eDreams
Reviews and Complaints

I have been dealing with eDreams since May of this year. We had our Lufthansa flight to Italy cancelled due to strikes, and then we cancelled the day before our flight through eDreams, the third party we booked with. Since then, it's been a constant, confusing back-and-forth with them. We were told the airline approved the refund and needed our account information in order to process the refund. Later, we were told by eDreams, "Nevermind, the airline marked you as no-shows." Well, we finally called the airline directly and they told us they see that our flight was cancelled and that we should 100% get a refund issued by eDreams. They also said they had not been contacted by eDreams even ONCE. They basically outted eDreams as being fraudulent and giving us the run around. This is 3K we are talking about, so it's not something my husband and I are willing to let go of. Next, we are getting a lawyer involved to get this settled because we aren't sure what else to do.

I've ordered flight tickets for my family in july 2023 and the day after i've ordered i received an email that my flight to the destination got cancelled.

i've asked for a refund and they promised it will be sent in 10 days however i received only 1/2 of the refund and for 3 months by now they keep delaying it.

All of their support phone numbers don't work + their online support just using the chat bot that after long time agrees to hand it over to an agent which eventually doesn't help neither.

I made a ticket purchase on August 27 from Dar-es-salaam Tanzania to Vancouver Canada. I got the confirmation email and later they sent the flight details. on September 1st 2023 they charged my credit card again for the second time. Both times funds were removed from my bank. I contacted them and they denied charging by account. I printed my bank statement and contacted my bank who confirmed that those charges went through. I will be reporting this to the authorities and escalating this issue as this is THEFT. DO NOT USE THIS COMPANY

I purchased a flight ticket from eDreams via skyscanner. As they are one of skyscanner partner I thought I can rely them. However they are a fraud company trying to cheat people.

I bought my ticket on 1st August and after 1 month they charged my credit card 70 USD without any service or my consent. I had to cancel my 15 years card and spent all of those time just because of this scam company. I don’t understand why skyscanner still keep them as a partner. Stay away from this fraudulent company eDreams.

When forwarded to their website by kayak, they changed the month of travel and refused to refund or allow me to buy insurance. Very rude customer service. Worst travel agency ever. It seems like they use cruel tactics to take you money. I joined the prime membership and they offered to refund me $18 out of $1,2000 for flights I’m not even getting on. You will be very disappointed in every step of the way if you choose to use this website.

Edreams owe my a refund after they cancelled flights from Singapore to Brisbane in April. They still haven’t paid it. Jetstar said that they issued a refund for $93.95 on May 25th Into their Mastercard. edreams are denying receiving it. Booking number. [protected]. They said the airline Jetstar has refunded me but they haven't. I am still owed $93.95.

I booked a flight through Edreams for 1st of July 2023 from Johannesburg to Harare return same day. Morning flight on SAA was fine no issues.

Afternoon flight through Euroairlines was a nightmare as I was stuck at the airport only to find out there was no flight on that day.

I lodged for a refund via Euroairlines to which they instructed me to provide Edreams with a refund waiver code which i did together with my refund. Euroairlines paid Edreams on the 4th of July 2023.

Since then I have been told wait 30days then another 5 days and another 7days and today another 7days cause the refund team are not accessible and the agents are so ill equipped they sell you the same [censored] story over and over.

Hello I made a booking through sky scanner and got directed to https://nl.eDreams.com and paid 251,62 euros to odigeo payment ref [protected]

The transaction went through successfully and I confirmed with my bank and i never got confirmation after payment Amsterdam to ibiza and return HG5679 or even booking reference or anything I spoke to the chat help line and the ai cant find my booking I also have payment references

[protected];46 my name is Karim kaid

Hello I made a booking through sky scanner and got directed to https://nl.eDreams.com and paid 251,62 euros through ideal The transaction went through successfully and I confirmed with my back I never got confirmation after payment or even booking reference or anything I spoke to the chat help line and the ai cant find my booking

This happened 30-08-2023 20:46 I have payment references

eDREAMS BOOKING REFERENCE [protected] AIRLIE REFERENCE NFJSJF,W4CJEL DEPART SYDNEY QF5678 ON 8 NOV 2020

STILL PENDING CLAIM 19 november 2020 still no refund

eDreams booking reference [protected] airline ref 02YNQ9 Perth to Sydney Virgin VA572 26 April 2020 ticket no [protected] and [protected] issued Paid 16 August 2019

Still PENDING

tHESE AMOUNTS HAVE BEEN OUTSTANDIND FOR A UNEXPLAINED TIME WHEN CHECK SITE BOTH SHOW STILL PENDING

I froze a two way ticket from barcelona to kuala lumpur.

Now when im trying to import and pay for the ticket I not able to import the fare into my app and pay for it.

Customer support says that I need to be a prime member which I am.

They also said that I should wait and try later which I did and it does still not work.

Now they saying that they cant see that im logged on into the app but I have it infront of me open.

I have print screens that I cant import the fare

They are providing false Information like if we need to make some changes on our booking we can make it if it is early. I tried to do the same after my Booking. I want to make a small change on my booking in an hour after my booking they asked me to allow 72 Hours to make this change. I waited for 72 Hours and when I try to contact them waiting for hours they raised another request and asked me to wait for 72 Hours again it happens Thrice. The Customer Service Agents are so rude. They just Spend like almost 1 week still no Progress. They will only say please wait we will update you. And even they said that they created incident with Airlines but I contacted the Airlines they said that they didn't get any request from Edreams. Such as scam they wasted almost like 1 week as my Booking date was near I still didn't get any Confirmation. They need to compensate the Flight charges as they made me wait till the last minute and the ticket prices are touching the sky. Such a worst Experience

Dear complaints team,

I would like to file a formal complaint regards to a flight that I book yesterday in your website which was to Barcelona Spain leaving london at 20:30 from London Stansted and arrived in Barcelona at 23:40 pm. My concerns and reasons which lead me to make this complaint is that I was surprised when the payment was made and it came out that my trip was destined for Girona Costa brava, which is not the case because at the time of making the payment I make sure all the details were correct. It is also important to mention that on several occasions the page did not let me proceed with the purchase. I need someone to study my case and give me a solution as soon as possible. I have attached a picture as evidence that I had made a reservation for Barcelona and I was surprised that it is for Girona.

Please do something about this as all I am looking is for a solutions as I don't even want to have this bad experience with Edreams. I am traveling with my family, two adult women and two children, it is too frustrating to have to do these emails when it could have been avoided. I hope to have a response from you very soon and not have to escalate the complaint since I think that is enough with the pictures.

regarding my membership with you edrEams I would like to unsubscribe since I do not want to have another surprise. Thank you!

Sincerely,

Andrea Rivera