Enterprise Rent-A-Car
Reviews and Complaints

FYI, license recovery fee is for the plates on the vehicle and usually is a flat per-rental fee of around $2.00. Most of the remainder of what you list is airport fees. If you don't like them - if they're too expensive - take a cab off-site and rent from a neighborhood location... Cab fare both ways should be less than $100 in most cases.

Are you completely naive or do you really think that you can purchase a service without paying sales taxes! Arena fees, concession fees, and sales tax are all local or state taxes. Why don't you do some research next time so you do not sound uneducated to the masses!

Instead of charging the $1.95 extra a day. I was hit for $800. Instead of helping when the need arose. They grabbed my Honda personal car unexpectedly. AAA tow guy tried and no arrangements were kept.

I'm out both my cars, mobility equipment starting out with my wheelchair. I'm trapped here since my don't work.

I think depriving a disabled senior citizen his mobility equipment, wheelchair cane and walker is beyond despicable!

I have been on the don’t rent for negligence of enterprise that I had an outstanding balance that my insurance company didn’t pay for! So month after they charge my card! And a year later after calling and submitted a complain no one has reach out via email or called me! I never damaged any of the cars I rented I never not paid ya! This is very unprofessional

Am the only person that notices only ppl of different racist besides the land stealers have bad experiences? I’m seeing a trend of complaints and I’ve experienced and have seen it

m72,
We appreciate that you've taken the time to provide your honest feedback.
We'd like the chance to address this with you directly. Please email care@enterprise.com with your contact information, the reservation or rental agreement number, the exact rental office location and any other details so we can research this promptly.
Thank you.
Carol H.

There have been some major scams going on within this company. They have hired a team of investigators that are applying many stringent rental rules they never asked for or needed in the past. I think the changes they are implementing are very harsh and not very accommodating. The agents that are working there are not concerned about getting fired for being rude because they are not there to in reality to rent out cars. If you have to go to that branch again I would bring the cards they want now and your past rental receipts. If you have the option to go elsewhere I most certainly would.

I was discriminated against by the branch manager in Casa Grande AZ “Benjamin Paige” when I complained about another employee who refused to take my Citibank Visa. The employee tried to tell me that it wasn’t connected to a bank account and when I tried to complain to the branch manager I was told that he wasn’t going to rent a car to “someone” like me. Racism in the present day and age doesn’t always wear a white hood.

I watched customers before me renting with no issues and getting paper contracts. The young lady who helped me said she was new while balancing an electronic device and operating the computer. The contract provided was on the device and I was told the contract would be emailed. There was something wrong with the car and was offered another but was told I had to go back to the office to redo the paper work. This time I was given a paper contract. Reading over the initial electronic contract, it indicates that returning a vehicle besides the rental location is prohibited and that they are able to give my personal cc info and demographics to third party agents. The terms and conditions were not visible on the device. I am returning on a day they are not open so apparently I'm being held accountable until for the vehicle until it is checked in. Which may be standard but I don't remember ever having a contract so strict. It also stated that the car would not leave the state rented. Usually covers all of New England. No one I saw received this electronic agreement. I feel I was singled out. Again, not my first time renting but feeling discriminated against.

I have read all these incidents about Enterprise rental car company. They don't only discriminate against blacks, they profile you once you walk into their store. I had an accident and reported it to my insurance company USAA and got approval for a rental car. Since USAA has a contract with enterprise I received my confirmation code and approval to rent a car. The time of the accident was close to there closing time of 6:00 on 9/12/2016. So my wife and I went to the West Saginaw Office in Lansing, Mi. I approached the counter and and gave the representative my licenses and confirmation number. Since USAA does direct pay to enterprise and I have dealt with them on multiple times at another location and had outstanding service each time before. After giving the representive my information he stated that I would need a credit card to rent the car and have $50.00 secured on it to rent the car. I asked why and then the assistant manager spoke up and said it was to cover the gas and any damage. I stated to him that I have had multiple rentals through enterprise under my insurance policy through USAA and have never had to supply a credit card to secure the rental for gas and any damages since USAA has a direct contract with enterprise. The manger then proceeded to tell me that this has been their policy for years and that I did not know what I was talking about. This manager was very rude and talked done to me. I stated to him to show me in writing were it says that and for him to give me the specific year that they incorporated this. He refused to do so and continued with his arrogant behavior. I explained that we just got into the accident and my wife and I were still shaken from the accident and at this time we did not have a credit card on us. I also stated that our vehicle was not safe to drive on the busy road that there location was on. Again he stated we need a credit card to secure the rental, and I told I did not have one, then he said how much cash do you have. I said what. You first told me that I need a credit card, now you say if I got $50 cash you will do it, I told him that I did not have $50.00 on me then he said what do you have. I said are you serious! And then said I was right about this and you just lied to me. He said he did not like my tone of voice and I told him I don't appreciate him lying to me. He said he did not, then I stated to him I am the customer and you are lying to me ask me for cash for this rental and calling me a Lyer. I told him I don't know what type of customer service course you were trained at but you just disrespected a long term customer. At that time the first associate I was dealing with stated that they could wave the 50.00 fee. I said what the heck kind of operation are you people running around hear. You just gave me a run around about this 50 dollar deposit and you can wave it. At that time the manger told the associate that they were not doing it and they were not going to rent me a car because the store is officially closed and I had to leave the store. I was pissed. My wife and I left the store and she could not believe what just happened. So, we left in my damaged hummer and went home. On 9/142016 we went to a different location on East Michigan Ave in Lansing, Mi where I usually get my rental cars from. After giving the assistant Manager me information I could tell that there was something wrong immediately. This individual was very disrespectful to me and my asking us if we called ahead for a reservation. I stated to him we were at the the West Saginaw store and did not have a credit or Debit card so we could not get a car. He I see that you were there two days and that I gave the manager a hard time. I told him I have never had to supply a credit card or debit card when USAA supply's the authorization to rent a car. So, he ignored us for awhile taking phone calls and dealing with them while he started our proses before the calls even came in. Once he did start to assist me he was very disrespectful and short with his conversation and defiantly had an attitude. It was obvious enough that the manager from the first store must of put some kind of a message act reached to my confirmation number. Once we got through most of the rental information he asked for our credit cars. We provide our government direct express card. The assistant manager said we don't take pre loaded cards and I stated to him it was not a pre loaded card. He then said that it was not a bank backed card. At this time he had an attitude and so did I. I stated that you obviously can read since this card is issued through the US Government and also Comerica Bank. Again with a condisending attitude he stated we don't except pre loaded cards and I told him it was not. Then he said we don't except direct express cards. He said he would call his manager, so instead of being professional he left the lobby and went into the office to talk to his regional manager. When he came out he stated his manager said they don't except this cards. I told him to show in there policy were it says they don't. He told me he did not have to. I then asked to speak to his manager. He told she was at lunch and did not want to be bothered but he would take my name and number and she would call me. I told him it was unacceptable and that I wanted them to show me where it states that that card is not usable. He said because it is a none account card. I then asked do you accept active military travel credit cards and he said yes. I told him that they are none account cards also so why do you except those cards. He said that the direct express cards are a non bank account card and because there are two many people with SSI trying to rent our cars and they don't have the funds to pay for them. I said are youn insinuating that I am on SSI. And the another associate stated that those cards are for people who can't get a back account. I told him that we would go to our bank and get our MSU Federal Credit Card. At that time he stared that I could not rent a car from his location because of my attitude. I told him so you are going to refuse renting me a car because I questioned you and asked you to show me in writing where it states that. He just said I am not renting you a car. I told him you don't even know what you just did. I said I am a Medical Retired US Army Major who was injured while serving my country I am a 100% total and perminate disabled veteran through the VA, I collect Social Security Disability SSDI because I am unable to work because I sustained traumatic Brain Injury, broken neck and back and sever concussion, and because I have a direct express card you are labeling me as a loser. And because I questioned your authority you are denying me because of my attitude. Well my attitude is a result of my disability from my TBI and chronic migraine head aches. I got there customer service number and called there disability department and told them what happened at that time another associate said out load I am sick of hearing about you being disabled you said that three times already and if you were a disabled vet/Major your retirement would not be on a direct express card. He then stated that I better watch out my statements because he would report me under the stollen valor law. He then said he was in the infantry and DFAS does not issue retirement pay on direct express I told him and the manager that they could shove there enterprise rental cars up there ###. I then took out my US Army Active Duty retired card my VA sercice connected card on on my licenses where the state of Michigan now Identifys veterans. My wife was so pissed that the lady from enterprise we were talking with was giving her a run around about these three individuals enterprise employees and how they have preconsived opinions of people who receive SSI as being losers and totally discriminate and violate the civil rights of disabled people. At this time we are waiting for Enterprise rental car disability division to email us the forms to do the formal complaint against these three individuals and there supervisor. I have contacted Fox News, CNN, NBC, CBS, ABC news about this issue and as I see this is a systemic issue with Enterprise and its employees on treatment of individuals with disabilities and also how they profile individuals. I don't like to use the race card but as I can see there are a lot of complaints on this site about the treatment of individuals who are black or non white. Well, I am of Native American, African American, and Westeren European. I don't Identify my self as any of these, I AM AN AMERICAN who Served over 18 years in the US Army and was severely injured and was totally discriminated by the employees at enterprise because I was profiled by my disability because I had a direct express card and as one of there associates said only losers have those cards people who can't get a bank account. And then maybe because my facial features are of African American and I have darker skin than a Caucasian. I have also contacted USAA about how Enterprise treats disabled veterans and for them to cancel the contract wit Enterprise. And since I started to write this blog I emailed the Oprah Winfrey show about this situation and they just emailed me with a contact number to get more information. This type of discrimantion towards disabled and racial people needs to stop business that employee these individuals need to eliminate these cancerest individuals from there payroll. Thank you for providing me with this venue to express my situation.

Sincerely,

Craig Lee Hummel
Maj, USA, (Ret)

sorry tried to post that on a different page but it showed up here, disregard the above comment

Somehow I think you are greatly over exaggerating everything. You're telling me you called them and let the phone ring for 45 minutes? I've never heard of someone waiting past 10 rings... the phone rings on average about 15 times per minute, so you let it ring 675 times?

HA. Get out of here.

I went to Enterprise to rent a car through my insurance company. I was accidentally overcharged by $100.00 from the get go. I caught the mistake and called the gentleman that helped refunded my card the difference which a debit card always takes longer for the credit to be issued. I received 3 overdrafts on my account because of this. I had made numerous phone calls and it took the next day to receive a call back. They went in and canceled all charges and credits. I thought that was fair enough but wanted them to okay the overdrafts as well. I went up to the local office where I rented and spoke with a different gentleman that told me that they have done all they were going to do. I called my bank and thankfully they adjusted my account and ate the NSF fees. I got home from work today which was 4 days later with a call from Enterprise wanting to charge me again for the rental. I can not believe after all that they put me through and it took me straightening out the NSF that they would have the nerve to call and ask for any type of payment. Will I ever use them again? ABSOLUTELY NOT come HELL or high water!

Entrprise did the same thing to me. Gabe from the San Antonio location, Tx location, located on Fredericksburg road and Huebner withdrew $122.15 from my checking account without my authorization. I was in an auto accident and my insurance was paying for the rental of thevehicle. as it was they were expecting me to pay $200.00 and did not want to accept my debit card for a deposit of $50.00 in which I was told that it would be returned to me. To top it off, i was still in alot of pain from the accident, and to walk to the van because they did not come to my door of the apartments. It was all a bad nightmare with that company from the beginning.

We also had a very bad experience with Enterprise car rental here in WI. I am warning you do not use a debt card from your bank to pay them. They make you sign your initials on a piece of paper, but don't tell you what it means. I told them we didn't have any money in our checking account because we were both injured in an accident and not working, they said they totally understood... then they started taking 100's $ out of our checking account and now it is at a -2k!
They would call and ask how everything was going and turn around the same day and try to take money out of the account. I told the bank many times not to honor the requests they made because I was going to have the lawyer/insurance make the payment to them...but they don't really care!
Now because of everything that happened we can not use our checking acct/debt cards...they would probably do the same to a charge card...but I can only speak for what happened to us. I really feel like they are a scam. We will NEVER use that company again!

I understand this response may be pretty late since the article was posted in 2008. However, have you placed a complaint with the BBB. I don't understyand how enterprise has received the J.D Power and Associate Award, yet their customer service is horrible.

Enterprise recently did the same thing with me. They gave me a upgrade when I was renting so I was happy that I got a good deal but two days into the trip, the A/C stopped working so I called them trying to exchange the car from a nearby enterprise but it was Sunday and they said that everything was closed. So we cut our trip short and started driving to an enterprise location some 150 miles away from the place we were and 20 miles later the car's engine started heating up. When I called them again, they said that I could not drive that car anymore and it needed to be towed and suddenly they were able to find an enterprise location nearby which was open on Sunday (cheats!). In any case, 2 month later, I get a mail from damage recovery unit that I needed to pay up for the damage which I had done to the car (?). They explained to me that car heating and A/C problem cannot be related (I am not an expert on cars but anyways ...) so I must have done something to damage the car. They said that there is a dent in the grille, which was already there when I had rented the car (its in the rental agreement). Its a 2200 $ bill and when I read the bill closely, I see that they have charged me for A/C repair as well. I have asked my insurance company to deal with them but it seems I will end up paying atleast a part of it even though I did not do anything. ENTERPRISE is a big rental company but I did not know that they are even bigger fraud. There are so many similar incidents on the web. I just wish that I had read these before renting it from them.

Could you please post how the court battle went so that i could use wisdom to fight these guys.

Yes Enterprise did something similar to me as well although it was a small knick in the windshield. While doing the walk around I pointed out a few "small scratches" and the Enterprise employee was like "oh no we're only looking for MAJOR damages" so I was like 'ok... no MAJOR damages on this car, and signed the rental agreement w/o their rip off insurance. When I returned the car, they charged me $50 for the chip in the windshield! And then the next week I get a letter in the mail from Enterprise Damage Recovery Unit asking for my insurance information so they can file a claim, but I already paid the local store $50 for it! Those ###s. I mean ok $50 I don't really care, I am so sorry to hear about your $750 charge. Please let us know how the court battle goes so I can reference it in future conversations with people about how they should never rent from Enterprise again.

March 24, 2009 North Bergen, New Jersey

The EXACT same thing happened when I used enterprise while my car was being repaired.
When I rented the car the agent said I would have to wait for an Oil change/ the car was glossy/wet.
When i returned the car it had a smooth layer of dust on the right passenger side door. The agent came rapidly out of the office (I thought was strange) did NOT TAKE A WALK AROUND WITH ME, and went straight for the Right passenger side of the doorl; took the tip of his finger, made a small smudge and said the car was scratched...like he KNEW EXACTLY that it was there, WITHOUT LOOKING AROUND THE CAR FOR OTHER SCRATCHES.
when he washed the car (only in that area) I could see a whitish area, he stated it was a new scratch > When I told him I didn't do it, it was there he laughed and said there was no "record" of this new scratch. I said "if it was a NEW scratch how come it was as smooth as the rest of the car, that there was no indentation; roughness, irregularities noted ?
He rubbed and area and a piece of a compounding material came off, he didn't say a word? Not only that the scratch color was a grey mix, (the car was black) . He still said he had to file an accident report..I refused to use MY insurance for this.
HE IMPLIED SINCE I DIDN'T USE THEIR INSURANCE I WOULD HAVE TO USE MINE. NO!
HOW MANY OTHER PEOPLE'S INSURANCE WERE CHARGED FOR THIS SAME .. SO CALLED SCRATCH.

I also had a problem with Enterprise Rent-a-car. In July 2008 my family and I were coming back from a vacation and had a wreck. We needed to rent a car and got a Chevy Impala with about 28000 miles. The car was very nice and glossy looking when we rented it. We drove through a rain storm all day on our way back home. The rest of the trip was uneventful and no problems. When I returned the car to a local rent-a-car the next day it was nice and sunny. Well, I noticed that the gloss was gone and when I did the walk-around right there were 2 scrapes on the right bumper near the lights. I didn't see it on the walk-around when we rented but here it was in plain day. I know we did not scrape the vehicle but it appears that we will have to pay for it since I didn't get the coverage. I know it was a chance to take but it shouldn't have been a problem since I did not scrape that car.

My advice to anyone is not to use Enterprise Rent-a-car and if you must then make sure you are covered as they(or someone) seems to be very good at hiding scrapes on these cars. By the way, the Enterprise Rent-a-car was in Mobile, Alabama. I don't know if they were responsible for hiding the scrape but you never know.

On Jan. 8, 2008 I was authorised to rent a car from Enterprise (350 Carriage Circle Hemet, Ca. 92545 tel# [protected]) branch manager Kevin Vandermeulen, while my car was being repaired from an auto accident I had in oct. 2007. From Jan. 8 thru March 31, 2008 I had the rental car. On that date (march 31 2008) Enterprise took the car from me and told me I could not have the car back. I walked til April 14th when I got my car from the auto shop. On March 17, 2008 I paid $500.00 out of my pocket to Enterprise, I paid with my ATM card. I did that so that Enterprise would not have to wait for the insurance company. By the way the insurance company name is: Sedgwick Claims Management Services, Inc. Phone no. [protected] Ext 13904 For Stephanie Natale Claims Examiner. On March 25th Enterprise could not wait for the insurance to pay so Kevin Vandermeulen decided to take $250.00 out of my account, it made me so mad that someone from a large company could do something like that I called the insurance company and they sent me a check for the amount of $751.00. In fact that was supposed to pay for the extra insurance @ $12.00 per day. Enterprise said they refunded my account with $227.77 they never did.
On June 6, 2008 Kevin Vandermeulen took it on his own with out authorization to deduct $250.00 from my account and then another $250.00 in the same day. So on that day he took out a total of $500.00 plus it cost me $33.00 each time for a total of $66.00 a total of $566.00.

No company should have the right to deduct founds from checking accounts, savings account or credit cards or ATM without prior approval.

Neal E Dietz
683 Illinois ave #D211
Beaumont, ca. 92223
[protected]

On seeing a scratch at the airport, Enterprise told me they would notify me of the cost in a couple of days and charge my card. They predicted it may be as much as $300.

That was on November 29th 2007. On that same day, they charged an additional $800 on top of the $400 damage deposit they already had.

It is now 7th March 2008 and they have still not confirmed any costs, charges or anything other than, 'We'll get back to you'.

I have confirmed the vehicle was in use two days later after coming out of the garage so by 2nd December they would have known the costs.

So I have paid interest on $1,200 while they earn interest on $1,200 of my money without any communication since December 20th.

I have regeistered 2 websites to link all the car rental complaint sites and will lead with links to all the complaints to Enterprise and any companies/media that have given them any service awards in the past. I will also be sending some detailed analysis (I'm a Fraud Investigator) of what the total gains to Enterprise would be if they made this mistake with just 0.01% of their clients. Certainly enough for a class action law suit.

Just think, they have not credited my account not it seems several others long after the contract has closed. This means one of two things, they have NO checks and balances to ensure they balance out charges with clients or they know and do not care. We are talking millions of dollars of income.

On Feb 21 my dealership gave me a rental for warrenty work. They handed me a Enterprise Rental vehcile. I did a once look over and noticed only 1 dent. The sales rep for Enterprise suggested I purchase the x tra warrenty. I stated no, becouse if I had a accident I would use my insurance company. The sales rep then replied it is people like you that wish they purchased the warrenty. I then stated to him whatever and took off. The next day when I dropped the vehicle off at the dealership I was told to leave it and then enterprise will come and pick it up. Enterprise didnt pick it up till the following day. That following day I recieved a phone call from a representative stating that there was a pen tip chip in the windshield and I needed to pay $25.00. I told them that there was no damage and that they needed to call my insurance company. 5 days later I just recieved a phone call stating that they needed to replace the whole windshield. I had it with them and told them to do something with themselves. The claim rep told me from enterprise not to worry about becouse GIECO will take care of it. This is ENTERPRISE taking advantage of myself and GIECO. I will be taking this higher and will be notifiing local newspapers and tv channels that do local investigations. this is not the last that they have heard from me. send me a email if you want to be heard. this is ridiculas and maybe I will be getting my attorney involved.

I had Enterprise charge my credit card three months after returning a car loaned through my dealership for warranty work (Ihave a loaner agreement.)

No phone call, email, or any other notification.

It has been over 30 days and I still cannot get the charge reversed even though I have a signed letter from the dealership.

Way to go Enterprise, thanks for charging my credit card for your mistake (invoice was paid by dealership for rental) and then not being in any hurry to fix the error.

I sent an email last night that i hit the mouse by mistake before i was finished. The statement i was trying to make about being a former launch commander is that the man should come before the mission. They should not try to destroy the relationships with their paying customers, and should make amends for the disrespect a customer is showen. Now how will a big corporation handle this mistake?

Had a terrible experience with Enterprise as well. In fact, I am currently being harrased by their claim's representative. I as well dropped off my rental vehicle with an auto-body and was told that Enterprise would pick it up. Later that evening, I received a phonecall stating that there were two new scratches on the car and the person was asking how I intend to pay for them. They have since turned over the 'claim" to their claims representative and I am currently dealing with some dip-stick from the office harrasing me. He has sent me an estimate for $ 450. I have contacted a lawyer and put a cleim through consumers affairs. Best of luck to us all..I am going all the way with this... court if it has to come to this. Wondering if it would help to contact a local newspaper or a news station.

This sould be covered under your car insurance - submit a claim against them - or if you have receipts - take them to small claims court.

But man, if you can afford a Mercedes, then $200 is not what you should be spending on Christmas presents for your family...

We found 2 memory sticks from a digital camera in a car we rented from Enterprise in Anaheim, CA on Jan 3/08. I viewed them and there are photos on them. The employee at enterprise said that there was no way to track down the previous renters of the car. They suggested that we keep the cards delete and use them ourselves. Well, I don't want to delete them or throw them away. If i could find the owner i would gladly return them.

I experienced this same type of situation. I went into Mill Valley CA to renew a contract for the airport. Instead of Mill Valley renewing my contract they Mill Valley office, Wendy Kastner rewrote a new contract so her office could benefit from my rental. She then charged an extra $1, 000 fee to my credit card. To date it has been worse than a circus. They are still holding my $1, 000 and I never agreed to have my contract switched. This office is vile. I never had the experience with the airport. They never thought up bogus charges to apply to my credit card. STAY AWAY FROM THIS ENTERPRISE CAR RENTAL HERE IS THE ADDRESS 35 REED BLVD MILL VALLEY. If you see Wendy Kastner RUN

I recently rented a car from Enterprise in Augusta, Maine. I picked the car up 10/06/2008. I kept the car for a few days and returned it. I was in such a hurry I forgot my tool bag in the back. $200 worth. I called the rental place [protected] the next morning. The tools were not found and the car was in Manchester, N.H. I called Manchester and asked what the procedure was when a car was returned. The man told me that the car was completely gone over with every return - front, back and trunk. So tell me, how did the employees of this very small Augusta location fail to see my tool bag. I am mad at myself for being in such a hurry that I left my tool bag behind, but even more upset that Enterprise would employ such dishonest people. There is no way in hell that those tools were overlooked, especially if someone was doing their job. Maybe they need a better manager at this store! The man who rented me the vehicle was Alec. So beware. If you are renting a car in Augusta, go to Budget. It is conveniently located at the Augusta airport. Prices are the same.

I know for a fact that on 9-11-01, the manager of the Birmingham location DOUBLED and sometimes TRIPLED "one way" rates. There were many planes deverted to Birmingham, because of the events, the airport became packed with paniced travlers just trying to get back home. Budget took advantage of the supply and demand theroy and hit those poor scared people with unbelivably high rates. If you rented from them on this occasion- please be aware that the rate they charged you was much higher than the day before, they are CROOKS.

Glad you are honest...if you REALLY want to see a bunch of crooked car renters, rent from Buget in BirminghamAL or atlanta GA- the same crooked cuban owns both.

what you need to do is contact your credit card company and file a fraud charge against enterprise. they will investigate enterprise

When you sign the rental contract, you have to initial that you either ACCEPT or DECLINE the optional coverage. Check your contract. If you initialled that you accepted the coverages, you're on the hook for it.

I agree with everything everyone i saying because i have just been scammed by enterprise today. I am very disappointed in their service. the car they gave me broke down and had to be replaced only after i lost my temper and insisted vehemently that i needed a car to move around.
Now they are trying to charge me for insurance even though this car was rented for me by the insurance company of the insured who is the other party in the accident. the accident was not my fault and i have a police report. they know this and know that the insurance of the other party had accepted liability but still went ahead to accrue insurance payments even though this was an accident case and are now insisting very very rudely that i should pay this.
i agree that there should be some class action suit so we can all be heard.

My husband was forced to stop in at a branch office last night after being told over the phone our contract was null and void because we have had our rental for over 30 days (mind you be have been paying on time for the rental the entire 30 days). We were never told we would have to rewrite the contract at the end of 30 days. Last night Enterprise charged my husband's debit card $711.11 instead of the weekly $200.00, after they TOOK $150.00 without permission on Saturday, November 29, 2008. Our bank has given us a courtesy credit of the $150.00 but where does this extortion end? We need a car until ours is repaired. Something needs to be done about Enterprise. We did contact the district manager.

Hey Mr. Idiot,

Sign a document and its legally bbinding, sorry dude, better get smart next time before you sign, [censored]!

Ms. Steward, what you've just said is one of the most insanely idiotic things I have ever heard. At no point in your rambling, incoherent response were you even close to anything that could be considered a rational thought. Everyone in this room is now dumber for having listened to it. I award you no points, and may God have mercy on your soul.

I had a nightmarish experience with Enterprise. They falsly imprisoned me, and charge my ATM with outrageous, unaccountable charges. They are rude, and criminal.

One thing that you have to realize when you are renting a vehicle is that you signed a legal document and like any other company Enterprise is in the business to make money not lose money. When you have a claim through your insurance company your policy might allow 25.00 a day what ever vehicle you chose the total charges need to be under the 25.00 anything after that comes directly out of your pocket. Make sure to always ask the agent how much per day will this vehicle cost. Also make sure that you dont exceed the days that your policy allow which is usually 30 days only unless you are the claimant. I am sorry that this happened to you but if you are still having issues please call and speak to someone in the Rental Management Division (Call Back Center).

Mary... first of all... wow. I know some people like to complain, but I've never seen it taken to such detail...

But I digress...

While I agree that Enterprise's claim was a touch over the top, I mean, come on. It's not like Enterprise associates go into the car before you get in it and start messing things up. Obviously the first thing that Enterprise (or any rental car company, for that matter) is going to think is that you did something to mess it up. After all, you WERE the last person in the car.

Enterprise has a pretty extensive legal department, though. I'd call corporate and talk it out with them. but then, it's already been three years and I hope you've taken care of this by now.

ENTERPRISE RENT A CAR SHOULD BE PUT OUT OF BUINESS--THEY HAVE A $400 DENT SCAM ALL OVER THE USA--IT HAPPENED TO ME IN nj..LOOK AT [redacted].COM AND YOU WILL SEE ALL OF THE PEOPLE SCAMMED BY THIS COMPANY.

I call [censored]! If checking in a rental car made you miss your flight you would have missed it anyway. Take some personal resposibility. Don't blame others for yor own failings.

I rented a car for two days (April 16-18) from Enterprise and because I'm 19 years old I was charged an underage drivers fee. The total came out to $467.00. We agreed that I would pay the $67.00 in cash, and the rest would be charged to my credit card. Before I was going to take the car out, I decided to pay for the gas in the car already so that I wouldn't have to worry about refueling it later. So, they charged $15 to my debit card. Imagine my surprise, when this morning, April 22, I wake up to find my DEBIT CARD charged for $400!

These guys are scam artists! Now I'm overdrawn and HOPING they will do the right thing and refund my money!

WHILE MY CAR WAS BEING REPAIRED..THE WARRANTY CO. ALLOWED ME 10 DAYS RENTAL AT $30.00 A DAY...I EXPLAINED THAT I DID NOT WANT TO HAVE TO PAY ANY EXTRA...GIVE ME A CAR FOR NO MORE THAN THE $30.00...THEY NEVER TOLD ME I HAD TO PAY $4.OO A DAY FOR TAXES...IF THEY HAD I WOULD HAVE TOLD THEM TO GIVE ME A CHEAPER CAR SO I WOULDN'T HAVE TO PAY ANYTHING. ALSO THE CAR THEY GAVE ME HAD NOT BEEN CLEANED...IT WAS FILTHY.
I PICKED UP THE CAR 6/9 AT 3:00 P.M ..I RETURNED THE CAR 10 DAYS LATER ON THE 19th EARLY IN THE DAY SO THERE WOULD BE NO EXTRA DAY CHARGE...NOW I GET A BILL FOR $80.64 ...I CALLED THEM AND THEY SAID I KEPT THE CAR 11 DAYS AND EXPLAINED A CALENDER DAY...WHICH I WAS NOT AWARE OF
THE GIRL SAID IT WAS ON THE CONTRACT WHICH I TOLD HER I DIDN'T READ BECAUSE I TRUSTED WHAT SHE TOLD ME.
ALSO SHE OFFERED ME A INSURANCE BY SAING IT'S ONLY $17.00 SHE NEVER SAID IT WAS PER DAY ...SHE LED ME TO BELIEVE THAT IT WAS A ONE TIME FEE...I LEFT AND THOUGHT ABOUT IT AND DECIDED TO GO BACK TO BE SURE IT WASN'T PER DAY...SHE SAID YES IT WAS PER DAY SO I SAID I DO NOT WANT IT...IT WAS TAKEN OFF THE BILL...I TOLD HER THAT SHE SHOULD MAKE IT CLEAR THAT THE INSURANCE IS PER DAY...SHE SAID SHE DID SAY PER DAY...SHE IS A LIAR..WATCH OUT FOR THEIR TRICKS...THEY TRY TO TRICK PEOPLE WITH THEIR BIG WORDS AND LEAVING OUT IMPORTANT INFORMATION SO THEY CAN COLLECT MORE MONEY.

I rented a car from Enterprise in Sacramento, CA on Arden Way b/c my car is in the shop, getting work done on it. Their driver picked me up from the body shop in a red Chevy HHR. Enterprise gave me a Chevy Cobalt, which doesn't even compare ONE BIT to my personal car. I made it clear to the lady, Rachel, that I was not going to be driving that piece of crap car around. She then turns around, and asks me to take the car for now, and bring it back at the end of the day for a larger and different vehicle. She then stated that she'd give me the red HHR that I had been picked up in, but because the car needs "maintenance" before letting it leave their shop. Less than an hour later, I get a call from Enterprise. They said the red HHR was ready for me to pick up. Thinking to myself "wow, I've worked in the car business industry before, and that was some quck maintenance!" Anyhow, the HHR was better than the Cobalt. I get there to pick up the HHR, it's a totally different rep, he takes me outside, does a quick walk around on this HHR, and I was able to point out all the dings, scuffs, and marks on the BODY of the car. I'm 4'11, therefore, I am unable to see the top of this mini SUV. The guy who does this walk around with me doesn't even bother to mention it to me either. I take this car, the next morning, I get up and go to work, I have a flat tire. I put air in it. The next day, same thing happens, and that continues on for the next 5 days that I have this piece of POOP car. I finally call them and asked them to bring a car to me, as I will be at work during their business hours. Their response "I've had two people call off today, I'm short handed bring the car elsewhere b/c :we dont have any car on our lot." (this was at 7:31 am Tuesday morning; they open at 7:30 am how can they possibly already not have any cars for me?) I let it go obviously, it's not worth my time to disagree with these low lives, who work off of commission at Enterprise Rent A Car. I brought the Red HHR to their branch in Roseville, CA, on Sunrise BLVD. I get in, there are two employees sitting there, the guy comes up to help me, while the dumb gal sits in her $7.00 office chair and talks on the company phone with her friends. The guy and I go outside, do our walk around, he thanks me for replenishing the gasoline, asks for the pink carbon copy, they provided me with a week ago. I handed that to the guy. He looks at it, takes me back inside into their dinky little office, prints up this cheapy car thing (that they use so they can mark up all the dings and track the gasoline) on a standard white 8.5x11 in paper. He walks me out the new vehicle they're about to provide me with. We walk up to a WHITE HHR. Same everything, just different colors! I can care less though, at least, I now know I will NEVER purchase a Chevy. We do the walk around, and he sends me away. As I drive away, I see the idiot gal and the guy that just help me, out on the parking lot, looking at the red HHR that I just dropped off. I stopped to let the two cross the lot to get back into their "office." They both crossed and smiled as I drop off. I go to turn on the AC, one of the vent is broken. "Whatever" is what I said. I also, let that go, although it was 100 degrees out that day. 3 days after dropping that red HHR off, I receive a letter in the mail from Enterprises' Damaage something. They stated that I had put a dent on the roof of the car. "WTF" is what I said. For one, the walk around that was done at the first Enterprise, all we looked at was the body, no one mentioned anything about the "roof" of this car! Secondly, when I went to drop off this car over at the other Enterprise, it was not EVER brought to my attention that there had been any kind of damage on this car! And 3rd, I'm 4'11! SERIOUSLY?!?! How could I have possibly even looked at the top of this poopy car and document that crap!?!?!? (well, they figured they can try and scam the short Asian girl I guess!) As of right now, I can't even stand to communicate with idiots from Enterprise anymore! Once my car comes out from the bodyshop, Enterprise will have to pick their crap ar up from that bodyshop! I called my bank today and had them cancel my car b/c of fraudulent charges from Enterprise! NEVER AGAIN WILL I RENT FROM THEM! EFF YOU ENTERPRISE!

I rent from Enterprise fairly often and have always been happy with the cars, the staff at the local Enterprise store and the pricing. I rented over the weekend of July 1st, returning it on the 5th. As always the car was marvelous, the staff friendly and helpful. I was surprised when I returned it though, to be told that my entire deposit of $300.00 had been used and I owed $24.34 more. That was unexpected, as by my calculations no more than $230 to $260 dollars should have been used. Certainly $300.00 as compared to the $167.77 that was on my confirmation of order is a big difference. Please understand that I am not disappointed with the rental and if the charges were correct I have no problem with them, but it seems odd to me.

My wife and I went to the Enterprise branch office in Athens, Ohio where the staff there were not helpful, rude and service was not good. We won't go there for the service again.

My wife and I went to the Enterprise branch office in Athens, Ohio where the staff there were not helpful, rude and service was not good. We won't go there for the service again.
1) On Sept. 13 2010, when my wife whispered with me privately in dialect, the staff was rude and said that she didn't speak the dialect but only English.
2) The staff, when returning our car, told us the company policies that were not told to us when we rent the car. But the staff said that rules are rules and she had to follow up the rules. It was like that they knew the rules, didn't tell customer when renting a car, but charged the customers using the rules when returning the car.
3) we rent the car for 2 weeks. When we returned the car at 7pm of Friday, the office was closed due to weekend and the office would be open at 8am of next Monday morning. When we returned the car, we were told that we were charged with 3 additional days' rental, because of the office closure during weekend, even when a customer returned the car during weekend by slipping the car key to the office box. That's the company's policy. -- for this policy, we didn't complain about the staff though their service was bad.
4) when we asked for talking with the manager, we were given a phone number to call. When we dialed the number, we were told that the phone number is not in use anymore.

The policy was set in such a way that no matter when a customer returns a car during weekend, the customer will be charged by 3 additional days' rental fees, even though the customer didn't drive the car at all. --- this is the Enterprise policy that exploits customer.
A piece of suggestion to other customers: if you have a choice, don't rent car from Enterprise.
Michael

It just happened to my father again. This Enterprise scam is really got on my nerves. Wishing there is some lawsuit to stop these con artists. WILL NEVER RENT A CAR WITH ENTERPRISE. Hope they will go out of business soon.

Enterprise are suckers, they have scammed me by filing a claim that I had damaged their rental car. This car was rented to me as a part of my accident rental by an Insurance company. When I returned the car, they had no employee on the premises to do the walk-around and I had to give the keys back to the receptionist. 15 days later received a call from Insurance company about the "damage". I am absolutely disgusted and will never rent a car with them again, will inform media about their illegal practice & scams. I see thousands of blogs abouth them online about $500 damage scamming.

Enterprise does a good job and provides good customer service. I have dealt with them for a long time and they are always fair.

ENTERPRISE RENT A CAR SCAM as of January 2010:
Enterprise Rent A Car---Florida has apparently entered into a secret deal with SUNPass and the Toll Road Authorities so that Enterprise can now POST CHARGE their customers for alleged Toll violations on "malfunctioning" Transponders that go through toll booths. Enterprise, which is now acting as the Gestapo Road Police, is quick and happy to charge its customers an "Administration Fee" of at least $10.00 per alleged infraction/violation. Enterprise says "we will remove the Post Charges if you can send us proof that your transponder was malfunctioning. Enterprise knows FULL WELL that this would be quite time consuming, and that 90% of the people will not spend the time for a simple $10 or $20 refund. It's a known fact that many of Florida's Toll machines continue to malfunction, as do their transponders. SO, good bye Enterprise, hello their competition ! This change in loyalty will also be directed to all of my employees as well.

I rented a truck from Enterprise in Texas it was checked out before and when I returned it we did have a flat tire. The Employee checked me in and everything was signed off as good. 3 to 4 days later I get a call from Enterprise stating that the tires were all damaged and we had to pay for all new tires around the truck. I said how can you call 3 to 4 days later after it was signed off as good and try to charge me for tires around the vehicle, he said that he could do it and sent me a bill for 526.54 to be paid by me. I am refusing to pay this bill because I did the walk around with them and they did sign off on the contract and neither the Employee or I did'nt see any damage to the tires at that point. I don't understand how they can all of a sudden deceide that the vehicle tires were all damaged when I did have a flat tire upon delivering the vehicle back to them and their Employee did look at the others and never stated to me that they were damaged while I was standing there. They did say not to worry about the flat tire that thats normal wear an tear. Does it take 3 to 4 days later to decide that they were all damaged. I thought that the whole reason that you do a walk around is for each the customer and the employee to agree to the condition of vehicle was acceptable upon the return.

The other thing you could do is take it up with corporate. Call the 800 number and file a complaint.

do you have your copy of the contract? they check the past 3 contracts to determine if that issue has been noted before...