eBay
Reviews and Complaints

On 03/26/21 I had ordered three items from three different sellers on eBay. I ordered a portable closet, 3 tier cat cage, and a makeup kit. On 03/28/21 I had placed another order which was an unlocked cell phone a case for the cell phone and a mini-fridge from two different sellers. As I monitor the app and get notifications I received a notification that my make-up kit was shipped out on the same day 03/26/21. On 03/27/21 I get a message from the seller for the portable closet saying that he was going to cancel my order and refund me, because they discovered that the portable closets were very poor quality which was very nice of him. Now I'm still waiting for my 3 tier cat cage to ship a cage that I had paid almost $60 for. The item arrived yesterday 04/01/21 which was not the cage. My son opens the package and it's only the tray the bottom part of the cage but no cage. So I contact the seller and of course the seller ignores me. So I then contacted eBay via chat and explained my situation to the rep the rep looked into it and said it was completly unacceptable the the seller did not provide me with what I had ordered and that the situatuon will be taken care of. After the complaint was filed is when the seller decides to contact me telling me that he's sorry that I'm not happy with there product he can ship me a new on or I just ship the item back for a full refund and pay the cost of shipping or just keep the item and only get 50% of my money back no I don't think so you fausly advertised it clearly showes 16 different pictures of this cage and 2 pictures of the bottom tray by its self so no I want my cage. He doesn't respond once again but claims he refunded me when I clearly said I didn't want a refund I just wanted the item that I paid for. So with that being said he must have not had the item period and was falsely advertising, to begin with, because like I said instead of just shipping my order like I kindly ask for the claims that I was refunded. Now the seller for the mini-fridge I had contacted him with a concern about shipping because other Items I ordered were already shipped and scheduled to be delivered before the estimated delivery date. Now it was already 03/30/21 and I noticed the mini-fridge still wasn't shipped but the estimated delivery date was 04/05/21. So I contacted the seller and kindly asked when will my fridge be shipped out because if it still hasn't been shipped then I don't see how I will get it on 04/05/21. I also told him that I will wait a day or two longer and if still has not shipped I might have to just cancel my order. Once again instead of this seller responding to my message regarding when will my mini-fridge be shipped he just took it upon himself to just cancel my order this is the second time already.

hi i spoke to a helper on chat and i have been banned i understand ive done something you are not happy with and you wont tell me i get it so i accept it but that does not mean i have to be treated like a idiot when i had a order and i needed help with it regardless of the fact my account had been banned or not i have posted the convo

hongkongdelights21:10 PM
HELP
Airalyn21:10 PM
Thank you for reaching eBay Live Help. My name is Ira your customer support from Buy team. May I have your first and last name please?
hongkongdelights21:10 PM
JASON WILLIAMS
hongkongdelights21:10 PM
hi i keep making accounts and im constantly being blocked and i dont know why so i made another then im blocked again
Airalyn21:12 PM
Hi Jason, my apologies but your account is permanently suspended
hongkongdelights21:12 PM
ye but it keeps happening and i dont know why
Airalyn21:13 PM
For security purposes we can't disclose the exact information why your account has been suspended. I assure you that before we came up with this decision, we review the account first. These are the factors that lead us to take the appropriate action on your account. It's sad to see you go, but I believe that this is not the end yet. This is never the end of the road. This is just the beginning. Keep in mind that it's normal for people to fall and through that fall, that's where you learn to rise and succeed.
hongkongdelights21:14 PM
ok if u cant use ebay anymore then fine but i made a order just on
hongkongdelights21:14 PM
08-06834-74378
hongkongdelights21:14 PM
and it got canceled
hongkongdelights21:15 PM
can you issue me the refund as its obviously a scam then
Airalyn21:15 PM
While we understand that you may not agree with our decision to suspend your account, please understand that this decision is final and will not be reversed. I believe I've already clarified our decision regarding your appeal. I'll be now closing this chat session. Bye for now.
Airalyn21:16 PM
Okay for that order
hongkongdelights21:16 PM
what
hongkongdelights21:16 PM
im not on about that
hongkongdelights21:16 PM
you ignoring what im asking
Airalyn21:16 PM
let me send this request to our Suspension Team to process the refund for yoy
hongkongdelights21:16 PM
ok
Airalyn21:16 PM
you*
hongkongdelights21:16 PM
thanks
Airalyn21:16 PM
Sure
Airalyn21:16 PM
Keep safe and have a nice day
hongkongdelights21:16 PM
i dont care if i cant use ebay i just want my refund lol
hongkongdelights21:16 PM
thanks
Airalyn21:17 PM
Sure, bye now
Chat session has ended
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anyways i hope not all of ebay is like this
have a good day
jason

Sold a laptop on eBay. Contacted ebay because the buyer stated item was not as described, though it worked great when it was in my possession. eBay stated that i had to accept return. once item arrived was dead and no longer functioned. contacted eBay for resolution and they stated they could not neglect the buyer and since I accepted the return I was responsible. Now I have a laptop that doesn't even turn on and I'm out near a grand.

Whenever eBay makes a statement you can rest assured that in reality the complete opposite is true.

While eBay has been claiming it is against price gouging, eBay has been engaged in price gouging.

Lets examine one example.

The third largest home improvement chain in America has been offering 8 ounce or 12 ounce bottles of hand sanitizer for $2.99, with a $2.99 rebate. The rebate is mailed to you as a postcard that you then can use to purchase items from the store - effectively a merchandise credit check. Thus, your only cost would be the sales tax, unless you used previous rebates to pay for your purchase in which case there would be no sales tax.

I purchased 100 8 ounce bottles at $299.00 and paid $20.93 in sales tax. I later received a rebate of $299.00 that I can use for future purchases. The net cost was $20.93 + $.10 in lost interest + my time.

I wanted to offer these 100 bottles of hand sanitizer on eBay as a free local pickup as they could not be shipped without a special permit. The price would cover the $20.93 sales tax; $.10 lost interest; eBay fees; PayPal fees on the price of the item and sales tax; and a couple dollars for my labor of picking the items up, filling out the rebate and waiting for someone to pick them up. I make a grand total of $4.70 at a sales price of $29.95 for the whole. This would be a great benefit for any buyers unable to outlay the initial $319.93 for the purchase and wait for the rebate.

I was barred from listing the item on eBay. I was told that the item could not be listed due to price gouging. I was told that eBay was working only with a group of select partners to avoid price gouging.

The next lowest priced hand sanitizer on eBay with free local pickup was at least 4 1/2 times the cost. The lowest with free shipping was nearly 8 times the cost.

eBay customer service gave me the typical copy and paste reply of how they are activity patrolling eBay for price gouging. Another lie as a quick search resulted in thousands of similar products, all of which were engaged in price gouging.

Considering that the third largest home improvement chain has been offering hand sanitizer for free for months clearly indicates eBay and its vendors are engaged in price gouging.

eBay's nudge-nudge wink-wink price gouging is a prime example of why you should believe a single word eBay says.

In the end I went with plan B and donated to a local charity.

I was using ebay normally and they added offers onto my item without asking me. I really don't appreciate them doing this as you specifically have to turn the service off when listing an item. This means they have gone against my specific consent and decided they get to write the rules all on their own. I listed my item the specific price for a good reason and I really don't need ebay's own stupid opinion on how much it should sell for.

I sold a console on Ebay to a treadmill a working piece of equipment. I paid $66.00 to ship the item and after 2 days the seller demanded their money back. I asked for pictures of the box and the console and I did not receive them. Ebay again told me I must issue a refund so I did and I will not do business with them in the future. The company is trash that enables thieves to steal from people by hiding behind their buyer polices. Let them cater to the trash that they are. I am out of my console for $350.00 and $66.00 to ship it to the thief. So that is it for this platform.

I received a notice from a seller that I had filed a complaint against them for an item I bought, their money was taken from their account, they were fined, and they received a negative mark. I filed no such complaint, I received no refund, and have not returned the product. I value my relationship with this seller which has been damaged, and he has suffered harm as well.

Ordered a dvd on Feb24. Item number 193913636213. The expected delivery date was March 4th. Today is March 19 and I have not received the dvd. I contacted the seller twice and he has not responded. Please assist with this matter. Thank you.

beware of ebays new policies for sellers since the mail is moving very slowly and this company although should realize this gives buyers back all their money if they call customer service when mail is moving slow because of covid complications.This is done even though in my case tracking was given and items were said to be moving slower and would be getting to destinations slower. So some inpatient buyers call them they take out money out of your paypal accounts and in my case went into my bank account for funds. When the items get to the buyers and show they were delivered they still do not return your money. On top of that they still charge the seller fees and paypal fees without returning these fees and also give you item defects even though you did your job exactly as you were supposed to.Most often you cant get to them by phone and their email system is scripted and will never help you one bit. If you try to call the numbers in our country in California for a manager or CEO they have not beemn available for years and you can never reach a representative in USA now in years. The USPS takes no responsibility either for this and so USPS gets there money Ebay gets there money, Pay Pal gets there money, the buyers then get there items for free and have no problem not caring or refunding you the money.I have been a member at ebay 19 yrs and not once have heard a good thing from sellers about this company. The only good thing is that everyone knows their name but it is clear they have no care about participating fraud and theft. I hope all that reads this will take your business elsewhere and not be involved with them at all

Back in January (end) I ordered a Nook Glowlight Plus case for a Nook reader for my Mother. Was delivered to my mothers address on Jan. 1. Upon opening, she could see right away this was too small. Tried to mail back for a return($4.30for postage), was returned to sender, wrong address. Instead of mailing again I decided to contact directimports ebay, through the email process. Was contacted right away, then the BS started, wanted pictures, asked if i wouldn't keep this, asked for the size of it. I did all this person asked with no results! All I asked for was a self addressed envelope with postage to send it back for a swap or monies credited back. Oh no, was not going to happen with this vendor. I'm very disappointed in EBAY at this point in time and doubt if ill ever use it again. This the information on the vendor I could find: directimports1899/Wynnewood, PA. rajoh-1918 was email name.

My name is John Tyler - tyler4255 is my Ebay login. I sold a Canon 70-D camera bundle, but the buyer wanted his money back. EBAY debited my Paypal account for $451.00 and returned the Buyer's full refund to him.
They then are sending me an invoice to pay for the item never sold.
In fact, it is still re-listed on EBAY.

Invoice Number- [protected]

Item # [protected] - $42.60 fee for the Camera that EBAY made me refund the Buyer
Item # [protected] - $19.23 for shipping fee that I also refunded to Buyer
Item # [protected] - "Final Value on Shipping" - $2.50

John Tyler
[protected]@johntyler.com
[protected]

Well I never thought I'd see it happen that ebay would actually take a progressive position on such a thing as Dr. Seuss, Books we have all read since their day of arrival in our schools.
But I guess it shouldn't be a surprise that you would side with those who think they have the right to decide who can see, eat, read, admire, produce, invent etc... After all Google & Amazon are doing, right ?
No lets decide that how America was born and how Americans made America is no longer to be proud. Lets erase the history of our nation and let those who have never ever gotten their hands dirty doing real work, Those who have never crossed this country. Served in the military to defend this nation. Those who look at our world and instead of seeing the progress of man himself. they preferer to see the past failures and discrepancies of man instead. They Judge our nation on its growth and independence and miscarriage's of our past as though we have not learned from them. Sadly in part that may be true. but its not exclusive to one race or one nation of people. A society that refuses to accept the difference within their own societies is doomed to fail. You Ebay have just greatly contributed to that pending failure to the greatest nave ever thought of and defended by the greatest of generations, until now. Cancel culture works both ways but that seems to escape many, including you. Who will you cancel next, The sale of the constitution Of The united states ?

I am a new seller (nov 2020)
My account was put on HOLD and Suspension twice for no real reason
Ebay put a sale of funds on hold, while they put my account in suspension and to clear it up
I did as they requested all my id, scanned in proof of license and utility bills. Ebay then reinstated my account within 5 days. However the buyer during that period didn't receive his item and he paid paypal. but during this period ebay put my funds on hold during the process of suspension
The buyer requested a refund and I told him I didn't receive the money and to contact ebay.
Ebay customer service told me to go to the account and refund the buyer and said ebay will correct it.
Instead of correcting the hold of funds, they took the 81.94 directly out of my bank account. I was never paid for the sale and ebay took the money out of my bank account anyway. I have been on many long calls with chat and customer service and emails from [protected]@ebay.com claiming they will correct the matter. Not only did I never receive the money for the sale, ebay has also charged my bank account another 17.85 for fees for the sale! The account is still on suspension and I have not heard back from ebay for 3 weeks, they requested detailed info on the buyer and item #, date of sale etc and I also scanned copies of paypal and my bank account proving I never received the money from the buyer and proved ebay had the funds on HOLD, all the time.
I have yet to hear from ebay to return the money they have taken out of my bank account. Not only is this frustrating, ebay sent me an email today that they are invoicing me for fees for the sale!
Ebay is majorly frustrating for sellers with all their holds on the funds from sales, and now they directly take moneys out of my bank account

I will never buy anything again from your company due to the fact that you are banning Dr. Seuss books. It is an utter disgrace that you are doing this, when you can purchase clear items of hate through your company. Shame on you. For you to bend to the will of a few idiots shows your contempt for the average American citizen. It is also absurd that you have to satisfy a number of characters for a complaint to garner attention. Why have you decided to get involved in social issues? I could see if it were something atrocious, but Dr. Seuss? Dr. Seuss books have taught love, kindness and inclusivity to children for generations. In world with so much hate, why would you attack these beautiful books as if they were something to be feared and hated? What you have chosen to do shows what a hypocritical organization you truly are. I pray you see the error of what you have done and reverse your stance on the removal of these wonderful books. If not, I am sure you will lose huge amounts of patronage.

EBAY Seller trngu7032
I bought a jacket on eBay months ago it took me forever to get it once I got it it was too small they said this is my fault because they had a size chart well their size chart run small apparently because I ordered a size up and it still did not fit the seller will not take any returns or give any refunds so I am out $80 and eBay will not help so they are not honoring their money back guarantee this is a very bad company I would advise anyone out there not to order on eBay but to use Amazon they are fabulous and honor their words

I have been a customer for many years. I have decided to boycott your company. It is a very sad decision in my opinion that you have decide to take certain Dr. Seuss books. I believe this is going to hurt your company more than you are anticipating. I am sorry you have become part of the ridiculous over reaching "Cancel Culture." Bye Bye Ebay!

Sincerely,

Veronica Knott

To whom it may concerns:

I am a buyer from eBay. My ID: tinsptr0

On January/ 18/2021 > I purchased a Cartier watch with amount $1127.07 (over a thousand dollars) but I foud out a watch is fake replica Cartier watch

Item number : 193841297902
ORDER NUMBER: 17-06425-83098
AMOUNT :# $1127.07
SELLER ID# navanathenterprises (562*)

I am very upsad, mad. I tried to leave feedback for this seller with warning all buyer from eBay. But Your system locked me out

* I don't know why Your system don't allowed I GIVE FEEDBACK FOR SELLER >Continues show "errors"
I request EBay investigate & Please protect Your buyer. The fake watch have to remove.
I will report for ic3.gov, consumer report for warning every buyer have carefully when buy on This seller from eBay.
I shipped the watch back to seller on 02/08/2021
Tracking number: RH002710042US
I have alls documents to proof watch is fake, replica watch. Please open attached documents pictures of a watch. Seller still continues bother buyer.
Seller stolen my money,.
I lost my money, I can't let it go like that.

best regards
Tinsptr0

Based in United States, buyersellerbuyerseller has been an eBay member since Jan 14, 2017

This seller listed the item below, which one would think is a real computer graphics card, turns out it is a PICTURE of one. This listing should NEVER have been allowed to be posted under the computer section, if this scammer wants to sell pictures there is a place for that under "EBAY ART"

EVGA GeForce RTX 3080 XC3 ULTRA 10GB GDDR6X Graphics Card See original listing
EVGA-GeForce-RTX-3080-XC3-ULTRA-10GB-GDDR6X-Graphics-Card
Item Sold
Condition:Used
Ended:Feb 28, 2021, 8:20PM
Winning bid:US $1, 125.00
[ 27 bids ]
Shipping:$8.10 Expedited Shipping
Item location:Central, South Carolina, United States
Seller:
buyersellerbuyerseller (4) | Seller's other items

This person listed this item under the "Computers, Parts, GPU" section not under the "EBAY ART" section where it should have been listed if the seller is selling a picture and not electronic parts. I unknowingly bid on and won this item believing I was purchasing a real computer graphics card, only to find out after that I had been scammed. It is not enough for a "seller" to finally tell a potential buyer that the item is not in fact a video card but only a picture buried deep down in the fine print of the item description. I was in the computer parts GPU section for a reason, and that was to purchase a real video card not a picture, if I wanted a picture I would have been in the Art section. This seller is committing fraud, do not try to stand on the detail that "well it did say it was a picture" when that information as you know is buried deep in the listing, and should not have been listed where it was. I have a case for fraud as the item never should have been listed as a computer/electronic device or item anyway. Your idiot service perpetrating fraud and allowing scammers and criminals to defraud actual customers

I did not knowingly intend to purchase a picture of a computer graphics card.
EBAY is allowing fraud to take place on its website.

I ordered this item from seller corrine 21. The item arrived defect. It would not heat or massage right out of the package. I went onto purchase history & used "returns" option to fill out a request for a full refund. I am told by eBay by email that the seller is not obligated to give refund. They advertise a "money back guarantee" on their website. I want my full refund.

I purchased item [protected] on Feb 17 from a seller that listed the item location as Altadena CA . I'm in WA. I chose this seller because Altadena is only 2-3 days shipping to WA. A day after I paid for the item I got FedEx notification that the item would arrive Feb 20.Then I got updated tracking notification that it would ship from New Jersey and a new delivery date of 2-26. It is 2-27 and the Fedex tracking shows it is in Mn. I have complained to EBotched and they in a chat transcript SR-1-[protected] agreed that the seller violated eBay's policies and they have taken corrective action. NOT SO! I have checked on this seller's other listings and he still show the misleading location as Altadena. So Ebay has also mislead me. I may never buy from ebay again because the have lied to me and failed to correct problems with sellers from China that game the system by using item locations in the USA when they ship from China.