Enterprise Rent-A-Car
Reviews and Complaints

My car was damaged in an accident and my insurance company sent me to Enterprise for the car rental and I was told that 1500 will be covered by the insurance towards the car rental. When I was assigned the car on the first day I specifically asked for no winter tires but the enterprise employee assigned me a car that had winter tires and she told me that because she was unaware about the car already having winter tires I will not be overcharged and also emailed me my receipt with No winter tires cost. I also constantly asked them to inform me a day before when I reach my 1500 limit so that I do not have to pay anything out of my pocket and I will return the car before the 1500 ends.

So I was driving the car for 35 days now when enterprise called me on 8th January saying that this car was being sold and that I will have to pick another car to continue my rental. I went in and asked about my limit and I was told there is still some time. Now on 18th January I got a call from my insurance that my 1500 limit was completed on 17th so I have to return the car back to the rentals. So I called Enterprise to asked about their working hours to return the car and they are telling me that my total bill is $2500 something and I have to pay the remaining when I was never informed by any of the two companies about the day I reached the limit. The insurance says that the limit was reached on 17th but Enterprise says that the limit was reached way before that is how it is $2500 now and they called the insurance company several times but they never responded but I was never informed. Also they charged me for the winter tires that I was told by the employee not to worry about as she was also unaware. I do not know what to do now, both the companies are just ripping me. I also have my credit card submitted to the company for security deposit hold before I return the car.

I rented a Nissan Murano from 302 CONTINENTAL BLVD, MERRIMACK, NH, 03054. It was 2020 vehicle with 50K milage. The car was pretty dirty and had minor scratches. When I asked the agent she said the scratches are minor and less than a dollar bill so nothing to worry. Since they didn't have many choices I agreed to take it. I returned the car a JFK. The agent who received the car asked me where I was headed, the moment he learned that I was headed overseas he started acting weird. I realized he was looking for some money but unfortunately, I had no cash. He hinted I might have to pay for the minor scratches on top of the driver side door, to which I replied they were already present when I rented the car. I took the some pictures and left. After I returned from vacation I found a bunch of flase claim documents from enterprise. They send me some pictures of scartches that were not there when I dropped the car. I emailed back to enterprise that the agent is trying to bring down your business by harassing customers like us. I have evidence of the state in which the car was dropped. Though the amount is very less but no matter what i"ll never pay to cheats like this.

Stop [censored]ing calling me for a contract I’m not connected to, telling ME TO DO YOUR JOB BY CONTACTING THE PERSON WHO HAS THE RENTAL? For you?!?!? What the [censored]? You want me to authorised a payment on a credit card that’s not mine? For a car I didn’t rent? So you can take a break? [censored] you. It happens yesterday and today. Jan 12th at 12 and Jan 13 at 1pm. Stop calling ME. CALL THE PERSON WHO UAS THE TENTAL CONTRACT. STOP ASKOKG ME TO AUTHORISE PAYMENT ON HER CREDIT CARD BECAUSE IT MAKES IT EASIER ON YOU!

When i bring back my car the guys at the desk told me the final price for the rental would be 27 209,55 pesos.we did all the transactions,he give me the card receipt for the 27 209,55 pesos and another one for the refund of the safety deposit.he also give me a sheet where i sign and where he sign saying that would be no extra fee for the damage on the car since the full insurance cover it.after that he tell me he would send me the final bill on my email. When i got home i look at my email the guys didnt send me the final bill and when i was not there he charged me 852,48 cad.

I hit a deer on 9/29/22 I was on my way into NYC. I could not rent a vehicle I had went to 7 different locations and none had any vehicles that were covered by my insurance. On Sept 30, 2022 I rented a vehicle with your branch on 2815 38th Ave Astoria, NY 11101. I waited 3 ½ hours in the branch for a vehicle. I was given the Nissan Maxima. Sam took my partner’s License and said he and I were the only two drivers. I purchased the extra insurance. I was told that medical is not covered should an accident with injury occurred. The staff did not clean the vehicle. Does Enterprise take safety precaution for Covid-19? I was under the assumption Enterprise Employees are to follow a safety point system before allowing a vehicle to be rented out on the road and this car failed. The oil change light was on the next day after I picked up the vehicle. The tires on the vehicle were not safe to be driving on the road. On 10/22/22, I caught a flat tire. I called the Enterprise roadside assistance. AAA was dispatched and the young man put a donut on my car and told me the vehicle was not in condition to drive to swap the vehicle but the nearest Enterprise location was closed. I drove home and called Enterprise again in the morning. On 10/23/22 Enterprise advised me to go to Monroe Mufflers in Norwich NY to get a tire replacement. Tim from Monroe Mufflers on Route 12 in Norwich, NY 13815 immediately called Enterprise and called in an Emergency Swap because the tires were not in condition to be driving. I needed to drive to Syracuse Airport to swap the car at Enterprise Syracuse Airport. I gave the car and was given a Nissan Frontier. My partner and I both gave our licenses to the gentleman in the booth who was overwhelmed by other customers who had damages and catching flights. Him and another female were the only two employees working. I left the airport and went to get something to eat. I was then rear ended by a lunatic. I called Enterprise to explain what happened that nice. I Corresponded with Clarissa and Brittany Rubert both Liability adjusters and Derek Ingordo the Medical adjuster. Derek lied that he did not receive info with in the 30 days of the accident. I been calling since it happened. I have two claim numbers [protected] and [protected].Derek lied saying he sent me a denial letter and that he sent it to my lawyer. He sent after I called my lawyer and he emailed it to her. I received a call on 1/5/2023 to say the case is denied because James was driving when we were rear ended. I would have never been in Syracuse that night if Enterprise didn’t rent me out a defective car with bad tires. I am being denied after I paid extra money for extra insurance. I entitled for an appeal. The receipt of the rental is from 9/30/22 till 11/4/22. There is no separate rental agreement. I paid for insurance and trusted Enterprise to put me in a safe vehicle. I will be reporting this on social media and to the news. My life was placed in danger and I was in an accident because I had to swap out a faulty vehicle. I would have never been there if it wasn’t Enterprise faulty vehicle. I will not accept this decision and seek to find all legal measures possible.

I rented a car on my computer under my account and it has my husband listed as a driver. I wasn't going to be able to drive do to some health issues so my husband gave him is dl and credit card under my rewards program. I just was getting to make another reservation for next year to New York and realized that I didn't have my points on there from last year. So I called customer service and they said because my husband drove it and rented it (I did the reservations on line on my account husband and wife) that I don't get the points. After all these years being a reward member not to mention my husband company I am feeling like I am not as important as a customer so maybe I will check some other companies to see if they care about there customers. Dawn A Goldblatt [protected]

My damaged vehicle was in the shop for repairs I was given a Jetta with scrubbng brakes. It was taking so long for my vehicle to be repaired and the brakes were getting worse we went back into the rental center to see if I could exchange the vehicle for something safer, They did not have anything on that day but requested i return on the following day. this was not acceptable for me I had to work. my work schedule is 7-7:30.

The low pressure light alarmed for the tire pressure I went to the center again and was instructed to take the vehicle to the Firestone Center down the street and they would replace the flat tire I was able to make it to the center before it went completely flat. I was there for almost two hours waiting for the approval to have the tire replaced. It never came because the rental center never called to order in. The person at Firestone stated I would have to return in the AM because he was sure it was not going to be approved tonight. We called the Roadside Assistance number and was told the approval would be sent. Waited an additional 40 minutes no approval. Called again to customer service number was told to take vehicle to another location to see if they could switch it out. Air was placed in the tire, and I proceeded to the airport. At the airport they were able to switch out the vehicle, but it would take an hour for this to happen. This now 8 o'clock or so. This all started around 5 o'clock

I have a 22-month-old and an 8-year-old who are tired and hungry.
When we finally get the second vehicle the attendant stated you all barely made it look at the car. The car now had 2 flat tires on the passenger side and not even drivable. It we had been on the expressway her in Atlanta in the dark with my babies with 2 flat tires who knows what could have happened because we barely made it to the airport and the people at Firestone did not even see the second tire.

I went to the initial rental center on Jonesboro Rd in Union City and they did not understand my frustration after being sent on a dark expressway and not knowing that the repairs were not authorized because no one cared even to call. I requested the manager, but I was not given the opportunity to speak with him the gave me a card with the name Jarius Leavy on it. I to took photos of the vehicle to show him how the vehicle looked with two flat tires.

This is a complaint about Enterprise employee Dounya. at Enterprise, 918B, Ocean St, Santa Cruz, CA for her abusive, insulting. public behavior toward me on 1/3/2023.

I am undergoing chemo for multiple myeloma & am under strict Dr.’s orders for bed rest. On Jan 3, 2023 I sent my housemate w/ my driver’s license & credit card to pick up the car I reserved (res #Y4PDKQ) while my car was having repairs. Dounya, after being fully informed of my medical condition, - refused to let my housemate pick up the car under any circumstances, insisting that I defy Dr.’s orders & pick up the car in person.

With much pain & effort, I got dressed and was driven to Enterprise, where Dounya refused to speak w/ me directly, addressing all her comments to my male housemate, despite repeatedly being asked to speak directly to me since I was renting the car & could not hear her otherwise.

She eventually rented me a car saying I should wait 5 min to get it. After waiting approx 15 miin & seeing later arrivals get their cars, I asked her how much longer it was likely to be before I got my rental. I asked the Q in a normal, polite voice while sitting in a chair approx 15’ from her (since it is difficult for me to walk) and the room was filled w/ Enterprise customers.

In a very loud angry yelling voice that was easily heard by everyone in the room, Dounya told me to stop asking her questions (this was my first ask), that I was very rude not to just quietly wait my turn and that I should wait outside if I couldn’t keep quiet and stop bothering her. Her tirade was so outrageous and publicly humiliating that the customer sitting next to me asked me if I was OK and if there was anything he could to help me. Three or four other customers also expressed their concern to me. I chose to wait outside in the rainy weather for my rental car.

Dounya clearly does not have the self-control or temperament for customer service work.

Lisa Stevenson [protected]@gmail.com

[protected], 519 Washingyon Street, Santa Cruz, CA 95060.

I am writing to express my disdain for the customer service I received at the 7747 University City Blvd. Charlotte, NC 28213-location. My claims adjuster with my insurance company made this reservation on my behalf after the unfortunate incident of having my car stolen. I have been in extreme distress over this occurrence as I watched the person that stole my vehicle drive away and then attempt to run me over as I tried to stop them. I was grateful that I had rental car coverage on my policy and once I was advised the reservation was in place, I quickly reached out to the direct location to schedule a pick-up for someone with the Enterprise staff to come get me from work. The local number never rang through to someone at that location. I kept getting a message advising that all circuits were busy. I called the general customer service number and was able to schedule the pick-up for 3 pm yesterday ([protected]-confirmation#). Due to the phone issues, I was never able to get through to anyone at that location, therefore, no one came to pick me up at the requested time nor notify me that the pick-up would not take place. I expressed my dissatisfaction to the agent that assisted me once I got a ride to retrieve my rental but this is highly unacceptable and extremely disappointing. I've done business with Enterprise on several occasions and this is by far the most upsetting experience.

On Sept 20, 2022, , I rented a Toyota Corolla out of Montrose Colorado with the rental number as [protected].

The car was returned September 28 at the Montrose airport in excellent condition. The keys were turned in although there was no employee there to check the car status. Three weeks later I received a damage claim from enterprise and eventually pictures of damage that would never go unnoticed and a bill for over $3000. The pictures had no license plate number on them or any identifying details that would tell me this was my car.

Because no one was there to examine the car, enterprise decided to scam me although I am a gold member. I have tried contacting [protected]@enterprise and until today they have ignored my email. I am not responsible for these charges and if this is taken any further, Without resolution, I will continue to notify everyone of this Enterprise scam

RENTERS BEWARE.

I rented a car for approximately two months in May/June of 2022.

When I returned the car, there was a discussion about bullet hole in the soft part of the frame of the car. There was no exit from this area, and I explained that this could not occur during my rental. The rest of the car was inspected by Enterprise, with the car being fine and that was the end of things.

Fast forward six months later, in December I receive a notice of claim in the mail from enterprise for damage amounting over $9000 to almost the entire car, they sent photographs of a car appearing to have been in some sort of minor accident. To this day I am unsure if it is even the car that I had rented. There was no damage to the car save where a bullet hole had been pointed out, which interestingly had not made its way into this claim. When the car was returned, there was no notes about any other damage, the car was returned in the condition it was received, and I have witnesses that will testify to this fact. In reviewing other complaints online, I note that making fraudulent claims about to damage to cars seems to not be an uncommon practice of Enterprise. The fact that they would make a claim six months later, which I am sure calls into question spoilation of evidence, the fact that they would completely fabricate this claim truly boggles my mind.

To add insult to injury I responded to their claim via certified letter and it received and signed for by Enterprise. Shortly thereafter, I received a letter dated after they had signed for my response, stating that I had not responded to their claim and then I had 10 days to do so or this would go to collections.

I’m completely disgusted and dispute any and all of these allegations.

If anyone is looking to rent from enterprise, moving forward, I would seriously reconsider.

* December 24- I was on a trip with my mom and 3 children. The car wouldn’t start.

•830am I contacted enterprise roadside assistance.

• 1042 received a text that someone would arrive in 42 minutes

• 1114service company arrives and attempts to jump the battery unsuccessfully and leaves telling me I will need it towed and will need to start a new service request

•1128 spoke with roadside assistance from enterprise, agent stated they arranged for another company to come tow the vehicle and then the rental at the airport location

Would pick us up and provide a new rental vehicle

•1149recieve text that my service rep was completely

•1149 spoke with another representative from enterprise who assured me they were searching for a tow but had no reservation for me to get another vehicle and the only way I could be picked up to get that vehicle is if I made arrangements with the local branch directly. (Btw: I had been calling that branch for an hour to confirm but no one would pick up)

•1152 I the.n received a text saying they were searching for the best option

•1:39 called to check status and told the estimated arrival time for the service was 215pm

•2pm Thank goodness I decided to find a ride to pick us up so I call a family member 3 hours away to come get us

•346 pm I call the roadside assistance back. This time I’m told they do not have a provider to help but we’re working on it. I explain that I have contacted a ride but need to leave the vehicle in the parking lot. The representative on the phone tells me to lock the vehicle and take the keys. I explained that I leave 3 hours away and could leave the keys at the desk of the hotel for the service member. I was told to take the keys. I lock the vehicle and take the keys.

•5:30 pm I leave the vehicle and head home with my ride

•12/25 7:42 am- receive a Text that there is no one available to help and to call 911 to get assistance. I of course did not do this as I did not want to take emergency crews away from actual emergencies.

•12/26- nothing from enterprise and all local beaches are closed

•12/27 my husband calls roadside assistance and the local branch. He is told someone will be in touch

•12/28- I receive a phone call from enterprise that they have someone to tow the vehicle but it will be towed to Buffalo which is 99 miles away and this will be charged to my account

• 12/29 receive text that my request was closed. My husband calls the local branch who tells us to use our personal roadside assistance to tow the vehicle to a location 2 miles away and then we can get another rental. Progressive puts a 130.99 hold on my account to pay for the tow.

Several hours and phone calls later the tow company refuses to pick up the vehicle because it is locked and can’t be put in neutral. We the call local office who states they will attempt to find another company to tow the vehicle. I also call enterprise to reach a corporate customer complaint line but am told there isn’t any.

I also call progressive to cancel the service .

•1:00 pm my husband speaks to the local branch who states they will try to find another tow company

1:32 we receive a call that the tow company will pick up the vehicle in the next two hours and will reach out to the branch of enterprise.

So this has been an ordeal and has taken multiple hours of Frustrating phone calls. Luckily we were in a safe location when this happened or we could have been one of the many causalities that occurred due to the brutal weather. I am also upset that due to the instructions I received, the process was harder and I kept getting incorrect information which made everything harder. Finally I have been billed for these days that I haven’t had a vehicle and for the service such a a the battery jump and the tow.

The only person who actually worked on this with us is Alyssa the manager form the Johnstown office. It should not have taken 6 days and my time to fix a problem that I didn’t create. Nor should it cost me anything.

I want to make a formal complaint to the supervisor for having been a victim of unprofessional mistreatment on the part of the supervisor, leaving me waiting several hours for a car reserved weeks before. I want to report the mistreatment on the part of that supervisor in which they gave me the damaged car without gasoline, they also left me waiting for hours in the office and they did not give me any option to rent another car. The serious comments that the supervisor made against me and at the moment I have not been able to satisfactorily resolve this complaint. I have already a complaint number which is 4102228. My phone number is [protected] and [protected]. At this time I haven't received any response or resolution of this particular complaint. I'm a gold member and a corporate membership. I'm requesting to elevate my complaint. If you need more information, please contact me. Best regards, Sandra Polanco

my name is Pablo G Tomala ( phone # [protected] ) and I rented a car from your West Valley Utah location ( 1925 W 3500 S ) . My wife had a car accident while driving you vehicle and resulted in a total lost that my insurance Geico paid leaving a $500 deductible that I refused to pay till your thieves employees returned my watch ( cost $1500 ) and my apple IPhone ( total cost $1200 ) .

They never returned my property however they deducted the $500 from my VISA debit card without my authorization.

Kindly contact me or I will pursue legal action against your company

Thanks

Pablo G Tomala

I could not get the driver door open and had to enter through back and climb over consol to drive truck down to Enterprise location in Bellingham, Wa. I wanted to change truck rentals the F150 was not handling well in weather conditions. I pulled up and called them on phone to get assistance, the door was still shut, would not open….. I got help from female, she came out, and then the driver door opened, I said to her it must of been frozen…. and wanted to change trucks due to tires being slick. She was curt and just walked me inside and passed me to manager. Miguel led me back outside and measured the left front tire. I asked “Miguel” about the tires being worn and barely legal. He disagreed and sarcastically said tires were fine, again, he checked left front only. This was the manager. I said that the truck was slipping and squirrely. I asked if he could find another truck for me in the next day. He declined. After I left and went to work in Bellevue, Wa 85 miles South. R route to work, I get a voice message saying my card on file was declined and to return truck immediately. I was stunned, I asked them to run again. They tried authorizing the second week of use at a higher amount than what ZI was told. They authorized 205 the first week and then 288 the next week which declined. 250 was limit left on card and one call to me could of gotten that limit raised, or I could of presented a nother card anyhow, I was halfway down I-5 and couldn’t miss work and continued to work, driving with snow getting heavy. Anyhow, I then received two texts the last one in threatening nature of notifying risk dept and report the truck stolen. I was floored and humiliated by this communication. I’ve been an Enterprise customer since 1987. A loyal one at that. I am to return the truck in the morning after my shift and some sleep. I still need to rent the truck for a few more weeks, my truck was totaled in accident last weekend. I’m dealing with that loss. Anyhow, I have to rent in the next county now as I was humiliated by your staff in Bellingham, Wa. I will not step foot inside that office

I have been dealing with your Damaged recovery Dept specifically Vanessa Perez and Anne Garvey. They have been jerking me around for over a week. They keep telling me an appraiser will contact me and it does not happen. I have a written statement from your appraisal company stating they told Vanessa immediately they had no one available and she still insisted on making we wait a week.

She clearly is in over her head and my vehicle is still not appraised or FIX! I have called Browne University who was the renter of your vehicle and filed a complaint regarding the dismissal of this incident

My next move is to go to the press and make sure I post online what a fraud your company is and how you are refusing to fix my vehicle.

I have every conversation with your company recorded and Statements from SCA your appraisal company who has no apparaisers.

Keep messing with me and I will file a civil suit for damages, pain and suffering and lost wages.

Note* staff was pleasant and I do not hold them responsible for their corporate office failing for their employees and customers.

I called on 9/28/22 to reserve a full size sedan for 4 gentleman for a business trip 2 weeks out. 3 of these men are at least 6' tall and 2 over 250#s. When they arrived, 10/11/22 they were told their car had not been returned and were given, get this! A tiny 4 door mirage. Picture 4 large grown men squeezed into this tiny car for 2 hours one way. I will admit they arrived an hour before set pick up time (4/5pm). They were told to call back and they would see if anything larger came in. They waited to leave as long as they could, I called numerous times around 5 and no answer. They made the trek uncomfortably so we opted not to rent the next trip but pay their expenses for person vehicle. If I had called the day before to reserve, I would still expect the vehicle I had reserved to be available. My son had rented earlier in the year and had a disappointing experience not getting his vehicle hours past when he requested and had him traveling late. What is up with what is suppose to be your business? Put a sign out front that says, "first come, first serve."

Hi my name is Bennie Mitchell. I'm a 55 year old disabled veteran! I place my reservation for a full size truck rental on 11/16/2022 to be rented on 11/21/2022 until 11/26/2022 return. So when I got there I went to the counter and we exchange hellos. After he had finished with his customer I was next in line so I said I'm here for the full size truck rental! he says to me that they had one but the customer decided to keep it for another day! So I left and went back home! So about 3:00pm until 3:35pm we called and called and called! No answer just the customer service number! At 4pm we decided to go back to enterprise office located in Georgetown, SC. So when we got back to the office! they say to me sorry but all we have is a small GMC Colorado which by way it wouldn't have done the job! We left upset and disappointed that we couldn't leave when we want to! Ok, the next day I get a call! Truck is ready! We jump in the car and get back to the Georgetown enterprise and yes we have you a truck but it will be here in an couple of hours! Now I'm pissed! So my family ask me to step away for a minute. After cooling off I was ok then to have to go and deal with the price "oh my god"! enterprise quoted and sent me and email of the reservation! How do you causing me so much hardship and grief! you see if the truck was there on Monday I would have had 3 adult drivers and my son. I wasn't made aware of any discounts! you think it was over there! Right! No gas, under clothes under back seat and piss poor customer service! would like too talk [protected].

On 12/08/2022 I return the enterprise car and was told damages were found near the passenger side hood of the car. On the pickup day of the vehicle 11/30/22, it was raining and a lot of rain was on the vehicle. The enterprise contact person's first name was Sam. He did his walk around the vehicle. Later that same day when I arrive home and the water on the car was cleared is when I noticed the damage. I called to report the incident but no one answered my call that day.

Bottom line, I DID NOT CAUSE THIS DAMAGE PERIOD. After expressing my strong disagreement with the manager. I was told an incident report would be filed because of the damages. Sam and the manager stated the car had some damages to the front bumper and some small dens but not to the passenger side hood area.

I'm disappointed with this company's employees to charge me for something I didn't do. I would appreciate it if someone would contact me ASAP to resolve this matter. Please call me ...[protected]