Enterprise Rent-A-Car
Reviews and Complaints

I rented a compact car via Geico Insurance Company on July 18, 2022. Upon pick-up of the vehicle the agent suggested that I add the Optional Protection plan for three days just to get familiar with the car so I did. I contacted the store on July 22, 2022 at 9:00am phone records attached, to inform them I needed the car an additional week as the insurance had not contacted me. I informed the young lady I did not want to continue with the Optional Protection and she said it was only added through July 22, 2022 no need to come into the store so I continue to drive the vehicle. I went into the store on July 29th to extend the rental another week and paid the fee with my Debit card ending in 4046 bank record attached. I then reiterated to the gentleman that I didn't want the additional coverage and paid the fee of $156.66. I returned the car on August 5, 2022 and confirmed with the agent that I would only be charged the $99.24 for the balance of the rental to the bank card ending in 4046 and he said yes. Then I get may credit card statement with a charge of $186.89, I called Enterprise and they said this charge was for the additional insurance that was for the full rental not 3-5 days.

We rented from Enterprise for several years, until the price of a monthly rental topped $1,000 a month, so we cancelled our rental and bought a car on January 3, 2019. We were told that in February we were put on the do not rent list. I'm not sure why.

During the years of renting from you, the SUV was only used by my business partner. I was responsible for paying the bills. During that time, I believe she had severally encounter's with the manager because of someone that was with her that was rather obnoxious.

I believe they band me because I was paying for the rental and the manager wanted it stopped. As stated above, she now has her own SUV and I would not be paying for her rental.

It is causing me a problem now because my car was stolen, and Cincinnati Insurance said I was to use you.

If there is some other reason, please let me know.

Sincerely

Paul Neymeyr

[protected]

[protected]@att.net

I lost my airpod max headphones (green), filed with lost and found on 9-22-22, and then was never contacted or responded to. I sent multiple emails and tried to reply to the bogus CS text, and heard nothing. I also can see on apple “find my device” that the headphones are still there. Very disappointing. Los Angeles airport location 9-22-22. See pic that is now attached. 9020 aviation boulevard, Inglewood, CA. I will also let everyone know on our corporate account how this is being poorly handled.

I recently traveled with my sisters and my daughter from Atlanta, GA to Leland, MS. We were side swiped by a driver who failed to yield while merging onto the highway. Instead, he skipped the right lane and came over in to the left lane all but running us off the road. He was an Enterprise employee in an Enterprise vehicle. The employees at the closest branch in Columbus, MS Golden Triangle Airport were extremely rude to my sister who is a long time customer, the manager was incompetent trying to give us a smaller and already damaged vehicle when it was his employee who caused the accident, the road side assistance representatives never did call my sister back after “escalating” the issue, and now 1 day later still nothing and the local branch “has no vehicles”. Enterprise has lost 3 customers and I am spreading the word. Shame on you!

This summer at a Davie, FL on SR 84 store: Less than a few days into 1st car i discovered a palmetto roach infestation in the caravan, that I waited an hour & a half for after the store closed which I was told to take a Lyft to their mechanics to get the car because they were out of cars even tho I had an online CONFIRMED reservation. After said roach infestation, they said they’d work it out with me at the end of the contract & gave me about her car which broke down in 90+ degree heat for lack of gas even tho the gauge said 30 miles left causing me to spend on AAA. the review mirror also repeatedly fell off ON MY sandaled foot WHILE DRIVING. I brought it back to get fixed & it kept happening. At the end of the contract they tried to find ways to charge me instead of credits for the insane BS & nastiness & trauma from roach phobia I had to deal with. They were delaying when they knew I had to rush to the airport & said they would not close the contract until I called so they could credit for al my troubles. Then they closed the contract while multiple managers said they were too busy to deal with it or would call me back & never did! I was lied to , gaslit, blame shifted for absolute ridiculous issues renting from a company I thought was accountable & respectable. horrid experience & I’m still nervous driving cars because I’m worried there will be roaches. The mental, health, safety risks for simply renting a car have been unacceptable yet they expect someone to pay full price for the hopper shoe then think they will go away? Pretty sure there are multiple legal & personal injury issues here and then some.

I rented a car to pick up at the Austin Bergstrom Airport on Sat., Sept. 3, 2022. I'm a long-term customer of Enterprise and have had good experiences in several cities. At 11:45 a.m., we arrived at the "counter" in the garage and found a line of about 10 people and 3 cars, which turned out not to be available for rental. No air conditioning in the garage in the 90-degree Texas heat. The organization to find out how to check in was nonexistent on behalf of Enterprise, but another customer told us who was checking in renters. We specifically asked for a midsize car but were initially offered a truck, a jeep, and an SUV, all of which we declined becaue they'd be too difficult to get into. No one updated us on what was happening until we asked for a progress report. Then, we were told cars were being cleaned and washed and brought to the rental area as soon as possible. We finally got our car at 2 p.m., too late for a 1 p.m. lunch date. Matthew, the Enterprise rep, said the company has fewer cars these days because they remove cars from rentals when they reach a certain mileage and then sell them.

This was a horrible experience all around. One person had flown on an international flight the night before, and no car was available for her. It was her first time renting from Enterprise as a corporate client. Of course, she was very turned off by the experience. I encouraged her to try again and said this was an anomaly. If I hadn't had positive experiences in the past, I'd never rent from Enterprise again. REALLY BAD SERVICE THAT DAY.

Matthew said that if we returned the car with less than a full tank, we'd be charged $6/gallon (double the going rate in Texas). We always bring the car back with a full tank, so we declined. The price he originally brought up on his tablet was much more than the quoted amount, and we declined that. He reasoned that each day's charge is the same, no matter what time the car is picked up (I asked, you mean if someone picks up a car at 8:30 p.m., they're charged for an entire day?). My experience is that I've been charged on a 24-hour basis, so if I pick up a car at 1 p.m. and return it before 1 p.m. 3 days later, I'm charged for 3 days. Matthew reconfigured the time in the table to say we'd return the car at 6 a.m. so that we'd receive the emailed charge. We returned the car before 11 a.m. on the 4th day and were charged for 4 days.

I received a notice in the mail from the damage recovery unit stating i did damage to the vehicle which I didn't . See the notes that i called in additional damage I found the next day after renting the vehicle on August 26th. I was told I wouldn't be charged anything. There are a bunch of notes on my account to support this. A represented called me Sept 9th to confirm there was no damage. I want this resolved. Claim [protected] For Judith Stasek I want these charges removed

My Fiancé and I rented a vehicle from Enterprise on Nov19, 2019. At the time of having the vehicle we were able to get an extension from Corporate. However the person working at the location 6343 Vineland didn’t honor it. When she found out we went to corporate for the extension she immediately checked us out of the vehicle and demanded we return the vehicle immediately and literally gave us a few hours to take our belongings out of the vehicle to return the car. We returned the car the sameday after she threatened to call the police and report the vehicle stolen. The same day she reported the car stolen she issued warrant out for my fiancés arrest. The warrant hit his record prevented him from working and also from doing business. We called Corporate the damage recovery unit and also sent out several emails to get some info on the warrant also on the vehicle that was turned in that day. No one has responded gotten back to us and both damage recovery and corporate do not have any info or files in their system regarding our reservation or case. Everything has been wiped out of the system. We are looking for answers. The location we rented the vehicle from is permanently closed and is for lease and there is no trace of the business on any websites including the SEC, Better Business Bureau, or the State library for businesses. Anyone that thinks they can help please feel free to contact me at [protected]@yahoo.com. I’m looking for answers not the runaround like I’ve been getting for the past 2 years. The worker also made a frivolous snd fraudulent claim that the car was stolen when in fact the vehicle had been turned into a different location. She breached the contract and I believe Enterprise wants no part of it. My name needs to be cleared as well since she decided to put me on a DNR list. Her claim is fraudulent and outrageously treacherous. Looking for answers.

I am seriously upset about the service I received from Enterprise today. Due to unforseeable Circumstances, myself and my grand daughter are stranded in Arkansas. My granddaughter needs to get back home in Louisiana and I need to get Back to work so that I can return to fix my car that is inoperable due to engine issues. I make A Reservation for a car Rental which was guaranteed by customer Service. I asked the representative to please make sure of the availabile of the Reservation. I was told she tried to Reach the Branch, but could not get an answer. I was then given the phone number to the location of my Reservation. I contacted said office and was told that they were not able to honor my Reservation. I then Contacted Customer Service and Requested that the Rental location Be changed where It was gauranteed availabilty since I would be traveling 2 hours to the location after Paying someone to Bring me there. I stressed my need to be sure a car would be available. I did this because my phone service is not adequate Because I am from Louisiana. I was reassured By the Representative that there would be a car available at the agreed upon time of 3pm. I traveled 2 hours to the location, expecting to have my grand-daughter home in time for school on Tuesday. Upon arrival at the location, I introduced myself and Requested my Reservation Be honored. In as told By the staff that there was no Rental car available at the time and that they were waiting on the Return of several vehicles But they could not gaurantee that I would be allowed to rent one of the Returns Since they had others that had made reservations and were also waiting for a car. I politely asked if I could wait for a Return due to the fact that I was promised a Rental car and I was at the location, I was told yes I could wait. After seeing several Returned vehicles I walked inside and asked that I please be notified if there were Returns that I could then Rent. I was again told yes, I would be notified. A short while later, I walked Back into the lobby when I was addresed By What I assumed to be the manager, (with the other employees I Previously spoke to standing Behind him) and asked if he could help me. I repeated the above information including the Reservation, the verification of availability By the representative and the urgency Behind my need for the Rental. (the same information that was previously given to the 2 employees standing there). obviously he had been given the information Prior to my entering the lobby Because without hesitation or looking into the computer, the manager Responded as soon as I finished my last word stating " maam we will not have a car available for you today and in fact we probably won't have availability until wednesday or Thursday, " Needless to say, I spent money and time getting to the Business Because I had considerable Respect for Enterprise and have used their service in Louisiana several times where I was always treated with respect and Kindness By the employees who would go above and beyond for me as a paying Customer. Not so true in Arkansas. I was not treated as one would be expected to be treated where I choose to spend my money. I completely understand how things do not always go as planned But the presentation of the lack of adequate Reliable Service could have been delivered in a professional, empathetic and compassionate demeanor. Customer Service is Key to their Paycheck. Totally unsatisfied today

I utilized a Enterprise commercial pick up truck and while using the vehicle the back right bumper was damaged, minimally damaged. Because the back right bumper was slightly damaged and could easily be replaced I requested that I could just do the repair out of pocket. The Rep said that it would not be an issue and ultimately went against my insurance anyway. Immediately after the incident I took the vehicle to a commercial RAM dealership nearby for an estimate and they stated that sense it was just a matter of replacing the bumper and no body damage it would be $984.00. Enterprise instead chose to not only go against my insurance but forfeited utilizing a replicable commercial business such as Ford RAM commercial dealership in order to get an inflated quote from a non replicable business so that they could collect more from me, as well as, my insurance company. On their estimate the body shop they used lied and exaggerated the damages so that they could collect $1650.37 from the claim. They clearly committed insurance fraud and me being a prior Platinum Member I will never do business with them again if this is not addressed! Enterprise has the audacity to still try to collect $300 additional funds from me on top of their shady dealings! Claim [protected]

I went to the car rental in Hazelwood MO, and they rented me a Kia Soul, and its a high probability that the car would get stolen, due to the high number of these particular cars that have been reported in St. Louis. I asked the salesman will the car be safe and what will happen if it gets stolen. He informed me that it would not be my responsiblity. Well the car was actually stolen from my home and they are saying I need to pay a $500 deductible. If you know that this is a problem why would you rent this particular car to your customers. Please help me understand this.

I rented a car for my husband online through Travelocity Itinerary # [protected] and Enterprise confirmation number [protected] and RA# 7DP4W6. The rental was for a Full size car cost $214.98. When my husband pick up car Enterprise told him they didn’t have any full size. They stated they would give him an Amada Nissan for the same cost. When we dropped the car off. We were told the receipt would be emailed. Upon getting the receipt the cost of the vehicle was $336.31. The difference in the cost is $121.33. Dates for the rental was pick up 8/26 1:30pm – 8/28/2022

I got rear ended in a parking lot and their insurance covered a rental car from enterprise I got the car on the 15th of august was told when I return the car I’d be refunded the 100 dollar security deposit well it’s been 2 weeks and still no refund in my bank account plus they charged me an extra 64 dollars for liability protection or something I never asked for that or wanted that if I don’t receive my refund I will be going to the better buisness bureau.

My lady and I arrived at Tampa International Enterprise RAC with all the proper documentation and forms of payment necessary to rent a vehicle and when approaching the booth to leave with the car the representative which refused to give her name or employee ID number seemed to be having a bad day and immediately began to speak to my lady and I in a very unprofessional manner. She asked if I had a debit card for the tolls which I did and then stated that I had to have a return flight in order to use the debit card which I had as well but as I was looking for the itinerary for my return flight she called a manager which stated that his name was Dre and he immediately stated without considering my document that I wasn’t going to be able to rent the car today. After he finished speaking I asked him why not this would be the third time I’ve rented a vehicle from this location with this exact card and documentation and he shrugged me off and said there’s nothing he can do about it because he’s only an assistant manager and that there wasn’t anybody else to speak to at the time before walking off. I immediately called Enterprise customer service number to file a complaint as I felt discriminated by these actions and even though the representative agreed that this situation wasn’t right she had requested for me to ask for there employee ID number so that she can add it to the complaint and the employees refused. I have video of the incident and plan on filing a civil suit as my lady and I felt embarrassed and hurt by these actions especially coming from a company who’s had all sorts of discrimination issues in the recent past. We would like to be compensated an undisclosed amount due to pain and suffering from these actions on Enterprise RAC and there employees behalf and would also like for these employees to be retrained the proper way or be fired immediately to prevent this from happening to anyone else. I would prefer to resolve this matter directly with Enterprise RAC if possible prior to pursuing this matter through a civil court in which I will further discuss the full incident and provide whatever proof and videos necessary to back up my claim.

Hello!

We had a rental car from Enterprise summer of 2022, as part of our own car being fixed after an accident. We have our own toll transponder for Ezpass, which we used in the rental car for the duration of the rental period. We never activated the courtesy transponder inside the rental car. Why would we?

It has been over 10 days since returned the car, and today we got an email from '[protected]@htallc.com', claiming that we owe $8.07 in tolls, and $11.85 in service charges, for a total of $19.92.

Whomever this is has access to my personal credit card (which I did not give to Enterprise at the time of the rental, not to the body shop), so the card is now locked. The fee $19.92 was charged to the card.

I am attaching the email for reference.

I have booked a minivan from 4/28/2022 4PM-4/30/2022 4PM and as per my booking I have returned the minivan on 4/30/2022 around 2-3PM. I have been over charged for 2 extra days for the amount $283 which is inaccurate. I have tried to dispute the charge with my credit card by it was rejected my enterprise. I have called enterprise many times to fix the over charge and they are saying that charge is valid which is totally false. I have returned car on 4/30/2022 by dropping off the car key in a drop box as the office is closed. enterprise is saying that the office is closed on 4/30/2022 at 2:30 PM and i had to return it before that to consider within time which is not mentioned to me and I am not even aware of it. if that is the case I should have been charged for 1 extra day only as the office is opened again on 4/31/2022, but enterprise is saying that I have returned the car on 05/01/2022 7:00 PM which is totally false and I am asking for enterprise to provide a proof which they didn't provide it.

I had a rental with enterprise from 5/26/2022 thru 7/19/2022 all the time with my expresstoll transponder in the windshield as I informed the initial rental representative that I would be doing and was only told “ok”.. after my rental was returned I received a notification that I was being charged $93.88 for toll charges of which I was also paying expresstoll on my monthly account for some of the same tolls. I sent a copy of each bill in showing one certain day had the same charges and was told they were not duplicate charges so I decided to look further into what I was being charged for. I found two separate days that I was charged for the same roadway that I am on many other days but those particular days and times I was not even close to where they said per my timeline on google maps. Another day that I took a quick ride to the mall showed that with that one hour that I was on the road going to and leaving the mall I was charged $26.22 in total fees for that drive up and down the street. On top of all the fraudulent fees I was also charged an extra $19.75 for service/administration fees that they “so kindly” will refund me. I want people to be aware that they are being charged fees not incurred and should compare all charges to their location history if they’ve ever been charged tolls by enterprise, I am quite sure there have been many many charges that were not deserved.. this is fraud. I am filing complaints with the BBB next.

I have taken the rental for one day 13-Aug to 14-Aug at Wesley Chapel, Florida. RA# 78VCSN. The rental car I have used is Nissan Versa. The security deposit of $300 is not released to my account (I have used debit card since I didn’t have credit balance at my credit card). When checked with the customer care, they have mentioned that the security deposit was processed on Aug-14 and they asked to check with my bank. But they didn’t share the transaction reference number and they mentioned they don’t have (something fishy). Without the reference number, my bank can’t help me out on this. Please check and release my security deposit

I Rented a Suv thru my insurance company on July 8th and I was giving a Suv with no air condition and tire pressure issues. I brought it back to swap it out and they had no vehicles. I had to suffer for a week in a 100 degree car for over a week. Then after a week I called them to swap out hot vehicle and they gave me a Jeep compass and if you look on the internet and every where a Jeep compass is considered a Compact Suv. My insurance pays $50 @ Day 30 days or $1,500 max

So Vestal manager Ryan says I went over my rented days but I didnt because at $30 @ day for 30 days rental comes out to $900 and for another 17 days it comes out to $510 which makes the total $1,410 I didn't go over my Ins Rental. Now Ryan is trying to charge Geico $1,500 and me the balance which is wrong. He is over charging Geico and me for a compact Suv. My vehicle a Jeep Grand Cherokee is a mid size Suv which if rented cost$50 @ day. That's not what was giving to me I recieved a $30 @ day vehicle. My Jeep is still at body shop and I had nothing to drive and I was waiting on body shop they are over 2 weeks late on the repair. I dropped my Jeep off to body shop on July 15th and they had 12 days to fix it. Which means it should have been done by July 27th. No one called me or informed of the delay. Now today I get a letter from Enterprise saying I went over my rental. But a Jeep compass is not a Mid size Suv. So Enterprise is over charging Geico and me. It should be a total of $1,410 and you still have my deposit. I shouldn't owe anything. I need this resolved asap. I tried to discuss it with Ryan manager at Binghamton but he has an attitude and is ignoring me. He won't even answer me.

I need it resolved I have rented from Enterprise for over 10 years and never had a problem. I want this resolved fairly. If it doesn't get resolved I have no choice but to File complaints with The Ny State Attorney General and State Consumer Protection Agency

and The FTC and The BBB and NACA and an Attorney.

Please respond today ASAP

Thank You Jeanette Kaylor

Phone [protected]

Email [protected]@gmail.com