the taste of Dunkin.

Another example: I recently received a Dunkin Donuts direct mail item listing a .99 cent 16 oz Iced Coffee as well as a .99 cent 16 oz Iced tea with several (probably 20) other coupons listed on the inside of the packet. The .99 cent Iced Coffee & Iced Tea appeared, by the looks of the direct mail piece, to be a PROMOTION-- implying that there was no coupon needed to get the announced price. It claimed all 16 oz drinks of that kind were to be at that price until August 5th with no restrictions listed anywhere on the piece. The inner coupons consisted of .99 cent hot coffees, $1.99 coffee coolattas, etc. When I visited Dunkin Donuts, and ordered my 16oz Iced Coffee, I was charged regular price. When I mentioned the promotion to the employees, they had never heard of it. Since I didn't have the coupon with me, I let it go (even though the direct mail piece DID NOT say to bring in the coupon).

However, the next time I visited Dunkin Donuts, I brought along the piece. Still, the employees were clueless, and I was not given the listed .99 cent price. Though furious, I still paid for my coffee and left. The THIRD time I visited I brought it with me again. This time, I had a larger order (2 iced coffees, a coffee coolata and a regular coffee), and I was using one of the inside coupons. The employee honored my inside coupon for the coffee coolata, but ONCE AGAIN spoke in another language to the other employees and decided that she would not honor the .99 cent price because there was no detachable coupon.

On top of not honoring the promotional price, she REFUSED to give me back my direct mail piece including the 15+ coupons that I still hadn't used. Our interaction was taking place in front of a line of customers, and all of the employees were speaking in a different language to each other and not letting me know what was going on. After about 5 minutes, I said, "never mind" and paid for the coffees FULL PRICE AGAIN. This is absolutely unacceptable. ALL of the experiences I have mentioned have taken place at different locations, making this problem even worse. It is clear that this is not an isolated incident, but a far spread problem with your employees and your customer service training. Regardless of whether the coupon was valid or not, employees should never treat a customer in the way they did in all of my mentioned interactions.

I sincerely hope to hear from you soon as I am sure that I am not alone in feeling this way. Though I enjoy your coffee, your lack of commitment to customers leads me to believe that you do not see them as being anything more than money in the bank, and therefore I will not visit a Dunkin Donuts again, and will encourage others not to either.