Enterprise Rent-A-Car
Reviews and Complaints

I recently booked and paid for a van for Saturday/Sunday 25/26th February, to use for equipment transfer to a pre booked Wedding Fayre. The sum of £200 was taken, but on the day we were told a van was not available. The booking was made and a van was available at the time and payment was taken and we have still not been refunded. Not only was a pre booked van unavailable, and no refund given, we have also lost £350 booking fee for the Wedding Fayre space along with business we would have secured whilst there. This is totally unacceptable. As such we expect our refund on receipt of this letter and we will look to claim losses due to your mishandling of our booking.

Regarding claim #[protected]. My insurance co arranged for a rental vehicle from Enterprise in Glendale, WI. My rental dates were: 11/23/22 to 12/28/22. The vehicle was a 2021 VW Tiguan, plate #PCT4729 with scratches and dings in various areas, which was noted and pictured by the agent, Chris. I received claim via email on 2/21/22. It shows an invoice with charges of $2528.20, the estimate and pictures of same type of vehicle with lots of damage, same color, with a plate #PCT4759. Caliber Collision-Phjildelphia-Fleet repair shop is in Philadelphia, PA. The date of loss and repairs done in Philadelphia, PA. Date of loss 12/23/22, claim created 12/27/22. How did my rental agreement information get to Philadelphia? I spoke to Brandon in the Damage Recovery Unit, discussed all the discrepancies on the claim: dates, location, plate number. Plus the fact that I didn't travel to Philadelphia or ever been there. I ran a check on the plate #PCT4759 and have the VIN # for it, its the identifying factor of the vehicle that was repaired and not the information they have on the claim pertaining to my rental. If Enterprise Philadelphia would've followed up with Enterprise in Glendale, WI, they would have found that the vehicle with plate #PCT4729 was returned on 12/28/22 and on their lot. My insurance company is aware of a possible fraud and that I'm contesting the claim. I expect this matter to be resolved, knowing errors are made all the time.

Email received 02/21/23, USPS correspondence received 02/27/23

Thank you, A M-Guse

I was recently placed on the Do Not Rent list for enterprise. I currently live in Chattanooga, TN and was told that I am not able to rent cars anymore when I put in a reservation. I have spoken with Mike and Christy at the risk management level their phone number is [protected], to try and get my issue resolved and the customer service I received from them was awful. I only wanted to know what exactly was going on with my platinum account and why I was placed on the list. I was hung up on twice when trying to contact them Christy would not allow me to ask any question, she continued to talk over me and told me that I would never be able to rent with the company again before hanging up in my face again. The only issue I have is that I know some of my payments may have been late, but I have always paid. I have been renting since 2019 and never had an issue. I’m just disgusted by the way I was treated and talked to when I reached out to them, like they had no regard for helping me understand the issue. I have worked in customer service before and would have been fired if I spoke to anyone the way that I was handled today. Could you please assist me with trying to get this issue resolved I have spent thousands of dollars with this company and really enjoy using it.

On November 10, 2022 I checked out a Dodge Ram Pickup from Tampa Bay International Airport at 5:31pm. Upon exiting the facility, we were checked out by the rental official. I asked her at that time about the damage report on the vehicle, and the worker was unfriendly and dismissive to my concerns as she stated that it is all already recorded. I have a witness to corroborate this interaction. At no time during the following 8 day rental was there any accident or was any damage incurred to the vehicle.

November 18, 2023 at 2:00pm, I returned the vehicle at Miami International Airport. Upon arrival in the airport facility, the rental return worker who was checked in the vehicle questioned me about damage on the vehicle. I stated that it was present before we took possession of the vehicle and that we were told it was already recorded. The worker said he needed to check it out. He then proceeded to investigate for 5–10 minutes, at which point he told us it was fine and we were cleared to leave. At this point we received receipt for the completed rental with no record or acknowledgement of the alleged incurred damage.

The rental company claim has a report of me allegedly taking responsibility for the damage, with a report of “hitting a post” on the way into the return facility. I guarantee you I never stated that or anything similar. It is a 100% fabrication and I have no idea where that originated. I never accepted any responsibility for the disputed damage to the vehicle and never made any such statement. For this I also have a witness. It was 8 weeks after the rental before we heard anything about alleged damage.

My name is Julie Dietz. I would never recommend you to anyone. On 2/16 I saw that you withdrew money from my account. I was never notified that they were doing this, today I spoke with waterloo iowa enterprise,they said I agreed to it I would not agree to have money removed from my account. I have been dealing with this since 8:30am till 2:30pm I have been passed around with 5 different phone numbers and a website to check.the last person told me I would be contacted shortly would not give me the phone number to call myself.I have been waiting for that phone call since 2:30. I spoke with the Iowa Attorney General he will be getting ahold of me.My husband has cancer he don't need this you are not even credible to the BBB STILL WAITING FOR PHONE CALL SINCE 2:30

I am reading where there are others that are writing in about refunds that are or have been held, after a rental has been completed. When the insurance company is involved, and the customer makes the full payment to Enterprise out of good faith, but then Enterprise keeps the money and the customer gets robbed by Enterprise. That's a "Theft By Taking" issue... is it not? I am in that same boat. No one has responded back from the Corporate level, the local level, the area manager/supervisor has not returned my calls. Corporate and Customer service has been ignoring the calls. Does this mean that we all need to take these cases to The United States Attorney General?

I had been with Enterprise as a loyal customer for over 10 years. I rented a car because my insurance partial paid for it. I prepaid for my portion of it and when I went to return it in Augusta, Georgia the clerk charged me again! Tying up 700.00 +300 deposit of my money! I am a small business so 1000.00 mistake on their part is a lot of money! I went up to the location, no help. I have called customer service and spoken to multiple managers and no one takes the time to fix the problem. It has been over three weeks! I do not know what to do at this point.

Days after returning my car, I received a bill for $30.13 stating that I was being charged for unpaid tolls. This is not correct. I went through every cash lane on my trip. I checked online and I'm not the only one. This is a national scam to get more money out of people. I'm holding Enterprise responsible since they are collecting the charge. If they believe the tollway system takes advantabe of rentals then they should realize it by the number of violations they receive. Heck they could even be acting in collusion with the tollway system. Totally a scam!

My name is Kim Haver I rented a truck to go from Battle Creek Michigan to Pittsburgh to pick up equipment for my business I had a flat tire on my rented truck I paid $53 a day for all your roadside services. I called your service hottline and waited 2 hours for tow truck to show up and my uber or taxi ride never showed up leaving me on the side of road after tow truck took my vehicle in winter in Michigan. Luckily, I was only 3 miles from my home when truck had flat tire so I walked home carrying all my belongings for my trip. I spent all day dealing with this and had to cancel my trip.

April 2022 Tesla provided me with a car rental. In the morning while at work, I received a text that my car was ready for pickup. I dropped off my car at enterprise on the same day right before closing. My credit card was on file for incidentals. I was not charged until September 2023. When I inquired, at first, Enterprise has no record of it. I had a dispute with my credit card and they gave me Record # Teslavn with invoice # [protected]. I emailed [protected]@EHI.com twice with no response. Later I found they charged my card without my knowledge for an extra day. My credit card was charged without my approval 5 months later.

I used to do business with Enterprise back in 2007 when they had an office in St. Clair, MI at a car dealership. Things were cool, then. 2 or 3 years later when money was tighter, I tried to rent a car for Friday only and drop off Saturday, the next day. Since they were closed on the weekend, I was told I'd have to rent for 3 days and the earliest drop off would be Monday. No thanks. Enterprise saves on payroll on the weekend and MAKES more money by trying to sucker the customer into paying for days they don't need the vehicle. A nice little 'double dip' in the cash flow department. They had a rep try to call me to smooth it all over or do a little reputation damage control but we ended up playing 'phone tag'. Enterprise in SC is now gone for some reason. Now let's move on to the nearest remaining location in the area - Ft. Gratiot, MI. A friend of mine said this location was great for their 'cheap weekend rates'. A year or so after the Covid crisis I tried to get this weekend rate but it seemed very expensive. Why? They stopped the weekend rates for some reason and went to regular prices! I passed on this great deal, also. Now move on to 3 days ago when I needed to rent a large SUV or van to get some artwork of mine down to Detroit for an art exhibition and was on the Enterprise site exploring quotes, availability, and make a reservation, but I could not rent from them when I showed them 'reloadable' (their definition PREPAID and therefore not acceptable). I've had this card for almost 4 years. Never been refused by anyone except THEM. After I got rejected by I secured a rental of a Penske Van from Solo Storage in 45 minutes online and picked the vehicle up next day. They didn't turn their nose up at this same card and ran it, and everything was cool. I got my work to the show safely. I'll be using Penske again. Nice, convenient, down to earth, and fewer roadblocks. I do appreciate the nice employees at Enterprise Ft. Gratiot, though - this was the fault of their 'suits' higher up. After busing to their store in frigid weather, the employees were concerned for this gimpy 67 year-old guy and gave him a lift back into town. Very nice treatment. I just wish the suits were a bit more helpful. Enterprise is now a useless entity to me, as I am to them. Maybe we're even. And the other mom-and-pop car rental in town has more problems than Enterprise. Slim pickings up here.

Our daughter rented a car from Enterprise. Our family's go-to rental company has always been Enterprise and we've rented from them for over 30 years. Early one raining morning in the dark, our daughter hit a curb on a highway exit and blew the FRONT passenger tire and damaged the wheel rim. The car was towed to Tires Plus on Main Street in Green Bay. Upon fixing the damaged area and while under the car, the serviceman noticed there was a bent REAR axle, which in accordance with their agreement with Enterprise, they needed to fix. Both the serviceman and the manager indicated that this axle was NOT due to her incident. They have reported that to Enterprise. We also gave them the name of the claims representative that has been in touch with us, Jillian Shields. Jillian has not be helpful nor given any input other than to call and say our payment has not been received. I respectfully asked to speak to her supervisor. She said he was in the office and would take my call. Upon being transferred, I received the supervisor's voicemail. I left a message, but have not heard anything further.

We indicated to Enterprise representatives and to Tires Plus that we would be personally responsible for paying for the damage our daughter incurred (front tire and rim). This amount came out to over $800. Because we did not get insurance, we are totally in agreement that this is our responsibility. However, when we received the bill, the amount charged included $1000 for the rear axle, the bill then totaling $1,891.82.

This may have been incurred by a prior renter. Without knowledge, your team may never have known there was any damage as there was no reason so check underneath the car after a prior rental.

After so many wonderful years of dealing with Enterprise both personally and also when I was working for the managing partner of a NY law firm, I am extremely disappointed in the stonewalling and service regarding this incident.

On August 2, 2022, Jesse Thomas of Riverwood Claims Mgmt (a 3rd party servicer for Southern Trust Insurance) reserved a vehicle for me to drive while my car was being repaired under his client Brooke Darnell's claim. As approved at time of rental, I left the vehicle at Foster's Auto Body on August 8, 2022. I called Enterprise on August 10th to report that I had left vehicle at Body Shop. Enterprise thanked me and said that Foster's had not yet notified them but they would send someone to pick up car. Three months later, on November 22, 2022 a $316.57 charge from Enterprise appeared on my personal Visa card. Since I had not rented a vehicle, I contested the chg. CapitalOne investigated and added the charge of $316.57 back to my Visa on December 16, 2022 because Enterprise claimed it was a legitimate chg. On Dec. 27th I went to the Alcoa TN branch and spoke to Erick Foglio Enterprise branch mgr. who told me Riverwood did not pay invoice and after leaving many unreturned vm's to Jesse Thomas of Riverwood for pymt. Enterprise charged the vehicle to my personal Visa. After multiple unreturned vm's on Jan. 25th Jesse Thomas called me and said that Enterprise had not filed invoice correctly to corp. acct. and should have never charged to my Visa no matter how long it took Riverwood to pay invoice. Further, he said Riverwood had included payment for invoice on regular monthly inv. payment to Enterprise corp on Aug 10th. Enterprise says it has not been paid, Riverwood says it paid invoice. Neither is willing to do research to resolve the problem, I am retired, on a fixed income, and this charge is a hardship to me, having now been outstanding on my Visa for 6 weeks drawing an exorbitantly high interest rate. I need my $316.57 back!

I rented a truck for six months a commercial box truck deposits were sold to be $2600 for each box truck pay the final payment for mileage in renting for two weeks for two trucks for $1600 the regional manager of the Mansville Ohio store has been back-and-forth phone tagging over the holidays call several times to the customer service told me they were to escalate my complaints I have not received not one phone call returned and I still have not received my deposit it is from December 2, 2022 when the trucks were returned it is now February 1, 2023 and I still have not received a $5200 deposit for my rental trucks manager Justin told me that my deposit coming back would be only 2400 I’m assuming he cannot count.

I had a claim to have my vehicle repaired through Allstate and was provided with an Enterprise rental. I requested a 4 wheel drive but they did not have one available. I managed to drive home in the Toyota Corolla they provided and was hit by a snow storm. I am going into my 4th week of being stranded. Enterprise has been rude and says I must get their car back to them. It is sitting, undamaged but undriveable in my driveway. I am 64 years old with osteoarthritis and I have been trying to dig their vehicle out with limited success. I am on my own with the threat of owing on a vehicle I didn't want if I don't return it. They tried to get a tow truck through but they sent inadequate vehicles. The last time this occurred I phoned the tow truck company and asked them if they were aware of the recovery. They were not and thanked me for not wasting their time. So if I fall and break my leg and die in the snow will Enterprise still charge for their vehicle? One of their employees told me that 'if you don't like it come in here and I will tell it to your face'.

In October of 2021 my brother’s auto insurance, State Farm, arranged for a rental car through Enterprise. The car was picked up at the Superstition Springs branch in Mesa, Az. and returned in Coos Bay, Oregon. Upon return he was told he owed $500 for damage. I loaned my $100.00 which I put on my debit card at that time, and only authorized the one time transaction for $100.00. I even asked specifically that my card not be kept on file.

On December 16,2022 I noticed a charge on my bank account for $400.00 from Enterprise, I immediately called my bank and to report fraudulent activity. I then called Enterprise and was informed that the charges were for my brother’s rental contract- which I am NOT on. I have spoken with the branch manager, Lexi, who has not reversed the charges, I have called customer service multiple times and have been told they were escalating my concern. I have been dealing with this for over a month with the charges still on my account. This was not a contract that I was on, a vehicle I did not drive and the debt is not mine. I have asked for a copy of the contract only to be told since it’s over a year old it can not be pulled up in the system. The ticket number for the damage I was provided is 4TF40N.

1. Did not receive the type of car I reserved.

I reserved a Full size rental car at the Melbourne Airport (MLB) location for12/25/22 - 1/1/23. Confirmation #[protected]. When I arrived at the counter, I was told there were no full-size cars or smaller available and I would have to take an SUV. I specifically wanted a smaller car because the purpose of my trip was to move my elderly mother from her home into assisted living. She cannot step up into a large SUV, like the one I was provided. Rental agreement #[protected].

I had no choice but to take the SUV and decided to try and exchange it after the holidays. On Friday, December 30, 22, I called the local Enterprise location (I was staying in Vero Beach, FL) and was told they had no cars available that day but someone was to call me back around 2 pm with an update. I did not receive a call back. On Monday, January 2, I called again and another person told me there were no cars available and that I should call back at 4 pm. They could not hold a car for me. I then called the corporate number and spoke to a gentleman who asked me to hold and never came back, I was disconnected. I was too busy moving my mother and getting her apartment ready to continually call Enterprise. My mother had a very difficult time getting in and out of the car I was provided.

2. My reservation was priced at $638.09 for one week (including taxes). I extended this to two weeks and was charged over $1500. I did not receive a receipt so I am not sure the exact amount.