Menu
For Business Write a review File a complaint
Enterprise Rent-A-Car Customer Service Phone, Email, Contacts

Enterprise Rent-A-Car
Reviews and Complaints

www.enterprise.com

Learn how the rating is calculated

4.1 22 Reviews 933 Complaints
Claimed
Enterprise Rent-A-Car has claimed their business profile
Write a review File a complaint

Enterprise Rent-A-Car Complaints 933

ComplaintsBoard
J
2:00 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car mechanical issues

after i had driven my rental for 2 days the battery stalled i had to call a tow truck company in to jump start the battery. which cost me an extra $100.00 to fix.

also when i went to pick up the vehicle from the rental agency i had to settle for a compact car ( Nissan Versa) which the sales lady said was a more expensive car than a standard car like Volkswagen Jetta) which is not true. the Jetta cost more. if you need more information don,t hesitate to email me.

[protected]@ymail.com

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
M
4:45 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Debit card requirements

I was told today from the Swift Current, Saskatchewan branch that I would need to supply 3 paystubs, 3 utility bills paid in full and a phone bill paid in full to use a debit card. What the heck! I give a deposit and pay in full. I have rented from the same company many times before with no issues. I will no longer be using this company and will not recommend them to anyone ever.

Desired outcome: Nothing will be done

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
N
8:37 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Their raggedy cars

I am so MAD. Enterprise gave me this raggedy, broken down car and it left me stranded while I was in between work. This happened at 7:30pm on Wednesday, December 7th, 2022 at around 7:30pm. When calling about this problem, I received reps with bad customer service and bad attitudes. Anita was one. She sucks. They hang up the phone and then they want to ask me the same questions over again trying to pretend like they are verifying my account. Well Enterprise does not need my personal information to verify my account with your terrible reps. I don't trust it. And they better not be selling my information. I never told Enterprise to verify my account with that. And its not a good way to verify anything. I have an Enterprise Plus number. And I should decide what I want your reps yo have access to. But I am so pissed off with this company. Train your reps better. And then the final rep I talked to was actually the only good one and one who got a jump start people out, but she goes I have to pay $50 to get help. I'm not paying them that.

Told her that. It's not fair for me to have to pay that. I didn't break the vehicle. Plus. I just tried to start it and it wouldn't start. THEY NEED TO MAKE sure their vehicles work. I'm missing business and in fact they need to reimburse me for this. Why should I have to pay for this rental when it was supposed to allow me to get to my destinations and it failed me leaving me stranded for hours. Enterprise needs to check their vehicles. I didn't even get to go to my next stop and take care of my business. I am so angry. And they say you have to wait for 90 minutes. My daughter is in the car and has testing. I have something important to do. This is not right. Plus I have a headache. This is why I dont rent from here anymore. I will go to consumer affairs if they don't fix this. I'm still out here waiting for a jump or whatever is wrong with this stupid vehicle so I can get to my destination.

Desired outcome: My money back. No $50 charge on roadside service and swap this crappy vehicle

Read full review of Enterprise Rent-A-Car and 1 comment
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
C
C
Cecil Henry
US
Send a message
Jan 03, 2023 11:55 pm EST

I would never rent from Enterprise However USAA Ins.rented me a pickup the truck has been smoked in obviously burn marks driver seat and door panel. Not cleaned,stains in front and rear seating somebody's hair in the floor board front area, smells nasty from whatever they tried covering up the cigarette smell with. Sent out without gas on empty return to agent and they said they could only fill it to half tank

At a Chevron on Wall St. Midland Texas

Then when the manager filled it to half tank I noticed the fuel tank neck was not mounted to the fuel tank door but was hanging down and loose

Wow quality rental place here

View 0 more photos
ComplaintsBoard
M
10:55 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Call about recovering costs from third party insureres ref: [protected]

Received worrying voice message from Enterprise asking me to call back mentioning Enterprise instructing solicitors as their costs hadn't been paid. When I rang back, lady launched into questions about the accident and whether the third party had ever asked if I would like them to arrange a hire car. I stopped the lady asking more questions and asked her what it was all about and after a lot of questions ascertained that Enterprise was taking upon themselves to issue instructions against the other party's insurers and wanted my help. I declined as appalled by the approach and from my perspective my insurers (Liverpool Victoria) had quite rightly advised me that both the repair and hire would not be for my account so not to worry about it. My complaint is twofold: firstly, the content of the message left and secondly the lack of any introduction and explanation as to the purpose of the call and questioning when I called back.

Desired outcome: Apology and training action/script amendment.

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
8:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Rude and unprofessional customer service representative

12/1/22 @ approx 2:45-3:00 pm.

Location 3030 Broadway Oakland Ca.

Employee: De.De.

Employee made false claims stating that he communicated 1) cost would be “out of pocket”, 2) that the reservation was for another location. Then charged the customer 451.49 without customer consent. When questioned regarding the extra charge (251.49), representative De.De. stated “I told you it was out of pocket” (not true). After multiple rounds of “I told you” “No you didn’t” representative De.De. stated “I don’t have a car for you, you can leave”. When customer requested to speak to a supervisor, De.De. responded “I am the Superviser”.

I was sent to this rental company by AAA and when I contacted AAA representative I was told -yes, we have a lot of complaints about this specific Enterprise location. No complaint about AAA. They followed up and handled the issue appropriately.

The way I was treated is outrageous and I can not believe that you as an organization would allow your employees to treat customers with such disrespect.

Desired outcome: An apology from the disrespectful, unkind, rude, representative would be a start. Truly though, why would anyone employ someone like this?

Read full review of Enterprise Rent-A-Car and 1 comment
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
1 comment
Add a comment
K
K
Kb-s
Chicago, US
Send a message
Oct 04, 2023 11:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Location. 1820 w 87 th street in Chicago Illinois

I rented the car because of an insurance claim from enterprise. On 9/25 (upon return of the car rented) i had a terrible experience with one of the employees. Prior to me going to the location i called in 5 days before because i needed to get the car i had switched out, due to the windshield wipers being faulty, the odor, Shaky steering wheel and the dirty seats. Over all a bad rental. It was one of the only cars they had available on the day originally rented so i kind of had no choice but to take it. (I Was told to come back in a few days to switch out if any issues) per the location. I called every day day for 5 days to return the vehicle that i had and was told “oh we still have nothing available but youre on the list. “. So finally on 9/25 they told me i can come in and also let me know that if i needed to i could upgrade to a larger vehicle. I told them ok

Upon arrival. I was told that they only had cars and those were my only options. (Mind you i have an suv) I politely said “ that’s not what was said over the phone prior to my arrival) not only was i misinformed. I was told that i could wait for a bit until some rentals came back as they were due for return. I waited for almost two hours until the place was full of customers. They kept telling me “give it a few more mins” 3 hours in a young lady was nice enough to come over and say well how can i assist. She noticed i had been there a while. I explained the run around and miscommunications to her and she tried to help as much as she could. She was pleasant and breath of fresh air considering the waiting time for me. Her name is Myesha.

A few moments later another employee approached me with hostility and said if you don’t want any of the cars we have what do you want. ( even after waiting and then telling me give it a min) he never even introduced himself. I told him i want an suv as per the conversation held over the phone. He says “well what kind” i mentioned at first any kind that’s not this and i also said “ i really what model because I keep hearing from you guys that you don’t have any suvs available and to wait a bit so how can i tell you that” With a few renter guests standing close by he continues to say loudly, unprofessionally and downright just rude “ well what you mean cause what you saying don’t make no sense” at that point i told him “ excuse me” i said “ you know what I’m already very frustrated and no longer want to speak to you you’re extremely rude and insensitive and i would rather speak to Myesha because she knows how to treat her customers” i also asked for a manger and that point he mentioned rudely “ i am the manager” scuffs and then walks off. His name is MALIK MITCHELL

The way I was treated is outrageous and I can not believe that you as an organization would allow an employee to treat customers with such disrespect.

I ended up finishing my visit with Miss MYESHA but still left unhappy because i did not get a decent rental car which i still have today and because of how i was treated and handled by MALIK

Please advise because i have never had such issues with a rental car agency or one of their employees

ComplaintsBoard
L
9:16 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Enterprise damage recovery unit

Enterprise damage recovery unit contacting be multiple times via email. They claim I owe for a deductible that was paid.

Taylor, Jarrett S

This is the person that has contacted me.

I have responded over 10 times via email and leaving voicemails. I have sent multiple copies of receipts from my local branch and transactions from my credit card statement.

After no response for one month, I suddenly received 3 more emails saying it will be sent to collections. He never acknowledged my receipts.

Desired outcome: Resolve outstanding invoice that has been paid

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
R
7:29 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Corporate rental account

On November 14th I attempted to rent a vehicle from Enterprise with my corporate rate from the location at 7830 Convention Blvd, Warren, MI 48092.

I have rented from this location multiple times previously without incident. When picking up the vehicle the assistant manager Tristian would not rent the vehicle to me with my corporate rate. He stated that the corporate account would make him liable for the rental if something were to happen. I spent over an hour at the location talking to my human resource department, employee assistant center and even Enterprises own service center. Everyone that i spoke with stated that I was indeed able to use the corporate account and access the corporate rate. After speaking with Enterprise, a grievance was said to be filed in my behalf and that an area manager would reach out to me. As of today November 28th, I have yet to be contacted by anyone from Enterprise.

Desired outcome: I would like a refund in the amount to reflect the negotiated contract between my company and Enterprise. I believe that employees should be properly trained to accommodate all customers.

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
K
10:31 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I put in a reservation at Hoffner location in Orlando Florida a week in advance. I called three days prior to my reservation Just to confirm that I have all the necessary documents to rent the vehicle because I just recently moved to Florida. I was told I wouldn’t need a in state drivers license. I get to the location and I’m told that I would need an...

Read full review of Enterprise Rent-A-Car
ComplaintsBoard
M
9:52 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Took my points and charged me full price.

I rented a truck on 11/3/22 for 11/09/22 thru 11/16/22. Total charge using points was 31.50. I found out before I picked up the vehicle that I would need it for an additional 5 days, to be returned on 11/21/22. When I arrived to pick up the vehicle, they charged me full price. The people at the desk worked with me and the $719.26 was refunded. The extended days were the problem, but I was never informed that I would have to cancel the previous reservation and start over, which I could have done several days prior. When I returned the vehicle, all was well. On 11/23/22, I was charged $812.19. I called customer service and I tried to explain what had happened, she didn't understand and was actually rude. I tried again, explained that they had taken care of it when I picked up and dropped off the vehicle. It was clear, she didn't have any patience for this problem and continued to argue the point, but she was not getting anything. If the people at the desk were wrong and your customer service department are unwilling to work with a customer that has used Enterprise exclusively for 20 years and had 27K points until this transaction - I will probably take my 3-to-6-month rentals a year to another rental agency. I now have a little over 16K points and was still charged the full rental. Very dissatisfied.

Desired outcome: Refund the amount or give me back my points and properly train your people Enterprise.

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
10:35 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Rental car adding unnecessary coverage

I would like proof of my signature or voice recording stating that agreed to Enterprise charging me for extra Insurance for these rentals. I was told that my personal insurance would cover me driving a rental and would NOT need to purchase any other insurance to rent a car. Please give me proof of what I signed or a voice recording of me agreeing to EXTRA added rental insurance. Because I know I had my own personal insurance why would I add more. Makes no sense. $3000 in additional fees that was more than the car rental charge that was covered.

Rental agreement- 6590X8

Account # FC10004278704

Desired outcome: Refund the money that was fraudulently charged to my credit card.

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
L
6:36 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Enterprise Rent-A-Car Service and Horrible Customer Service

November 1, 2022 Enterprise at 1246 US Rt 302-Berlin, Unit 1, Barre, VT 05641 caused my family much distress, time lost, health crisis, gasoline, and major inconveniences again. We arrived to pick up our car rental due to price change we needed to pay with two forms of payment. This was not acceptable and one form of payment in my name only would be, stated the manager at that time. I asked for the Manager who I had spoken with the week before due to other issues with Enterprise car rentals. The woman stated he no longer works there, I stated I would like my rental honored, as it should be. The manager there at the time turned us away with no acceptance of payment in any form. We have been awaiting a call from Corporate Management concerning this matter yet we are still waiting. We would like to hear from someone as soon as possible.

Thank you

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
L
12:33 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Vehicle cleanliness/failed to pick up when scheduled

I am writing to address my experience with my car rental I booked on November 2nd so that I would have a vehicle ready for me on November 14 when my vehicle went in for body work.  I arrived at 9:00 a.m. and waited about 20 miniutes , when no one from enterprise showed up I called only to be notified the agent I spoke to on the phone booked my rental through the wrong location.  The agent I spoke to at the Waterbury location contacted the Wallingford location and arranged for them to pick me up.  I was finally picked up an hour afterwards.  When I arrived in Wallingford the problems continued... This is the third time I rented a car from your company and it was given to me filthy dirty.  When I picked up the vehicle it was wet so I thought, well, nothing wrong with a clean car, but as soon as it dried it became evident that all they did was spray some water on the car.  The wheels were black they were so dirty, there was visible mud sprayed about the exterior of the car and the windows were filthy and I had a hard time seeing out them in the sunlight!  I took the vehicle to the car wash figuring that would take care of the grime on the windows but no, the grime and spots were all over the inside of the windows. .  I have rented from your company many times while on vacation and never had problems like I have from the Connecticut locations. Once I rented from your Waterbury location only to find marijuana seeds all over the interior of the car, then I rented from your Cheshire location and was given a vehicle so filthy I returned it right away and now this time your Wallingford location also gave me a filthy car.  Some of us use our vehicles for work purposes and we should NOT have to clean the vehicles ourselves to make sure the vehicle looks decent.  Your company needs to improve the cleaning standards of your vehicles!  I would like reimbursement for the cost of having to take the vehicle to the car wash and my time spent cleaning the windows so I could safely drive the vehicle!

Desired outcome: I would like to be reimbursed for the price of the car wash and my time having to clean the windows so I could safely operate the vehicle.

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
T
8:06 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Customer service, management

Hello my name is Tracy Myrick last Thursday I had rented a car online through Priceline for Opelika Alabama. My brother is fixing to pass away and I explained this to the lady that was renting my car for me or helping me rent the car online, so first off this was an emergency to me and my family. When I got to the Enterprise location they did not have any vehicles. Which I don't understand why you would rent a car and not have vehicles. The lady was very rude and very nasty and told me it was not her issue that she only worked for Enterprise as I explained my situation to her her eyes rolled she had a very ugly attitude and yet I was sent away to worry about it on my own. So I tried to rent a car was unsuccessful. Monday comes around I rent another car I get to Opelika same experience no vehicle but at least the gentleman there tried to help me out and sent me to Auburn Alabama when I get there it was closing time and I was told that I had to put up a $300 deposit for the vehicle. I was never told this on the internet through customer service nor through any of the people I had spoke with at Enterprise. My problem is I'm not getting to see my brother I'm about to have a nervous breakdown because of all the situations of how I've been knocked out to get to see my brother. I do not understand how Enterprise to put yourself out there to help someone and then not be there. My heart is broken cuz I cannot see my brother for I do not have the means to get there through all the times I could have dealt with this since last Thursday if I knew and I had to have a deposit. I really want someone to reach out to me so I can explain my situation a little further and then put in detail how much how this all played out. I do feel like I was mistreated and I do feel like the world is against me when I can't go see my brother and enterprises such as such is to be such an extra outstanding company. I do not have a credit card for they were taken away during these hard times that we've had since covid so therefore I was not allowed to go across this bridge 8 Mile bridge into Columbus Georgia to rent my car I don't understand. I have had no one reach out to try to help me in any kind of way I hope that Enterprise reevaluate their situation and their reservation policies for I am deeply heartbroken and in wish to see my brother

Desired outcome: I hope that Enterprise reevaluates there rental issues for not having vehicles or for not having better customer service to handle their customers I have never seen such heartless people in all of my life

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
10:43 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I made a reservation to reserve a car from Nov10th, 2022 - Nov12th, 2022. I picked up the car at 5.00pm on November 10th and I was due to return it on November 12th. I asked the agent in the office if it was okay to return at 4:30pm, he said "that's fine". I returned the car on Saturday at 4:30pm and on getting there I see that they are closed. I call the...

Read full review of Enterprise Rent-A-Car
ComplaintsBoard
R
6:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Had to get a car thorough enterprise car rental cause had a accident and car was in for repairs. First I was told that there is a $50 deposit that I'd get back once car is returned. I paid for the extra insurance on car with came to $127 up front. I received $0.05 credit to my account which is not $50. Then they charged an extra $200 to the account and I...

Read full review of Enterprise Rent-A-Car
ComplaintsBoard
R
5:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Damage recovery unit

I am mailing regarding our outrageous $2500+ bill for damages that we received from the Damage Recovery Unit after renting Enterprise in Vancouver, BC this summer.

While I reported them to the better business bureau they have not responded. I therefore sent them this. Their response it below that (with some interjections from me in [].

Angrily,

Dr. Steve Gibson

My mail

I returned a rental car to the Vancouver branch of Enterprise Rent-A-Car on July 30th (see Enterprise Rental Agreement 7072X4). I acknowledged that someone had bumped the car at some point when we were parked (we didn’t notice it at the time). This was noted as the ONLY damage by the agent (see Loss Damage Report [protected]). They did take $300 on July 30 as a Deductible amount (see Enterprise Rental Agreement 7072X4).

I was (2.5 months after the fact, on Oct. 15) presented with a fraudulent bill for $2751.91 which includes demonstrably more damage than the agent noted. I will not paid the total sum of this bill. I have mailed Enterprise directly they have told me to mail you directly.

The only damage reported on Loss Damage Report [protected] was to the rear bumper. You have added a huge list of repairs that is 1.5 pages long. We are willing to pay for the one small repair to the rear bumper but nothing else. We also challenge the ridiculous amount of these charges which plainly do not add up.

It should also be noted that there is a demonstrable case of fraud here. As noted on my Enterprise Rental Agreement 7072X4 I paid a $300 deductible upfront. This at least should have been deducted from the total shown in BillingLettersV1V1STEPHENGIBSON1665796126155

Their response

Thanks for your email. Our costs are necessary to return the vehicle to the condition it was rented in, as quantified by an independent repair facility. The only repair that was completed to the vehicle was to the rear bumper. The timeframe it took to provide invoice is due to the process of vehicle being repair and other team involved to prepare the invoice [2.5 months yeah right].

Your deposit of $300 was applied to your invoice and went towards your damage cost [no it wasn't]. The damage cost was $2,318.67- $300 = $2,018.67 + additional fees.

Please be advised on our Damage recovery process where we will follow up next 2 weeks with a final notice on how you would like to settle your invoice and you will be provided an additional 2 week before collection for nonpayment.

Desired outcome: Reduction of costs of repair to a reasonable amount given the minimal damage. This should be no more than $500.

Read full review of Enterprise Rent-A-Car
View 0 more photos
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
S
10:31 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Unauthorized debit card charges after being in the loop with the insurance company enterprise refuse to return my money of $ 541.25

Jerald the highlighted is your response. So there should be no problem with refunding me my money. As I have stated before, I have bills to pay. Thanks

From: Dariette Apo-Fasulo [mailto:[protected]@aainsco.com]

Sent: Thursday, November 10, 2022 3:27 PM

To: Sylvia Dickerson; Claims

Cc: jerald. d. [protected]@ehi.com

Subject: RE: Car Rental extension REFUND OF MONIES

*WARNING: External email. Please verify sender before opening attachments or clicking on links.*

I have spoken with the shop and they are looking at completion date of 11/16. I have sent a request for my manager to extend your rental until then. I will follow up with your shop further if rental will need to be extended beyond 11/16

From: Sylvia Dickerson

Sent: Thursday, November 10, 2022 3:02 PM

To: Dariette Apo-Fasulo ; Claims

Cc: jerald. d. [protected]@ehi.com

Subject: RE: Car Rental extension REFUND OF MONIES

Dariette per the email sent on 10/28/22 you told me you would reach out to Enterprise rental and [censored] auto repair to check the status on my car repair and extend the rental based off their response. I talked with them yesterday and my car is not ready. Can you call them and extend the rental so that I can get my money refunded. Thanks

From: Westmoreland, Jerald D [mailto:Jerald. D. [protected]@ehi.com]

Sent: Thursday, November 10, 2022 2:46 PM

To: Sylvia Dickerson

Subject: Re: Car Rental extension REFUND OF MONIES

*WARNING: External email. Please verify sender before opening attachments or clicking on links.*

Are they going to extend the vehicle? The vehicle is showing the last day as of yesterday November 09, 2022.

_

From: Sylvia Dickerson

Sent: Thursday, November 10, 2022 2:25 PM

To: Westmoreland, Jerald D ; Dariette Apo-Fasulo

Cc: Claims

Subject: RE: Car Rental extension REFUND OF MONIES

That was not the agreement. I was supposed to give a fifty dollar deposit that was to be refunded at the end of the rental not 541.25. if the insurance company have extended the rental. I should not be penalized. I need my money refunded. Get the 541.25 from the insurance company not me. Thanks

From: Westmoreland, Jerald D [mailto:Jerald. D. [protected]@ehi.com]

Sent: Thursday, November 10, 2022 2:16 PM

To: Dariette Apo-Fasulo; Sylvia Dickerson

Cc: Claims

Subject: Re: Car Rental extension REFUND OF MONIES

*WARNING: External email. Please verify sender before opening attachments or clicking on links.*

Good afternoon,

you will get a full refund when you return the vehicle. IT has been extended and the refund will be processed.

_

From: Dariette Apo-Fasulo

Sent: Thursday, November 10, 2022 12:35 PM

To: Sylvia Dickerson ; Westmoreland, Jerald D

Cc: Claims

Subject: RE: Car Rental extension REFUND OF MONIES

I have spoken with the shop and they are looking at completion date of 11/16. I have sent a request for my manager to extend your rental until then. I will follow up with your shop further if rental will need to be extended beyond 11/16.

From: Sylvia Dickerson

Sent: Thursday, November 10, 2022 12:21 PM

To: Dariette Apo-Fasulo ; jerald. d. [protected]@ehi.com

Cc: Claims

Subject: RE: Car Rental extension REFUND OF MONIES

PER MY BANK STATEMENT 541.25 DOLLARS WERE TAKEN FROM MY ACCOUNT BECAUSE OF THE ISSUE WITH THE EXTENSION OF MY RENTAL. I WAS TOLD PER CONVERSATION WITH ENTERPRISE RENTALS THAT IS MONEY WOULD BE REFUNDED BACK TO MY BANK ACCOUNT WITHIN TWO TO THREE BUSINESS DAYS. THE MONEY HAVE NOT BEEN REFUNDED.

DATE AND AMOUNT WITHDRAWN BY ENTERPRISE RENTALS ARE AS FOLLOW:

10-04-22 $ 50.00

10-25-22 $108.20

11-02-22 $ 50.00

11-02-22 $238.51

11-03-22 $ 94.54

TOTAL: $541.25

I HAVE BEEN PATIENT IN ALL OF THIS, BUT THIS IS A FORMAL LETTER, I NEED THAT MONEY BACK IN MY ACCOUNT. I HAVE BILLS TO PAY AND THIS HAVE BECOME A MAJOR ISSUE FOR ME. I NEED SOMEONE TO RESPOND TO THIS EMAIL WITH A RESOLUTION. I REALLY DON’T WANT TO TAKE IT ANY FURTHER. THANKS

From: Dariette Apo-Fasulo [mailto:[protected]@aainsco.com]

Sent: Wednesday, November 2, 2022 12:28 PM

To: Sylvia Dickerson

Subject: RE: Car Rental extension

*WARNING: External email. Please verify sender before opening attachments or clicking on links.*

Ms. Dickerson, we just spoke with your body shop and they advised that the rear body was just received yesterday therefore they are looking at atleast another week but to follow up with them on Friday for a clearer completion date. I have put in a request to extend your rental until 11/09 but will let you know how much more after that.

From: Sylvia Dickerson

Sent: Friday, October 28, 2022 8:37 AM

To: [protected]@aaiclaims.com

Subject: Car Rental extension

Good Morning, I’ve tried to reach out to Dariette Apo-Fasulo to talk with her about getting an extension on my rental car. [censored] Collision in Phenix City. Al. is still working on my car and Enterprise rental car told me my rental is no longer covered. I’m in need of an extension because I need a car to get to work. Can you please reach out to Enterprise Rental Car and take care of this issue. I need someone to respond back to me to let me know whats going on. I have tried on several occasion all week and nothing is being done to address this problem. Enterprise is still calling me. I will be sending emails as documentation that I am trying to reach out to you before I further steps. I was not at fault in this accident and should not be penalized and worried about transportation to get back and forth to work. Please have someone reach out to me to let me know what is going on. Thanks

Desired outcome: I would like the $541.25 owe me refunded. Assurance america insurance is actively involved. I should not be penalized.

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
R
9:17 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Hail damage claim and $500.00 deducted from my credit card

GEICO insurance reserved a vehicle while mine was getting hail damage repaired. In our area we had a severe hail storm on 10-24-2022, I reported to GEICO on 10-27-2022. They reserved a rental car for us (Y884C2), we could not get a car due to availability in our area until [protected] Thursday the following week. No storms in our area during the following days

picked up 11-3-22

turned in 11-7-22

Important Facts:

1. Peter w/enterprise in Copperas Cove, TX. Never had my wife go over a walk around, my wife did not sign anything she gave him a card for the $50.00 hold.

2. Car was dirty inside & out and not full of fuel, lights on in the dash (wiper fluid) (as if it was just checked in) I would guarantee the hail damage that was on the car happened previous week when storm came through central Texas, and got my truck, I believe Peter was trying to move people through so quick he did not inspect the car when he got it either. And did not inspect when my wife brought it back, he did not even walk outside!

3. Again no storm during these days! LOOK IT UP

4. $500.00 was taken from my CC without a who, what, where, or why!

5. We tried to talk to Peter and explain the damage was not from us 100% positive and provable by weather reports. But he would not even return our calls.

Current situation: I called USAA and put in a dispute on the charge, we also called GEICO explaining this is a false claim if they should get one. And even if it were true, but is not even close to being true, my comprehensive insurance is only $51.00 deductible so why is $500.00 out of my account!

I am writing this in hope that someone will investigate and right this situation ASAP, I have used enterprise many times they were always nice and basically did same things walk around, look, and agree if any damages were seen. This did not happen at all, Peter @[protected] or [protected] is not representing your company in any good way at all.

This is not a way to treat a GEICO customer and a veteran family.

Again my rental reservation was Y884C2. My contact information is below including a phone # I would love to speak to someone about this live.

Rodney Sinclair

[protected]@hotmail.com

[protected]

Desired outcome: I want 100% of my $500.00 refunded ASAP

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
J
2:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Car rental

I rented a vehicle for a week he never took pictures of the hood and barely the vehicle because he was rushing seeing I waited over an hour for a vehicle because the one I rented wasn't available I'm thinking he put me in a more expensive one on purpose. I returned it still no hail barely rain drops weather never ever said hail. Then you send me pictures of after but not before how's that legal. I can't believe Hilton Honors is connected to this scam. Just because people don't use your insurance you file a claim that's insurance fraud. Even worse ripping off military vets and active duty through USAA

Desired outcome: I'm not paying it, it's a lie and insurance fraud which is illegal claim#[protected] even worse kept my deposit because I was told I'd be paying the price for the smaller non luxury vehicle. Just lied all around.

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review
ComplaintsBoard
A
11:58 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Enterprise Rent-A-Car has left an official reply on this complaint.

Enterprise Rent-A-Car Billing for damage that is not my responsibility

I have been an Enterprise Car Rental member for many, many years. However, my most recent experience was a complete disaster. Enterprise Car Rental Agreement Number: 7T7WBF.

My insurance company rented a car for me from Enterprise while my car was in the shop (Caliber Collision). After my repairs were done, and when my vehicle was ready at the auto body shop, there was no one to check-in my rental at Caliber Collision. However, I had inspected the car myself, and there was no damage. I was instructed to leave my rental car keys with the front desk at Caliber Collision.

I had the rental car from October 11, 2022 until October 25, 2022, while the body work was being done. Once the body work was completed at Caliber Collision, I went there to pick up my repaired car, and also dropped off the rental car and keys. To my surprise, the very next day, I received a damage claim from Enterprise (claim number: [protected]), that said I had returned the car with hail damage. I contacted the number on the damage claim form to dispute the claim.

1. It did not hail here in the Dallas/Fort Worth metroplex during the duration of my car rental (October 11, 2022 until October 25, 2022). I confirmed this with my car insurance provider (AAA TX) and with the National Centers for Environmental Information website’s Store Events Database: https://www.ncdc.noaa.gov/stormevents/listevents.jsp?eventType=%28C%29+Hail&beginDate_mm=10&beginDate_dd=11&beginDate_yyyy=2022&endDate_mm=10&endDate_dd=25&endDate_yyyy=2022&county=COLLIN%3A85&county=DALLAS%3A113&hailfilter=0.00&tornfilter=0&windfilter=000&sort=DT&submitbutton=Search&statefips=48%2CTEXAS#

2. In the final rental agreement document, Enterprise noted my miles driven as 2,209. That is IMPOSSIBLE. I work from home every day, so I don’t go out of the house much during the week, except to drop my son off/pick him up from school, which is less than 1.5 miles from our house. There is no way in the world, that in 14 days/2 weeks, I drove over 2,000 miles.

3. I park my car in the garage here at my house, and did the same for the rental car. The rental car barely left the garage.

4. I have the Life360 app, and can prove where and when I drove during the days of my rental.

5. My garage door can also be operated remotely via the myQ app. I can prove when my garage door was opened and closed during the duration of my car rental.

6. Using GPS, Enterprise should be able to show whether I was driving during a hail storm. I was not.

7. There is no date or time stamp in the pictures Enterprise attached to the damage report. They don't even note the day it supposedly hailed.

What Enterprise is attempting to do, is not only unethical, but illegal. This is fraud, plain and simple. And, from my recent online research, this has happened over and over to many Enterprise customers/victims. I will never rent another car from Enterprise, and have advised friends and family to do the same.

I will vehemently dispute this claim until it is resolved to my satisfaction. Even if that means hiring an attorney, and taking Enterprise to small claims court. I am also filing a complaint with The Better Business Bureau, The National Association of Consumer Advocates, and The Federal Trade Commission.

Desired outcome: Written dismissal of the fraudulent damage claim and an apology from Enterprise Rent-a-Car.

Read full review of Enterprise Rent-A-Car
Resolved

This complaint has been resolved automatically due to user's inactivity.

Hide full review

Enterprise Rent-A-Car Reviews 0

Looks like Enterprise Rent-A-Car has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

About Enterprise Rent-A-Car

Screenshot Enterprise Rent-A-Car
Enterprise Rent-A-Car is a globally recognized car rental company that has been in operation since 1957. With over 7,600 locations in more than 85 countries, Enterprise is one of the largest car rental companies in the world. The company's headquarters are located in St. Louis, Missouri, and it is a subsidiary of Enterprise Holdings, which also owns the National Car Rental and Alamo Rent A Car brands.

Enterprise Rent-A-Car is known for its exceptional customer service and its commitment to providing affordable and reliable transportation solutions to its customers. The company offers a wide range of vehicles, including cars, trucks, and vans, to meet the needs of both personal and business travelers. Whether you need a car for a weekend getaway or a van for a cross-country road trip, Enterprise has you covered.

One of the unique features of Enterprise Rent-A-Car is its "We'll Pick You Up" service. This service allows customers to be picked up and taken to the rental location, making the rental process more convenient and hassle-free. Additionally, Enterprise offers a variety of rental options, including one-way rentals, long-term rentals, and even luxury car rentals.

Enterprise Rent-A-Car is also committed to sustainability and has implemented several initiatives to reduce its environmental impact. The company has a fleet of fuel-efficient vehicles and has implemented a paperless rental process to reduce waste. Additionally, Enterprise has partnered with organizations like the Arbor Day Foundation to plant trees and promote sustainable practices.

Overall, Enterprise Rent-A-Car is a reliable and customer-focused car rental company that offers a wide range of vehicles and rental options. With its commitment to sustainability and exceptional customer service, Enterprise is a top choice for travelers around the world.
How to file a complaint about Enterprise Rent-A-Car?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: Craft a concise title for your complaint that encapsulates the core issue you experienced with Enterprise Rent-A-Car. This title should be clear and to the point.

4. Detailing the experience: In the complaint description, thoroughly explain your experience. Include key areas such as the condition of the rental vehicle, customer service, billing issues, or any discrepancies in the rental agreement. Provide details about the rental location, dates, and any specific employees involved. Mention any transactions, including reservation numbers, rental agreements, or receipts. Clearly describe the nature of the problem, the steps you took to resolve it, and the response received from Enterprise Rent-A-Car. Detail how this issue has personally affected you, such as causing undue stress or financial loss.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as photos, emails, or receipts. Be cautious not to include sensitive personal information that could compromise your privacy.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses incurred as a result of the issue. In the 'Desired Outcome' field, describe what resolution you are seeking from Enterprise Rent-A-Car, whether it be a refund, an apology, or another form of compensation.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors that could detract from the credibility of your complaint.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Enterprise Rent-A-Car or other users who may offer advice or share similar experiences.

Overview of Enterprise Rent-A-Car complaint handling

Enterprise Rent-A-Car reviews first appeared on Complaints Board on Dec 21, 2006. The latest review RA# 583TCT / CITATION F188257142 was posted on Dec 9, 2024. The latest complaint DNR List reconsideration was resolved on Oct 22, 2024. Enterprise Rent-A-Car has an average consumer rating of 4 stars from 955 reviews. Enterprise Rent-A-Car has resolved 731 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.8
22304 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Enterprise Rent-A-Car Contacts

  2. Enterprise Rent-A-Car phone numbers
    +1 (866) 534-9270
    +1 (866) 534-9270
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 534-9270 phone number
    For users of TTY devices
    +1 (866) 445-8284
    +1 (866) 445-8284
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 445-8284 phone number
    Customers with Disabilities
    +1 (866) 458-9227
    +1 (866) 458-9227
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (866) 458-9227 phone number
    Enterprise Exotic Rentals
    +1 (800) 325-8838
    +1 (800) 325-8838
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (800) 325-8838 phone number
    Maintenance Program Information
    855-266-9289
    855-266-9289
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9289 phone number
    Enterprise Car Rental Reservations
    +1 (877) 416-0000
    +1 (877) 416-0000
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 416-0000 phone number
    en Español
    855-266-9565
    855-266-9565
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 855-266-9565 phone number
    Customer Service
    800-307-6666
    800-307-6666
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 800-307-6666 phone number
    Roadside Assistance
    866-507-6222
    866-507-6222
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 866-507-6222 phone number
    Enterprise Plus® Member Services
    866-225-4284
    866-225-4284
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 866-225-4284 phone number
    Customers with Disabilities
    +1 (877) 881-5500
    +1 (877) 881-5500
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 881-5500 phone number
    Enterprise Business Rentals
    1-866-4-LUX-CAR
    1-866-4-LUX-CAR
    Click up if you have successfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling 1-866-4-LUX-CAR phone number
    Enterprise Exotic Rentals
    +1 (888) 227-7253
    +1 (888) 227-7253
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 227-7253 phone number
    Enterprise Car Sales
    +1 (888) 736-8287
    +1 (888) 736-8287
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 736-8287 phone number
    Enterprise Truck Rental
    +1 (877) 233-5338
    +1 (877) 233-5338
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (877) 233-5338 phone number
    Enterprise Fleet Management
    +1 (888) 480-3722
    +1 (888) 480-3722
    Click up if you have successfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number 0 0 users reported that they have successfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number Click down if you have unsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number 0 0 users reported that they have UNsuccessfully reached Enterprise Rent-A-Car by calling +1 (888) 480-3722 phone number
    Direct Dealer Program
    More phone numbers
  3. Enterprise Rent-A-Car address
    600 Corporate Park Drive, Saint Louis, Florida, 63105, United States
  4. Enterprise Rent-A-Car social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 18, 2024
  6. View all Enterprise Rent-A-Car contacts
Enterprise Rent-A-Car Category
Enterprise Rent-A-Car is ranked 3 among 118 companies in the Vehicle Rental and Leasing category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.