Enterprise Rent-A-Car
Reviews and Complaints

I Rented a Suv thru my insurance company on July 8th and I was giving a Suv with no air condition and tire pressure issues. I brought it back to swap it out and they had no vehicles. I had to suffer for a week in a 100 degree car for over a week. Then after a week I called them to swap out hot vehicle and they gave me a Jeep compass and if you look on the internet and every where a Jeep compass is considered a Compact Suv. My insurance pays $50 @ Day 30 days or $1,500 max

So Vestal manager Ryan says I went over my rented days but I didnt because at $30 @ day for 30 days rental comes out to $900 and for another 17 days it comes out to $510 which makes the total $1,410 I didn't go over my Ins Rental. Now Ryan is trying to charge Geico $1,500 and me the balance which is wrong. He is over charging Geico and me for a compact Suv. My vehicle a Jeep Grand Cherokee is a mid size Suv which if rented cost$50 @ day. That's not what was giving to me I recieved a $30 @ day vehicle. My Jeep is still at body shop and I had nothing to drive and I was waiting on body shop they are over 2 weeks late on the repair. I dropped my Jeep off to body shop on July 15th and they had 12 days to fix it. Which means it should have been done by July 27th. No one called me or informed of the delay. Now today I get a letter from Enterprise saying I went over my rental. But a Jeep compass is not a Mid size Suv. So Enterprise is over charging Geico and me. It should be a total of $1,410 and you still have my deposit. I shouldn't owe anything. I need this resolved asap. I tried to discuss it with Ryan manager at Binghamton but he has an attitude and is ignoring me. He won't even answer me.

I need it resolved I have rented from Enterprise for over 10 years and never had a problem. I want this resolved fairly. If it doesn't get resolved I have no choice but to File complaints with The Ny State Attorney General and State Consumer Protection Agency

and The FTC and The BBB and NACA and an Attorney.

Please respond today ASAP

Thank You Jeanette Kaylor

Phone [protected]

Email [protected]@gmail.com

I had to rent an SUV close to my Durango because of 4 children. My insurance paid up until a certain amount and then I return it or keep until my car was done being repaired. I kept it because I am a busy mom of 4 and a teacher. There was already scratches on the Tahoe that they did not note on the agreement. When I dropped the vehicle off it was fine. I cleaned the interior and there was not a hole in the leather seat or a stain. Leather does not get stained. My kids had food, it wipes right off the leather. Yes, it needs to be vacuumed etc. If I had been told anything at all I would have cleaned it nicely before bringing it back to them. They were so vague relaying any details to the rental that I played guessing games about miles/gas. Now they are determining damage by me and saying I avoided them; horrible accusations were made towards me, and it is just absolutely absurd. I have phone records, emails, online chats, texts, etc. showing I called multiple times to give them a new card number and pay the rental. I paid in full, and they charged me an extra 500 dollars instead of the 100 deposits. I have never been treated in such a disrespectful way by any store owner. I am absolutely appalled I am being accused of an accident with damage on passenger side which my fiancé, myself, and my mother just all happened to not see it/> I dropped the car off in a bad area, many homeless, or drugs etc. so maybe someone did something. I know it was not smashed or damaged in any form when I dropped it off. Also, I am very disgusted that the loss prevention agent wrote they did many drive Bys at my personal private home mind you on a dead-end road. They pulled over across from my house a few times and looked like kidnappers, my children were petrified. As my fiancé came out, they sped off. This happened numerous times and the whole time all I tried to do was pay for the rental in full! No one would take my card information! I am making this complaint due to Enterprise making false accusations towards me as well as charging my card much more than I was told. Also, stalking my home and endangering my childrens safety. When I left the Tahoe I paid for every day I had it due to my car taking tremendously longer than anticipated. I attest that all was in order and there was not any damage when I dropped the car off in the parking lot. I would like Enterprise to take back the name calling of me and ridiculous demands of loss and damage.

Booked a reservation on Tuesday 9th for Saturday August 13th got there on Saturday the lady said she tried calling me which I didn't receive a call or email or text message only to find out she didn't have a car for me, I really needed a car because I was taking my daughter to her first day of college move-in had to find another way been renting from enterprise for a long time this bad service was the first

Back in March I was involved in a vehicle wreck. The other drivers insurance took full responsibility which included a rental car through enterprise.

Upon pickup i was asked if I wanted the additional insurance. As I always do I stated "No, All State is responsible for all fees, I have my own insurance and my credit card on file covers me also". I even sent a copy of my insurance to the rental rep upon request. I get in the car and drive away.

Upon drop off there is a charge of $192.60 going on my credit card. I immediately talk to the store rep about how I never agreed to the additional insurance. And stated the same thing as above. He agrees to take it off.

Well, move on another week and the $192.60 charge posts to my credit card. Again I try to contact Enterprise but with no response this time. So I dispute the charge with my credit card company with all the backup and I win. Still never here a peep from Enterprise.

Come this week in the mail is a collections notice from Enterprise saying I owe them $192.60. Never a phone call, never a follow-up email or a response to by CC dispute.

I am sick of dealing with this. First off I never requested this additional insurance. To me it seems to be another branch to their claim scam they have been caught running. Second, no attempt to contact me outside of a claims letter? Enterprise has some ethical issues that they need tofigure out.

At check out I stated I could not give a completely satisfied. The billing rate was incorrect for first week it was 34.88 per daily. for a rogue. The billing indicated I was charged 40.00 daily from day one. I was give a edge after the fuel cover popped open and would not close on the rogue I was told by Yanique Walker she would issue a courtesy credit of 200.00. I needed to provide the receipt that the rate was 34.99 I did not have it with me. Should not that have been in their system? Just because an insurance will pay up to 40.00 per does not mean all cars should be 40/day. I submitted the receipt via email a few days later. I have not received the 200.00 credit I tried to call the branch manager at [protected] the ph# was not working Why is it so hard to get a daily rate paper receipt from enterprise. I hated the edge it is a gas guzzler and felt like it would shut off when stopping

I was picked up 5/23/22 at 12pm by my local enterprise. I advised a couple times my only real requirement is that I needed at least 5 seat belts. They told me to take a seat and they would be with me. Looking in the parking lot there were a couple SUVs that should have 5 seat belts. After a few people whobcame in after me were helped they pulled up with a Volvo xc60. I didn't complain it was beautiful with all upgrades. We did the walk around and it seemed normal. I get in it and start it notice a funny smell. With my florida allergies my husband is always saying I'm smelling things that are not there. To me it smelled like someone spoke weed in it. So many wake and bakers in florida I figured that was it and moved on. The next couple days i drove the kids 4 7 miles to school and 4.7 miles home.

Saturday 5/28 I received a call an hour before enterprise opened stating that it was IMPERATIVE that I take the vehicle to get an oil change or bring it back to they could. Well I was loving the car so I told them I would take it it. I drove up to tire kingdom and they were booked until Monday 5/30/22 memorial day. I drive back up there on Monday drop the vehicle off and explain that I all I need is the oil changed and it was a must that I get the vehicle back that day. 6pm ish I noticed tire kingdom never called and I called them. To my surprise they were already closed next day my mom called in late to work and dropped me off at tire kingdom. I walked in the guy asked if I had an appointment and I told him no I just wanted my rental back. He handed me the keys with out confirmation who I was. I have absolutely no idea what they did with the vehicle or if it even stayed on the property. I drove back home and the next day Wednesday to head into work. I normally work from home. I have had to actuallygo into the office5x in a yearband a half. I got home 8:30pm. Didn't leave Thursday and all day Friday. Friday night I went to start the car to take my son to a friend's and I couldn't get the vehicle out of park it was throwing all kinds if error codes. used my husband's truck to take my son to his friend's. Next day Saturday afternoon ish I called enterprise and let them know there was an issue. They sent a tow truck driver to my house for the vehicle and an Uber for me. The tow truck driver was able to get it to start and get it out of gear to put it up on his truck. Fast forward a bit and I get a call from the regional manager telling me the vehicle was a total loss,I better advised my insurance company and to give him my insurance information. Of course I told him in no way shape or form did I cause any damage to that vehicle. He told me that I caused the damage during localized flooding due to the hurricane. I responded that the hurricane he is speaking of was in Miami 4 hours from me and we didn't get any rain at all. He was adamant that I caused this and was belittling me on the phone. Extremely nasty. I hung up on him. Now remember the tow truck driver pick the vehicle up from my driveway not the middle of a street somewhere like you see when there is flooding.

I now have pictures from my neighbors ring camera showing the vehicle in the same spot on the days mentioned and the ground is dry I have screenshots of Google showing I was home and I have no life since I work on call 24/7. My husband checked with the EOC and confirm we did not have flooding in our county.

I received a bill from enterprise for this "total loss" for less than 10,000.00 for a 2021 fully loaded suv. Per the bil It now has new brakes, batteries, seat belts, airbag sensors and on and on.

This is 100% fraud and I have asked my insurance to fight it. Not that I have the money but I would rather pay an attorney than give them money and be apart of their fraud.

Reservation- YVY9TK

I can provide more documentation as requested for the following

This is my story / complaint

After nearly 30 years of Car Rentals - This is the worst experience I ever had

FIRST - I was in an Accident and I am already DISABLED VETERAN with a Terminal Lung Disease and Degenerative Disease of my L5 S1 (Low Back w Sciatica). I was hit at 40 MPH while I was at a stop from behind. Needless to say my Neck & Back is injured.

I have Rental Coverage on my Insurance so my Attorney used my Insurance for immediate action since I was hit the day before Thanksgiving.

SECOND - My Rental Car Coverage ended on January 4, 2022. EXACTLY one week later (January 11, 2022) I received a FedEx Letter stating that I am going to be charged with FELONY GRAND THEFT AUTO, and I am not to DRIVE THE VEHICLE AT ALL AND I AM TO CALL ENTERPRISE IMMEDIATELY OR FACE CHARGES.

THIRD - When I called Enterprise - I WAS ASKED IF I WAS AWARE THAT I AM BEING SENT TO COLLECTIONS!

NO WARNINGS ON EITHER #2 or #3

No EMAILS stating any of the above

NO VOICEMAIL stating any of the Above

No LETTER/CORRESPONDENCE stating any of the above

Furthermore- I had TWO MAJOR ISSUES BETWEEN JANUARY 4th and 11th

1. My Pet Died

2. I had COVID-19 (which I told the Lawndale Manager I was exposed to it before the 4th and I was exposed and tested positive)

So when I called I told the Manager of the Lawndale, CA location that I had Covid-19, and lost a Loved one, and I was calling to clear things up (I immediately and successfully paid the Vehicle in full) the Manager took my Credit Card Information and I THOUGHT SHE CHARGED THAT CREDIT CARD BUT INSTEAD SHE CHARGED THE CARD I USED FOR THE SECURITY DEPOSIT! It cleared fine but THAT CARD SHE CHARGED WAS SLREADY SET UP FOR AUTOPAY ON

MY BILLS! So I didn’t know this till today (12th) and it started denying my Autopayments and causing MORE ISSUES FOR ME!

She kept telling me that they are sending a Tow Truck to get the Vehicle.

It gets WORSE - I asked her to please (PLEASE) notify me when the TOW TRUCK was coming so I could clear my belongings out (which included my backup Oxygen Tank, Handicap Placard, etc) and she had the Nerve to to tell me that I can just come down to get my belongings at their Branch!

I don’t have a Vehicle and even told her that I intended to pay it current (Before I was told about GTA and Collections) because I didn’t have my Vehicle back from the Body Shop.

I was treated terribly, and I have contacted their Facebook account which assured me that I would be contacted, which never happened

Accident / ER the day before Thanksgiving (Nov 24, 2021)

I would like a full refund as I had to pay numerous late fees and penalties.

I went to Delaware from Nj on a weekend trip. I Spent the weekend and then drove back. I paid every toll in cash. Enterprise is charging me saying I didn’t pay a toll when I went over the George Washington Bridge. Here’s the thing though. I never went over the GWB. Why would anyone go over the GWB to go from NJ to Delaware? It’s in the opposite direction. I think this is a scam. They already charged my credit card. I’m trying to get the money back right now.

I made a reservation with ENTERPRISE - a MONTH rental for a mid size car. (22% overpriced I might add) The Rental was scheduled and confirmed. I showed up an hour late to the GRAPEVINE TX office for my "appointment" (taking care of my own customers in meetings that went long), and was told, quite flippantly and dismissively, that "because I was late, all they had for me was a mini-van"...A min-van... I objected, andI asked why nobody called me before giving my car to someone else - after all I had a reservation. The untrained, terribly unprofessional arrogant [censored] behind the desk told me "it was not his job" to call me. I questioned if making a "reservation" at Enterprise meant anything, and the same person told me "only if youre on time". I again emphasized I needed a car, and a minivan was not going to work. The Dallas market has countless Enterprise locations, and pressed him to find me a car. (I had to ask for this - it was not offered) He looked me in the eyes and said "I'm done". I retorted, "your done?. What does that mean?" He clearly needed me to roll over and was not accustomed to someone not accepting unprofessional and careless support. Also, during this conversation with the 'frat boy imp' behind the desk, the person in the managers office closed the door during the conversation, rather than coming out and helping. This clearly was going nowhere. So, I left. I Ubered back to my office and called the ENTERPRISE Corp office. I explained my experience at the GRAPEVINE TX office, and they apologized, and kindly and quickly lined up another car to be delivered to my office at 4pm. I was thrilled that the customer service agent was willing to help me out of the mess. I was certainly grateful for the young ladies support. However, at 4:05 pm, the new Enterprise office (KELLER TX office) called me and asked if I was going to "come get my car" ( I thought they did not call customers...?) I let him know, quite respectfully, the reservation states that they were going to drop the car off at my office - that I was tied up with customer meetings the rest of the day and had been told that they would deliver the car. THIS particular clown retorted in one quickly delivered sentence *(almost rehearsed)... "We don't deliver cars from this location, would you like me to cancel. your reservation?" You cant make this up. ENTERPRISE is the absolute WORST business I've encountered in the last 20 years. They are so completely disconnected, entitled, arrogant and dismissive of 'customer service'. They don't care that people make reservations for a reason - and its typically out of neccessity. I will NEVER attempt to rent a car from ENERPRISE again. Incidentally, I spend over 100k a year on Car Rentals in my three businesses. Ive never had this issue with National, Hertz or AVIS. They are pretty good at accommodating me if there are any issues - and actually upgrade me for free if the car I reserved is not available. ENTERPRISE has not only lost the chance to win more of my business, they now have another person that is entirely dissatisfied with their organization and will only warn others of the miserable and unprofessional culture at ENTERPRISE. After these two back to back comical interactions, I am pretty confident that its a company culture issue that enables their employees to act with complete arrogant impunity and unprofessional acumen. So terrible. Save yourself the risk of this - rent elsewhere.

In April, I booked and paid a car rental at Enterprise Rent-A-Car's website to be provided by the branch at Saint-Roch train station in Montpellier, France from July 12th to July 21st.

As we are four adults travelling with four large suitcases, I booked a Peugeot 5008 or similar. We need a car to travel in Southern France and carefully selected this model, a SUV with extra space but not to big, automatic transmission and good comfort, as we know we had to drive on narrow streets in the mountains.

When I should pick up the car, I was told that they were not able to provide the car with automatic transmission, but only with manual transmission. There were no alternatives. I could accept the car offered or cancel my booking.

I was disappointed about the situation they put their customer, me, in, and as the booking was made in April, Enterprise Rent-A-Car have had plenty of time to prepare for this.

Even though I prefer to drive with automatic transmission, especially when driving in hills and mountains. I accepted the car offered, however also applied for a discount, as I have paid extra to get a car with automatic transmission.

The Enterprise Rent-A-Car staff at the office was not able to provide me that, as they asked me to arrange that with the company, where I made the booking. Which is Enterprise Rent-A-Car’s website. So, in fact the Enterprise Rent-A-Car customer service guy at the branch did not take any accountability for what Enterprise Rent-A-Car have agreed on in a contract, however asked me to contact...Enterprise Rent-A-Car. Strange company!

After having signed the contract, I was handed the keys to the car and was asked to go to the parking house where the car would be handed out to me.

To my big surprise, it was not a SUV like the Peugeot 5008, Citroen C4 Grand Picasso, Renault Espace, VW Touran/Sharan or similar they had prepared to me. It was a MINI-BUS – a Citroen Jumpy! A huge car, or mini-bus actually, with 9 seats. And with a comfort much worse than the ordered category. In fact, it is a van where they have mounted to rows with seats. That’s it. Only aircon for the driver and the one on passenger’s seat. No loudspeakers for passengers, only for the front row (driver). There was no comfort at all for passengers on the two rear seat rows.

I am surprised that Enterprise Rent-A-Car find it acceptable to provide me a car like this which not at all match the car I have booked. And I am even more surprised that I was not told at he counter when signing the contract, where the staff only found it relevant to tell me that they could not provide a car with automatic transmission but only with manual transmission - take it or leave it!

I know the contract says “similar” but I expect that refers to the brand of the car. And that is fine, and as mentioned there are several other brands than Peugeot who makes similar cars, a 7 persons SUV. However, the mini-bus they offered me is not the same category. Attached are pictures of the car booked and the bus they offered me.

I have submitted a complaint at Enterprise Rent-A-Car's website however haven't heard from them yet. However, when a company are not able to offer the service as we have agreed on in the contract, it should not be the customer who chase the company to settle the deal.

I am writing with respect to a negative experience with one of your agents that said his name was andrew. I called the tel No: [protected] at 11:56 a.m with a view to getting a price on a van hire. My daufgter walked into my office wearing her grandmothers wig which i founf funny so i started to unconsciously laugh at her while i was still on the call with the agent. The agent started to immediately attack me, be argumentative , threaten and call em a liar.

Agent stated his name was Andrew.

This is unacceptable behaviour and I will not tolerate it

I have two issues with my recent rental of an Enterprise car.

1. When collecting the car I was told that it had to be returned with the same volume of petrol. However I underestimated what was needed. I should have perhaps put another £10-15 pounds worth in. At the end of the rental I was charged an additional £47 and told that the excess was an 'admin fee'. This was at no point explained to me. I believe that this is sharp practise and a way of Enterprise making money out of its customers.

2. After collecting the car I immediately noticed that the tyre pressure was low. But I was going away for the weekend and resolved to pump the tyre up on Monday. As a cautionary measure, on Monday I told the branch of the problem. They advised calling out the AA. Which I did. They in turn took me to the nearest Kwik Fit where it took Enterprise 45 minutes to authorise the work. Imagine my shock when I have received a bill of £287 which includes a charge for the AA attendance and another £50 admin charge.

Clearly this car was rented to me with a fault. Furthermore the 'AA charge' would have been covered by your umbrella policy. Why was I not advised to drive (the car was driveable) to the nearest Kwik Fit.

Not happy and I will be recommending that Tesco Insurance no longer use the services of Enterprise. Without a satisfactory outcome to both matters I will publish on social media.

Vehicle was rented back in June for a week (6/13-20, 2022) to attend a wedding in Fargo, ND. Once arrived the vehicle was disgustingly dirty and smelled of chlorine which triggered my family allergies. Had to ride with windows down every time we used the vehicle. I called, emailed and called again several time and still no response from company. Horrible treatment.

Booked my reservation a month in advance, the email stated I would pay $287 on pick up. I use my debt card with $333 on it which I reserved for the rental car. My card declined after I intimidated and signed for $287. No mention of anything more. Goes outside and tries my card again and it declines. I told them there was $333 in the account and it shouldn't decline bt they said nothing. I called my bank Community Spirit Bank and they informed me that enterprise was charging almost $600. I initialed for them to withdraw $287 not $600. They tried to tell me the policy is $300 deposit, but even the reservation stated that a deposit was $300-$850 if the vehicle was sports/luxury. My car was not any kind of vehicle like that and they were still trying to charge me a $300 deposit. I told them this isn't enterprises policy and they said no but this is our policy.

I rented a car from Enterprise at 20537 Western Ave, Torrance, CA 90501

on June 18, 2022. Since then I've been renting it by the week and when payments are taken from my credit card the amounts seem higher than they should be. I asked about my bill today on the phone and was told I'm paying $25 per day for insurance. I was NEVER asked if I needed insurance and never signed any agreement for insurance. However, when I look at the contract, the insurance WAS added to the contract. I initialed the section which states that I declined insurance, but now I see that only referred to supplementary car insurance. This is a very sneaky and fraudulent way to make the customer think he's declining car insurance, when he's actually only declining add-ons to the insurance. I've spoken to the sales agent and he said he would remove the insurance going forward, but I still have to pay about $1200 for the insurance up to and including today's date..

Since I rented the car on June 15th I haven't had any reason to use the insurance. As is the case with 99% of car renters who add insurance to their rental contract, it's been a complete waste of money and it's added about 40% to the rental fee. I've read that Enterprise employees receive bonuses for add-ons such as car insurance because it's almost pure profit, so I understand the motivation for tricking customers like me. However, it should be sold in a professional manner that treats the customer with respect, not done in a deceitful manner.

I've been a Platinum level Enterprise customer for over 10 years and very rarely had reason to complain. I'm sure you would agree that this is a very poor way to reward my loyalty to your company.

Please let me know how this situation can be resolved.

Regards,

David Treciak - Member #GB7H3RS

Erie insurance claim made reservation for me and showed my email lady from enterprise said I need reservations and asked somebody else she said he doesn’t has reservations and contacted with insurance why layers 40 years lived in this area missed time and do ridiculous time 9 am and called enterprise at 2 pm gentleman asked me phone number get my reservation one day before and asked why people play like that why different between black and Hispanic looks like discrimination first time my life get treatment like distinctive race accent note more people come after me get car why black peoples discriminated Hispanic look the same we are human every body made respect and doesn’t matter races 16300 heritage blvd Bowie Md 7-27-22 at 9 am my phone [protected]

Enterprise is not responding to my attempt to make a damage claim, texas law requires all drivers to have liability insurance. why would they rent out a vehicle with no apparent insurance. I have been calling them for days now and there is no response. HOw does someone drive off the lot in a car with NO INSURANCE?! NO one checked the drivers insurance?

I reserved a "luxury SUV" (Chevy Tahoe size) week of January 1, 2022 for the week of July 1 thru July 10, 2022. They asked for no payment up front but stated that size vehicle would be available for that time frame and gave me an approximate total. Time came to go pick up the vehicle, the place was extremely busy so we waited for approximately 30-40 minutes. I showed the gentleman my email of what I reserved back in January, he took me outside and wanted to put me in a Toyota that was more of a midsize SUV, I declined and said I needed the trunk space not so much the 3rd row seating, he tried again with a Volkswagon, again not a big trunk, we ended up with a Chevy Traverse that we put the 3rd row seat down but the trunk space still was not what we needed. That right off the bat was frustrating especially since I had it reserved or "on hold" since January. We then had to wait for the garage to go over it because it just came off a rental. So we were there for about 2 hours total getting a rental car that I had "reserved" since January and wasn't even the one I wanted. Going over the rental agreement with the sales guy, I asked about the toll pass, because I have one and I was going to use mine. He clearly said do not ues yours because you will end up getting charged twice. Enterprise charges you and then you would get charge off your responder. So I asked the question it is right into the agreement, he said yes. Ok, I also got the extra roadside assistance for the time we were gone. I asked him if we return the car early will I be charged the extra day, he said no. Well they charged me the extra roadside assistance, the extra day. Fast forward to I returned the car a day early, put the key in the drop box 15 minutes after they closed. They called me on Monday morning to ask how everything was, unfortunately when they called I was in the middle of something and just said fine and hung up. They billed my card that Monday I paid it thought everything was done and over and never have to deal with them again. Well a week later I get a credit card charge for $7.75 from tolls, after an email a day later and looking into it I discovered it was for the tolls, I ended up paying it because it was $7.75 and honestly I wanted to be done with Enterprise at this point I had, more than enough. Then on 07/22/2022 more than 2 weeks after my final agreement had been paid, car returned I get another credit card charge for another toll of $31.45. I call the local enterprise place, waited on hold for over 25 minutes, the phone was picked up 3 different times and placed back on hold, then when someone finally picked up to speak to me told me they couldn't help me and gave me a different number to call. I called that number and got someone working from home because he kept having to mute me because of the dogs barking in the background. He advise me that these charges can keep coming until the toll company is done filing them. Oh and there is $4.95 service charge to every toll, so it would of been cheaper for me to use my own transponder then to go through Enterprise because I do not have to pay that service charge. Who gets the service charge? The gentleman on the phone gave me another number to call (the Toll people to find out how many more tolls I would be charged) . At this rate I am up to $40, $10 in fees, and they are still not done in charging for tolls yet. All because first when given the agreement in the beginning they should of explained: You will be charge a service fee of $4.95 for every toll you go through plus the toll, and you will continue to get billed for the tolls weeks after we bill you for your rental agreement because it is 2 different items. The whole process of this rental from start to end has been very disappointing, and to continue to keep getting charges makes it even more frustrating. Desired Outcome : Training on employees so other customers do not get blind sided about the charges. I would like a refund on the service charges for the tolls because if I used my own I would not be charge a service fee every time I had a toll. Re look at my bill to make sure I was truly charge correctly because I honestly do not trust anything about Enterprise and what they have done, because of the experience I have had.

When trying to be added on as a driver at and airport I was told I was on the DNR list. Not knowing what that was the person behind the counter told me although she couldn't tell me why. This was on June 4th of this year. On June 6th of this year I called customer service and was told I owed $275.00 from EIGHT years ago for a minor scratch on the passenger side of the vehicle that I rented. Never was I informed by phone, email or mail that I owed this money. On June 6th I was informed that a "regional" manager would contact me. That never happened. Two more times since the June 6th I've called and was told a regional manager would call me. That's never happened as well. I again called today and again was told that someone would be in contact with me, this is a 3 to 5 day thing that at this point I guessing there really isn't someone on the other end of these requests. I've recently took a position with a company that unfortunately uses National as the preferred rental car company. Since I'm on the DNR list I have to rent from another car company which cost more per day than Enterprise or National. I am now getting questions from upper management on why I can't rent from Enterprise or National and I have no choice but to tell them I can't get Enterprise to respond to my numerous requests.

July 18th . I went to pick up the car I'd reserved online with Travelocity and when I went to the desk to pick it up they said they were all out of cars. I had to rent a car from Dollar rental for over twice the price. This is evil, and I will pursue this legally to the end.

Enterprise

Confirmation: #[protected]

Travelocity itinerary: [protected]

Reservation details

Pick-up

Mon, Jul 18

5:30pm

Drop-off

Tue, Jul 19

5:30pm