Enterprise Rent-A-Car
Reviews and Complaints

07/16/2022

Donald Hatter

1213 East 7th Street

Pueblo Co. 81001

I received a letter from Enterprise Rental Cars today, dated 06/30/ 2022 stating that I was involved in an accident within their vehicle in Kansas. U.S.A.

I have rented Cars from Enterprise Rental before. I have always returned these Vehicles in pristine condition. this instance 06/30/2022 I did not rent a car from Enterprise at all, and I have never been to Kansas. This claim is fraudulent. I have used Enterprise before, and they have all my information on file, including a valid Colorado State Driver's License, with no accidents or violations in over 20 years.

Tried to rent a car thru insurance. Received confirmation number. Called local Cortland NY office. On hold for 90 minutes no answer. Went in to get rental was told we have no cars. Asked about phones system was told by CSR that he had to pick up cars huh? You just said you didn't have any. Told to come back next day or Saturday. Left upset. Got outside and tried to call only to sit on hold again while watching the building which no one entered. Sat on hold for another 30 minutes before I got really PO and hung up.

On June 7th I rented a car for 5 days from your facility in Lake Havasu city,Az . I drove the vehicle for 5 days locally. I want to address my major complaint - That of the exorbitant fees that I was charged with and paid. I rented a car class - CFAR .. I didn’t drive the car excess miles and returned it on time. The complaint is the total charge was $ 816.34…I was stunned and then felt offended by for the sake of words “ROBBERY”. That is $163.00 a day ! I have rented from your firm previously and had trust. Being unarmed, I was not prepared for this.. I feel the giant figure is very wrong and I will hesitate to rent from your firm again.. Richard Whiffen. 301Clay st. DuBois, Nebraska 68345

I rented a truck Saturday morning and was scheduled to return the vehicle Tuesday morning 9:00am. I called Tuesday morning the first time around 7:38am (The location opens at 7:30am - 18:00 Monday-Friday 9:00am-14:00 on Saturdays). I got the call center the first time I called and spoke with a rep who told me if I wanted to keep the car longer I could (I asked her if I kept the car longer than the scheduled return time 09:00am Tuesday, and returned it before 17:00 Tuesday, how much would it cost me?) she informed me that the branch could give me a call and give me that information and that she had submitted a ticket and they will return my call soon. I had a feeling it wouldn’t be that simple so I called right back to see if I could get a hold of the branch office by selecting a different option and once I got through I confirmed with a gentleman if it was the location 11411 e northwest highway Dallas Tx location and he assured me it was and also informed me that as long as I returned the rental before 17:00 Tuesday (which is 07/05/2022 today), I would not be charged anything. I asked if he could send me an email confirmation or something showing that in writing and of course he couldn’t. I asked him to double check I asked was this the branch twice and he even got annoyed and said he promises it’s fine I will not be charged anything in addition to the original charges. The original charge for the rental was an estimated $432 with the insurance option I selected mind you my car is being held at the dealership for repair so I was not expecting to go over a certain budget with enterprise. $432 in addition to the $300 deposit so $732 /round a bit more. I pull up at 16:48 Tuesday and was informed the truck was in the same condition as it was before I rented (I put extra gas in it as well), however I’ll be charged an additional $150 because I did not return it before 9:00 am. I asked to speak with manager because once I told him what happened he told me I never spoke with anyone there. I can’t go back and forth with him although he sounded exactly like the person I spoke with but then again there were three men there in the lobby and they all said they did not speak with me. I told him I will need to call customer service to see if I can pull the person or call from earlier or even speak with someone who shows it in the system as dropping off before 17:00 no additional charge. He told me he was the manager and unfortunately I could keep the car or leave it with them. He was pretty much rushing me to make the decision because they were about to close. I called and the first rep I spoke with confirmed the time said before 17:00 I will not be charged, she also said she could not send me the email confirmation but insisted to transfer me to her manager so that she could do it. Before she transferred me I asked her several times if the deposit showed $300 for a return of 17:00 Tuesday and she assured me. I put her on speaker in front of my fiancé and the manager. The manager asked if she could get out the system so that he could update his screen because he doesn’t show that. She transferred me and her manager says she doesn’t see the email stating 17:00 and what ever the manager at the location said is what I need to go by. She said a regional manager will reach out however there is nothing she can do. This doesn’t have to be this way. I looked in the contract and did not see anything on additional charge for same day return however I’m not arguing that and I never was. The frustration comes from being lied to and passed around with disregard and then told take the car or leave it but it’s still coming out of my deposit.so was I supposed to leave the car and be charged additionally? I’m trying to understand how the call center is giving false information but then again people are people. I can’t point a finger at the manager as far as my money but the dismissal is something I will always snare my nose at. The audacity to treat the situation with any other true intent is frightening. I will never spend another dime with enterprise and I will encourage all people to stay away. I’ll be waiting to hear from the regional manager and I do plan to go over their head as well until I get my full deposit back.

I had problem by your station incharged. 17 June booked personaly car for 22.6 pickup. They called 21.3.00 pm and said can't available it was very big shocked that if they not sure why they not said on the spot booking that you have in chance. They told that you was in chance. End of the last moment. I got lot of trouble due to I had appointment verybserious in Prag.

I lost all and your staff behave are very badly treateft with us.

I am decide I will never take and even advised to other don't try to your firm takr car they will not a honest and respcting to costumer.

Purchased vehicle bought and paid for never received license plates and now temp registration is expired and we are driving illegally. I need this problem solved right away. This vehicle is for Frontier Heating and is being used daily. I have tried to reach out to them but to no avail. My next call is to my lawyer and a negitive google review. My name is Thomas Laine Pesident of Frontier Heating and A/C service inc. My direct phone # is [protected]

I Amy PINEO am very upset I was charge with another girl in my car they did not want be they wanted her I had no idea what was going on so enterprise said I could never rent from them cause of the girl being charged. MY CHARGES WERE WITH DRAWN SO I WAS NOT CHARGED WITH ANYTHING. I feel like am be discrimanted against me so please take into consideration that it was not me they had the wrong person and there fore I was not charged with anything. SO please am in desperate need of a vehicle to travel to work and see my kids that live in the Toronto area. Please contact me at [protected]. or via email at [protected]@gmail.com. pleasers let me know know

Hendrick Collision rented a car for me while they worked on my car. The rental windshield cracked due to a rock hitting the window while driving. We reached out to Enterprise to inform them that had occurred. We offered to pay for the damages out of pocket but were told it must go through our insurance company. Enterprise has yet to contact our insurance company and attempted to charge my credit card, but they have not provided an estimate to my insurance company. They threaten to forward the bill to collections and not allow us to rent a car in the future. Hendrick collision rented the car, and we were authorized drivers. My insurance company wants to look into the rental agreement. We have asked them to contact our insurance company. The car is now on the website for sale. I have the VIN and a carfax report on the car. We feel like we have been scrammed. This car probably was not a car enterprise-owned. We are till waiting for them to make contact with our insurance company. They ask us to pay $1,368.00 without the insurance company being involved but would not provide an invoice. Something shady is going on.

I rented a car with Indio Enterprise (which was set up with State Farm Insurance due to a car accident) The process was not very smooth and rushed and got a dirty car which has electronic shorts. I was only going to use it for a month to fix my car. Unfortunately, my car was totaled and I have had to keep on renting it till I find a responsible-priced replacement. This has taken more time due to the frenzy of used car buying due to the economy ( and false claims there are no cars? ) no there are many but overpriced.

So I wanted to change out the more expensive car since State Farm was no longer paying for this one.

I called about how to do this and got hurried and crazy instructions as well as no referral or Car Rental agreement was available online to refer to. The branch was no help. I st got an angry call from Arturo that I "owed" him lots of money? He couldn't tell me how much or why? I told him I'd take it to a local "store" since I was not going to drive to Indio again any time soon. He never noted it on the file that I was not dropping it off locally! He warned me not to drop it off at the Airport ( that was incorrect but delayed a few days since it was over a weekend by now and all Enterprise car dealers were closed till Monday I still was believing his lies. Then I was to "re-do" the contract which I thought I had done in Huntinging Beach and paid a deposit and never got my deposit back ( which is $60.00 not $50.00 on the contract) then today I was threatened by Arturo again with an arrest that I owed $224.00? I said I have never got an invoice, an electronic contract, or just my debit card charges. I asked where is the paperwork? I will gladly pay if you can show me a summary! He told me NO he didn't have to do anything and he threatened me with arrest and jailing if I did not pay the amount! Also, he said I had to drop everything and go to the closest Enterprise location NOW but I will still be arrested! The last call I made was his authorization of over $600.00 he said he could do that and I said you just robbed me! I'll dispute this with the bank! He then said I'm calling the police to arrest you and hung up! Apparently, he is so limited in this vocabulary that he had to resort to threats! If he even tries this I see how he likes jail. I think he has been there before! To arrest me for $224.00 if that's what was due? Yet the takes 3 times the amount owed!

I rented a car and made a follow-up call to Enterprise. When I spoke to the agent, he was very rude and told me he could not assist even though I read the policy to him. I requested to speak to a supervisor and was put on hold. 5 mins later the call connected and the same representative laughed, said goodbye, and hung up. I called back and was able to take care of the matter with an different associate.

I still called headquarters to make a complaint about the experience I just had. That rep offered two free rental days at any location. When I received the email with the codes, they only work at airport locations. The nearest airport location is about 75 miles from my home. Out of curiosity, I booked the reservation at the Chicago Midway Airport Enterprise location. When I called back to ask another question, I was told I could not rent a car out of Midway without a round-trip flight (which I do not have). I contacted headquarters back and they sent me to the Escalations Department. I was told she could not assist either and would forward my complaint. These are two complaints about two different incidents within 24 hours and no one has contacted me or able to assist me. They cannot transfer calls to supervisors for immediate service. This is ridiculous. So now I have two coupon codes that are of no use to me and NO ONE THAT CAN HELP!

Afterward, I called three different times about the issue and was given three different answers some reps say I can, others reps tell me I cannot and there is nothing they can do. I am not willing to drive 75 miles away from home to rent a car when there are local places less than 10 miles from my home, I fear that I will drive to Midway Airport and be told I cannot rent, wasted time, gas money and hotel fees.

Thanks for lying to me and not handling the original customer service complaint. Sad truth this whole experience has annoyed me to the fact that I will no longer rent with you for personal and work-related rentals. I deserve better. I have filed my complaint with the BBB and will continue to promote negative reviews in any way possible including on social media, emails, and personal referrals. I was given two useless codes that expire in a year.

I will not support companies that do not offer a live rep that solve problems.

On May 4,2022 a woman backed into my block wall. Witnesses came to my door and told me about it. She return several days later and said that she backed into my wall. She gave me her name, phone number and address. A sheriff came to my address and made a report about it. he also took pics of it. I have pics of the wall damages. I can send the pictures to an phone number. She told me that the car she was driving was a car rental from Enterprise Car Rental on 7221 East Main Street in Mesa, Arizona 85207.

In may I was hit and my car was totaled. When the insurance of the party who hit me rented the car I was quite happy and had no issues. When it was time to return the vehicle I extended my rental and paid with my car out of pocket up front the same day. After about a week I found a car and purchased it but had to wait an extra 2 days so I called and extend my rental. They then proceeded to charge me again and took one day out of my 50$ deposit and the second day I paid with my card. After the two days I returned the vehicle no problems. Fast forward to this week I get a call from a rep saying they are ready to settle the billing which confused me because i had already paid and settled the bill. they also told me the vehicle checked out fine no issues or damages. The rep then said he would look into it and call me back. Well today I was charged 248.43 I was given no warning or call or try to see the issue which there isn't because I paid in full in advanced. Now I have bills to pay and I can't do anything about it because its the weekend. Not only was I charged when I already paid in full but i was given no warning or tried to fix the issue on they're end. i will never used this company by choice or not. and i kill fight this unprofessional company Monday morning since they don't have the common decency to contact me themselves.

I had my car in the shop for an extended period of time. I was driving a 2020 Ford Fusion and everything was fine. The car was parked safely at work when my car was targeted and broken into along with 5 other rental cars in the parking lot. This has been on the rise all across the country. It is easy to spot a rental car in California because of the "Fleet" registration sticker on the rear license plate.

After speaking with an attorney friend of mine and reading into California's Civil Codes, specifically Civil Code 1936 which states the renter is covered for theft (and vandalism damage as result of theft) as long as the renter has exercised ordinary care.

The woman I spoke with was professional, but ultimately not helpful stating that I signed a contract that makes me liable. As far as I know, writing a contract that is in direct conflict with Civil Codes, voids said contract.

I would like to this to made clear to me. I practiced ordinary care, this was completely out of my control, and there is a police report. This also wouldn't have happened if the car was so easily identified as a rental.

Has Enterprise been writing these unlawful contracts and having people pay out of pocket when it wasn't necessary for years?

If I am wrong I will need ample and comprehensive proof. If this goes to collections and effects my credit score, there will be more issues.

I live in California, and I've never encountered racism until now. On June 9th, I arrived at the Pittsburgh International Airport Enterprise rental car. All of the employees were white and most of them were men. Between the front desk and trying to get the car... it took about 45 minutes. Several white people were helped faster and were given nicer cars than me. They refused to give me the car I reserved, although it was on the lot. The employees were rude, huddled in an area without helping me, and blamed a slow system... Although that did not slow down the white people, they helped. One employee offered a car that was a downgrade from my reservation, but didn't acknowledge it. When I brought it to his attention, they offered a slight lower rate for the downgrade, and then didn't honor that rate. They offered the poorest condition car they could find. If I hadn't spent a long day traveling, I would have said something. Then I searched the web and found similar racist experiences.

On May 4,2022 A woman backed into my block wall and left the scene. The sheriff made a report of it. There are two witnesses of it This woman return to our house several days to say that she backed into the wall. The wall was repaired of a costs of $1,381.97. She insisted that she had liability insurance on the car. I have several pics of the wall damage I can send pics with a phone number.

If you are like me, with the exception of vacation car rentals you probably rarely rent a car. For me I needed one last month due to a car accident, which was not my fault. As it so often happens with companies like Enterprise Rent A Car everything goes pretty well, the people were nice and I was happy all the way to the end when, SURPRISE they inform me that I owe them almost $200 .

When I first engaged Enterprise Rent A Car I spoke with John and he was helpful and I spoke with Pete also and everyone was happy and my car would be taken care of properly. Until today.

I had conversations with several different people including Pete and John beginning with Thursday and Friday of last week and every day since Monday of this week I always made it clear that I was unemployed and I had no money for car rentals. I made that clear on every phone conversation.

These people could see their car from their store as it was parked at the Motel directly across the highway from them. They let me run up a $200 bill when they knew it would create a significant burden to me. They intentionally let me believe I still had some time left with the car.

They could have been honest with me, instead they ran a kind of game on me. Instead of being straight with me by telling me that my rental was over on 6-3-22 they decided to mislead me with " don't forget you have 5 days before you will have to pay retail. I am not in their business so I don't understand that 5 day's till I have to pay retail means that I am already running up a bill as we were speaking. They didn't actually lie to me , they let me believe I still had some time left on the rental.

They used misdirection instead of telling me straight, late last week that my Insurance co would only cover until 6-3-22 . By telling me that I had 5 more days until I would need to pay retail prices they made it seem like I was ok for 5 more days

There might be some day I have no choice but to use an Enterprise car but until that day I will go down the street as they say. Its your choice I hope you have a better experience than me.

The manager did mention that it was a shame it went bad at the end but he stopped way short of apologizing or even considering to do anything about the messed up ending.

It's been said that if a business does well a customer tells a handful of people. If the customer is dissatisfied the person tells everyone! Look at me I am telling everyone. You had a chance to do the right thing you CHOSE otherwise.

My fiance rented a car at rental location in Cranston, RI. Insurance paid for the rental a month ago but she was still charged almost $3500. They said they could not refund the money they she had to go to her back. For someone that lives paycheck to paycheck this is a major blow as our accounts went negative and were charged overdraft fees. Not refunding is a way for enterprise to decieve and keep that money. Someone is getting a big commission.

I have complained to several times with email and online but no one seems to care about the poor quality of service I received. I have determined I would not use enterprise again for car rental.

My daughter and I rented a vehicle from Fort Lauderdale, Florida, 201 Oakland Park Blvd, Walton Manors, FL on Thursday, May 26th. The two gentlemen we spoke to were very polite and helpful. I did notice a scent of what I believed was similar to citronella but didn’t think much of it. The evening of May 27th, we returned to our hotel from a dinner cruise and noticed something in my cup and realized it was about 10 baby roaches. Further inspection of the vehicle we documented by pictures and video, an infestation of roaches crawling all over the car, inside and out. After remembering that scent I had recognized the day before, it occurred to me that the scent was roach killer. I proceeded to swab and video the insides on the vehicle, carpet and inside door frame which was covered with roach poison. My daughter is almost 6 months pregnant and we both had been breathing in roach poison with the windows up for 2 days. We proceeded to file a police report (report #[protected].. Fort Lauderdale PD). I contacted Enterprise Roadside Assistance immediately around 11:30 pm On My 26th, they had dispatched a tow truck that never showed up. We were exhausted by that point, as we were scheduled to return to Virginia the next morning. Approximately 7 am Saturday morning (27th) we contacted Roadside Assistance again and they set up another tow. The tow service reported via text that they would be arriving in 468 minutes to pick up the vehicle. I then called Enterprise again and after a little research from the employee, she informed me they would not tow the vehicle because it was not a mechanical issue. They instructed me to drive the roach infested/ poisonous vehicle back to the location it was rented in order to exchange the vehicle. I refused to put myself or my pregnant daughter back in that car so we proceeded to cab over to a different Enterprise location because we were informed they had a vehicle ready to exchange. When we got there, there was not a vehicle available and they would not assist us in any way. The employee called one other location which was 20 minutes away that had a vehicle available. He would not do anything else to help. My daughter started to have a panick attack so we went outside and I tried calming her down. A lady in the Little Caesar’s store came out yo check on us because she could see we were distraught. An employee came out of the Enterprise store and just stood there eavesdropping on our phone conversation but offered no help again. I walked back in and she handed me a list of phone numbers to other Enterprise locations, which was of no help, as we were cabbing at this point. We decided to cab back to our hotel and drive the infested rental car back to the location (with my daughter in a separate cab) and when returning the disgusting and unsafe vehicle, the gentleman was very defensive about the situation and said he didn’t appreciate us accusing them of spraying roach poison in the car. I suggested he come out and inspect vehicle and after running his hand across frame of car, it was shiny wet but he claimed he did not notice anything. I am so upset that we could have had an accident in that car had we noticed the roaches while driving the car. My daughter felt nauseous and we both had scratchy throats after riding in an enclosed space for 2 days with roach poison. We also had to leave a lot of belongings in Florida due to roaches being on it. We could not bring any of our stuff into the hotel and some stuff got stolen off sidewalk and/or thrown in dumpster. I would like a phone number to send all of this proof and evidence. I expect to get full ting reimbursed for the vehicle rental and all other expenses we incurred including compensation for our health and mental trauma that we endured. Pamela Mellen, Wendi Frankart.

I rented a vehicle from the Enterprise Car rental location at 5810 BALTIMORE AVE Hyattsville MD 20781 on 05/12/2022 and was charged a $50 deposit which was supposed to be returned after I returned the vehicle. Vehicle was returned on 05/18/2022 but deposit was not returned until 05/25/2022 and approximately $5.81 short. I have been on the phone with Enterprise Hyattsville location for over 35 minutes trying to speak with someone about my short refund with no success. Why was I charged $5.81 and given a $44.19 refund. I made sure to fill the tank up when returned so why wasn't my monies refunded in full